Special Days Administration; Purpose; Things To Know Before You Start - Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual

Forecast Administration

Special Days Administration

Special Days Administration

Purpose

Things to Know
Before You Start
You define special days for a split/skill so that CMS can store historical
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data for those days in a special day forecast input table. CMS can then
generate special day forecasts on future occurrences of those days.
A special day is a day that has unusual call traffic, like the day after
Thanksgiving. Another example of a special day might be a special
television advertising campaign that occurs one day a quarter. If you want
to find out how many agents you will need for the next campaign, you can
define the date of the most recent campaign as a special day, collect data
for that day in the special day table, and then run a special day forecast
when the campaign approaches next quarter.
You can define as many special days as necessary for your system.
However, remember that each special day uses additional disk
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space on your computer.
If a special day you have defined has not yet occurred, the Forecast
Manager will automatically collect and store special day input data
when the day arrives (assuming the Forecast Manager has been
placed on a timetable).
If a special day you have defined has already occurred, you can
rerun the Forecast Manager to collect the data.
You can set the length of time that CMS will store special day input
data. Do this using the Forecast Administration: Data Storage
window.
If you want to change the date for a special day like the day
Note
after Thanksgiving, whose date is different each year, you
must add a new date. You may, in fact, have two dates with
the same definition (for example, 11/23/96 and 11/24/97
could both have "Day after Thanksgiving" for the
description).
CentreVu CMS R3V5 Forecast 585-215-825
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