Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual page 176

Glossary
Forecast Input Data
Forecast Manager
Forecast Reports
Historical Database
Hypothetical Forecast
Intraday Forecast
Longterm Forecast
Number of Calls Carried
Percent Within Service
Level
Profile
Real-Time Database
Seasonal Trending
The split/skill and trunk group data collected from the historical data
tables and stored in special forecast tables. (Also known as Forecast
Data.)
The process which collects forecast input data from historical data,
manages the forecast data, and calculates configured Current Day
Forecasts.
These reports display expected call traffic and agent/trunk group
requirements for your call center for a particular day or period in the
future.
Contains intrahour records for up to 62 days in the past, daily records for
up to 5 years in the past, and weekly/monthly records for up to 10 years
for each CMS-measured agent, split/skill, trunk, trunk group, vector, and
VDN.
A Longterm-type Forecast which is calculated based on the Hypothetical
Data which you have defined (and edited).
A forecast for the remainder of today which adjusts the Current Day
Forecast based on data collected so far today.
A forecast for a day between today and 35 days in the future calculated
on demand based on your inputs and saved forecast data.
Forecast uses historical data to determine the sum of the ACD and
abandoned calls.
See also Calls Carried and Forecast Calls Carried .
The percentage of calls that you are expecting or targeting to be
answered by an agent within a specific number of seconds.
An abstraction of the behavioral objectives of some part of the system.
Forecast includes profiles for call handling objectives, trunk group
blocking objectives, and cost/profit objectives.
Consists of the current and previous intrahour data on each CMS-
measured agent, split, trunk, trunk group, vector, and Vector Directory
Number (VDN).
A forecast method which scales the average number of calls in recent
historical data with the trend present in the seasonal data to predict
Forecast Calls Carried.
CentreVu
CMS R3V5 Forecast 585-215-825
GL-4