Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual page 46

Forecast Administration
Current Day Configuration Administration
First interval start time field. CentreVu CMS will
generate forecast data through the end of this intrahour interval.
This time tells CentreVu CMS which intrahour interval is the last
interval it should include in each current day forecast.
Call handling profile:
Enter the number, 1 to 100, of the call handling profile that CentreVu
CMS will use to generate forecast data.
Forecast method: (select one)
Enter an x to select one of the three trending options:
No trending— CentreVu CMS will use data from data points in the
previous 4 weeks but will not generate a forecast based on the trend
of that data.
Seasonal trending— CentreVu CMS will use data from a
specified base date and data points from the 4 weeks previous
to that date. CentreVu CMS will then generate a forecast that
projects growth or shrinkage based on the trend of that data.
base date—If you select seasonal trending, enter a date as
a negative number (-n) to represent how many days in the past the
base date should be, or enter a past date in an mm/dd/yy format.
Use -n if you plan to automatically run a current day forecast every
day via Timetable.
The base date should be a day when the call center activity was
similar to the activity expected for the current day.
Current trending— CentreVu CMS will use data from data
points in the previous 4 weeks and will generate a forecast that
projects growth or shrinkage based on the trend of that data.
Change factor:
Enter a number from 1 to 1000. This number tells CentreVu CMS, as a
percentage, how much it should increase or decrease the number of calls
carried it finds in its initial forecast.
100% means that CentreVu CMS will make no additional changes to
the number of calls initially forecasted.
If you are using trending, you should leave the change factor at 100
except for highly unusual circumstances.
CentreVu CMS R3V5 Forecast 585-215-825
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