Data Storage Allocation Administration; Purpose; Things To Know Before You Start - Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual

Forecast Administration

Data Storage Allocation Administration

Data Storage Allocation Administration

Purpose

Things to Know
Before You Start
Use the Forecast Data Storage to specify how long CentreVu CMS
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should store historical data in the forecast input tables. When you order a
forecast, CentreVu CMS uses, as input, the data from these tables to
calculate forecast calls carried.
CentreVu CMS stores forecast input data separately, because only
a few database items are used in forecast calculations. Thus,
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forecast input data can be stored for very long periods yet require a
relatively small amount of disk space.
The intrahour interval data you save for split(s)/skill(s) is the primary
input data used for split/skill forecasts. Since current day forecasts
always use 1-week-apart data points, the minimum length of time
you can store intrahour input data is 28 days (4 data points
multiplied by 7 days). You can run forecasts before you have 28
days of intrahour data, but the forecasts may not be accurate.
The daily data you save for split/skill forecasts are used only if you
use the seasonal trending forecast method. If you want to run
forecasts for December and use trending from the previous
December, you should save daily data for 392 days (52 weeks plus
4 extra weeks for the data points). The minimum length of time you
can store daily data is 56 days (4 weeks, plus 4 extra weeks for the
data points), since the earliest seasonal trend base date you could
logically choose is a month ago.
The length of time CentreVu CMS should store input data for trunk
groups depends on how far back you want to go to analyze trunk
performance. If you want to analyze performance in a month-long
period 1 year ago, store data for 397 days (366 days—in case of
leap year, plus 31 days for the month you want to analyze).
The length of time you specify for split/skill data storage applies to
all split(s)/skill(s) in the Automatic Call Distribution (ACD). Likewise,
the length of time for trunk group data storage applies to all trunk
groups in the ACD.
After modifying your Forecast Data Storage Allocation window, you
may need to adjust disk usage with the System Setup: Free Space
Allocation window.
CentreVu CMS R3V5 Forecast 585-215-825
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