Algorithm For Fcc Special Days - Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual

How the Forecast System Generates Data
Call Volume/Agents Forecast Reports
Algorithm for FCC
Special Days
This algorithm computes the FCC for each intrahour interval in Special
Day reports. The algorithm computes the FCC using historical data
6
collected from the previous special day. There is no trending; however,
you may or may not specify Expected Calls which results in the following
two algorithms:
No Expected Calls:
1. Find the NCC in each intrahour interval of the previous special day.
2. Divide the Change Factor (CF) by 100.
3. Multiply the factors found in the previous two steps to get the FCC
for each intrahour interval.
FCC = NCC each interval Prev Spec Day
Expected Calls:
This algorithm distributes the Expected Calls into intrahour intervals in a
pattern similar to the NCC of the previous special day.
1. Divide the NCC in each interval of the previous special day by the
sum of NCC in all intervals of that day.
2. Multiply the quotient found in Step 2 by the Expected Calls (EC) to
get the FCC for each intrahour interval.
NCC each interval Prev Spec Day
FCC = ----------------------------------------------------------------------------------------- -
NCC all intervals Prev Spec Day
CentreVu CMS R3V5 Forecast 585-215-825
CF
--------- -
100
6-13
EC