Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual page 20

Introduction
Getting Started with Forecasts
MAY 1996
S M T
7
5 6
12 13 14
19 20 21
26
27 28
= seasonal trend base date
= seasonal data points
MAY 1997
S M T
4 5
6
11 12 13
18 19 20
25 26 27
= today
Figure 1-3: Sample Data Points—Seasonal Trending
For most split/skill forecasts, you must select the forecast method(s) at
the time you run the report. However, for the Current Day and Intraday
forecasts, you assign the forecast method in the Current Day
Configuration window (see Chapter 2, "Forecast Administration—
Current Day Configuration Administration"). The Special Day Forecast
uses only Expected Calls and a variation of No Trending.
If you want a trend based on historical data, you must define adequate
storage. See Chapter 2, "Forecast Administration—Data Storage
Allocation Administration."
For a detailed explanation of these forecast methods, see "How
Note
the Forecast System Generates Data" in
CentreVu CMS R3V5 Forecast 585-215-825
W T F S S M
1
2 3 4
2 3
8 9 10 11
9
15 16 17 18 10
22 23 24 25 16 17
29 30 31 23 24
30
W T F S S M
1 2 3
1 2
8 9
7 8 9 10
15 16
14 15 16 17
22 23
21 22 23 24
29 30
28 29 30 31
= data points
JUNE 1996
T W T F S
1
4
5 6 7
8
11 12 13 14
15
18 19 20 21
22
25 26 27 28
29
= season day
JUNE 1997
T W T F S
3 4 5 6 7
10 11 12 13 14
17 18 19 20 21
24 25 26 27 28
= forecast day
Chapter 6.
1-8