Change The Interval Length Of Hypothetical Data - Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual

Call Volume/Agents Forecast Reports
Hypothetical Data
Change the Interval
Length of
Hypothetical Data
Interval start time:
Enter the start time of the intrahour interval for which you want to edit
hypothetical data.
ACDCALLS:
Enter the number of ACD calls you want considered for the specified data
point and intrahour interval(s) when CentreVu CMS calculates the
hypothetical forecast.
(optional) Interval length (15, 30, 60):
Enter, in minutes, the length of the intrahour interval you want to appear
in the hypothetical forecast.
The interval length must be the same for all intervals and all data
Note
points in the hypothetical data table in the CMS database.
Therefore, if you want to change the length of an interval of data,
you must change the length for all intervals in all data points.
If you want to change the intrahour interval length of data in the
hypothetical data table, you will either have to:
Insert intervals of data (as when changing from 60-minute to 30-
3
minute intervals, from 60-minute to 15-minute intervals, or from 30-
minute to 15-minute intervals).
Delete intervals of data (as when changing from 15-minute to 30-
minute intervals, from 15-minute to 60-minute intervals, or from 30-
minute to 60-minute intervals).
When you run a hypothetical forecast, the interval length of the
Note
data must also match the interval length of the ACD that supplies
the forecast's call handling profile.
Two sample procedures for changing interval length follow.
CentreVu CMS R3V5 Forecast 585-215-825
3-46