Current Day Forecast Report Example - Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual

Call Volume/Agents Forecast Reports
Current Day Report
Current Day
Forecast Report
Example
*UNIX is a registered trademark in the United States and other countries, licensed exclusively through X/Open
Corporation.
The file is in your home directory in the UNIX
login ID>) or Solaris system (/export/home/<your login
ID>) unless you specify a full path name.
A description of each report item follows the report example in the
Current Day Forecast Report Description table.
3
Figure 3-3: Current Day Forecast Report Example
CentreVu CMS stores current day forecast data in the
Note
CentreVu CMS database so that the data can be included in the
standard Split/Skill Forecast Summary report and in custom
reports. Data derived from the Current Day Configuration (the
data appearing at the top of the forecast) is stored in the f_cday
table. Current day forecast data is stored in the f_cdayrep
table. Table 3-1
with the tables that contain the items. You will need to know this
information if you create custom reports that include forecast
data.
CentreVu CMS R3V5 Forecast 585-215-825
lists the database items that store the data, along
*
system (/usr/<your
3-8