Prerequisite System Administration; Special Day Input Window - Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual

Call Volume/Agents Forecast Reports
Special Day Report
Prerequisite
System
Administration
Special Day Input
Window
You must have previously defined the special day on the
Administration: Special Days window.
You must have defined a call handling profile to use with the
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split/skill for which you are running a forecast.
The Forecast Manager must have collected data for a previous
occurrence of that special day. If not, you may manually run the
Forecast Manager to collect data for that day, providing that the data
is still in the historical database.
To run a Special Day Forecast, you must complete the Special Day Input
window (Figure 3-14).
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Figure 3-14: Special Day Input Window
CentreVu CMS R3V5 Forecast 585-215-825
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