Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual page 129

Call Volume/Agents Forecast Reports
Hypothetical Financial Report
ACD:
Enter the number or name of the ACD from which CentreVu CMS should
retrieve the costs profile you specified.
Forecast method (Select one)
Enter an x to select one of the three trending options:
No trending— CentreVu CMS will use data from the data points
but will not generate a forecast based on the trend of that data.
Current trending— CentreVu CMS will use data from the data
points and will generate a forecast that projects growth or shrinkage
based on the trend of that data.
Expected calls— CentreVu CMS will not forecast number of
calls. Instead, CentreVu CMS will take the number of calls you enter
and distribute them among the specified intervals in amounts that
match the pattern in the hypothetical data in your data points.
If you select Expected calls field, you must enter the number of
calls you expect will connect for the whole forecasted day.
Change factor:
Enter a number from 1 to 1000. This number tells CentreVu CMS, as a
percentage, how much it should increase or decrease the number of calls
carried it finds in its initial forecast. 100 means no change. 1000 means
the forecast calls carried should be multiplied by 10.
To de-emphasize data, weight each data point (0-10)
where 10=most representative, 0=do not use this data.
You should leave the relative weight of each date at 10 unless you
Note
know the data stored for a particular date is highly unusual or
incorrect.
Dates 1 (most recent) to 4 (least recent)
Enter a number, 0 to 10, to change the relative weight of data on any or
all data points.
Report destination (Select one):
Enter an x next to Terminal, Printer, or File.
Terminal is the default destination.
CentreVu CMS R3V5 Forecast 585-215-825
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