Things To Know Before You Start - Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual

Forecast Administration
Forecast Manager Administration
Things to Know
Before You Start
You should schedule the Forecast Manager in Timetable to run
every night after the Data Summarizing window has compiled and
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saved daily historical data.
By running the Forecast Manager via Timetable, you ensure that the
Forecast Manager collects input data every day. You also ensure
that current day forecast data is put into the database every day.
If you want current day forecasts, you must set the Forecast
Note
Manager to generate and store current day forecast data.
However, the Forecast Manager does not actually display or
print the forecast. To see the forecast, you will have to order
the forecast via the Reports: Current Day Input window.
The Forecast Manager collects and stores intrahour data for an
ACD according to the interval length administered in the System
Setup: Storage Intervals window.
Using the Get status action in the Forecast Manager window,
you may view the last three attempts to collect data and decide
whether or not those attempts were successful.
You can, in addition to scheduling the Forecast Manager to run
automatically, run the Forecast Manager on demand to collect input
data for past days if you forgot to collect data, lost data, or just
purchased forecasting.
You may collect forecast input data with either of two options:
Daily data collection option—Use this option to collect data
for a single day. This is the option to use when you schedule the
Forecast Manager in Timetable.
Recollect data option—Use this option to collect data for a
range of dates. You should do this only if any of the following
conditions are true:
— You change your intrahour intervals and migrate your historical
data into the new intervals.
— You have not run the Forecast Manager for a period of time (for
example, after your CentreVu CMS is installed, several weeks
pass before you start running the Forecast Manager).
— You are migrating your historical data from an earlier version of
the Call Management System, and you want to use this data for
forecasting.
CentreVu CMS R3V5 Forecast 585-215-825
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