Algorithm For Estimated Margin - Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual

How the Forecast System Generates Data
Call Volume/Agents Forecast Reports
Algorithm for
Estimated Margin
This algorithm computes the Estimated Margin for each intrahour interval
in Financial reports. The Estimated Margin is the difference between call
6
revenue and call costs.
1. Multiply the Number of Agents Required (NAR) by the cost of each
agent.
2. Multiply the Forecast Calls Carried (FCC) by the cost of each call.
3. Add together the products found in Steps 1 and 2.
4. Multiply the FCC by the revenue from each call.
5. Subtract the agent and call costs from the revenue to get the
Estimated Margin (EM).
EM = FCC
CentreVu CMS R3V5 Forecast 585-215-825
call revenue NAR
–
+
agent cost FCC
6-15
call cost