Prerequisite System Administration; Special Days Window; Field/Action List Usage - Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual

Forecast Administration
Special Days Administration
Prerequisite
System
Administration
Special Days
Window
Field/Action List
Usage
You must run the Forecast Manager either on a timetable or
manually to collect special day data. You cannot get a special day
forecast unless the Forecast Manager has already collected and
stored data for that special day.
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You must define the Forecast Data Storage to save special day data
for the length of time that you will need it. Typically, you will want to
save special day input data for a year.
You must have write permission for the Forecast subsystem and for
the split(s)/skill(s) for which you are defining special days.
Use the Special Days window
those days that have unusual call traffic.
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Figure 2-13: Special Days Window
Add
To add a special day, complete all three fields, and select Add.
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Delete
To delete a special day, complete the Split/Skill: and Date fields,
and select Delete.
Find one
To display the name of a split/skill, select Find one.
List all
To view special days for a split/skill, complete the Split/Skill: field,
and select List all.
CentreVu CMS R3V5 Forecast 585-215-825
(Figure 2-13) to define, for a split/skill,
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