Field Descriptions - Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual

Call Volume/Agents Forecast Reports
Current Day Report

Field Descriptions

Split/Skill:
3
Enter the number or name of the split/skill for which you want a current
day forecast.
Forecast date (mm/dd/yy or -n):
Enter a date as a relative day (for example, -2 means 2 days ago and
0 means today) or in mm/dd/yy format. This is the date for which you
want a forecast of call traffic and required agents.
You can get a forecast for any date in the past, up to the number of
current day forecasts you told CentreVu CMS to save.
First interval start time:
Enter a time of day in hh:mm format, either as military time (for example,
13:30) or with am or pm appended (for example, 10:15am).
This time tells CentreVu CMS what time the current day forecast
should begin.
The time should match the beginning of an intrahour interval. In
addition, the call handling profile selected in the Current Day
Configuration window must include this interval.
Last interval start time:
Enter a time of day in hh:mm format, either as military time or with am or
pm appended (for example, 10:15am).
This time tells CentreVu CMS which intrahour interval is the last
interval that it should include in each current day forecast.
The time should match the beginning of an intrahour interval. In
addition, the call handling profile selected in the Current Day
Configuration window must include this interval. CentreVu CMS will
generate forecast data through the end of this intrahour interval.
Report destination (Select one):
Enter an x next to Terminal, Printer, or File.
Terminal is the default destination.
If you selected Printer and want to use a printer other than your
default printer, enter the printer name in addition to the x.
If you selected File, enter a file name. If the file name already
exists, the existing file will be overwritten with the new report data.
CentreVu CMS R3V5 Forecast 585-215-825
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