◦ If NVE is enabled, download the image with NetApp Volume Encryption, as indicated in the
download button.
◦ If NVE is not enabled, download the image without NetApp Volume Encryption, as indicated in the
download button.
• If your system is an HA pair, you must have a network connection.
• If your system is a stand-alone system you do not need a network connection, but you must perform
an additional reboot when restoring the
Steps
1. Download and copy the appropriate service image from the NetApp Support Site to the USB flash
drive.
a. Download the service image to your work space on your laptop.
b. Unzip the service image.
If you are extracting the contents using Windows, do not use WinZip to extract the
netboot image. Use another extraction tool, such as 7-Zip or WinRAR.
There are two folders in the unzipped service image file:
▪
boot
▪
efi
c. Copy the
efi
folder to the top directory on the USB flash drive.
The USB flash drive should have the efi folder and the same Service Image (BIOS) version of
what the impaired controller is running.
d. Remove the USB flash drive from your laptop.
2. If you have not already done so, close the air duct.
3. Align the end of the controller module with the opening in the chassis, and then gently push the
controller module halfway into the system.
4. Reinstall the cable management device and recable the system, as needed.
When recabling, remember to reinstall the media converters (SFPs or QSFPs) if they were removed.
5. Plug the power cable into the power supply and reinstall the power cable retainer.
6. Insert the USB flash drive into the USB slot on the controller module.
Make sure that you install the USB flash drive in the slot labeled for USB devices, and not in the USB
console port.
7. Complete the installation of the controller module:
a. Plug the power cord into the power supply, reinstall the power cable locking collar, and then
connect the power supply to the power source.
b. Firmly push the controller module into the chassis until it meets the midplane and is fully seated.
The locking latches rise when the controller module is fully seated.
file system.
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