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NetApp AFF A250 Manual
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NetApp AFF A250 Manual

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AFF A250 systems
ONTAP Systems
NetApp
November 23, 2021
This PDF was generated from https://docs.netapp.com/us-en/ontap-systems/a250/install-setup.html on
November 23, 2021. Always check docs.netapp.com for the latest.

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Summary of Contents for NetApp AFF A250

  • Page 1 AFF A250 systems ONTAP Systems NetApp November 23, 2021 This PDF was generated from https://docs.netapp.com/us-en/ontap-systems/a250/install-setup.html on November 23, 2021. Always check docs.netapp.com for the latest.
  • Page 2 Table of Contents AFF A250 System Documentation ............

  • Page 3: Install And Setup

    Access the Installation and Setup Instructions PDF poster: • English: AFF A250 Installation and Setup Instructions • Japanese: AFF A250 Systems Installation and Setup Instructions • Chinese: AFF A250 Systems Installation and Setup Instructions Videos - AFF A250 There are two videos; one showing how to rack and cable your system and one showing an example of using the System Manager Guided Setup to perform initial system configuration.
  • Page 4 This guide gives detailed step-by-step instructions for installing an AFF A250 system. Step 1: Prepare for installation To install your AFF A250 system, you need to create an account and register the system. You also need to inventory the appropriate number and type of cables for your system and collect specific network information.
  • Page 5 ONTAP Configuration Guide Step 2: Install the hardware You need to install your system in a 4-post rack or NetApp system cabinet, as applicable. 1. Install the rail kits, as needed. 2. Install and secure your system using the instructions included with the rail kit.
  • Page 6 3. Identify and manage cables because this system does not have a cable management device. 4. Place the bezel on the front of the system. Step 3: Cable controllers There is required cabling for your platform’s cluster using the two-node switchless cluster method or the cluster interconnect network method.
  • Page 7 Step Perform on each controller Cable the cluster interconnect ports to each other with the 25GbE cluster interconnect cable • e0c to e0c • e0d to e0d Cable the wrench ports to the management network switches with the RJ45 cables. DO NOT plug in the power cords at this point.
  • Page 8 Cabling a switched cluster Step Perform on each controller Cable the cluster interconnect ports to the 25 GbE cluster interconnect switches. • e0c • e0d Cable the wrench ports to the management network switches with the RJ45 cables. DO NOT plug in the power cords at this point. 2.
  • Page 9 As you insert the connector, you should feel it click into place; if you do not feel it click, remove it, turn it around and try again. Step Perform on each controller module Cable ports 2a through 2d to the FC host switches.
  • Page 10 Step Perform on each controller module Cable ports e4a through e4d to the 10GbE host network switches. To perform other optional cabling, choose from: • Option 1: Cable to a Fibre Channel host network • Option 3: Cable the controllers to a single drive shelf To complete setting up your system, see Step4: Completing system setup and...
  • Page 11 Step Perform on each controller module Cable controller A to the shelf Cable controller B to the shelf: 2. To complete setting up your system, see Step4: Completing system setup and configuration. Step 4: Complete system setup and configuration Complete the system setup and configuration using cluster discovery with only a connection to the switch and laptop, or by connecting directly to a controller in the system and then connecting to the management switch.
  • Page 12 Double-click either ONTAP icon and accept any certificates displayed on your screen. XXXXX is the system serial number for the target node. System Manager opens. 5. Use System Manager guided setup to configure your system using the data you collected in the NetApp ONTAP Configuration Guide. ONTAP Configuration Guide 6.
  • Page 13 Point your browser to the node management IP address. The format for the address is https://x.x.x.x. b. Configure the system using the data you collected in the NetApp ONTAP Configuration guide. ONTAP Configuration Guide 5. Verify the health of your system by running Config Advisor.
  • Page 14 ◦ If the impaired node is in a standalone configuration and at LOADER prompt, contact NetApp Support. mysupport.netapp.com 2. If AutoSupport is enabled, suppress automatic case creation by invoking an AutoSupport message: system node autosupport invoke -node * -type all -message...
  • Page 15 Check NVE or NSE on systems running ONTAP 9.6 and later Before shutting down the impaired node, you need to verify whether the system has either NetApp Volume Encryption (NVE) or NetApp Storage Encryption (NSE) enabled. If so, you need to verify the configuration.
  • Page 16 Restored yes: a. Restore the external key management authentication keys to all nodes in the cluster: security key- manager external restore If the command fails, contact NetApp Support. mysupport.netapp.com b. Verify that the column equals for all authentication keys: Restored...
  • Page 17 Key Manager external Restored yes: a. Enter the onboard security key-manager sync command: security key-manager external sync If the command fails, contact NetApp Support. mysupport.netapp.com b. Verify that the column equals for all authentication keys: Restored security key-manager key query c.
  • Page 18 Shut down the node - AFF A250 Option 1: Most systems After completing the NVE or NSE tasks, you need to complete the shutdown of the impaired node. Steps 1. If the impaired node isn’t at the LOADER prompt: If the impaired node displays… Then…...
  • Page 19 To replace the boot media, you must remove the impaired controller module, install the replacement boot media, and transfer the boot image to a USB flash drive. Step 1: Remove the controller module - AFF A250 To access components inside the controller module, you must first remove the controller module from the system, and then remove the cover on the controller module.
  • Page 20 Lever Latching mechanism 5. Using both hands, grasp the controller module sides and gently pull it out of the chassis and set it on a flat, stable surface. 6. Turn the thumbscrew on the front of the controller module anti-clockwise and open the controller module cover.
  • Page 21 Thumbscrew Controller module cover. 7. Lift out the air duct cover. Step 2: Replace the boot media You locate the failed boot media in the controller module by removing the air duct on the controller module before you can replace the boot media. You need a #1 magnetic Phillips head screw driver to remove the screw that holds the boot media in-place.
  • Page 22 • You must have a USB flash drive, formatted to MBR/FAT32, with at least 4GB capacity • A copy of the same image version of ONTAP as what the impaired controller was running. You can download the appropriate image from the Downloads section on the NetApp Support Site...
  • Page 23 ◦ If NVE is enabled, download the image with NetApp Volume Encryption, as indicated in the download button. ◦ If NVE is not enabled, download the image without NetApp Volume Encryption, as indicated in the download button. • If your system is an HA pair, you must have a network connection.
  • Page 24 3. Close the controller module cover and tighten the thumbscrew.
  • Page 25 Controller module cover Thumbscrew 4. Align the end of the controller module with the opening in the chassis, and then gently push the controller module halfway into the system. 5. Plug the power cable into the power supply and reinstall the power cable retainer. 6.
  • Page 26 Confirm your changes using the command. printenv variable-name Boot the recovery image - AFF A250 You must boot the ONTAP image from the USB drive, restore the file system, and verify the environmental variables. 1. From the LOADER prompt, boot the recovery image from the USB flash drive: boot_recovery The image is downloaded from the USB flash drive.
  • Page 27 If your system has… Then… No network connection and is in a a. Press when prompted to restore the backup configuration. MetroCluster IP configuration b. Reboot the system when prompted by the system. c. Wait for the iSCSI storage connections to connect. You can proceed after you see the following messages: date-and-time [node- name:iscsi.session.stateChanged:notice]:...
  • Page 28 Restore OKM, NSE, and NVE as needed - AFF A250 Once environment variables are checked, you must complete steps specific to systems that have Onboard Key Manager (OKM), NetApp Storage Encryption (NSE) or NetApp Volume Encryption (NVE) enabled. 1. Determine which section you should use to restore your OKM, NSE, or NVE configurations: If NSE or NVE are enabled along with Onboard Key Manager you must restore settings you captured at the beginning of this procedure.
  • Page 29 If the console displays… Then… The LOADER prompt Boot the node to the boot menu: boot_ontap menu Waiting for giveback…. a. Enter at the prompt Ctrl-C b. At the message: Do you wish to halt this node rather than wait [y/n]? , enter: c.
  • Page 30 9. Confirm the target node is ready for giveback with the storage failover show command. 10. Giveback only the CFO aggregates with the storage failover giveback -fromnode local command. -only-cfo-aggregates true ◦ If the command fails because of a failed disk, physically dis-engage the failed disk, but leave the disk in the slot until a replacement is received.
  • Page 31 Restore NSE/NVE on systems running ONTAP 9.6 and later Steps 1. Connect the console cable to the target node. 2. Use the command at the LOADER prompt to boot the node. boot_ontap 3. Check the console output: If the console displays… Then…...
  • Page 32 -auto-giveback true Return the failed part to NetApp - AFF A250 After you replace the part, you can return the failed part to NetApp, as described in the RMA instructions shipped with the kit. Contact technical support at NetApp...
  • Page 33 3. Where applicable, halt the second node to avoid a possible quorum error message in an HA pair configuration: system node halt -node second_node_name -ignore-quorum-warnings true Move and replace hardware - AFF A250 Step 1: Remove the controller modules To replace the chassis, you must remove the controller modules from the old chassis.
  • Page 34 of the bezel: Replacing the chassis 1. If you are not already grounded, properly ground yourself. 2. Unplug the controller module power supplies from the source. 3. Release the power cable retainers, and then unplug the cables from the power supplies. 4.
  • Page 35 The drive should disengage from the chassis, allowing it to slide free of the chassis. When removing a drive, always use two hands to support its weight. Drives are fragile. Handle them as little as possible to prevent damage to them. 3.
  • Page 36 The controller module should be fully inserted and flush with the edges of the chassis. 5. Repeat the preceding steps to install the second controller into the new chassis. Complete the restoration and replacement process - AFF A250 Step 1: Verify and set the HA state of the chassis You must verify the HA state of the chassis, and, if necessary, update the state to match your system configuration.
  • Page 37 ◦ If the test reported no failures, select Reboot from the menu to reboot the system. Step 3: Return the failed part to NetApp After you replace the part, you can return the failed part to NetApp, as described in the RMA instructions shipped with the kit. Contact technical support at...
  • Page 38 Shut down the impaired controller module - AFF A250 • If you are using NetApp Storage Encryption, you must have reset the MSID using the instructions in the “Returning SEDs to unprotected mode” section of the ONTAP 9 NetApp Encryption Power Guide.
  • Page 39 If the impaired node is Then… displaying… System prompt or password Take over or halt the impaired node: prompt (enter system password) • For an HA pair, take over the impaired node from the healthy node: storage failover takeover -ofnode impaired_node_name When the impaired node shows Waiting for giveback…, press Ctrl-C, and then respond y.
  • Page 40 When the impaired node shows Waiting for giveback…, press Ctrl-C, and then respond y. Move the controller module hardware - AFF A250 To replace the controller module hardware, you must remove the impaired node, move FRU components to the replacement controller module, install the replacement controller module in the chassis, and then boot the system to Maintenance mode.
  • Page 41 Lever Latching mechanism 5. Using both hands, grasp the controller module sides and gently pull it out of the chassis and set it on a flat, stable surface. 6. Turn the thumbscrew on the front of the controller module anti-clockwise and open the controller module cover.
  • Page 42 Thumbscrew Controller module cover. 7. Lift out the air duct cover. Step 2: Move the power supply You must move the power supply from the impaired controller module to the replacement controller module when you replace a controller module. 1. Disconnect the power supply: a.
  • Page 43 Blue power supply locking tab Power supply 3. Move the power supply to the new controller module, and then install it. 4. Using both hands, support and align the edges of the power supply with the opening in the controller module, and then gently push the power supply into the controller module until the locking tab clicks into place.
  • Page 44 3. Repeat these steps for the remaining fan modules. Step 4: Move the boot media There is one boot media device in the AFF A250 under the air duct in the controller module. You must move it from the impaired controller module to the replacement controller module.
  • Page 45 Remove the screw securing the boot media to the motherboard in the impaired controller module. Lift the boot media out of the impaired controller module. a. Using the #1 magnetic screw driver remove the screw from the boot media, and set it aside safely on the magnet.
  • Page 46 Install each DIMM into the same slot it occupied in the impaired controller module. a. Slowly push apart the DIMM ejector tabs on either side of the DIMM, and slide the DIMM out of the slot. Hold the DIMM by the edges to avoid pressure on the components on the DIMM circuit board.
  • Page 47 Remove screws on the face of the controller module. Loosen the screw in the controller module. Move the mezzanine card. a. Unplug any cabling associated with the mezzanine card. Make sure that you label the cables so that you know where they came from. b.
  • Page 48 h. Insert the SFP or QSFP modules that were removed onto the mezzanine card. Step 7: Move the NV battery When replacing the controller module, you must move the NV battery from the impaired controller module to the replacement controller module 1.
  • Page 49 c. Locate the corresponding NV battery holder on the replacement controller module and align the NV battery to the battery holder. d. Insert the NV battery plug into the socket. e. Slide the battery pack down along the sheet metal side wall until the support tabs on the side wall hook into the slots on the battery pack, and the battery pack latch engages and clicks into the opening on the side wall.
  • Page 50 Controller module cover Thumbscrew 3. Align the end of the controller module with the opening in the chassis, and then gently push the controller module halfway into the system. Do not completely insert the controller module in the chassis until instructed to do so. 4.
  • Page 51 The controller module should be fully inserted and flush with the edges of the chassis. Restore and verify the system configuration - AFF A250 Set and verify system time after replacing the controller You should check the time and date on the replacement controller module against the healthy controller module in an HA pair, or against a reliable time server in a stand-alone configuration.
  • Page 52 ▪ A prompt warning that when entering Maintenance mode in an HA configuration you must ensure that the healthy node remains down. You can safely respond to these prompts. Recable the system and reassign disks - AFF A250 Continue the replacement procedure by recabling the storage and confirming disk reassignment.
  • Page 53 Step 1: Recable the system After running diagnostics, you must recable the controller module’s storage and network connections. Steps 1. Recable the system. 2. Verify that the cabling is correct by using Active IQ Config Advisor. a. Download and install Config Advisor. b.
  • Page 54 4. From the healthy node, verify that any coredumps are saved: a. Change to the advanced privilege level: set -privilege advanced You can respond when prompted to continue into advanced mode. The advanced mode prompt appears (*>). b. Save any coredumps: system node run -node local-node-name partner savecore c.
  • Page 55 node1> storage disk show -ownership Disk Aggregate Home Owner DR Home Home ID Owner ID DR Home ID Reserver Pool ----- ------ ----- ------ -------- ------- ------- ------- --------- 1.0.0 aggr0_1 node1 node1 1873775277 1873775277 1873775277 Pool0 1.0.1 aggr0_1 node1 node1 1873775277 1873775277 1873775277 Pool0 7.
  • Page 56 11. If you disabled automatic takeover on reboot, enable it from the healthy node: storage failover modify -node replacement-node-name -onreboot true Complete system restoration - AFF A250 Step 1: Install licenses for the replacement node in ONTAP You must install new licenses for the replacement node if the impaired node was using ONTAP features that require a standard (node-locked) license.
  • Page 57 -node local -auto -giveback true Step 4: Return the failed part to NetApp After you replace the part, you can return the failed part to NetApp, as described in the RMA instructions shipped with the kit. Contact technical support at NetApp...
  • Page 58 increasing number of correctable error correction codes (ECC); failure to do so causes a system panic. About this task All other components in the system must be functioning properly; if not, you must contact technical support. You must replace the failed component with a replacement FRU component you received from your provider. Step 1: Shut down the impaired controller You can shut down or take over the impaired controller using different procedures, depending on the storage system hardware configuration.
  • Page 59 If the impaired node is Then… displaying… System prompt or password Take over or halt the impaired node: prompt (enter system password) • For an HA pair, take over the impaired node from the healthy node: storage failover takeover -ofnode impaired_node_name When the impaired node shows Waiting for giveback…, press Ctrl-C, and then respond y.
  • Page 60 If the impaired node is Then… displaying… System prompt or password Take over or halt the impaired node: prompt (enter system password) • For an HA pair, take over the impaired node from the healthy node: storage failover takeover -ofnode impaired_node_name When the impaired node shows Waiting for giveback…, press Ctrl-C, and then respond y.
  • Page 61 5. Using both hands, grasp the controller module sides and gently pull it out of the chassis and set it on a flat, stable surface. 6. Turn the thumbscrew on the front of the controller module anti-clockwise and open the controller module cover.
  • Page 62 Step 3: Replace a DIMM To replace a DIMM, you must locate it in the controller module using the DIMM map label on top of the air duct or locating it using the LED next to the DIMM, and then replace it following the specific sequence of steps.
  • Page 63 a. Note the orientation of the DIMM in the socket so that you can insert the replacement DIMM in the proper orientation. b. Slowly push apart the DIMM ejector tabs on either side of the DIMM, and slide the DIMM out of the slot. c.
  • Page 64 2. Close the controller module cover and tighten the thumbscrew.
  • Page 65 Controller module cover Thumbscrew 3. Insert the controller module into the chassis: a. Ensure the latching mechanism arms are locked in the fully extended position. b. Using both hands, align and gently slide the controller module into the latching mechanism arms until it stops.
  • Page 66 Step 6: Return the failed part to NetApp After you replace the part, you can return the failed part to NetApp, as described in the RMA instructions shipped with the kit. Contact technical support at NetApp Support, 888- 463-8277 (North America), 00-800-44-638277 (Europe), or +800-800-80-800 (Asia/Pacific) if you need the RMA number or additional help with the replacement procedure.
  • Page 67 If the impaired node is Then… displaying… System prompt or password Take over or halt the impaired node: prompt (enter system password) • For an HA pair, take over the impaired node from the healthy node: storage failover takeover -ofnode impaired_node_name When the impaired node shows Waiting for giveback…, press Ctrl-C, and then respond y.
  • Page 68 If the impaired node is Then… displaying… System prompt or password Take over or halt the impaired node: prompt (enter system password) • For an HA pair, take over the impaired node from the healthy node: storage failover takeover -ofnode impaired_node_name When the impaired node shows Waiting for giveback…, press Ctrl-C, and then respond y.
  • Page 69 5. Using both hands, grasp the controller module sides and gently pull it out of the chassis and set it on a flat, stable surface. 6. Turn the thumbscrew on the front of the controller module anti-clockwise and open the controller module cover.
  • Page 70 Fan module 3. Align the edges of the replacement fan module with the opening in the controller module, and then slide the replacement fan module into the controller module. Step 4: Reinstall the controller module After you replace a component within the controller module, you must reinstall the controller module in the system chassis and boot it.
  • Page 71 Controller module cover Thumbscrew 2. Insert the controller module into the chassis: a. Ensure the latching mechanism arms are locked in the fully extended position. b. Using both hands, align and gently slide the controller module into the latching mechanism arms until it stops.
  • Page 72 -node local -auto -giveback true Step 5: Return the failed part to NetApp After you replace the part, you can return the failed part to NetApp, as described in the RMA instructions shipped with the kit. Contact technical support at NetApp...
  • Page 73 3. Take the impaired node to the LOADER prompt: If the impaired node is Then… displaying… The LOADER prompt Go to the next step. Waiting for giveback… Press Ctrl-C, and then respond when prompted. System prompt or password Take over or halt the impaired node: prompt (enter system password) •...
  • Page 74 If the impaired node is Then… displaying… System prompt or password Take over or halt the impaired node: prompt (enter system password) • For an HA pair, take over the impaired node from the healthy node: storage failover takeover -ofnode impaired_node_name When the impaired node shows Waiting for giveback…, press Ctrl-C, and then respond y.
  • Page 75 5. Using both hands, grasp the controller module sides and gently pull it out of the chassis and set it on a flat, stable surface. 6. Turn the thumbscrew on the front of the controller module anti-clockwise and open the controller module cover.
  • Page 76 Remove screws on the face of the controller module. Loosen the screw in the controller module. Remove the mezzanine card. a. Unplug any cabling associated with the impaired mezzanine card. Make sure that you label the cables so that you know where they came from. b.
  • Page 77 Do not apply force when tightening the screw on the mezzanine card; you might crack it. i. Insert any SFP or QSFP modules that were removed from the impaired mezzanine card to the replacement mezzanine card. 3. To install a mezzanine card: 4.
  • Page 78 -node local -auto -giveback true Step 5: Return the failed part to NetApp After you replace the part, you can return the failed part to NetApp, as described in the RMA instructions shipped with the kit. Contact technical support at NetApp...
  • Page 79 Option 1: Most configurations To shut down the impaired node, you must determine the status of the node and, if necessary, take over the node so that the healthy node continues to serve data from the impaired node storage. About this task If you have a cluster with more than two nodes, it must be in quorum.
  • Page 80 • If you have a MetroCluster configuration, you must have confirmed that the MetroCluster Configuration State is configured and that the nodes are in an enabled and normal state (metrocluster node show). Steps 1. If AutoSupport is enabled, suppress automatic case creation by invoking an AutoSupport message: system node autosupport invoke -node * -type all -message MAINT=number_of_hours_downh The following AutoSupport message suppresses automatic case creation for two hours:...
  • Page 81 Lever Latching mechanism 5. Using both hands, grasp the controller module sides and gently pull it out of the chassis and set it on a flat, stable surface. 6. Turn the thumbscrew on the front of the controller module anti-clockwise and open the controller module cover.
  • Page 82 Thumbscrew Controller module cover. Step 3: Replace the NV battery To replace the NV battery, you must remove the failed battery from the controller module and install the replacement battery into the controller module. Use the following video or the tabulated steps to replace the NVMEM battery: Replacing the NVMEM battery 1.
  • Page 83 Grasp the battery and press the blue locking tab marked PUSH. Lift the battery out of the holder and controller module. a. Locate the battery plug and squeeze the clip on the face of the battery plug to release the plug from the socket.
  • Page 84 Controller module cover Thumbscrew 2. Insert the controller module into the chassis: a. Ensure the latching mechanism arms are locked in the fully extended position. b. Using both hands, align and gently slide the controller module into the latching mechanism arms until it stops.
  • Page 85 ◦ If the scan reported no failures, select Reboot from the menu to reboot the system. Step 6: Return the failed part to NetApp After you replace the part, you can return the failed part to NetApp, as described in the RMA instructions shipped with the kit. Contact technical support at...
  • Page 86 Replacing the power supply 1. If you are not already grounded, properly ground yourself. 2. Identify the power supply you want to replace, based on console error messages or through the red Fault LED on the power supply. 3. Disconnect the power supply: a.
  • Page 87 Once power is restored to the power supply, the status LED should be green. 7. After you replace the part, you can return the failed part to NetApp, as described in the RMA instructions shipped with the kit. Contact technical support at...
  • Page 88 3. Take the impaired node to the LOADER prompt: If the impaired node is Then… displaying… The LOADER prompt Go to the next step. Waiting for giveback… Press Ctrl-C, and then respond when prompted. System prompt or password Take over or halt the impaired node: prompt (enter system password) •...
  • Page 89 If the impaired node is Then… displaying… Waiting for giveback… Press Ctrl-C, and then respond when prompted. System prompt or password Take over or halt the impaired node: prompt (enter system password) • For an HA pair, take over the impaired node from the healthy node: storage failover takeover -ofnode impaired_node_name...
  • Page 90 Latching mechanism 5. Using both hands, grasp the controller module sides and gently pull it out of the chassis and set it on a flat, stable surface. 6. Turn the thumbscrew on the front of the controller module anti-clockwise and open the controller module cover.
  • Page 91 Step 3: Replace the RTC battery To replace the RTC battery, locate it inside the controller and follow the specific sequence of steps. Use the following video or the tabulated steps to replace the RTC battery: Replacing the RTC battery 1.
  • Page 92 Gently pull tab away from the battery housing. Attention: Pulling it away aggressively might displace the tab. Lift the battery up. Note: Make a note of the polarity of the battery. The battery should eject out. The battery will be ejected out. 2.
  • Page 93 With positive polarity face up, slide the battery under the tab of the battery housing. Push the battery gently into place and make sure the tab secures it to the housing. Attention: Pushing it in aggressively might cause the battery to eject out again.
  • Page 94 -node local -auto -giveback true Step 5: Return the failed part to NetApp After you replace the part, you can return the failed part to NetApp, as described in the RMA instructions shipped with the kit. Contact technical support at NetApp...
  • Page 95 NetApp assumes no responsibility or liability arising from the use of products described herein, except as expressly agreed to in writing by NetApp. The use or purchase of this product does not convey a license under any patent rights, trademark rights, or any other intellectual property rights of NetApp.