Related Manuals for NetApp ASA C250
Summary of Contents for NetApp ASA C250
- Page 1 Maintain Install and maintain NetApp October 20, 2023 This PDF was generated from https://docs.netapp.com/us-en/ontap-systems/asa-c250/maintain- overview.html on October 20, 2023. Always check docs.netapp.com for the latest.
- Page 2 Maintain ASA C250 hardware .............
- Page 3 Maintain Maintain ASA C250 hardware For the ASA C250 storage system, you can perform maintenance procedures on the following components. Boot media The boot media stores a primary and secondary set of boot image files that the system uses when it boots.
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Page 4: Boot Media
Boot media Overview of boot media replacement - ASA C250 The boot media stores a primary and secondary set of system (boot image) files that the system uses when it boots. Before you begin • You must have a USB flash drive, formatted to MBR/FAT32, with the appropriate amount of storage to hold image_xxx.tgz... - Page 5 Check NVE or NSE on systems running ONTAP 9.6 and later Before shutting down the impaired controller, you need to verify whether the system has either NetApp Volume Encryption (NVE) or NetApp Storage Encryption (NSE) enabled. If so, you need to verify the configuration.
- Page 6 Enter the onboard security key-manager sync command: security key-manager onboard sync Enter the customer’s 32 character, alphanumeric onboard key management passphrase at the prompt. If the passphrase cannot be provided, contact NetApp Support. mysupport.netapp.com b. Verify the column shows...
- Page 7 Enter the onboard security key-manager sync command: security key-manager onboard sync Enter the customer’s 32 character, alphanumeric onboard key management passphrase at the prompt. If the passphrase cannot be provided, contact NetApp Support. mysupport.netapp.com b. Verify the column shows...
- Page 8 Return to admin mode: set -priv admin h. You can safely shut down the controller. Shut down the controller - ASA C250 Option 1: Most systems After completing the NVE or NSE tasks, you need to complete the shutdown of the impaired controller.
- Page 9 When the impaired controller shows Waiting for giveback…, press Ctrl-C, and then respond y. Replace the boot media - ASA C250 To replace the boot media, you must remove the impaired controller module, install the replacement boot media, and transfer the boot image to a USB flash drive.
- Page 10 If you have difficulty removing the controller module, place your index fingers through the finger holes from the inside (by crossing your arms). Lever Latching mechanism 5. Using both hands, grasp the controller module sides and gently pull it out of the chassis and set it on a flat, stable surface.
- Page 11 Thumbscrew Controller module cover. 7. Lift out the air duct cover.
- Page 12 Step 2: Replace the boot media You locate the failed boot media in the controller module by removing the air duct on the controller module before you can replace the boot media. You need a #1 magnetic Phillips head screwdriver to remove the screw that holds the boot media in place. Due to the space constraints within the controller module, you should also have a magnet to transfer the screw on to so that you do not lose it.
- Page 13 • A copy of the same image version of ONTAP as what the impaired controller was running. You can download the appropriate image from the Downloads section on the NetApp Support Site ◦ If NVE is enabled, download the image with NetApp Volume Encryption, as indicated in the download...
- Page 14 ◦ If NVE is not enabled, download the image without NetApp Volume Encryption, as indicated in the download button. • If your system is an HA pair, you must have a network connection. • If your system is a stand-alone system you do not need a network connection, but you must perform an additional reboot when restoring the var file system.
- Page 15 7. Close the controller module cover and tighten the thumbscrew.
- Page 16 Controller module cover Thumbscrew 8. Align the end of the controller module with the opening in the chassis, and then gently push the controller module halfway into the system. 9. Plug the power cable into the power supply and reinstall the power cable retainer. 10.
- Page 17 Other parameters might be necessary for your interface. You can enter help ifconfig the firmware prompt for details. Boot the recovery image - ASA C250 You must boot the ONTAP image from the USB drive, restore the file system, and verify the environmental variables.
- Page 18 If your system has… Then… No network connection and is in a a. Press when prompted to restore the backup configuration. MetroCluster IP configuration b. Reboot the system when prompted by the system. c. Wait for the iSCSI storage connections to connect. You can proceed after you see the following messages: date-and-time [node- name:iscsi.session.stateChanged:notice]:...
- Page 19 ◦ If your system does not have onboard keymanager, NSE or NVE configured, complete the steps in this section. 6. From the LOADER prompt, enter the command. boot_ontap If you see… Then… The login prompt Go to the next Step. Waiting for giveback…...
- Page 20 You must boot the ONTAP image from the USB drive, restore the file system, and verify the environmental variables. 1. From the LOADER prompt, boot the recovery image from the USB flash drive: boot_recovery The image is downloaded from the USB flash drive. 2.
- Page 21 If your system has… Then… No network connection and is in a. Press when prompted to restore the backup configuration. a MetroCluster IP configuration b. Reboot the system when prompted by the system. c. Wait for the iSCSI storage connections to connect. You can proceed after you see the following messages: date-and-time [node- name:iscsi.session.stateChanged:notice]:...
- Page 22 -node command. local -auto-giveback true = Restore OKM, NSE, and NVE as needed - ASA C250 :icons: font :relative_path: ./asa-c-250/ :imagesdir: /tmp/d20231020-12297-25s5m0/source/./asa-c-250/../media/ Once environment variables are checked, you must complete steps specific to systems that have Onboard Key Manager (OKM), NetApp Storage Encryption (NSE) or NetApp Volume Encryption (NVE) enabled.
- Page 23 If the console displays… Then… The LOADER prompt Boot the controller to the boot menu: boot_ontap menu Waiting for giveback…. a. Enter at the prompt Ctrl-C b. At the message: Do you wish to halt this node rather than wait [y/n]? , enter: c.
- Page 24 command. -only-cfo-aggregates true ◦ If the command fails because of a failed disk, physically disengage the failed disk, but leave the disk in the slot until a replacement is received. ◦ If the command fails because of an open CIFS sessions, check with customer how to close out CIFS sessions.
- Page 25 == Restore NSE/NVE on systems running ONTAP 9.6 and later Steps 1. Connect the console cable to the target controller. 2. Use the command at the LOADER prompt to boot the controller. boot_ontap 3. Check the console output: If the console displays… Then…...
- Page 26 -node command. local -auto-giveback true = Return the failed part to NetApp - ASA C250 :icons: font :relative_path: ./asa-c-250/ :imagesdir: /tmp/d20231020-12297-25s5m0/source/./asa-c-250/../media/ Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return &...
- Page 27 • Suspend external backup jobs. • Necessary tools and equipment for the replacement. If the system is a NetApp StorageGRID or ONTAP S3 used as FabricPool cloud tier, refer to the Gracefully shutdown and power up your storage system Resolution Guide after performing this procedure.
- Page 28 10. Unplug the power cord from each PSU. 11. Verify that all controllers in the impaired chassis are powered down. = Replace hardware - ASA C250 :icons: font :relative_path: ./asa-c-250/ :imagesdir: /tmp/d20231020- 12297-25s5m0/source/./asa-c-250/../media/ To replace the chassis, you move the power supplies, hard drives, and controller module from the impaired chassis to the new chassis, and swap out the impaired chassis from with the new chassis of the same model as the impaired chassis.
- Page 29 Lever Latching mechanism 5. Using both hands, grasp the controller module sides and gently pull it out of the chassis and set it on a flat, stable surface. 6. Set the controller module aside in a safe place, and repeat these steps for the other controller module in the chassis.
- Page 30 Be sure to close the cam handle slowly so that it aligns correctly with the front of the drive carrier. It clicks when it is secure. 6. Repeat the process for the remaining drives in the system. == Step 3: Replace a chassis from within the equipment rack or system cabinet You must remove the existing chassis from the equipment rack or system cabinet before you can install the replacement chassis.
- Page 31 4. Reinstall the bezel on the front of the system. == Step 2: Return the failed part to NetApp Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return & Replacements page for further information.
- Page 32 About this task • If you are using NetApp Storage Encryption, you must have reset the MSID using the instructions in Returning SEDs to unprotected mode.
- Page 33 When the impaired controller shows Waiting for giveback…, press Ctrl-C, and then respond y. = Replace the controller module hardware - ASA C250 :icons: font :relative_path: ./asa-c-250/ :imagesdir: /tmp/d20231020-12297-25s5m0/source/./asa-c-250/../media/ To replace the controller module hardware, you must remove the impaired controller, move FRU components to the replacement controller module, install the replacement controller module in the chassis, and then boot the system to Maintenance mode.
- Page 34 Lever Latching mechanism 5. Using both hands, grasp the controller module sides and gently pull it out of the chassis and set it on a flat, stable surface. 6. Turn the thumbscrew on the front of the controller module anti-clockwise and open the controller module cover.
- Page 35 Thumbscrew Controller module cover. 7. Lift out the air duct cover. == Step 2: Move the power supply You must move the power supply from the impaired controller module to the replacement controller module when you replace a controller module. 1.
- Page 36 Blue power supply locking tab Power supply 5. Move the power supply to the new controller module, and then install it. 6. Using both hands, support and align the edges of the power supply with the opening in the controller module, and then gently push the power supply into the controller module until the locking tab clicks into place.
- Page 37 Fan module 2. Move the fan module to the replacement controller module, and align the edges of the fan module with the opening in the controller module, and then slide the fan module in. 3. Repeat these steps for the remaining fan modules. == Step 4: Move the boot media You must move the boot media device from the impaired controller module to the replacement controller module.
- Page 38 Remove the screw securing the boot media to the motherboard in the impaired controller module. Lift the boot media out of the impaired controller module. 2. Using the #1 magnetic screwdriver, remove the screw from the boot media, and set it aside safely on the magnet.
- Page 39 Install each DIMM into the same slot it occupied in the impaired controller module. 1. Slowly push apart the DIMM ejector tabs on either side of the DIMM, and slide the DIMM out of the slot. Hold the DIMM by the edges to avoid pressure on the components on the DIMM circuit board.
- Page 40 Remove screws on the face of the controller module. Loosen the screw in the controller module. Move the mezzanine card. 2. Unplug any cabling associated with the mezzanine card. Make sure that you label the cables so that you know where they came from. a.
- Page 41 3. Repeat these steps if there is another mezzanine card in the impaired controller module. 4. Insert the SFP or QSFP modules that were removed onto the mezzanine card. == Step 7: Move the NV battery When replacing the controller module, you must move the NV battery from the impaired controller module to the replacement controller module.
- Page 42 4. Locate the corresponding NV battery holder on the replacement controller module and align the NV battery to the battery holder. 5. Insert the NV battery plug into the socket. 6. Slide the battery pack down along the sheet metal side wall until the support tabs on the side wall hook into the slots on the battery pack, and the battery pack latch engages and clicks into the opening on the side wall.
- Page 43 Controller module cover Thumbscrew 3. Align the end of the controller module with the opening in the chassis, and then gently push the controller module halfway into the system. Do not completely insert the controller module in the chassis until instructed to do so. 4.
- Page 44 The controller module should be fully inserted and flush with the edges of the chassis. = Restore and verify the system configuration - ASA C250 :icons: font :relative_path: ./asa-c-250/ :imagesdir: /tmp/d20231020-12297-25s5m0/source/./asa-c-250/../media/ After completing the hardware replacement and booting to Maintenance mode, you verify the low-level system configuration of the replacement controller and reconfigure system settings as necessary.
- Page 45 4. Confirm that the setting has changed: ha-config show = Recable the system and reassign disks - ASA C250 :icons: font :relative_path: ./asa-c-250/ :imagesdir: /tmp/d20231020-12297-25s5m0/source/./asa-c-250/../media/ Continue the replacement procedure by recabling the storage and confirming disk reassignment.
- Page 46 console and then, from the healthy controller, verify that the new partner system ID has been automatically assigned: storage failover show In the command output, you should see a message that the system ID has changed on the impaired controller, showing the correct old and new IDs. In the following example, node2 has undergone replacement and has a new system ID of 151759706.
- Page 47 Find the High-Availability Configuration content for your version of ONTAP 9 b. After the giveback has been completed, confirm that the HA pair is healthy and that takeover is possible: storage failover show The output from the command should not include the System ID storage failover show changed on partner message.
- Page 48 To restore your system to full operation, you must restore the NetApp Storage Encryption configuration (if necessary), and install licenses for the new controller, and return the failed part to NetApp, as described in the RMA instructions shipped with the kit.
- Page 49 -node local -auto-giveback true == Step 3: Return the failed part to NetApp Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return & Replacements page for further information.
- Page 50 About this task • If you are using NetApp Storage Encryption, you must have reset the MSID using the instructions in Returning SEDs to unprotected mode.
- Page 51 == Step 2: Remove the controller module You must remove the controller module from the chassis when you replace a component inside the controller module. Make sure that you label the cables so that you know where they came from. 1.
- Page 52 Thumbscrew Controller module cover. 7. Lift out the air duct cover.
- Page 53 == Step 3: Replace a DIMM To replace a DIMM, you must locate it in the controller module using the DIMM map label on top of the air duct and then replace it following the specific sequence of steps. Use the following video or the tabulated steps to replace a DIMM: Animation - Replace a DIMM 1.
- Page 54 2. Note the orientation of the DIMM in the socket so that you can insert the replacement DIMM in the proper orientation. 3. Slowly push apart the DIMM ejector tabs on either side of the DIMM, and slide the DIMM out of the slot.
- Page 55 2. Close the controller module cover and tighten the thumbscrew.
- Page 56 You will connect the rest of the cables to the controller module later in this procedure. == Step 5: Return the failed part to NetApp Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return &...
- Page 57 How you replace the disk depends on how the disk drive is being used. If SED authentication is enabled, you must use the SED replacement instructions in the ONTAP 9 NetApp Encryption Power Guide. These Instructions describe additional steps you must perform before and after replacing an SED.
- Page 58 Option 1: Replace SSD 1. If you want to manually assign drive ownership for the replacement drive, you need to disable automatic drive assignment replacement drive, if it is enabled You manually assign drive ownership and then reenable automatic drive assignment later in this procedure.
- Page 59 -node node_name -autoassign on You must reenable automatic drive assignment on both controller modules. 10. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. Contact technical support at NetApp...
- Page 60 Depending on the storage system, the disk drives have the release button located at the top or on the left of the disk drive face. For example, the following illustration shows a disk drive with the release button located on the top of the disk drive face: The cam handle on the disk drive springs open partially and the disk drive releases from the midplane.
- Page 61 About this task • If you are using NetApp Storage Encryption, you must have reset the MSID using the instructions in Returning SEDs to unprotected mode.
- Page 62 If the impaired controller is Then… displaying… The LOADER prompt Go to Remove controller module. Waiting for giveback… Press Ctrl-C, and then respond when prompted. System prompt or password Take over or halt the impaired controller from the healthy prompt controller: storage failover takeover -ofnode impaired_node_name...
- Page 63 Latching mechanism 5. Using both hands, grasp the controller module sides and gently pull it out of the chassis and set it on a flat, stable surface. 6. Turn the thumbscrew on the front of the controller module anti-clockwise and open the controller module cover.
- Page 64 Fan module 3. Align the edges of the replacement fan module with the opening in the controller module, and then slide the replacement fan module into the controller module. == Step 4: Reinstall the controller module After you replace a component within the controller module, you must reinstall the controller module in the system chassis and boot it.
- Page 65 Controller module cover Thumbscrew 2. Insert the controller module into the chassis: a. Ensure the latching mechanism arms are locked in the fully extended position. b. Using both hands, align and gently slide the controller module into the latching mechanism arms until it stops.
- Page 66 -node local -auto-giveback true == Step 5: Return the failed part to NetApp Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return & Replacements page for further information.
- Page 67 When you see Do you want to disable auto-giveback?, enter y. 3. Take the impaired controller to the LOADER prompt: If the impaired controller is Then… displaying… The LOADER prompt Go to Remove controller module. Waiting for giveback… Press Ctrl-C, and then respond when prompted.
- Page 68 Lever Latching mechanism 5. Using both hands, grasp the controller module sides and gently pull it out of the chassis and set it on a flat, stable surface. 6. Turn the thumbscrew on the front of the controller module anti-clockwise and open the controller module cover.
- Page 69 1. To replace a mezzanine card: 2. Locate and replace the impaired mezzanine card on your controller module. Remove screws on the face of the controller module. Loosen the screw in the controller module. Remove the mezzanine card. a. Unplug any cabling associated with the impaired mezzanine card. Make sure that you label the cables so that you know where they came from.
- Page 70 g. Gently align the replacement mezzanine card into place. h. Using the #1 magnetic screwdriver, insert and tighten the screws on the face of the controller module and on the mezzanine card. Do not apply force when tightening the screw on the mezzanine card; you might crack it.
- Page 71 Controller module cover Thumbscrew 2. Insert the controller module into the chassis: a. Ensure the latching mechanism arms are locked in the fully extended position. b. Using both hands, align and gently slide the controller module into the latching mechanism arms until it stops.
- Page 72 -node local -auto-giveback true == Step 5: Return the failed part to NetApp Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return & Replacements page for further information.
- Page 73 3. Take the impaired controller to the LOADER prompt: If the impaired controller is Then… displaying… The LOADER prompt Go to Remove controller module. Waiting for giveback… Press Ctrl-C, and then respond when prompted. System prompt or password Take over or halt the impaired controller from the healthy prompt controller: storage failover takeover -ofnode...
- Page 74 Lever Latching mechanism 5. Using both hands, grasp the controller module sides and gently pull it out of the chassis and set it on a flat, stable surface. 6. Turn the thumbscrew on the front of the controller module anti-clockwise and open the controller module cover.
- Page 75 1. Locate and replace the impaired NVMEM battery on your controller module. It is recommended that you follow the illustrated instructions in the order listed. Squeeze the clip on the face of the battery plug. Unplug the battery cable from the socket. Grasp the battery and press the blue locking tab marked PUSH.
- Page 76 on the side wall. 7. Press firmly down on the battery pack to make sure that it is locked into place. == Step 4: Install the controller module After you have replaced the component in the controller module, you must reinstall the controller module into the chassis, and then boot it.
- Page 77 You will connect the rest of the cables to the controller module later in this procedure. == Step 5: Return the failed part to NetApp Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return &...
- Page 78 Option 1: Replace an AC PSU Use the following video or the tabulated steps to replace the PSU: Animation - Replace the AC PSU 1. If you are not already grounded, properly ground yourself. 2. Identify the PSU you want to replace, based on console error messages or through the red Fault LED on the PSU.
- Page 79 Secure the power cable to the PSU using the power cable retainer. Once power is restored to the PSU, the status LED should be green. 7. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See Part Return & Replacements page for further information.
- Page 80 Secure the power cable to the PSU with the thumbscrews. Once power is restored to the PSU, the status LED should be green. 7. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See Part Return & Replacements page for further information.
- Page 81 • If you have a SAN system, you must have checked event messages (cluster kernel-service show) for impaired controller SCSI blade. The command cluster kernel-service show displays the node name, quorum status of that node, availability status of that node, and operational status of that node.
- Page 82 3. Release the power cable retainers, and then unplug the cables from the power supplies. 4. Insert your forefinger into the latching mechanism on either side of the controller module, press the lever with your thumb, and gently pull the controller a few inches out of the chassis. If you have difficulty removing the controller module, place your index fingers through the finger holes from the inside (by crossing your arms).
- Page 83 Thumbscrew Controller module cover. 7. Lift out the air duct cover.
- Page 84 == Step 3: Replace the RTC battery To replace the RTC battery, locate it inside the controller and follow the specific sequence of steps. Use the following video or the tabulated steps to replace the RTC battery: Animation - Replace the RTC battery 1.
- Page 85 Gently pull tab away from the battery housing. Attention: Pulling it away aggressively might displace the tab. Lift the battery up. Note: Make a note of the polarity of the battery. The battery should eject out. The battery will be ejected out. 2.
- Page 86 With positive polarity face up, slide the battery under the tab of the battery housing. Push the battery gently into place and make sure the tab secures it to the housing. Pushing it in aggressively might cause the battery to eject out again.
- Page 87 -node local -auto-giveback true == Step 5: Return the failed part to NetApp Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return & Replacements page for further information.
- Page 88 NetApp assumes no responsibility or liability arising from the use of products described herein, except as expressly agreed to in writing by NetApp. The use or purchase of this product does not convey a license under any patent rights, trademark rights, or any other intellectual property rights of NetApp.