Polycom VSX Series Administrator's Manual page 185

Symptom
The camera does not
track to the person who is
speaking.
One site cannot control
the other site's camera.
© Polycom, Inc.
Problem
Stereo is enabled in the
user interface. This is
possible even when you
have not set up the system
to use stereo.
Camera tracking and
stereo cannot be used
together.
Participants at the far site
have been controlling your
camera.
At least one person at the
far site is speaking, or the
far site is noisy.
More than one person at
the near site is speaking,
or the near site is noisy.
The person who is
speaking is moving around
the room.
The camera is tracking to
presets that are at similar
angles — for example, a
view of the whole room and
a close-up view of a seat in
the center of the room.
The room setup interferes
with voice tracking. Large
windows, uncarpeted
floors, and the way the unit
is mounted on a wall or
alcove can interfere with
voice tracking.
Far-site camera control is
not enabled.
One of the systems does
not have the far-site
camera control capability.
Chapter 7 - Diagnostics and General Troubleshooting
Corrective action
Clear the Enable Polycom StereoSurround selection on
the Admin Settings > Audio > Audio Settings screen.
Use the remote control to move the camera.
Camera tracking is turned off when the near or far site
moves your camera.
Press Auto on the remote control to restore tracking.
The camera stops tracking when participants at the far site
begin speaking. This prevents the camera from pointing to
your monitor or audio system.
If the problem is background noise at the far site, try
setting the system to track to camera presets.
Reduce the noise in the room.
Ask participants to remain in one place when speaking.
Clear the presets. When setting new presets, do not set
them at similar pan angles.
Consider room treatments that provide acoustic damping,
such as carpeting and curtains.
Ask the participants at the far site to aim the camera.
Ask the participants at the far site to aim the camera.
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