Polycom VSX Series Administrator's Manual page 176

Administrator's Guide for the VSX Series
Access to Screens and Systems
Symptom
Cannot navigate to
Admin screens —
System button is not
displayed.
Cannot navigate to
Admin screens without a
password.
Cannot access the
system remotely.
7 - 12
Problem
The Home screen is not
configured to display the
System button.
The system administrator
has set a password,
or
The default password was
not deleted.
The system does not allow
remote access.
The system or your
computer is not connected
to the LAN.
The LAN cable to the
system or to your computer
is bad.
To verify this, check the
lights on the system. There
should be a steady green
light indicating a
connection to the LAN, and
a flashing orange light
indicating LAN traffic if the
cable is good.
DHCP Client is ON and no
DHCP server is available.
There is a firewall between
your PC and your system.
Your PC is on a different
subnet and there is a
router between you and
your system.
Corrective action
Access the system remotely using VSX Web, FTP, Telnet,
or SNMP.
From VSX Web, you can add the System button back to
the Home screen. Click System Setup and navigate to
Admin Settings > General Settings > Home Screen
Settings, then select System. The change takes effect
after you navigate away from the Home screen and then
back again on the system.
Enter the password.
The default password is the system's serial number.
On the system, go to Admin Settings > General
Settings > Security and enable web access.
Check the LAN cable to the LAN port on the rear of the
system.
Check the LAN cable to your computer.
Replace the appropriate LAN cable.
Contact your network administrator.
Contact your network administrator.
Place your PC and system on the same subnet. If this
corrects the problem, check your router configuration. If it
does not, contact your network service provider.
www.polycom.com/videodocumentation