Polycom VSX Series Administrator's Manual page 170

Administrator's Guide for the VSX Series
Network Tools
Diagnostic Tool
Near End Loop test
Tests whether your system is able to make
IP calls successfully.
Monitor 1 displays the video and plays the
audio that would be sent to the far site in a
call.
This test is not available when you are in a
call.
PING test
Tests whether the system can establish
contact with a far-site IP address that you
specify.
Trace Route test
Tests the routing path between the local
system and the IP address entered.
V.35/RS-449/RS-530 Serial Status
screen (VSX 7000 and VSX 8000)
Displays the states of these signals:
• DTR
• RTS
• CTS
• DSR
• DCD
• RI
Error Log files
Created if the system restarts due to
problems. These files contain information
that can be used by Polycom Support
personnel to troubleshoot system issues.
7 - 6
In the system's user interface
1. On the Diagnostics screen,
select Network.
2. Select Near End Loop to start
the test.
3. Press any button on the
remote control to stop the test.
1. On the Diagnostics screen,
select Network > PING.
2. Enter the IP address that you
wish to test.
3. Select Start.
If the test is successful, the
system displays a message
indicating that the IP address
under test is available.
1. On the Diagnostics screen,
select Network > Trace
Route.
2. Enter the IP address that you
wish to trace.
3. Select Start.
If the test is successful, the
system lists the hops between
the system and the IP address
you entered.
On the Diagnostics screen,
select Network >
V.35/RS-449/RS-530.
Bright indicators show high
signals; dim indicators show low
signals.
Not available.
In the VSX Web
1. Select Diagnostics >
Network > Near End Loop.
2. Click Near End Loop to start
the test.
3. Click Near End Loop again to
end the test.
1. Select Diagnostics >
Network > PING.
2. Enter the IP address that you
wish to test.
3. Click the PING icon.
If the test is successful, the
system displays a message
indicating that the IP address
under test is available.
1. Select Diagnostics >
Network > Trace Route.
2. Enter the IP address that you
wish to test.
3. Click Trace Route.
If the test is successful, the
system lists the hops between
your PC and the IP address
you entered.
Not available.
A Polycom Support
representative will provide
instructions if the error log is
needed.
www.polycom.com/videodocumentation