Page 1 Administrator’s Guide for the VSX Series Version 8.0 August, 2005 Edition 3725-20235-008/B VSX Version 8.0 VideoVoiceDataWeb Connect. Any Way You Want.
Page 2 As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.
Page 3: Table Of Contents
VSX 3000 Desktop System ........
Page 4 Connecting Cameras to Component Systems ....2-14 Using the VSX 3000 System as the Monitor for a Computer ..2-15 Connecting Monitors and Projectors .
Page 5 Powering On ..........2-31 Powering On the VSX 3000 Desktop System ....2-31 Powering On Set-top and Component Systems .
Page 6 Configuring StereoSurround Settings ......4-21 Configuring VSX Systems for a Polycom Vortex Mixer ..4-22 Configuring Microphones Connected to Audio Inputs .
Page 7 Contents Using Customized Camera Names and Icons ....4-48 Setting Ring Tones and Alert Tones ..... . . 4-48 Configuring Remote Control Behavior .
Page 8 Administrator’s Guide for the VSX Series 7 Diagnostics and General Troubleshooting ... . . 7-1 Sending a Message ..........7-1 System Screens Quick Reference .
Page 9: About This Guide
The Administrator’s Guide for the VSX Series is for administrators who need to configure, customize, manage, and troubleshoot VSX™ systems. The guide covers the VSX 3000, VSX 5000, VSX 6000, VSX 7000, VSX 7000s, VSX 7000e, and VSX 8000 systems.
Page 10 Administrator’s Guide for the VSX Series...
Page 11: Introducing The Vsx Series
Introducing the VSX Series Your Polycom video conferencing system is a state-of-the-art visual collaboration tool. With crisp, clean video and crystal-clear sound, VSX systems provide natural video conferencing interaction through the most advanced video communications technology. When you use a VSX system for collaborating, you can exchange ideas and share documents with people anywhere in the world, as if they were all in the room with you.
Page 12: Vsx 3000 Desktop System
Administrator’s Guide for the VSX Series VSX 3000 Desktop System Two models of VSX 3000 are available — IP only, and IP with ISDN. Name Component Description VSX 3000 The VSX 3000 system delivers high-quality, video communication in an all-in-one appliance that includes the camera, LCD screen, speakers, and microphone.
Page 13: Vsx 5000 Set-Top System
VSX 5000 The VSX 5000 is a compact, entry-level system with an all-electronic, built-in camera. Microphone The Polycom microphone provides audio input to the VSX 5000. Remote Control The remote control is designed to make it easy to set up and operate the system — color-coded buttons correspond to system features.
Page 14: Vsx 6000 Set-Top System
Administrator’s Guide for the VSX Series VSX 6000 Set-top System The VSX 6000 system includes the following components. Name Component Description VSX 6000 The VSX 6000 is an entry-level video conferencing system for IP and SIP networks only. Microphone The microphone provides audio input to the VSX 6000.
Page 15: Vsx 7000 And Vsx 7000S Set-Top Systems
Introducing the VSX Series VSX 7000 and VSX 7000s Set-top Systems The VSX 7000 and VSX 7000s systems include the following components. Name Component Description VSX 7000 The VSX 7000 provides cutting-edge video conferencing technology for IP and other networks. Subwoofer and The subwoofer provides additional depth to the power...
Page 16: Vsx 7000E Component System
Administrator’s Guide for the VSX Series VSX 7000e Component System The VSX 7000e includes the following components. Name Component Description VSX 7000e The VSX 7000e is a video component system for medium-sized conferencing rooms. S-Video cables Connect monitors and third-party cameras with the S-video cables.
Page 17 Introducing the VSX Series Name Component Description Adapters Use the composite video adapters with VCR Composite Null-modem cables. video adapters Use the null-modem adapters with a serial cable adapters when connecting the VSX 7000e system to a modem for closed captioning. Use the DB-15 to DB-9 adapter to connect a camera control cable to one of the VSX 7000e system’s RS-232 ports.
Page 18: Vsx 8000 Component System
Administrator’s Guide for the VSX Series VSX 8000 Component System The VSX 8000 system includes the following components. Name Component Description VSX 8000 The VSX 8000 system is a compact component system for custom integration. S-Video cable Connect a monitor with the S-video cable. S-Video adapters Use with standard S-video cables to connect the main camera and alternate main monitor to the...
Page 19: Key Features
Best for low bandwidth calls — The H.264 standard provides consistent, high quality video at data rates up to 768kbps. • Best for high bandwidth calls — Polycom’s own standards-based Pro-Motion™ H.263 50/60 fields per second video provides television-like quality for all VSX systems. In addition, the VSX 8000 supports Pro-Motion H.264 for the highest quality video available at date rates from...
Page 20: Industry-Leading Audio Quality
Industry-Leading Audio Quality • Polycom StereoSurround™ — StereoSurround is standard in VSX systems and is available with one, two, or three Polycom microphones attached. This feature enhances intelligibility by giving conference participants a better spatial understanding of far site rooms.
Page 21: Enhanced User Experience
Introducing the VSX Series Enhanced User Experience • Customizable home screen — Customize the home screen to support different types of users: — Novice users — Offer just a few options, so users need little or no training. — Advanced users — Provide a wide range of video conferencing features.
Page 22: Security
Administrator’s Guide for the VSX Series Security • Use AES encryption — Enable the AES encryption option to automatically encrypt calls to other AES-capable systems, without external encryption equipment. • Connect encryption equipment to the system — Add the optional serial V.35/RS-449/RS-530 network interface module to the VSX 7000, VSX 7000s, VSX 7000e, or VSX 8000 system.
Page 23: Setting Up Your System Hardware
System Back Panel Views These illustrations identify the systems’ back panel connectors. VSX 3000 Desktop Connector Panel The connectors face downward on the VSX 3000 system. This is a view from underneath the system. Audio input to system Composite video input to system...
Page 24: Vsx 5000 Back Panel
Administrator’s Guide for the VSX Series VSX 5000 Back Panel VCR/DVD input to system Conference link For VCR/DVD to play For Polycom microphone, content into calls SoundStation VTX 1000, or Visual Concert VSX S-Video output from system Power connector For second S-Video monitor...
Page 25: Vsx 6000 Back Panel
For power supply Audio output from system For VCR/DVD to record call audio, or for external speaker system Conference link For Polycom microphone, Composite video output SoundStation VTX 1000, or LAN port from system Visual Concert VSX For IP or SIP calls,...
Page 26: Vsx 7000 Back Panel
S-Video output from system For main monitor Conference link Audio output from system For Polycom microphone, For VCR/DVD to record call SoundStation VTX 1000, or audio, or for external speaker Visual Concert VSX system LAN port...
Page 27: Vsx 7000S Back Panel
VSX 7000s Back Panel S-Video input to system VCR/DVD input to system Conference link For additional camera For VCR/DVD to play content For Polycom microphone, into calls SoundStation VTX 1000, or Visual Concert VSX Audio output from system For external speaker system...
Page 28: Vsx 7000E Back Panel
PC CARD VCR/DVD VGA 2 IOIOIO VCR/DVD output from system For VCR/DVD to record Conference link For Polycom microphone or RS-232 serial ports SoundStation For touch panel, VTX 1000 camera control, or other RS-232 device LAN port For IP or SIP calls,...
Page 29: Vsx 8000 Back Panel
For external audio equipment VCR/DVD output from system For VCR/DVD to Conference link record For Polycom microphone SoundStation VTX 1000 RS-232 serial ports For touch panel, camera control, or LAN port other RS-232 device For IP or SIP calls,...
Page 30: Positioning The System
This self-contained unit includes a video conferencing codec, 17-inch monitor, two microphones, and two speakers. To position the system: Place the VSX 3000 system on your desktop or on a table in a small conference room, leaving enough space so that you can connect the cables easily.
Page 31: Positioning Set-Top Systems
Setting Up Your System Hardware If you need to place the system face-down to connect the cables, make sure that the camera does not touch the work surface. The weight of the system can damage the camera mount. Positioning Set-top Systems The VSX 5000, VSX 6000, VSX 7000, and VSX 7000s systems are designed to be placed on top of a monitor.
Page 32: Positioning Component Systems
Use the Global Directory Server • Use VSX Web or People+Content IP • Update system software using the Polycom Softupdate program The back panel view for your system shows the location of the LAN connector. Refer to the previous section, System Back Panel Views.
Page 33: Connecting To Other Networks
RS-366 dialers. The table below shows the network interfaces available for each model. ISDN - BRI ISDN - PRI V.35/RS-449/RS-530 VSX 3000 Built in to IP with ISDN model VSX 5000 Yes - in a separate housing...
Page 34: Connecting The Vsx 3000 Desktop System To The Isdn Bri Network
Connecting the VSX 3000 Desktop System to the ISDN BRI Network The VSX 3000 desktop system is available with or without the built-in Quad BRI network interface. The setup sheet for the VSX 3000 IP with ISDN system shows how to connect it to a BRI network.
Page 35: Networks
Setting Up Your System Hardware Connecting Set-top and Component Systems to ISDN or Other Networks If you received a network interface module with your system, you may find it convenient to install it before positioning the system. Refer to the setup sheet that you received with the network interface module.
Page 36: Connecting Cameras
The component systems require that you connect at least one camera so that your site can send video. Connecting a Document Camera to the VSX 3000 Desktop System You can connect a document camera to show detailed close-up views of printed documents or other small items.
Page 37: Using The Vsx 3000 System As The Monitor For A Computer
Voice tracking works best in rooms with good acoustics. Using the VSX 3000 System as the Monitor for a Computer You can use the VSX 3000 system as a high-resolution XGA display for your computer, as shown on the system setup sheet.
Page 38: Connecting Monitors And Projectors
Administrator’s Guide for the VSX Series Connecting Monitors and Projectors If you have a set-top or component system, you need to connect a monitor to the system to see the people at the far site. Refer to your system’s setup sheet for connection details.
Page 39: Connecting Microphones Or A Soundstation Vtx 1000
SoundStation VTX 1000 conference phone so that your site can send audio. About Polycom Microphones and the SoundStation VTX 1000 Polycom microphones each contain three microphone elements for 360° coverage. The SoundStation VTX 1000 conference phone uses a similar design, and behaves the same way as a Polycom microphone.
Page 40: Connecting Polycom Microphones To Set-Top Or Component Systems
You may place the microphones on the table, or you may mount them to the ceiling. A ceiling mount kit is available for Polycom microphones. You can connect two additional Polycom microphones to a VSX 7000, VSX 7000s, or component VSX system.
Page 41 Setting Up Your System Hardware The following diagram shows microphone connection options for VSX set-top systems. Any set-top or component system VSX 7000 or any component system VSX 7000 or any component system 30 ft (9 m) 30 ft (9 m) 50 ft (15 m) 2457-20910-003 2457-20910-003...
Page 42: Placing Polycom Microphones To Send Stereo From Your Site
Administrator’s Guide for the VSX Series Placing Polycom Microphones to Send Stereo from Your Site The VSX 7000, VSX 7000s, and component VSX systems allow you to send stereo using any valid number of Polycom microphones. If you use a single microphone to send stereo, one microphone element picks up audio from the left side of the room, one picks up the right side of the room, and the third is not used.
Page 43 Setting Up Your System Hardware The following illustrations show microphone placement for different room layouts. One Microphone Two Microphones Three Microphones Round Table Square Table Long Table Wide Table Place microphones so that: • The logo on each microphone points toward the monitor. •...
Page 44: Connecting A Soundstation Vtx 1000 To A Set-Top Or Component System
Connecting a SoundStation VTX 1000 to a Set-top or Component System You can connect a SoundStation VTX 1000 conference phone in place of a Polycom microphone. In large rooms, you may also need to use the extended microphones provided with the SoundStation VTX 1000. Refer to your system’s setup sheet and the setup sheet provided with the...
Page 45: Placing A Soundstation Vtx 1000 Phone To Send Stereo From Your Site
The SoundStation VTX 1000 contains three microphone elements, just as Polycom microphones do. When StereoSurround is enabled, one microphone element picks up audio from the left side of the room, one picks up the right side of the room, and the third is disabled, as shown in the following diagram.
Page 46: Connecting Powered Microphones Or A Mixer To A Vsx 8000 Component
Connecting Speakers or Headphones to the VSX 3000 Desktop System You can connect desktop speakers to provide better audio for the VSX 3000 system if you place it in a large room, or you can connect headphones to listen to calls privately.
Page 47: Placing Speakers To Play Stereo From Far Sites
Setting Up Your System Hardware Placing Speakers to Play Stereo from Far Sites The Polycom StereoSurround kit is designed for use with VSX systems. It includes two speakers and a subwoofer. If you do not choose to connect external speakers, you can use your monitor’s speakers to receive stereo.
Page 48: Connecting Content Sharing Equipment
Administrator’s Guide for the VSX Series Place the speaker connected to the audio system’s right channel on the right side of the system, and the other speaker on the left side. For best results, place the speakers about 60° apart as seen from the center of the conference table. Right speaker Left speaker Connect to right...
Page 49: Connecting A Visual Concert Vsx To Set-Top Systems
This is valid: This is not valid: • You can use Visual Concert VSX with two Polycom microphones if you have a VSX 7000 or VSX 7000s system. • When you use Visual Concert VSX with a microphone or with two microphones, the order in which you connect them does not matter.
Page 50 Administrator’s Guide for the VSX Series The following diagram shows supported cable configurations for connecting a Visual Concert VSX with one microphone or two microphones. VSX 5000 VSX 6000 The Visual Concert VSX or microphones may be connected in any order. VSX 7000 VSX 7000s 30 ft (9 m)
Page 51: Connecting An Imageshare Ii To Component Systems
Provide control signals for an additional camera • Provide control signals for a Polycom Vortex mixer (VSX 8000) You will need to configure the RS-232 equipment according to the manufacturer’s instructions, and you will need to configure the RS-232 serial port on the system exactly the same way.
Page 52: Connecting Closed Captioning Equipment
Administrator’s Guide for the VSX Series Connecting Closed Captioning Equipment The VSX system can receive closed captioning from equipment connected directly to the RS-232 serial port, or from a captioning service via modem or VSX Web. To connect a modem to receive closed captioning: 1.
Page 53: Powering On
Connect power and power on the system after you have connected the rest of the equipment that you will use with it. The VSX 3000, VSX 5000, and VSX 6000 systems have external power supplies. The VSX 7000 and VSX 7000s systems come with a separate subwoofer. Power to the system is supplied through the subwoofer.
Page 54 Administrator’s Guide for the VSX Series 2 - 32...
Page 55: Configuring Network Use
Before you begin configuring the network options, you must make sure your network is ready for video conferencing. To begin, refer to the Preparing Your Network for Collaboration document, available at www.polycom.com/videodocumentation. This document contains information you need to prepare your network, such as worksheets that will help you order ISDN.
Page 56: Network Connectivity Checklist
Administrator’s Guide for the VSX Series Network Connectivity Checklist You will need this information to make and receive video calls at your site: Should be provided by If... This information: your: Your system is using a IP address IP Network Service Provider static IP address or system administrator System name...
Page 57: Configuring With The Setup Wizard
• From a remote location — Use a web browser to access VSX Web. To do this, you need to know the IP address of the system. Polycom recommends using Microsoft Internet Explorer 6.0 or later.
Page 58: Configuring Lan Properties
Administrator’s Guide for the VSX Series Configuring LAN Properties If your system is part of a LAN, use this section to configure the system to work with the LAN. To configure LAN properties: 1. Go to System > Admin Settings > LAN Properties. 2.
Page 59 Note: Be sure that the device and the switch settings match. Typically, selecting Auto for both is sufficient. The LAN Speed setting for the VSX system and the switch must match. Polycom strongly recommends that you do not select Auto for either just the VSX system or just the switch;...
Page 60: Configuring Ip Network Support
Administrator’s Guide for the VSX Series Configuring IP Network Support Use the following sections to configure the system so that users can place and receive video calls using IP on your LAN or WAN: • H.323 Settings, includes Gatekeeper and Gateway •...
Page 61: Configuring The System To Use A Gatekeeper
PathNavigator for internal multipoint capability or the PathNavigator™ Multipoint Calls Conference on Demand feature. This feature is available only if the system is: VSX 3000 VSX 5000 Configured for multipoint calling, and VSX 7000 Registered with a PathNavigator gatekeeper. VSX 7000s...
Page 62: Configuring The System To Use A Gateway
Points to note about PathNavigator’s Conference on Demand feature: If your organization uses Polycom’s PathNavigator, you can use PathNavigator’s Conference on Demand feature to place multipoint calls with up to 10 sites. In order to place calls using PathNavigator, you need to: •...
Page 63 Configuring Network Use Setting Description Gateway Specifies the number type users enter to call this system: Number Type • Direct Inward Dial — Users enter an internal extension to call this system directly. Note: If you choose this setting, you must also register the number with the gatekeeper as an E.164 alias.
Page 64: Specifying Sip Settings
Administrator’s Guide for the VSX Series Specifying SIP Settings If your network supports the Session Initiation Protocol (SIP), you can use SIP to connect IP calls. To specify SIP Settings: 1. Go to System > Admin Settings > Network > IP > SIP Settings. 2.
Page 65: Specifying Quality Of Service
Specifies the IP Precedence or Diffserv value for Video, Audio, Value and Far End Camera Control. Enable PVEC Allows the system to use PVEC (Polycom Video Error Concealment) if packet loss occurs. Enable RSVP Allows the system to use Resource Reservation Setup Protocol (RSVP) to request that routers reserve bandwidth along an IP connection path.
Page 66: Configuring The System For Use With A Firewall Or Nat
Administrator’s Guide for the VSX Series 3. Select and configure these settings: Setting Description Dynamic Specifies whether to let the system automatically find the Bandwidth optimum line speed for a call. Maximum Specifies the maximum transmit line speed between 64Kbps and Transmit 1920 Kbps.
Page 67 Address Displayed Lets you choose whether to display this system’s public or in Global Directory private address in the Global Directory. Visit the Polycom Security Center at www.polycom.com for timely security information. Systems deployed outside a firewall are potentially vulnerable to unauthorized access.
Page 68: Configuring Isdn Support
V.35/RS-449/RS-530 interface with the VSX 7000, VSX 7000s, VSX 7000e, or VSX 8000. The VSX 3000 (ISDN model) includes a BRI network interface for ISDN calling. The VSX 5000 with an optional BRI module supports ISDN calling. This section describes the settings for all optional network interfaces and identifies the settings that are available for specific network interfaces.
Page 69 Configuring Network Use Setting Description ISDN Switch Specifies the protocol used by your network’s switch. Protocol ISDN Voice Specifies which voice algorithm (aLaw or uLaw) is used for Algorithm ISDN voice calls. Do not change this setting unless you experience audio issues in all ISDN voice calls.
Page 70: Configuring The Pri Network Interface
Administrator’s Guide for the VSX Series Configuring the PRI Network Interface To use the PRI network interface, you must configure the following: • PRI network support • PRI channels • PRI information Your ISDN service provider can tell you which protocol your network uses. If you later change the Country setting, the PRI switch protocols available may also change, and you may be prompted to configure a different PRI switch protocol.
Page 71 Configuring Network Use 3. Select and configure these settings: Setting Description Line Signaling Specifies the framing format in use. This setting is configurable for PRI E1, read-only for PRI T1. External CSU Specifies whether this system uses an external or internal North America only Channel Service Unit (CSU).
Page 72 Administrator’s Guide for the VSX Series To access PRI Information: 1. Go to System > Admin Settings > Network > ISDN. 2. Select three times to go to the ISDN PRI Info screen where you can view the following read-only information: Setting Description PRI Line Type...
Page 73: Configuring The Serial V.35/Rs-449/Rs-530 Network Interface
Configuring Network Use Configuring the Serial V.35/RS-449/RS-530 Network Interface If you have a VSX 7000, VSX 7000s, VSX 7000e, or VSX 8000 system, the optional serial V.35/RS-449/RS-530 network interface allows you to connect to data communications equipment using a V.35, RS-449, or RS-530 serial interface.
Page 74 Administrator’s Guide for the VSX Series 4. Select and configure these settings: Setting Description Lets you specify the signaling required by the external device connected to the system. Specify normal or inverted, as appropriate. In most cases, normal signaling is appropriate. If your system is connected to Ascend equipment, you may need to set CTS to Ignore.
Page 75 Configuring Network Use 5. Select and configure these settings: Setting Description Crypto Resync Allows a VSX system connected to cryptographic equipment to signal when it loses video synchronization during a call. The cryptographic equipment can then resynchronize with the far site. Use RTS Signal for Allows the system to send the resynchronization pulse on Resync Pulse...
Page 76: Configuring Telephony
Administrator’s Guide for the VSX Series Configuring Telephony You can use a SoundStation VTX 1000 conference phone with set-top and component systems to place, add, or redial video calls, or to add video to audio calls. To take advantage of the latest integration features, the VSX system requires version 7.5 or later software and the SoundStation VTX 1000 requires version 1.5 or later software.
Page 77: Configuring Call Preferences
Allows the system to use SIP when connecting IP calls. Enable ISDN Allows the system to make ISDN calls. H.320 This selection is only available when the system has ISDN VSX 3000 networking capability. VSX 7000 VSX 7000s VSX 7000e...
Page 78 Administrator’s Guide for the VSX Series Setting Description Enable Allows the system to make calls through your third-party V.35/RS-449/ network equipment. RS-530 This selection is only available when the system has a VSX 7000 V.35/RS-449/RS-530 network module installed. VSX 7000s VSX 7000e VSX 8000 Enable Analog...
Page 79: Configuring The Global Directory
Configuring Network Use Configuring the Global Directory If your organization uses the Polycom Global Management System™, you can configure your system to use the Global Directory. The Global Directory provides a list of other systems that are registered with the Global Directory Server and available for calls.
Page 80: Setting The Dialing Rules
4. Press Call on the remote control. You can also find a list of worldwide numbers that you can use to test your VSX system at www.polycom.com/videotest. If you have trouble making video calls: • Make sure the number you dialed is correct, then try the call again. For example, you may need to dial 9 for an outside line or include a long distance access code or country code.
Page 81: Checking System Status
Configuring Network Use • Find out if the system you are calling has its power turned on and is functioning properly. • If you can make calls but not receive them, make sure that your system is configured with the correct number. Checking System Status The System Status screen provides detailed information about system settings, IP and ISDN connections, time server connections, and other...
Page 82 2. Navigate to your product page. Refer to the Release Notes for information about the latest software version. Refer to Updating Polycom Video Software for detailed information about obtaining software key codes and using the SoftUpdate program. 3. Download the VSX Series software update file in .zip format.
Page 83: Customizing The Vsx System
Customizing the VSX System Every organization has users with different needs. With a VSX system, you can design the video conferencing experience to meet the needs of everyone. You can customize the look and behavior of the system, and then build in the required access levels for your users, depending on how much or how little you want them to change system behaviors.
Page 84: Configuring Camera Settings And Video Quality Options
Specifies how much light is let into the camera’s iris. A low Brightness number allows in less light; a high number allows in more light. VSX 3000 VSX 5000 Primary Camera Specifies which camera is the main camera. Camera Direction Specifies the direction the camera moves when using the arrow buttons on the remote control.
Page 85 Note the following limitations for this setting: — Sharpness is available in point-to-point H.263 calls only. — The VSX 3000 system offers Pro-Motion for the DVD/VCR video input only. — The VSX 5000 and VSX 6000 systems can receive Pro-Motion video but cannot transmit it.
Page 86: Configuring Automatic Camera Tracking
General Settings > Serial Port port. Configuring Automatic Camera Tracking You can configure a VSX 7000e or VSX 8000 with a Polycom PowerCam Plus to track to the speaker’s voice or to camera presets. During a call, users can press...
Page 87: Configuring Camera Presets
Customizing the VSX System Configuring Camera Presets Camera presets are stored camera positions that you can create ahead of time or during a call. Presets allow users to: • Automatically point a camera at pre-defined locations in a room. • Select a video source such as a VCR or DVD player, a document camera, or an auxiliary camera.
Page 88: Configuring Monitors
Administrator’s Guide for the VSX Series Configuring Monitors The VSX system allows you to customize displays to suit your room and equipment configuration, including choosing the monitor for presenting content. To configure monitors: 1. Go to System > Admin Settings > Monitors > Monitors. 2.
Page 89 Customizing the VSX System Setting Description Monitor 2 Specifies the second monitor’s aspect ratio: VSX 5000 • Off — Select if you do not have a second monitor. VSX 6000 • 4:3 — Select if you are using a regular TV monitor as the VSX 7000 second monitor.
Page 90 Administrator’s Guide for the VSX Series Setting Description Snapshot Lets you choose whether to have slides and snapshots time out, Timeout after a period of four minutes. Dual Monitor Specifies whether the system can show multiple views on a single Emulation display.
Page 91: Using Dual Monitor Emulation
Customizing the VSX System Using Dual Monitor Emulation Dual Monitor Emulation is designed for rooms or offices with one monitor only. Users see both near and far sites on one monitor in two different views. During presentations, users see content and the near and far sites. What you see during a call can depend on factors such as the VSX system monitor configuration, the number of sites in the call, and whether content is being shared.
Page 92: Adjusting The Monitor's Color Balance
A Visual Concert VSX data collaboration unit with any VSX set-top system • An ImageShare II device with a VSX component system For information about ordering the Visual Concert VSX unit, ImageShare II device, or People+Content IP option, please contact your Polycom distributor. 4 - 10...
Page 93: Configuring Content Display With People+Content Ip
Polycom distributor. To enable People+Content IP on a VSX system: 1. On a computer, open a web browser and go to the Polycom Resource Center Video Downloads page at http://extranet.polycom.com. 2. Enter the license number you received when you purchased the People+Content IP option.
Page 94 Administrator’s Guide for the VSX Series To install People+Content IP on a computer: 1. On the computer, open a web browser and go to the Polycom Resource Center Video Downloads page at http://extranet.polycom.com. 2. Locate the People+Content IP application and click the link to download the file locally.
Page 95 Customizing the VSX System Setting Description Send Content Specifies whether to send content automatically when the PC When PC is connected to the Visual Concert VSX or ImageShare II. Connects If this option is not selected, the presenter must press the Play button on the Visual Concert VSX or ImageShare II to send content to the far sites.
Page 96: Configuring Vcr/Dvd Player Settings
System > Admin Settings > Audio > Audio Settings > Next > Next Audio I/O Set Line Input(s) to VCR. VSX 3000, VSX 5000, VSX 6000, Adjust the Level for playback volume, if VSX 7000: System > Admin Settings > necessary.
Page 97 Customizing the VSX System To configure VCR/DVD video settings for recording a call: Go to this screen: Configure these settings: Monitors Choose a setting for Monitor 2. System > Admin Settings > Monitors > When Monitor 2 is set to Off, you can Monitors specify which video sources to record.
Page 98: Designing Audio Behaviors
1. Go to System > Admin Settings >Audio > Audio Settings. The Audio screen, where you choose Audio Settings or Stereo Settings, is not present on a VSX 3000. It is available on a set-top or component system after you have enabled the Polycom StereoSurround option.
Page 99 Audio Mixer, echo cancellation is enabled on a line set for Audio Mixer, and stereo is enabled. Enable Polycom Specifies that Polycom StereoSurround is used for all calls. StereoSurround To send or receive stereo audio, make sure your VSX system is set up as described in...
Page 100 Lets you specify whether to use the system’s built-in echo canceller. Do not enable this option if you have connected a Polycom Vortex mixer. This option is not available on some systems when the line input type is set to VCR.
Page 101 Customizing the VSX System Setting Description VCR/DVD In Level Sets the playback volume of the VCR/DVD player relative VSX 7000s to other audio from the system. VCR/DVD Out Level Sets the volume at which the call is recorded. VSX 7000s VCR/DVD Audio Allows you to record a call using one VCR or DVD, while Out Always On...
Page 102 Administrator’s Guide for the VSX Series Setting Description VCR/DVD Out Level Sets the volume at which the call is recorded. VCR/DVD Audio Allows you to record a call using one VCR or DVD, while Out Always On playing recorded content into the call from a second VCR or DVD.
Page 103: Configuring Stereosurround Settings
Connecting Speakers on page 2-24. Then configure the system to use Polycom StereoSurround, test the system configuration, and place a test call. If you are in a call with a far site that is sending audio in stereo mode, you can receive in stereo.
Page 104: Configuring Vsx Systems For A Polycom Vortex Mixer
For example, it allows you to provide a microphone for each call participant in a boardroom. The VSX 8000 is designed to work with the Polycom Vortex mixer. For this configuration, you need Vortex firmware 2.5.2 or later, Conference Composer version 2.7.0 or later, and VSX system software version 7.5 or later.
Page 105: Configuring Microphones Connected To Audio Inputs
System > Admin Settings > General Settings > Serial Ports Refer to the Polycom Vortex documentation for details on configuring the mixer. Configuring Microphones Connected to Audio Inputs In addition to the Polycom microphone or SoundStation VTX 1000 conference phone, you can connect other powered microphones directly to the system’s...
Page 106 Configuring Microphones Connected to Balanced Audio Inputs on a VSX 8000 In addition to the Polycom microphone or SoundStation VTX 1000 conference phone, you can connect other powered microphones directly to the VSX 8000 system’s balanced audio inputs.
Page 107: Configuring Rs-232 Equipment
Closed Caption—Receives closed captions from a captioning service using a modem, or directly from a captioner’s computer via Telnet. • Vortex Mixer—Provides control signals to a Polycom Vortex mixer. • Pass Thru—Passes data to an RS-232 device connected to the serial port of the far-site system.
Page 108: Configuring For Use With A Modem
Administrator’s Guide for the VSX Series Configuring for Use with a Modem VSX systems that have a serial port can be configured to receive closed captions from a captioning service via modem. To configure the system to work with a modem: 1.
Page 109: Designing The User Experience
Customizing the VSX System Designing the User Experience You can configure the following general system behaviors to accommodate the needs of your organization: • User Access to Settings and Features • Passwords and Security Options • AES Encryption • Call Settings •...
Page 110: Setting The Admin Password
Administrator’s Guide for the VSX Series Setting the Admin Password Set an administrator’s password to restrict who can: • Make changes other than those in the User Settings screen • Upgrade the VSX Series system software • Perform remote management using the VSX Web To set or change the Admin Password: 1.
Page 111: Screens That Require The Admin Password For Access
Settings button available to users on the System screen. User Settings contains the following options, which are also available to administrators on the Admin Settings screens: • Backlight Compensation • Camera Brightness (VSX 3000) • Far Control of Near Camera • Meeting Password •...
Page 112: Limiting What Users Can Do With The System
Settings > Call Settings and enter the maximum call length allowed. • Allow Mixed IP and ISDN Calls — (VSX 3000, VSX 5000, VSX 7000, VSX 7000s, VSX 7000e, VSX 8000) If you do not want to allow mixed protocol calls on your system, go to System > Admin Settings > General Settings >...
Page 113: Setting Passwords And Security Options
Customizing the VSX System Setting Passwords and Security Options You can enter or change the administrator and meeting passwords as well as specify whether to allow remote access to the system. To set passwords and security options: 1. Go to System > Admin Settings > General Settings > Security. 2.
Page 114: Enabling Aes Encryption
Administrator’s Guide for the VSX Series 3. Select and configure these settings: Setting Description Enable Remote Specifies whether to allow remote access to the system by: Access • • • Telnet • SNMP You may select any of these, or any combination of them. Note: The system restarts if you change the remote access settings.
Page 115: Configuring Call Settings
Allow Mixed IP Specifies whether users can make multipoint calls that and ISDN Calls include both IP and H.320 sites. VSX 3000 Unchecking this option provides extra security for systems VSX 5000 requiring LAN connectivity while placing encrypted calls over VSX 7000 ISDN lines.
Page 116: Setting The Call Answering Mode
— Do Not Disturb – Refuses incoming calls automatically. The caller receives a message that the site is unavailable. If you have a VSX 3000 system that you are using as your PC monitor, Polycom recommends that you set up the system so that you have to answer calls manually.
Page 117: Configuring Multipoint Calling
The VSX 3000, VSX 7000, VSX 7000s, VSX 7000e, and VSX 8000 systems can have internal MCUs and can initiate multipoint calls. These systems can also use the Conference on Demand feature of Polycom’s Path Navigator for...
Page 118: Configuring Multipoint Settings
2. Configure these settings: Setting Description Auto-Answer Specifies whether to accept incoming multipoint calls Multipoint automatically. VSX 3000 VSX 7000 VSX 7000s VSX 7000e VSX 8000 Multipoint Mode Auto — The view switches between Full Screen mode and Discussion mode, depending on the VSX 3000 interaction between the sites.
Page 119: Configuring With Pathnavigator's Conference On Demand Feature
Customizing the VSX System Configuring with PathNavigator’s Conference on Demand Feature If your organization uses Polycom’s PathNavigator, you can use PathNavigator’s Conference on Demand feature to place multipoint calls with up to 10 sites, including the site that places the call.
Page 120: Configuring Directory Settings
• You cannot place cascaded multipoint calls through PathNavigator. • Polycom StereoSurround, Pro-Motion, AES encryption, continuous presence, chair control, People+Content, and H.239 are not supported in cascaded calls. • H.264 is only supported when all of the MCUs are VSX 8000 systems and each VSX 8000 calls no more than three other systems.
Page 121: Setting Date, Time, And Location
Customizing the VSX System Setting Description Allow Directory Specifies whether users can save changes they make to the Changes directory. Confirm Directory Specifies whether users are prompted to confirm new Additions directory entries when saving the information for the last site called.
Page 122 Administrator’s Guide for the VSX Series 3. Select and configure these settings: Setting Description Date Format and Specifies your format preference for the date and time display Time Format and lets you enter your local date and time. Daylight Saving Specifies daylight savings time.
Page 123: Customizing The Workspace Appearance
Customizing the VSX System Customizing the Workspace Appearance You can customize your VSX system workspace appearance to suit the users’ environment functionally and aesthetically. For example, by customizing the home screen to kiosk mode, users only have to select a site and press the Call button on the remote control to place a call.
Page 124 System. Multipoint Allows users to access the multipoint dialing screen via a Multipoint button on the home screen. VSX 3000 VSX 7000 VSX 7000s VSX 7000e VSX 8000 4 - 42...
Page 125 Specifies whether to display the name of the system on the home screen above the PIP window. IP or ISDN Specifies whether to display the system’s IP address, ISDN Information number, or both on the home screen. VSX 3000 VSX 5000 VSX 7000 VSX 7000s VSX 7000e VSX 8000 My Information Specifies whether to display the system’s IP address on the...
Page 126: Adding Sites To The Home Screen
Administrator’s Guide for the VSX Series Adding Sites to the Home Screen Creating Site buttons on the home screen makes it easy for users to place calls to sites that they call on a regular basis. Sites can appear as individual buttons or as part of a list called Speed Dial or My Contacts.
Page 127: Adding Screen Saver Text
Customizing the VSX System To enter marquee text using VSX Web: 1. On a PC, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, , to go to VSX Web. http://10.11.12.13 3. Enter the user name and administrator’s password, if a password has been established.
Page 128: Adding A Screen Saver Logo
Administrator’s Guide for the VSX Series Adding a Screen Saver Logo You can customize the VSX system to display your own logo instead of the Polycom logo. To upload a screen saver logo: 1. On a PC, open a web browser.
Page 129: Changing System Appearance
Customizing the VSX System Changing System Appearance Different system appearance options are available, allowing you to coordinate the system interface with the meeting room décor. To change the system appearance: 1. Go to System > Admin Settings > General Settings > System Settings > Appearance.
Page 130: Using Customized Camera Names And Icons
1. Go to System > Admin Settings > Audio > Audio Settings. 2. Select a tone, as desired. To set the VSX 3000 system’s internal ringer: 1. Go to System > Admin Settings > Audio > Audio Settings. 2. Select Enable Internal Ringer to specify an additional ring tone when receiving an incoming call.
Page 131: Configuring Remote Control Behavior
Customizing the VSX System Configuring Remote Control Behavior You can customize the behavior of the remote control to support the users’ environment. To configure remote control behavior: 1. Go to System > Admin Settings > General Settings > System Settings > Remote Control.
Page 132: Configuring Streaming Calls
Administrator’s Guide for the VSX Series Configuring Streaming Calls You can configure the system to allow users to stream audio and video from one to many viewers. Viewers watch the presentation or meeting from their PC, as the meeting is taking place. You can start streaming before or during a call.
Page 133 Customizing the VSX System To stream a conference: 1. Go to System > Utilities > Web Streaming. 2. Select the Start Streaming option to begin streaming. 3. Place the video call to other participants. You can start streaming before or during a call. To stop streaming a conference: 1.
Page 134: Configuring Closed Captioning
Administrator’s Guide for the VSX Series Configuring Closed Captioning You can provide real-time text transcriptions or language translations of the video conference by displaying closed captions on your system. When you provide captions for a conference, the captioner uses a web browser to listen to the conference audio and enter the caption text in the system’s web interface.
Page 135: Providing Closed Captions For Conferences
Customizing the VSX System Providing Closed Captions for Conferences Captions may be provided in any language that uses the Latin alphabet. The captioner may enter caption text using one of the following methods: • Remotely, via a dial-up connection to the system’s serial RS-232 port •...
Page 136: Via The System's Serial Rs-232 Port
Administrator’s Guide for the VSX Series Via the System’s Serial RS-232 Port Closed captioners can provide captions from inside the conference room, using equipment connected directly to the serial port of the VSX system, as shown in the following diagram. VSX System RS-232 Serial...
Page 137: Via A Telnet Session
Customizing the VSX System To supply closed captions for a conference using VSX Web: 1. On a PC, open a web browser. 2. In the browser address line, enter the IP address of the system, for example, , to go to the system’s web interface. http://10.11.12.13 3.
Page 138: Helping Users Get Started
Intranet, or email it to everyone in your organization who meets via video. • Using Your Polycom VSX Room System — This colorful brochure is designed to give users a quick overview of basic meeting tasks. It is included on the VSX system documentation CD and is also available on the web.
Page 139: Managing The System Remotely
Managing the System Remotely You configure, manage, and monitor the system from a remote computer using the system’s web interface, VSX Web. You can also use the Polycom Global Management System, SNMP, or the API commands. Your choice of management tool depends on your network environment: •...
Page 140: Monitoring A Room Or Call With Vsx Web
Administrator’s Guide for the VSX Series To access the system using VSX Web: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to VSX Web. 3.
Page 141: Creating A Localized System Name With Vsx Web
Managing the System Remotely Creating a Localized System Name with VSX Web Localized system names are sent to the far site and displayed as the caller ID by VSX systems using version 8.0 or later. When you enter a localized system name, it is also entered in English/Pinyin.
Page 142: Managing System Profiles With Vsx Web
Passwords are not included when you store a profile. Attempting to edit a stored profile or upload it to a different system can result in unexpected problems. Polycom recommends using profiles as a way to back up system settings. To store a profile: 1.
Page 143: Managing Directories With Vsx Web
Managing the System Remotely Managing Directories with VSX Web VSX Web import/export directory feature allows you to maintain consistency of VSX system directories in your organization efficiently. It is particularly useful for administrators managing multiple systems that call the same locations.
Page 144: Configuring Global Services
Administrator’s Guide for the VSX Series Configuring Global Services If your organization uses the Polycom Global Management System, you can configure, manage, and monitor the VSX system using the Global Management System server. Global Management System is a web-based client/server software tool that allows administrators to manage a network of video conferencing systems.
Page 145: Adding My Information
Managing the System Remotely To require an account number for calls: 1. Go to System > Admin Settings > Global Services > Account Validation. 2. Specify whether to require an account number for placing calls and whether that number should be validated by the Global Management System server.
Page 146: Requesting Technical Support From The Global Management System
Administrator’s Guide for the VSX Series Requesting Technical Support from the Global Management System Administrator From the Place A Call screen, press on the remote. Select Support and press on the remote. You see the following message: Tech Support will be alerted to phone you at the following number.
Page 147: Setting Up Snmp
In order to allow your SNMP management console application to resolve SNMP traps and display human readable text descriptions for those traps, you need to install Polycom MIBs (Management Information Base) on the computer you intend to use as your network management station.
Page 148: Configuring For Snmp Management
Administrator’s Guide for the VSX Series Configuring for SNMP Management To configure the VSX system for SNMP Management: 1. Access the SNMP configuration screen either in VSX Web or on the VSX system. In VSX Web go to System Setup > Admin Settings > Global Services >...
Page 149: System Usage And Statistics
System Usage and Statistics The VSX system provides various screens that allow you to review information about calls made by the system and to review network usage and performance. Call Summary The Call Summary screen provides details about the calls placed by the system, including: •...
Page 150: Call Statistics
Administrator’s Guide for the VSX Series Call Statistics The two Call Statistics screens provide information about the call in progress, including: This screen: Displays this information: Call Statistics (1) • Call speed (transmit and receive) • Video protocol, annexes, and format in use (transmit and receive).
Page 151: Call Status
System Usage and Statistics Call Status The Call Status screen provides call connection information. The spheres on the screen provide details for each line. When you place a call, you’ll see the status change as the call connects. To view the Call Status screen: •...
Page 152: Call Detail Report (Cdr)
Administrator’s Guide for the VSX Series To view the Recent Calls screen: Go to System > Admin Settings > Network > Recent Calls. You can see more detail about any call by highlighting an entry and pressing Help on the remote. Information includes the far site’s number and name, and the type, speed (bandwidth), and duration of the call.
Page 153: Information In The Cdr
System Usage and Statistics Information in the CDR The following table describes the data fields in the CDR. Data Description Row ID Each call is logged on the first available row. A call is a connection to a single site, so there may be more than one call in a conference.
Page 154 Administrator’s Guide for the VSX Series Data Description Endpoint Additional An additional alias of the far site. Alias Endpoint Type Terminal, gateway, or MCU. Endpoint Transport The actual address of the far site (not necessarily the Address address dialed). Audio Protocol (Tx) The audio protocol transmitted to the far site, such as G.728 or Siren™...
Page 155: Call Detail Report Archives
System Usage and Statistics Data Description Average Latency The average latency of packets received during an H.323 (Rx) call based on round-trip delay, calculated from sample tests done once per minute. Maximum Latency The maximum latency for packets transmitted during an (Tx) H.323 call based on round-trip delay, calculated from sample tests done once per minute.
Page 156 Administrator’s Guide for the VSX Series 6 - 8...
Page 157: Diagnostics And General Troubleshooting
Diagnostics and General Troubleshooting This chapter covers the diagnostic screens of the VSX system. It is organized by category to help you troubleshoot any issue. Diagnostic tools are available via the system itself and VSX Web. To connect to VSX Web, enter your system’s IP address in a web browser and browse to the required diagnostic tool.
Page 158: System Screens Quick Reference
Administrator’s Guide for the VSX Series System Screens Quick Reference These screens allow you to view information about the system, configure the system, and diagnose performance issues if they arise. They are available on the system and through the VSX Web. To view information about the system, go to the home screen and select System.
Page 159 Diagnostics and General Troubleshooting The following diagnostic screens and tools are available. Status Tools Diagnostic Tool In the system’s user interface In the VSX Web System Status screen On the Diagnostics screen, select Select Diagnostics > System System Status. Status. Displays system status information, including auto-answer point to point, remote control battery, time server,...
Page 160 Administrator’s Guide for the VSX Series Status Tools Diagnostic Tool In the system’s user interface In the VSX Web Content Statistics screen On the Diagnostics screen, Not available. select Call Statistics. Displays content format, data rate, frame rate, and packet loss for the Select three times to go to call in progress.
Page 161 Diagnostics and General Troubleshooting Network Tools Diagnostic Tool In the system’s user interface In the VSX Web Trace Route test On the Diagnostics screen, Select Diagnostics > Network select Network > Trace Route. > Trace Route. Tests the routing path between the local system and the IP address Enter the IP address that you Enter the IP address that you...
Page 162 Administrator’s Guide for the VSX Series Video and Audio Tools Diagnostic Tool In the system’s user interface In the VSX Web Color Bar test On the Diagnostics screen, Select Diagnostics > Video. select Video. Tests the color settings of your Click the Color Bars icon to monitor for optimum picture quality.
Page 163 Diagnostics and General Troubleshooting Reset and Restart Diagnostic Tool In the system’s user interface In the VSX Web Reset System On the Diagnostics screen, Select Diagnostics > Reset select Reset System. System. Cycles power to the system. Enter the system’s serial Click the Reset System icon.
Page 164: General Troubleshooting
Administrator’s Guide for the VSX Series General Troubleshooting This section presents problems, likely causes, and corrective actions. Problems are grouped as follows: • Power and Start-up • Controls • Access to Screens and Systems • Calling • Displays • Cameras •...
Page 165: Power And Start-Up
— connect the system to a different outlet. If the outlet is active, the problem could be in the system’s power supply. In this case, call Polycom Technical Support and arrange to return the system for service.
Page 166: Controls
Administrator’s Guide for the VSX Series Symptom Problem Corrective action The system does not power The power switch is bad. Return the system for service. off when you press and hold the power switch. (VSX 7000e, VSX 8000) Controls Symptom Problem Corrective action The system does not...
Page 167: Access To Screens And Systems
Diagnostics and General Troubleshooting Symptom Problem Corrective action The system does not The RS-232 serial port is Go to Admin Settings > General Settings > Serial respond to the touch-panel not configured as a Port and verify the following: control. touch-panel input.
Page 168 Administrator’s Guide for the VSX Series Symptom Problem Corrective action Cannot access the system DHCP Client is ON and no Contact your network administrator. remotely. DHCP server is available. (Continued) There is a firewall between Contact your network administrator. your computer and your system.
Page 169: Calling
Diagnostics and General Troubleshooting Calling Symptom Problem Corrective action Error message occurs The system is not Verify that the LAN cable is connected properly. when placing an IP (H.323) connected to the LAN. call. The system’s LAN cable is Replace the system’s LAN cable. bad.
Page 170 Administrator’s Guide for the VSX Series Symptom Problem Corrective action ISDN: Line Status icons do The system is not Check the ISDN line connections. not go away so video calls connected to an ISDN. cannot be made. The ISDN number is Check the ISDN numbers with your service provider.
Page 171 Diagnostics and General Troubleshooting Symptom Problem Corrective action Error message occurs An ISDN cause code is Try the call again. when placing an ISDN received from the ISDN For more information, please refer to Q.850 Cause (H.230) call. line. Codes on page Appendix-6.
Page 172 Administrator’s Guide for the VSX Series Symptom Problem Corrective action Dialing a remote site in The far site may be unable Go to the Call Status screen. Highlight each of the calls above some particular to accept calls above this circles for each of the channels dialed.
Page 173: Displays
The system is performing a Press Select on the remote to end the test. Near End Loop test. The people at the far site VSX 3000, VSX 5000: The Open the privacy shutter. cannot see you. privacy shutter is closed. You have selected a Select the main camera.
Page 174 Administrator’s Guide for the VSX Series Symptom Problem Corrective action Video is in black and white. The monitor cable is not Verify that the monitor is connected correctly connected properly. according to the manufacturer’s instructions and the setup sheet you received with the system. The monitor cable is bad.
Page 175 Diagnostics and General Troubleshooting Symptom Problem Corrective action Edges of picture are cut off Graphics from the far site Use a VGA monitor to display graphics. when viewing graphics. are displayed on an NTSC monitor. The laptop’s display Be sure the laptop’s refresh rate is set to 60 Hz, and resolution or refresh rate that the laptop and the Visual Concert VSX use the does not match the settings...
Page 176 > > camera in use is set for Video Quality. Sharpness. Change the Camera setting to Motion. VSX 3000 systems send This is normal. Pro-Motion video only for VCR/DVD input. VSX 5000 and VSX 6000 systems can receive Pro-Motion video but cannot transmit it.
Page 177: Cameras
The camera does not track Stereo is enabled in the Clear the Enable Polycom StereoSurround to the person who is user interface. This is selection on the Admin Settings > Audio > Audio speaking.
Page 178: Audio
VSX 7000e or VSX 8000 voice tracking. system with a Polycom PowerCam Plus camera. (Continued) One site cannot control the Far-site camera control is Ask the participants at the far site to aim the camera.
Page 179 Check to be sure the microphone is installed is not connected, or is correctly. connected incorrectly. Check the Polycom Mic or Line Input meter on the Audio Meter screen under Diagnostics > Audio to determine whether your system is sending audio. Your system’s microphone...
Page 180 Settings screen. If you do not want to hear sound loud or too soft. effects, set the volume to 0. You hear the incoming call VSX 3000: The internal On the Audio Settings screen, clear the Enable ring when you have set ringer is enabled.
Page 181 Diagnostics and General Troubleshooting Symptom Problem Corrective action When music is played The music source is not Connect the music source to the system’s audio during the call, it sounds connected to the system. input. distorted at the other sites. The system’s echo cancellation and noise suppression features may...
Page 182 The Audio Meter screen Echo cancellation is in use. This is normal. shows a reading for The system displays the Polycom Mic but no audio line input level in this microphone is connected - case. the system receives local audio from a mixer.
Page 183: Error Indications
Diagnostics and General Troubleshooting Error Indications Symptom Problem Corrective action The System Information The LAN is not working. Check the LAN connection. screen shows “waiting” in Contact your network administrator. the IP Video Number field. The DHCP server is not Contact your network administrator to correct the available.
Page 184: System Lights
Green indicator is on The system is ready to make a call. Amber indicator is on The system is in a call. VSX 3000: Red indicator is on The system microphone is muted. VSX 6000, VSX 7000, VSX 7000s: Mute indicator on...
Page 185: Network Interface Lights
On VSX 5000, VSX 7000, VSX 7000s, VSX 7000e, and VSX 8000 systems, the BRI network interface lights are located on the network interface module. On the VSX 3000 system, the lights are located on the back of the system near the BRI connectors.
Page 186: How To Contact Technical Support
How to Contact Technical Support If you are not able to make test calls successfully and you have verified that the equipment is installed and set up correctly, contact Polycom Technical Support as follows. To contact Polycom Technical Support, go to www.polycom.com/support.
Page 187: Appendix
Appendix This appendix provides the following technical details about the VSX system: • Multipoint Dialing Speed Information • Actions that Cause the System to Restart • Port Usage • Q.850 Cause Codes • PathNavigator Error Codes Appendix - 1...
Page 188 Administrator’s Guide for the VSX Series Multipoint Dialing Speed Information In a multipoint call, all parties must be connected at the same speed. The following table shows the maximum allowable dialing speeds for the number of sites, including the main site, in a call. Maximum Speed for Each Party in the Call (Kbps) Number of...
Page 189: Actions That Cause The System To Restart
Appendix Actions that Cause the System to Restart The VSX system restarts in the following situations: • Changing Monitor 1 configuration from non-VGA to VGA, or from VGA to non-VGA. If the VSX system is connected to a single VGA monitor, you must hold down the asterisk button on the remote control while the system restarts.
Page 190: Port Usage
Dynamic UDP - RTP (video data). Can be set to “Fixed Ports” on Polycom systems. 1024-65535 Dynamic UDP - RTP (audio data). Can be set to “Fixed Ports” on Polycom systems. 1024-65535 Dynamic UDP - RTCP (control information). Can be set to “Fixed Ports” on Polycom systems. Appendix - 4...
Page 191 Appendix The following table shows Global Management System port usage. Port Function (FTP) Software upgrades and provisioning for VSX systems and ViewStations (FTP) FTP Telnet trace log (HTTP) Pulling VSX system, ViewStation, and VS4000 information (HTTP) Software upgrades iPower™ & Provisioning iPower 3601 (Proprietary) (Data Traffic) - GAB data...
Page 192: Q.850 Cause Codes
Administrator’s Guide for the VSX Series Q.850 Cause Codes The following table describes codes that the ISDN switch sends to the VSX system to indicate call status. Although the codes are standardized, each ISDN service provider defines them differently. Because of this, the definitions in the table may not exactly match the messages that you see.
Page 193 Appendix Code Cause Definition Destination out of A signaling message cannot be delivered because order the interface is not functioning correctly, and the destination cannot be reached. This condition might be temporary; for example, remote equipment might be turned off. Invalid number Destination address was incomplete or presented format...
Page 194 Administrator’s Guide for the VSX Series Code Cause Definition Bearer capability not The caller has requested a bearer capability that authorized the network can provide, but the user is not authorized to use. This may be a subscription problem. Bearer capability not The network normally provides the requested presently available bearer capability, but cannot provide it now.
Page 195 Appendix Code Cause Definition Call having The network received a call resume request requested call containing a call identity information element for a identity has been call that was cleared while suspended, either by cleared timeout or by the remote user. Incompatible Indicates that an attempt was made to connect to destination...
Page 196 Administrator’s Guide for the VSX Series Code Cause Definition Interworking, An event occurred within a network that does not unspecified provide causes for the action that it takes. The precise problem is unknown. ISDN layer 1 and/or User needs to check cabling, ISDN adapter status 2 link not and network connections.
Page 197: Pathnavigator Error Codes
Appendix PathNavigator Error Codes The following table lists PathNavigator error codes. Code Cause Description No Network The network does not have enough resources to Resources complete your call. Try calling at a lower rate, or try the call again later. No Network The network does not have enough resources to Resources...
Page 198 Administrator’s Guide for the VSX Series Code Cause Description System Not Your system must be registered with the Registered with gatekeeper before you can place a call. Contact Gatekeeper your Network Administrator for assistance. Unknown Issues Your call could not be completed due to an unknown problem.
Page 199 Appendix Code Cause Description Invalid Address The address you entered is not valid. Check the calling information and try again. Invalid Address The address you entered is not valid. Check the calling information and try again. Gatekeeper Your call could not be completed due to Problems gatekeeper problems.
Page 200 Administrator’s Guide for the VSX Series Appendix - 14...
Page 201: Regulatory Notices
Regulatory Notices Important Safeguards Read and understand the following instructions before using the system: • Close supervision is necessary when the system is used by or near children. Do not leave unattended while in use. • Only use electrical extension cords with a current rating at least equal to that of the system. •...
Page 202 Sublicense Agreement without Polycom’s prior consent. Title to all Subject Programs shall at all times remain and vest solely with Polycom, Inc. and its licensors. Buyer acknowledges Polycom’s claim that the Subject Programs are its trade secret and confidential property, and shall treat them as such.
Page 203 Authorized Reseller for information about support and service agreements applicable to your product. For information on Polycom service, go to the Polycom web site www.polycom.com, products and services menu, or call 1-800-765-9266, outside the US call 1-408-526-9000, or your local Polycom Office, as listed on the Polycom Web site.
Page 204 For repair or warranty information, please contact Polycom Inc. at 1-888-248-4143 or 4750 Willow Road, Pleasanton, CA 94588-2708, USA. Contact information may also be found at http://www.polycom.com. If the system is causing harm to the network, the telephone company may request that you disconnect it until the problem is corrected.
Page 205 89/336/EEC, 73/23/EEC 1999/5/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough UK SL1 4DX. Declaration of Conformity: Hereby, Polycom Ltd. declares that this VSX system is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. Regulatory Notices - 5...
Page 206 Polycom Ltd. vakuuttaa täten, että VSX system on direktiivin 1999/5/EC keskeisten vaatimusten ja sen muiden tätä koskevien säännösten mukainen. Déclaration de conformité: Par la présente, Polycom Ltd. déclare que ce VSX system est conforme aux conditions essentielles et à toute autre modalité pertinente de la Directive 1999/5/CE. Dichiarazione di conformità: Con la presente Polycom Ltd.
Page 207 Regulatory Notices Regulatory Notices Underwriters Laboratories Statement The system is intended to be powered only by the supplied power supply unit. Special Safety Instructions Follow existing safety instructions and observe all safeguards as directed. Installation Instructions Installation must be performed in accordance with all relevant national wiring rules. Plug Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible.
Page 208 Administrator’s Guide for the VSX Series Regulatory Notices - 8...
Page 209: Index
Index adjusting audio line in volume 4-18 access bass volume 4-20 allowing 4-29, 4-31, 4-32, 4-42 camera brightness 4-2 levels 4-27, 4-41 DTR pulse duration 3-20 limiting 3-3, 4-27, 4-28, 4-30, 4-31, 4-32, 4-39, monitor color balance 4-10 4-41, 4-42 sound effects volume 7-24 remote 3-3, 4-32 treble volume 4-20...
Page 210 ImageShare II 4-19 VSX 8000 2-7 data rate (call statistics) 6-2 Backlight Compensation (setting) 4-2 diagnostics 7-6 balanced audio, configuring 4-18 guidelines for using Polycom microphones Balanced Out (600 ohms) (setting) 4-19 2-18 guidelines for using SoundStation VTX 1000 bandwidth 2-18...
Page 211 7-15, 7-16 S-video (illustration) 1-5 cascaded 4-37 S-video to BNC (illustration) 1-8 cascaded, placing 4-38 used with VSX 3000 1-2 do not disturb 4-43 used with VSX 5000 1-3 elapsed time, displaying 4-40 used with VSX 6000 1-4...
Page 212 ImageShare II 2-29 configuring 4-2–4-5 sharing content using Visual Concert VSX 2-27 configuring RS-232 serial port to control 4-4 using VSX 3000 as a computer monitor 2-15 connecting 2-14 conference link cable control, configuring 4-25 illustration 1-3...
Page 213 Dial 1+ for all USA Calls (setting) 3-26 connectivity tests 7-4, 7-5 dialing connectors last number dialed 4-43 VSX 3000 back panel 2-1 multipoint speed information Appendix-2 VSX 5000 back panel 2-2 RS-366 3-19 VSX 6000 back panel 2-2, 2-3...
Page 214 Enable PVEC (setting) 3-11 for showing content 2-16 Enable Remote Access (setting) 4-32 for showing people 2-16 using VSX 3000 as a computer monitor 2-15 Enable RSVP (setting) 3-11 VGA 2-16 Enable SIP (setting) 3-23 displays, See also monitors...
Page 215 4-44, 4-45, 7-1 Global Services, configuring 5-6 internal CSU, output attenuation 3-17 Graphics VGA (screen) 4-12 internal ringer (VSX 3000) 4-16, 4-48 graphics, See content international access code, ISDN 4-39 Group Name (setting) 3-25 International Dialing Prefix (setting) 3-17...
Page 216 Administrator’s Guide for the VSX Series IP address kiosk mode 4-27, 4-41 default gateway 3-5 description 4-30 displaying 4-43 DNS server 3-5 ceiling microphone 2-18 entering manually 3-4 StereoSurround 2-25 gatekeeper 3-7 Global Directory Server 3-25 multicast 4-50 obtaining 3-4 configuring 3-4 SIP proxy server 3-10 connection, when required 2-10...
Page 217 Maximum Transmit Bandwidth (setting) 3-12 troubleshooting 7-10, 7-17 meeting password 4-31 TV 2-16 menu map 4-29 using VSX 3000 as a computer monitor 2-15 messages VGA 2-16 network congestion 7-13, 7-27 VGA, as main monitors 2-16 sending to call participants 7-1...
Page 218 Administrator’s Guide for the VSX Series configuring 3-12, 3-13 Obtain IP Address Automatically (setting) 3-4 Public (WAN) Address (setting) 3-13 on-screen instructions, providing 4-44, 4-45, 7-1 UPnP certified 3-13 options NAT Configuration (setting) 3-13 multipoint calling 4-35 NAT is H.323 Compatible (setting) 3-13 multipoint trial mode 4-35 near end loop test 7-4 People+Content IP 4-10...
Page 219 Index positioning PVEC (Polycom Video Error Concealment) 3-11 camera 2-8 microphones 2-18 microphones, for stereo 2-21, 2-25 Quality of Service (screen) 3-11, 3-12 monitors 2-8 Quality Preference (setting) 4-12 SoundStation VTX 1000 2-18 SoundStation VTX 1000, for stereo 2-23 speakers, for stereo 2-25, 2-26...
Page 220 4-16 serial port, See also RS-232 serial port VSX 3000 4-16, 4-48 serial V.35/RS-449/ RS-530 network interface ringer, internal (VSX 3000) 4-16, 4-48 enabling 3-24 room layouts for stereo 2-21, 2-23, 4-22 serial V.35/RS-449/RS-530 network interface room monitoring 5-2...
Page 221 Index signal polarity speakers CTS 3-20 configuring 4-20 DCD 3-20 desktop, for VSX 3000 2-24 DSR 3-20 positioning for stereo 2-25, 2-26 DTR 3-20 required for StereoSurround 2-25 RT 3-20 subwoofer 4-20 RTS 3-20 systems that include 2-24 ST 3-20...
Page 222 System Name (setting) 4-38, 4-43 alert 4-16, 4-48 System Phone Number (setting) 3-22 DTMF, generating 4-49 system profiles internal ringer (VSX 3000) 4-16, 4-48 managing with VSX Web 5-4 ring 4-16, 4-48 settings that are included 5-4 touch-panel control 2-30...
Page 223 Index Use RTS Signal for Resync Pulse (setting) 3-21 VGA resolution for People+Content IP 4-11 Use the Following IP Address (setting) 3-4 for Visual Concert VSX 2-27 User Alert Tones (setting) 4-16 VGA Resolution (setting) 4-12 User Name, SIP 3-10 video user settings color balance adjustment 4-10...
Page 224 Administrator’s Guide for the VSX Series volume adjusting 7-24 alert tones 7-24 audio line in 4-18 bass 4-20 for recording calls 4-17, 4-19, 4-20 master control 4-20 sound effects 4-16, 7-24 subwoofer 4-20 treble 4-20 troubleshooting 7-24 VCR/DVD playback 4-17, 4-18, 4-19 Vortex mixer configuring 4-23, 4-25 not compatible with echo cancellation 4-18...

This manual is also suitable for:

Vsx 7000 Vsx 7000e Vsx 8000 Vsx 6000 Vsx 5000 Vsx 7000s series

Polycom VSX 3000 Administrator's Manual

1 Introducing the VSX Series

2 Setting up Your System Hardware

3 Configuring Network Use

4 Customizing the VSX System

5 Managing the System Remotely

6 System Usage and Statistics

7 Diagnostics and General Troubleshooting

Appendix

Regulatory Notices

Index

Quick Links

Troubleshooting

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Summary of Contents for Polycom VSX 3000