Polycom VSX 3000 Administrator's Manual
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Polycom VSX 3000 Administrator's Manual

Polycom VSX 3000 Administrator's Manual

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Administrator's Guide
for the VSX Series
Version 9.0.6
March 2010 Edition
3725-20235-013/A
Version 9.0.6

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  • Page 1 product pic here Administrator’s Guide for the VSX Series Version 9.0.6 March 2010 Edition 3725-20235-013/A Version 9.0.6...
  • Page 2 As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.

  • Page 3: About This Guide

    The Administrator’s Guide for the VSX Series is for administrators who need to configure, customize, manage, and troubleshoot VSX™ systems. The guide covers the VSX 3000, VSX 3000A, VSX 5000, VSX 6000, VSX 6000A, VSX 7000, VSX 7000s, VSX 7000e, and VSX 8000 systems.
  • Page 4 Administrator’s Guide for the VSX Series...

  • Page 5: Table Of Contents

    VSX 3000 and VSX 3000A Desktop Systems ........
  • Page 6 Connecting Non-Polycom Microphones to a Set-top System ..... 4-6 Connecting Non-Polycom Microphones or a Mixer ......4-6...
  • Page 7 StereoSurround Settings ........... 4-14 Settings for Connecting to a Polycom Vortex Mixer ......4-15 Settings for Non-Polycom Microphones .
  • Page 8 Administrator’s Guide for the VSX Series 7 System Location, Appearance, and Tones ....7-1 Setting Date, Time, and Location ..........7-1 Designing the Home Screen .
  • Page 9 VSX 3000 and VSX 3000A Connector Panel ........
  • Page 10 Administrator’s Guide for the VSX Series B Video Source Output Examples for Multiple Monitors ..B-1 C Port Usage ........C-1 D PathNavigator Error Codes and Q.850 Cause Codes .

  • Page 11: Introducing The Vsx Series

    The VSX 3000 and VSX 3000A systems deliver high-quality, video communication in an all-in-one appliance that includes the camera, LCD screen, speakers, and microphone. Two models of VSX 3000 and VSX 3000A are available: IP only, and IP with ISDN. Save space in your office by using the VGA cable to connect your computer to the system’s 17”...

  • Page 12: Vsx 6000 And Vsx 6000A Set-Top Systems

    A printed copy of the system setup sheet is provided with each VSX system. PDF versions of the system setup sheets are available at www.polycom.com/videodocumentation. Positioning the System Position the system so that the camera does not face toward a window or other source of bright light.

  • Page 13: Positioning Desktop Systems

    To position the system:  Place the VSX 3000 or VSX 3000A system on your desktop or on a table in a small conference room, leaving enough space so that you can connect the cables easily.

  • Page 14: Positioning Component Systems

    Administrator’s Guide for the VSX Series To position the system: 1. The hardware kit you received with the system includes a pair of self-adhesive feet. If the monitor’s chassis slopes back sharply, install the feet on the bottom of the system to stabilize it. Feet 2.

  • Page 15: Powering On The System

    Blinking amber light (once) System received an IR signal while in a call • Steady red light Microphone is muted (VSX 3000, VSX 3000A) • Steady red mute indicator on the Polycom microphone (VSX 5000, VSX 6000, VSX 6000A, VSX 7000,...

  • Page 16: Powering On The Vsx 3000 Or Vsx 3000A Desktop System

    Administrator’s Guide for the VSX Series Powering On the VSX 3000 or VSX 3000A Desktop System The VSX 3000 and VSX 3000A systems have three power switches. To power on the VSX 3000 or VSX 3000A: 1. Press the power switch near the connectors on the back of the system.

  • Page 17: Networks

    You must connect the system to a LAN to: • Make IP or SIP calls • Use the Global Directory Server • Access the system’s web interface • Use People+Content ™ IP • Update system software using the Polycom Softupdate program 2 - 1...

  • Page 18: Configuring Lan Properties

    Administrator’s Guide for the VSX Series Configuring LAN Properties To configure LAN properties: 1. Go to System > Admin Settings > LAN Properties. 2. Configure these settings on the LAN properties screen: Setting Description Connect to my Specifies whether the system is part of the LAN. Changing this setting causes the system to restart.
  • Page 19 Polycom recommends setting both the switch and the system to negotiate both speed and duplex automatically. Note: Polycom does not support Auto for the VSX system only or the switch only; the settings for both must be the same. Changing this setting causes the system to restart.

  • Page 20: Configuring Ip Settings

    Administrator’s Guide for the VSX Series Configuring IP Settings Specifying H.323 Settings If your network uses a gatekeeper, the system can automatically register its H.323 name and extension. This allows others to call the system by entering the H.323 name or extension instead of the IP address. To specify H.323 settings: 1.
  • Page 21 Networks To configure the system to use a gatekeeper: 1. Go to System > Admin Settings > Network > IP > H.323 Settings. 2. Select and configure these settings on the Gatekeeper screen: Setting Description Use Gatekeeper Specifies whether to use a gatekeeper. Gateways and gatekeepers are required for calls between IP and ISDN.

  • Page 22: Configuring Integration With Avaya Networks

    Points to note about PathNavigator’s Conference on Demand feature: If your organization uses Polycom’s PathNavigator, you can use PathNavigator’s Conference on Demand feature to place multipoint calls. In order to place calls using PathNavigator, you need to: •...
  • Page 23 To install the Avaya option key: 1. Obtain a license number from Avaya, then enter that online on the Polycom web site at www.polycom.com/support/video, along with your VSX system serial number. This returns a key code for the Avaya option.

  • Page 24: Configuring The System To Use A Gateway

    Administrator’s Guide for the VSX Series Configuring the System to Use a Gateway A gateway performs code and protocol conversion between H.323 (IP), SIP, and H.320 (ISDN), so that users on different networks can call one another. If the system is configured to use a gateway, you must also configure it to use a gatekeeper.

  • Page 25: Specifying Sip Settings

    Networks Specifying SIP Settings If your network supports the Session Initiation Protocol (SIP), you can use SIP to connect IP calls. To specify SIP Settings: 1. Go to System > Admin Settings > Network > IP > SIP Settings. 2. Configure these settings on the SIP Settings screen: Setting Description Transport...

  • Page 26: Specifying Quality Of Service

    Administrator’s Guide for the VSX Series Setting Description PCAS Specifies whether to register to the PCAS (Polycom Conferencing Application Server). • Auto — System automatically finds the PCAS. • Specify — Calls use the specified PCAS. Enter the PCAS IP address or name, for example pcas.companyname.xxxx, or 10.11.12.13.
  • Page 27 MTU. • Auto — Allows the system to select the MTU size. Enable PVEC Allows the system to use PVEC (Polycom Video Error Concealment) if packet loss occurs. Enable RSVP Allows the system to use Resource Reservation Setup Protocol (RSVP) to request that routers reserve bandwidth along an IP connection path.

  • Page 28: Configuring The System For Use With A Firewall Or Nat

    Administrator’s Guide for the VSX Series Configuring the System for Use with a Firewall or NAT A firewall protects an organization’s IP network by controlling data traffic from outside the network. Unless the firewall is designed to work with H.323 video conferencing equipment, you must configure the system and the firewall to allow video conferencing traffic to pass in and out of the network.

  • Page 29: H.460 Nat Firewall Traversal

    Address Displayed Lets you choose whether to display this system’s public or in Global Directory private address in the global directory. Visit the Polycom Security Center at www.polycom.com for timely security information. Systems deployed outside a firewall are potentially vulnerable to unauthorized access.
  • Page 30 Administrator’s Guide for the VSX Series The following illustration shows how a service provider might provide H.460 firewall traversal between two enterprise locations. In this example the V IU™ traversal server gateway is on the edge of the service provider network and facilitates IP calls between VSX systems behind different firewalls.

  • Page 31: Connecting To Isdn Or Other Networks

    Quad BRI network interface. The setup sheet for the IP with ISDN system shows how to connect it to a BRI network. If you purchased the VSX 3000 or VSX 3000A system with IP and ISDN, you will need: •...

  • Page 32: Connecting Set-Top And Component Systems To Isdn Or Other Networks

    If you connect fewer than four BRI ports on the system’s network interface module, connect them in ascending order, starting with port 1. The diagram below shows a general view of how to connect the VSX 3000 or VSX 3000A system to the ISDN using the Quad BRI network interface.

  • Page 33: Quad Bri Network Interface Status Lights

    On VSX 5000, VSX 6000A, VSX 7000, VSX 7000s, VSX 7000e, and VSX 8000 systems, the BRI network interface lights are located on the network interface module. On the VSX 3000 system, the lights are located on the back of the system near the BRI connectors.

  • Page 34: Pri Network Interface Status Lights

    Administrator’s Guide for the VSX Series When the BRI network interface... It means... Indicators are off • No power to the system, or • The system is not connected to the network, or • The system is not receiving a clock signal from the network, or •...

  • Page 35: Configuring Isdn And Other Network Interface Settings

    Networks When the serial V.35/RS-449/RS-530 network interface... It means... Indicators are off • No power to the system, or • The system is not communicating with the network, or • The system is restarting. Yellow indicator is on The system is receiving a clock signal from the network (able to make a call).
  • Page 36 Administrator’s Guide for the VSX Series Setting Description ISDN Switch Specifies the protocol used by your network’s switch. Protocol ISDN Voice Specifies which voice algorithm (aLaw or uLaw) is used for Algorithm ISDN voice calls. Do not change this setting unless you experience audio issues in all ISDN voice calls.

  • Page 37: Configuring The Pri Network Interface

    Networks Configuring the PRI Network Interface Points to note about fractional PRI: • Assigned channels must begin with channel 1, and the channel numbers must be consecutive. • A D channel must be provided. • Outbound call bandwidth must not exceed the available bandwidth. To configure the ISDN network interface settings: 1.
  • Page 38 Administrator’s Guide for the VSX Series Setting Description Line Build Out For systems using an internal CSU, indicates the output PRI T1 only attenuation in dB. Your service provider can provide you with these values. For systems using an external CSU, indicates the length (in feet) of the RJ-45 cable that connects the PRI network interface module to the CSU.

  • Page 39: Configuring The Serial V.35/Rs-449/Rs-530 Network Interface

    Networks 5. Select and configure these settings: Setting Description PRI Line Type Displays read-only information about the system and its configuration. Number of Active Channels D Channel Location Network Mode Clock Source Terminal Endpoint ID Line Termination PRI E1 only 6.
  • Page 40 Administrator’s Guide for the VSX Series 3. Select and configure these settings: Setting Description Prefix Lets you specify the dialing prefix required to reach an outside line. Calling Profile Lets you specify what data communications equipment is connected to the network interface. The system automatically displays the default prefixes, suffixes, and calling speeds required by that device.
  • Page 41 Networks 5. Select and configure these settings: Setting Description Crypto Resync Allows a VSX system connected to cryptographic equipment to signal when it loses video synchronization during a call. The cryptographic equipment can then resynchronize with the far site. Use RTS Signal for Allows the system to send the resynchronization pulse on Resync Pulse the RTS signal.

  • Page 42: Connecting To A Phone Line

    The country setting must be configured correctly on the Polycom system to ensure proper operation of the phone line and to comply with local telephony regulations.

  • Page 43: Configuring Call Preferences

    Allows the system to make IP calls. Allows the system to use SIP when connecting IP calls. ISDN H.320 Allows the system to make ISDN calls. VSX 3000 This selection is only available when the system has ISDN VSX 3000A networking capability.
  • Page 44 Administrator’s Guide for the VSX Series Setting Description Voice Over Allows the system to make voice-only calls to phones ISDN connected to an ISDN network, such as an organization’s PBX. V.35/RS-449/ Allows the system to make calls through your third-party RS-530 network equipment.

  • Page 45: Configuring Dialing Order Settings

    Networks 4. Select to go to the Preferred Speeds screens and configure these settings: Setting Description Preferred Speed Determines the speeds that will be used for calls from this for Placing Calls system when: • Call Quality is set to Auto on the home screen and Directory screen, or •...
  • Page 46 Administrator’s Guide for the VSX Series 3. If you want to allow users to place IP-to-ISDN calls through a gateway when calling from the directory, do one of the following: — On the Network Dialing screen, set Preferred Dialing Method to Auto and select ISDN Gateway as the first choice under Dialing Order.

  • Page 47: Monitors And Cameras

    To use the VSX 3000 or VSX 3000A system as the monitor for a computer: 1. Connect the VGA cable from the VGA connector on the back of the VSX 3000 or VSX 3000A system to the VGA connector on your computer.

  • Page 48: Configuring Monitor Settings

    Administrator’s Guide for the VSX Series Configuring Monitor Settings To configure monitors: 1. Go to System > Admin Settings > Monitors > Monitors. 2. Configure these settings on the Monitors screen: Setting Description Monitor 1 Specifies the main monitor’s aspect ratio: VSX 5000 •...
  • Page 49 Monitors and Cameras Setting Description Monitor 2 Specifies the second monitor’s aspect ratio: VSX 5000 • Off — Select if you do not have a second monitor. VSX 6000 • 4:3 — Select if you are using a regular TV monitor as the VSX 6000A second monitor.
  • Page 50 Administrator’s Guide for the VSX Series Setting Description Specifies PIP (Picture-in-Picture) behavior: • Camera — The PIP window is displayed when the call is first connected and when a user moves the camera, uses presets, or switches to a different camera source. •...
  • Page 51 Monitors and Cameras Setting Description Visual Specifies whether to show content on the Visual Concert™ VSX Concert VGA display. VSX 5000 VSX 6000 VSX 6000A VSX 7000 VSX 7000s VGA Out Specifies whether to show content on the display connected to the system’s VGA output.
  • Page 52 Administrator’s Guide for the VSX Series Setting Description Zoom Video Specifies whether the video image is displayed full screen on a to Fit Screen wide-screen monitor. VSX 5000 If this setting is enabled, video is shown full screen with a portion VSX 6000 of the top and bottom clipped off.

  • Page 53: Using Dual Monitor Emulation

    Monitors and Cameras Using Dual Monitor Emulation Dual Monitor Emulation is designed for rooms or offices with one monitor only. Users see both near and far sites on one monitor in two different views. During presentations, users see content and the near and far sites. What you see during a call can depend on factors such as the VSX system monitor configuration, the number of sites in the call, and whether content is being shared.

  • Page 54: Configuring Multipoint Viewing Modes

    2. Configure these settings: Setting Description Auto Answer Specifies whether to accept incoming multipoint calls Multipoint Video automatically. VSX 3000 VSX 3000A VSX 7000 VSX 7000s VSX 7000e VSX 8000 Multipoint Mode Auto — The view switches between Full Screen...

  • Page 55: Adjusting The Monitor's Color Balance, Sharpness, And Brightness

    Monitors and Cameras What you see during a multipoint call can depend on factors such as the VSX system monitor configuration, the number of sites in the call, whether content is shared, and whether dual monitor emulation is used. • The VSX 8000 supports up to six sites in a multipoint call.

  • Page 56: Preventing Monitor Burn-In

    Administrator’s Guide for the VSX Series To adjust the monitor for natural color: 1. Go to System > Diagnostics > Video. 2. Select the color bars icon to display the color bar test screen. 3. Adjust the color using the monitor’s controls for color, contrast, and brightness.

  • Page 57: Connecting Cameras

    Connecting Document Cameras to Desktop Systems You can connect a document camera to show detailed close-up views of printed documents or other small items. The VSX 3000 and VSX 3000A systems provide one composite video input. Refer to the system setup sheet for information about connecting a document camera.

  • Page 58: Configuring Camera Settings And Video Quality Options

    Specifies how much light is let into the camera’s iris. A low Brightness number allows in less light; a high number allows in more light. VSX 3000 VSX 3000A VSX 5000 Primary Camera Specifies which camera is the main camera.
  • Page 59 Pro-Motion provides 50/60 fields per second interlaced video for TV-like quality at higher bandwidths. — VSX 3000 and VSX 3000A systems send Pro-Motion video for the DVD/VCR input only. — VSX 5000, VSX 6000, and VSX 6000A systems can receive Pro-Motion video but cannot transmit it.

  • Page 60: Configuring Automatic Camera Tracking

    Configuring Automatic Camera Tracking You can configure a VSX 7000e or VSX 8000 with a Polycom PowerCam Plus to track to the speaker’s voice or to camera presets. During a call, users can press...

  • Page 61: Configuring Camera Presets

    Monitors and Cameras Points to note about using automatic camera tracking: • You must have a VSX 7000e or VSX 8000 with a Polycom PowerCam Plus camera. • If you are using Polycom microphones, make sure they are properly connected and unmuted, and that the Enable Polycom Microphones and Echo Canceller settings are selected.
  • Page 62 Administrator’s Guide for the VSX Series 3. Press Preset on the remote control. 4. Press and hold a number to store the preset position. To store a double-digit preset (10-99), hold the second number down. Any existing preset stored at the number you enter is replaced. If Automatic Camera Tracking to Presets will be used during calls, set preset 0 to a wide shot of the room.

  • Page 63: Microphones And Speakers

    SoundStation VTX 1000 conference phone to the system. Refer to your system’s setup sheet for connection details. You can use a Polycom microphone or a SoundStation VTX 1000 with the system, but the two may not be used together. You may place the microphones on the table, or you may mount them to the ceiling.
  • Page 64 Administrator’s Guide for the VSX Series The following diagram shows microphone connection options for VSX set-top systems. Any set-top or component system VSX 7000 or a component system VSX 7000 or a component system 30 ft (9 m) 30 ft (9 m) 50 ft (15 m) 2457-20910-003 2457-20910-003...

  • Page 65: Placing Polycom Microphones To Send Stereo From Your Site

    Microphones and Speakers Placing Polycom Microphones to Send Stereo from Your Site If you use a single microphone to send stereo, one microphone element picks up audio from the left side of the room, one picks up the right side of the room, and the third is not used.

  • Page 66: Connecting A Soundstation Vtx 1000 To A Set-Top Or Component System

    Connecting a SoundStation VTX 1000 to a Set-top or Component System You can connect a SoundStation VTX 1000 conference phone in place of a Polycom microphone. In large rooms, you may also need to use the extension microphones provided with the SoundStation VTX 1000. Refer to your system’s setup sheet and the setup sheet provided with the...

  • Page 67: Placing A Soundstation Vtx 1000 Phone To Send Stereo From Your Site

    Microphones and Speakers Placing a SoundStation VTX 1000 Phone to Send Stereo from Your Site The VSX set-top and component systems allow you to send stereo using a SoundStation VTX 1000 conference phone, with or without extension microphones. When StereoSurround is enabled, one microphone element picks up audio from the left side of the room, one picks up the right side of the room, and the third is disabled, as shown in the following diagram.

  • Page 68: Connecting Non-Polycom Microphones To A Set-Top System

    Connecting Speakers Connecting Speakers or Headphones to Desktop Systems You can connect desktop speakers to provide better audio for the VSX 3000 or VSX 3000A system if you place it in a large room, or you can connect headphones to listen to calls privately. The system’s speaker connector is on the system’s right side panel, and the headphone connector is on the front of...

  • Page 69: Connecting Speakers To Component Systems

    Placing Speakers to Play Stereo from Far Sites The Polycom StereoSurround kit is designed for use with VSX systems. It includes two speakers and a subwoofer. If you do not choose to connect external speakers, you can use your monitor’s speakers to receive stereo.

  • Page 70: Setting The Speaker Volume

    Administrator’s Guide for the VSX Series For best results, place the speakers about 60° apart as seen from the center of the conference table. Right speaker Left speaker Connect to right Connect to left audio output audio output (red) (white) 60˚...

  • Page 71: Configuring Audio Settings

    1. Go to System > Admin Settings >Audio. The Audio Settings screen, where you choose Audio Settings or Stereo Settings, is not present on a VSX 3000 or VSX 3000A. It is available on a set-top or component system after you have enabled the Polycom StereoSurround option.
  • Page 72 When you use an audio mixer with Echo Canceller enabled, the stereo input is from the mixer only and the Polycom microphones are disabled. If Echo Canceller is disabled, the Polycom microphones are enabled and are added to the audio from the mixer.
  • Page 73 Lets you specify whether to use the system’s built-in echo canceller. Do not enable this option if you have connected a Polycom Vortex mixer. This option is not available on some systems when the line input type is set to VCR.
  • Page 74 Administrator’s Guide for the VSX Series Setting Description VCR/DVD In Level Sets the playback volume of the VCR/DVD player relative VSX 7000s to other audio from the system. VCR/DVD Out Level Sets the volume at which the call is recorded. VSX 7000s VCR/DVD Audio Allows you to record a call using one VCR or DVD, while...
  • Page 75 Microphones and Speakers Setting Description VCR/DVD Out Level Sets the volume at which the call is recorded. VCR/DVD Audio Allows you to record a call using one VCR or DVD, while Out Always On playing recorded content into the call from a second VCR or DVD.

  • Page 76: Stereosurround Settings

    4-5. 2. Go to System > Admin Settings > Audio > Stereo Settings. Gently blow on the left leg and right leg of each Polycom microphone while watching the Left and Right meters to identify the left and right inputs.

  • Page 77: Settings For Connecting To A Polycom Vortex Mixer

    Call on the remote control. The Polycom Austin Stereo site demonstrates the stereo feature with an entertaining and informative presentation. Settings for Connecting to a Polycom Vortex Mixer To configure VSX systems to use a Polycom Vortex mixer: 1.

  • Page 78: Settings For Non-Polycom Microphones

    Administrator’s Guide for the VSX Series Settings for Non-Polycom Microphones To configure the VSX system to use microphones connected directly to the RCA audio inputs: 1. Go to System > Admin Settings > Audio > Audio Settings > Next. Configure Balanced In: Set Line Input to Audio Mixer.

  • Page 79: Content And Closed Captions

    You can present content during calls on a TV monitor or VGA display when you use: • A VCR or DVD player connected directly to a Polycom VSX system • A Visual Concert VSX data collaboration unit, with any VSX set-top system •...

  • Page 80: Configuring Vcr/Dvd Player Settings

    Admin Settings > Audio > Audio Settings > Next > Next. Ensure that Midrange Speaker is On. 2. VSX 3000, VSX 5000, VSX 6000A, VSX 6000A, VSX 7000, VSX 8000: Go to System > Admin Settings > Audio > Audio Settings > Next.

  • Page 81: Connecting A Visual Concert Vsx To Set-Top Systems

    You can use Visual Concert VSX with a Polycom microphone or a SoundStation® VTX conference phone, but not with both. • You can use Visual Concert VSX with two Polycom microphones if you have a VSX 7000 or VSX 7000s system. •...
  • Page 82 Administrator’s Guide for the VSX Series The following diagram shows supported cable configurations for connecting a Visual Concert VSX with one microphone or two microphones. VSX 5000 VSX 6000 VSX 6000A The Visual Concert VSX and microphones may be connected in any order. VSX 7000 VSX 7000s 30 ft (9 m)

  • Page 83: Connecting An Imageshare Ii To Component Systems

    Content and Closed Captions The following diagram shows supported cable configurations for connecting a Visual Concert VSX with a SoundStation VTX 1000 conference phone. VSX 5000 VSX 6000 VSX 6000A VSX 7000 VSX 7000s The Visual Concert VSX and the SoundStation VTX 1000 10 ft (9 m) 50 ft (15 m) 2457-21624-001...

  • Page 84: Configuring Content Display With A Visual Concert Vsx Or Imageshare Ii

    Administrator’s Guide for the VSX Series Configuring Content Display with a Visual Concert VSX or ImageShare II To configure the content display: 1. Go to System > Admin Settings > Monitors > Graphics VGA. 2. Configure these settings: Setting Description VGA Output with Indicates that the screen appears black when there is no No Graphics...

  • Page 85: Configuring Content Display With People+Content Ip

    When you purchase this option, you receive a software activation key. This key allows you to enable People+Content IP on a VSX system. • Download the People+Content IP software application from the Polycom web site to the computer(s) that the presenter will use to show content. 5 - 7...
  • Page 86 Polycom distributor. To enable People+Content IP on a VSX system: 1. On a computer, open a web browser and go to the Polycom web site at www.polycom.com/support/video. 2. Enter your user login information to enter the web site, or click New User to create a new account, if needed.

  • Page 87: Configuring Closed Captioning

    15 seconds. The text then disappears automatically. Closed captions are supported between Polycom HDX systems with software version 1.0 or later and VSX systems with software version 7.0 or later.

  • Page 88: Via The System's Serial Rs-232 Port

    Administrator’s Guide for the VSX Series To supply closed captions via a dial-up connection: 1. Ensure that the computer and the VSX system are configured to use the same baud rate and parity settings. 2. Go to System > Admin Settings > General Settings > Serial Port and set the RS-232 Mode to Closed Caption.

  • Page 89: Via The System's Web Interface

    Content and Closed Captions Via the System’s Web Interface Closed captioners can provide captions from inside the conference room, or from a remote location, by entering the captions directly into the system’s web interface, as shown in the following diagram. The system’s web interface VSX System...

  • Page 90: Via A Telnet Session

    Administrator’s Guide for the VSX Series Via a Telnet Session Closed captioners can provide captions from inside the conference room, or from a remote location, by entering captions via a Telnet session, as shown in the following diagram. Telnet session VSX System port To supply closed captions for a conference via a Telnet session:...

  • Page 91: Calling And Answering

    Allow Mixed IP Specifies whether users can make multipoint calls that and ISDN Calls include both IP and H.320 sites. VSX 3000 Clearing this option provides extra security for systems VSX 3000A requiring LAN connectivity while placing encrypted calls over VSX 7000 ISDN lines.
  • Page 92 Note: If this setting is disabled, the Call Detail Report (CDR) will stop recording new entries for any calls placed or received. As a result, applications that retrieve the CDR, such as the CDR synchronization feature of the Polycom Global Management System will no longer reflect new call activity.

  • Page 93: Setting The Call Answering Mode

    — Do Not Disturb – Refuses incoming calls automatically. The caller receives a message that the site is unavailable. If you have a VSX 3000 or VSX 3000A system that you are using as your computer monitor, Polycom recommends that you set up the system so that you have to answer calls manually.

  • Page 94: Entering A Multipoint Option Key

    Configuring with PathNavigator’s Conference on Demand Feature If your organization uses Polycom’s PathNavigator, you can use PathNavigator’s Conference on Demand feature to place multipoint calls with up to 10 sites, including the site that places the call.

  • Page 95: Including More Than Three Other Sites In A Cascaded Call

    • You cannot place cascaded multipoint calls through PathNavigator. • Polycom StereoSurround, Pro-Motion, AES encryption, continuous presence, chair control, People+Content, and H.239 are not supported in cascaded calls. • H.264 is only supported when all of the MCUs are VSX 8000 systems and each VSX 8000 calls no more than three other systems.

  • Page 96: Configuring Directory Settings

    Administrator’s Guide for the VSX Series Configuring Directory Settings To configure system settings: 1. Go to System > Admin Settings > General Settings > System Settings > Directory. 2. Configure these settings on the Directory screen: Setting Description System Name Enter or change the system name in this field.

  • Page 97: Managing Directories With The System's Web Interface

    Calling and Answering To create a localized system name using the system’s web interface: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to VSX Web. 3.

  • Page 98: Configuring The Global Directory

    Specifies the IP address or DNS address of the Global (GDS) Directory Server. If you specify a Polycom CMA system here, the system cannot register to other servers. If you specify another Global Directory server, you can enter up to five addresses.

  • Page 99: Setting The Dialing Rules

    In the directory, entries from Global Directory Servers are listed in the Polycom GDS group. The 128 MB systems include Polycom VSX 3000A, Polycom VSX 5000, Polycom VSX 6000A, Polycom VSX 7000s, Polycom VSX 7000e, and Polycom VSX 8000.

  • Page 100: Configuring Streaming Calls

    Administrator’s Guide for the VSX Series Configuring Streaming Calls You can configure the VSX system to allow users to stream audio and video from one to many viewers. Viewers watch the conference (people video only) from their computers, as the meeting is taking place. You can start streaming before or during a call.
  • Page 101 Calling and Answering Setting Description Audio Port Specifies the fixed port used for audio. This can be changed if you need to go through a firewall. Video Port Specifies the fixed port used for video. This can be changed if you need to go through a firewall. IP Multicast Specifies the multicast address used for the stream.
  • Page 102 Administrator’s Guide for the VSX Series 6 - 12...

  • Page 103: System Location, Appearance, And Tones

    System Location, Appearance, and Tones Setting Date, Time, and Location You can update the system with regional settings, including the location-specific language and calling parameters. To set the date, time, and location: 1. Go to System > Admin Settings > General Settings > Location. 2.
  • Page 104 Administrator’s Guide for the VSX Series 3. Select and configure these settings: Setting Description Date Format and Specifies your format preference for the date and time display Time Format and lets you enter your local date and time. Display Time in Specifies the time display in a call: Call •...

  • Page 105: Designing The Home Screen

    System Location, Appearance, and Tones Customizing the Home Screen Designing the Home Screen Customize according to users’ needs, skill levels, and environments. Include a short list Infrequent Users (Kiosk Mode) of specific items for Provide a simple workspace so no training users to select is needed: •...
  • Page 106 System. Multipoint Allows users to access the multipoint dialing screen via a Multipoint button on the home screen. VSX 3000 VSX 3000A VSX 7000 VSX 7000s VSX 7000e VSX 8000...
  • Page 107 When selected, all calls can be viewed through the system’s web interface and downloaded as a .csv file. Note: If this setting is disabled, applications such as the Polycom Global Management System will not be able to retrieve Call Detail Report (CDR) records. Recent Calls Specifies whether to display the Recent Calls button on the home screen.

  • Page 108: Displaying Contacts On The Home Screen

    Administrator’s Guide for the VSX Series Displaying Contacts on the Home Screen Sites configured for speed dial are displayed on the home screen. You can also display them on the contact list home screen. To configure speed dial sites: 1. Make sure that the site information is entered in the directory. 2.

  • Page 109: Changing System Appearance

    System Location, Appearance, and Tones 3. Enter the user name and remote access password, if a password has been established. 4. Click Admin Settings > General Settings > Home Screen Settings and enter. — Dialing Display— Set to Display marquee. —...

  • Page 110: Applying The Video Overlay

    Administrator’s Guide for the VSX Series Applying The Video Overlay You can apply a video overlay that borders the screen at the near site and that provides information for the user. To customize the video overlay, you can choose the color of the border and can enter text to display. For example, you could apply a yellow video overlay with the text, “Maximum Security,”...

  • Page 111: Setting Ring Tones And Alert Tones

    1. Go to System > Admin Settings > Audio > Audio Settings. 2. Select a tone, as desired. To set the VSX 3000 or VSX 3000A system internal ringer: 1. Go to System > Admin Settings > Audio > Audio Settings.

  • Page 112: Screen Savers

    Administrator’s Guide for the VSX Series Screen Savers Adding Screen Saver Text You can customize the VSX system to display text when the system is in sleep mode. For instance, you can display on-screen instructions to assist users with what steps they should take next. Output upon Screen Saver Activation on the Monitors screen must be set to Black if you want to display screen saver text.

  • Page 113: Adding A Screen Saver Logo

    6. Click Update. Adding a Screen Saver Logo You can customize the VSX system to display your own logo instead of the Polycom logo. To upload a screen saver logo: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the system’s web interface.
  • Page 114 Administrator’s Guide for the VSX Series 7 - 12...

  • Page 115: Security

    Security Screens that Require the Room Password for Access The following illustration shows which screens require the room password. Admin Settings Diagnostics** System Information Utilities User Settings General Access General Settings Network Monitors Cameras Audio LAN Properties Global Services Monitors Directory Servers System Settings Dialing Rules...

  • Page 116: Configuring Security Options

    Administrator’s Guide for the VSX Series Configuring Security Options To set passwords and security options: 1. Go to System > Admin Settings > General Settings > Security. 2. Configure these settings on the Security screen: Setting Description Security Mode Specifies whether the system uses Security Mode, which prevents unsecured access to the system.
  • Page 117 Security 3. Select and configure these settings: Setting Description Enable Remote Specifies whether to allow remote access to the system by: Access • • • Telnet • SNMP You may select any of these, or any combination of them. Note: The system restarts if you change the remote access settings.

  • Page 118: Setting The Room And Remote Access Passwords

    If Security Mode is enabled, the room password is required to access the Reset System screen. If you forget the room password while the system is in Security Mode, contact your Polycom distributor or Polycom Technical Support. 3. Enter the system’s serial number and select Delete System Settings.

  • Page 119: Managing User Access To Settings And Features

    Security Managing User Access to Settings and Features You can manage user access to settings and features by using passwords and by configuring the system to show only those options you want your users to see. To maintain this security level: You can allow users to: High Call only the numbers you specify on the home screen.

  • Page 120: Configuring Security Mode

    Global Management System and ReadiManager® SE200 are not compatible with VSX systems in Security Mode. • Software images for version 8.5 and later are digitally signed by Polycom. To install an earlier version of system software, you must disable Security Mode. •...
  • Page 121 SHA-1 algorithm rather than using clear text. When a Polycom VSX system with Security Mode enabled was upgraded from a previous software version to Polycom VSX software version 9.0, the room password no longer worked. As a result, the Admin Settings became inaccessible even when the previously used room password was correctly entered on the system.

  • Page 122: Enabling Aes Encryption

    Far-end systems that are connected without encryption display Some connections might be encrypted while others are not. To avoid security risks, Polycom recommends that all participants communicate the state of their encryption icon verbally at the beginning of a call.

  • Page 123: Managing The System Remotely

    Managing the System Remotely You can configure, manage, and monitor the system from a computer using the system’s web interface. You can also use the Polycom Global Management System, SNMP, or the API commands. • The system’s web interface requires only a web browser.

  • Page 124: Monitoring A Room Or Call With The System's Web Interface

    Administrator’s Guide for the VSX Series To access the system using the system’s web interface: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the system’s web interface. If Security Mode is enabled on the system, you must use secure HTTPS access, for example, https://10.11.12.13.

  • Page 125: Managing System Profiles With The System's Web Interface

    System behaviors Passwords are not included when you store a profile. Polycom recommends using profiles only as a way to back up system settings. Attempting to edit a stored profile or upload it to more than one system on the network can result in instability or unexpected problems.

  • Page 126: Sending A Message

    The message is displayed for 15 seconds on the screen of the system that you are managing. Configuring Global Services If your organization uses the Polycom Global Management System, you can configure, manage, and monitor the VSX system using the Global Management System server. The Global Management System is a web-based client/server software tool that allows administrators to manage a network of video conferencing systems.

  • Page 127: Requiring An Account Number For Calls

    Managing the System Remotely Requiring an Account Number for Calls If your system is set up for use with the Global Management System, the system can prompt the user to enter an account number before placing a call. The account number is added to the Global Management System’s Call Detail Record (CDR) and the system’s local CDR file (localcdr.csv), and this information can be used for call tracking and billing purposes.

  • Page 128: Requesting Technical Support From The Global Management System Administrator

    Administrator’s Guide for the VSX Series To configure Global Management contact information from the system’s web interface: 1. On a computer, open a web browser. 2. In the browser address line, enter the IP address of the system, for example, http://10.11.12.13, to go to the system’s web interface. 3.

  • Page 129: Downloading Mibs

    In order to allow your SNMP management console application to resolve SNMP traps and display human-readable text descriptions for those traps, you need to install Polycom MIBs (Management Information Base) on the computer you intend to use as your network management station.

  • Page 130: Keeping Your Software Current

    If you install version 8.5 or later on a VSX system that has Security Mode enabled, the system verifies that the software being installed is authentic Polycom software. To install a version earlier than 8.5, you must disable Security Mode on the VSX system.

  • Page 131: Control Devices

    However, try disabling this feature if you experience difficulty with the Polycom remote. For more information about VSX system IR codes, refer to the Integrator Reference Manual for the VSX Series.

  • Page 132: Connecting Control And Accessibility Equipment

    Provide control signals for an additional camera • Provide control signals for a Polycom Vortex mixer You will need to configure the RS-232 equipment according to the manufacturer’s instructions, and you will need to configure the RS-232 serial port on the system exactly the same way.

  • Page 133: Configuring Rs-232 Serial Port Settings

    Closed Caption—Receives closed captions from a captioning service using a modem, or directly from a captioner’s computer via Telnet. • Vortex Mixer—Provides control signals to a Polycom Vortex mixer. • Pass Thru—Passes data to an RS-232 device connected to the serial port of the far-site system.
  • Page 134 Administrator’s Guide for the VSX Series 10 - 4...

  • Page 135: Statistics And Diagnostics

    Statistics and Diagnostics The VSX system provides various screens that allow you to review information about calls made by the system and to review network usage and performance. Diagnostic Screens The following Diagnostics screens are available on the system and in the web interface.

  • Page 136: System Status

    Administrator’s Guide for the VSX Series To access the Diagnostics screens on the system:  Go to System > Diagnostics. To access the Diagnostics screens from the system’s web interface: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the system’s web interface.

  • Page 137: Call Statistics

    Statistics and Diagnostics Call Statistics Diagnostic Screen Description Call Status Displays call type, data speed, and number dialed for (system only) the current call. You can highlight the spheres on this screen to see the number dialed, the relevant status code, and details of any errors.

  • Page 138: Network

    Administrator’s Guide for the VSX Series Network Diagnostic Screen Description Near End Loop Tests the system’s audio and video circuitry, camera and monitor. The monitor displays the video and plays the audio that would be sent to the far site in a call. This test is not available when you are in a call.

  • Page 139: Audio

    Statistics and Diagnostics Audio Diagnostic Screen Description Speaker Test Tests the audio cable connections. A 473 Hz audio tone indicates that the local audio connections are correct. If you run the test from the system during a call, the far site will also hear the tone. If you run the test from the system’s web interface during a call, the people at the site you are testing will hear the tone, but you will not.

  • Page 140: Recent Calls

    Administrator’s Guide for the VSX Series Recent Calls When the Call Detail Report setting is enabled, Recent Calls shows a list of up to 99 calls made by the system. It includes the following information: • Site name or number •...

  • Page 141: Information In The Cdr

    Statistics and Diagnostics To view and download the CDR via the system’s web interface: 1. On a PC, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the system’s web interface. 3.
  • Page 142 Administrator’s Guide for the VSX Series Data Description Transport Type The type of call — Either H.320 (ISDN) or H.323 (IP). Call Rate The bandwidth negotiated with the far site. System The name of the system manufacturer, model, and software Manufacturer version, if they can be determined.
  • Page 143 Statistics and Diagnostics Data Description Average Percent of The combined average of the percentage of both audio and Packet Loss (Tx) video packets transmitted that were lost during the 5 seconds preceding the moment at which a sample was taken. This value does not report a cumulative average for the entire H.323 call.

  • Page 144: Call Detail Report Archives

    Administrator’s Guide for the VSX Series Call Detail Report Archives Calls are added to the CDR until the file size reaches 50 KB, which is equivalent to about 150 calls. The system then automatically archives the CDR and creates a new CDR file. If an archive is already present, the new archive overwrites it. The CDR starts with Row 1, but the conference numbers continue from the file most recently archived.

  • Page 145: Troubleshooting

    4. Press Call on the remote control. You can also find a list of worldwide numbers that you can use to test your VSX system at www.polycom.com/videotest. If you have trouble making video calls: • Make sure the number you dialed is correct, then try the call again. For example, you may need to dial 9 for an outside line or include a long distance access code or country code.

  • Page 146: Enabling Basic Mode

    Administrator’s Guide for the VSX Series Enabling Basic Mode Basic Mode is a limited operating mode that uses H.261 for video and G.711 for audio. It provides administrators with a workaround for interoperability issues that cannot be solved using other methods. The Basic Mode setting stays in effect until you change it.

  • Page 147: Power And Start-Up

    Note: VSX 3000 and VSX 3000A systems have three power switches. The power cord is not VSX 3000, VSX 3000A, VSX 5000, VSX 6000, connected. VSX 6000A: Make sure the power pack is connected to a power outlet, and that its power cords are seated securely.
  • Page 148 The socket is corroded. Unplug and reseat the power plug 5 times. The power plug is damaged Call Polycom Technical Support and arrange to or the power supply is bad. return the system for service. The system does not power...

  • Page 149: Controls

    Troubleshooting Controls Symptom Problem Corrective action The system does not No, low, or dead batteries Install three AAA batteries in the remote control. respond to the remote in the remote control. control. The batteries are installed Insert the batteries in the correct +/- position. incorrectly in the remote control.

  • Page 150: Access To Screens And Systems

    Administrator’s Guide for the VSX Series Symptom Problem Corrective action The system does not The RS-232 serial port is Go to Admin Settings > General Settings > Serial respond to the touch-panel not configured as a Port and verify the following: control.
  • Page 151 Troubleshooting Symptom Problem Corrective action Cannot access the system The system does not allow On the system, go to Admin Settings > General remotely. remote access. Settings > Security > and enable access. The system or your Check the LAN cable to the LAN port on the rear of computer is not connected the system.

  • Page 152: Calling

    Administrator’s Guide for the VSX Series Calling Symptom Problem Corrective action Error message occurs The system is not Verify that the LAN cable is connected properly. when placing an IP (H.323) connected to the LAN. call. The system’s LAN cable is Replace the system’s LAN cable.
  • Page 153 Troubleshooting Symptom Problem Corrective action ISDN: Line Status icons do The system is not Check the ISDN line connections. not go away so video calls connected to an ISDN line. cannot be made. The ISDN number is Check the ISDN numbers with your service provider. entered incorrectly.
  • Page 154 Administrator’s Guide for the VSX Series Symptom Problem Corrective action Limited call rate in a The call rate is limited to Call all video systems before calling audio-only IP multipoint video call with at 64 kbps if the audio-only IP systems.
  • Page 155 Troubleshooting Symptom Problem Corrective action Cannot complete calls to The system displays a Your system is configured to require all calls to be sites that do not use message stating that encrypted, and encryption is not available at the far encryption.

  • Page 156: Displays

    Problem Corrective action Screen is blank; start music The system is starting. This No action required. plays and Polycom logo is normal. appears briefly. Monitor goes blank after The system goes to “sleep” The system is sleeping. The system wakes up on displaying the splash after a period of inactivity.
  • Page 157 The system is performing a Press Select on the remote to end the test. Near End Loop test. The people at the far site VSX 3000, VSX 3000A, Open the privacy shutter. cannot see you. VSX 5000: The privacy shutter is closed.
  • Page 158 Administrator’s Guide for the VSX Series Symptom Problem Corrective action The system does not The modem is not Verify that the modem is connected correctly receive closed captions connected correctly, or is according to the manufacturer’s instructions and the correctly. not configured correctly.
  • Page 159 Troubleshooting Symptom Problem Corrective action Cannot display content on The system was changed Set content for VGA Out and then set content for the main monitor. from using a PAL/NTSC Monitor 1. main monitor and a VGA secondary monitor to using a single PAL/NTSC monitor and no second monitor.
  • Page 160 > > Video Quality. Sharpness. This setting is Change the Camera setting to Motion. for images with no motion. VSX 3000 and VSX 3000A This is normal. systems send Pro-Motion video for VCR/DVD input only. VSX 5000, VSX 6000, and VSX 6000A systems can receive Pro-Motion video but cannot transmit it.

  • Page 161: Cameras

    Troubleshooting Symptom Problem Corrective action PIP goes out of focus when The camera is pointing at Point the camera to an area with limited objects, at there is no motion for an area with no contrasting different distances, which are moving. several minutes.
  • Page 162 Verify that the room is small enough for automatic alcove can interfere with camera tracking to work properly. Polycom voice tracking. recommends that you use this feature only if the room is 20 x 25 x 9 feet (6.1 x 7.6 x 2.7 m) or smaller.

  • Page 163: Audio

    Troubleshooting Audio Symptom Problem Corrective action No audio at your site. The far site is muted. Look for the far site Mute icon. Ask the far site to unmute the microphone. Note: The far site’s microphone may be muted even if you do not see a far site Mute icon.
  • Page 164 Check to be sure the microphone is installed is not connected, or is correctly. connected incorrectly. Check the Polycom Mic or Line Input meter on the Audio Meter screen under Diagnostics > Audio to determine whether your system is sending audio. Your system’s microphone...
  • Page 165 Troubleshooting Symptom Problem Corrective action You hear the incoming call VSX 3000, VSX 3000A: On the Audio Settings screen, clear the Enable ring when you have set The internal ringer is Internal Ringer option. sound effects volume to 0. enabled.
  • Page 166 Audio is not in stereo. Microphones at the sending Be sure the microphones are set up as described in site are not placed Connecting Polycom Microphones to Set-Top or correctly. Component Systems on page 4-1. Microphones must be at least 3 ft. (0.9 m) apart and properly positioned.
  • Page 167 The Audio Meter screen Echo cancellation is in use. This is normal. shows a reading for The system displays the Polycom Mic but no audio line input level in this microphone is connected - case. the system receives local audio from a mixer.

  • Page 168: Error Indications

    Administrator’s Guide for the VSX Series Error Indications Symptom Problem Corrective action The System Information The LAN is not working. Check the LAN connection. screen shows “waiting” in Contact your network administrator. the IP Video Number field. The DHCP server is not Contact your network administrator to correct the available.

  • Page 169: How To Contact Technical Support

    How to Contact Technical Support If you are not able to make test calls successfully and you have verified that the equipment is installed and set up correctly, contact your Polycom distributor or Polycom Technical Support. To contact Polycom Technical Support, go to www.polycom.com/support.
  • Page 170 Administrator’s Guide for the VSX Series 12 - 26...

  • Page 171: A System Back Panel Views

    System Back Panel Views VSX 3000 and VSX 3000A Connector Panel The connectors face downward on the VSX 3000 and VSX 3000A systems. This is a view from underneath the system. Audio input to system Composite video input to system...

  • Page 172: Vsx 5000 Back Panel

    Administrator’s Guide for the VSX Series VSX 5000 Back Panel Conference link For Polycom microphone, SoundStation VTX 1000, or VCR/DVD input to system Visual Concert VSX For VCR/DVD to play content into calls RS-232 serial port For RS-232 device S-Video output from system...

  • Page 173: Vsx 6000 Back Panel

    For power supply Audio output from system For VCR/DVD to record call audio, or for external speaker system Conference link For Polycom microphone, Composite video output SoundStation VTX 1000, or LAN port from system Visual Concert VSX For IP or SIP calls,...

  • Page 174: Vsx 6000A Back Panel

    Administrator’s Guide for the VSX Series VSX 6000A Back Panel Conference link VCR/DVD input to system For Polycom microphone, For VCR/DVD to play SoundStation VTX 1000, or content into calls Visual Concert VSX RS-232 serial port For RS-232 device S-Video output from system...

  • Page 175: Vsx 7000 Back Panel

    S-Video output from system For main monitor Conference link Audio output from system For Polycom microphone, For VCR/DVD to record call SoundStation VTX 1000, or audio, or for external speaker Visual Concert VSX system LAN port...

  • Page 176: Vsx 7000S Back Panel

    VSX 7000s Back Panel S-Video input to system VCR/DVD input to system Conference link For additional camera For VCR/DVD to play content For Polycom microphone, into calls SoundStation VTX 1000, or Visual Concert VSX Audio output from system For external speaker system...

  • Page 177: Vsx 7000E Back Panel

    PC CARD VCR/DVD IOIOIO VGA 2 VCR/DVD output from system For VCR/DVD to record Conference link For Polycom microphone or RS-232 serial ports SoundStation For touch panel, VTX 1000 camera control, or other RS-232 device LAN port For IP or SIP calls,...

  • Page 178: Vsx 8000 Back Panel

    For external audio equipment VCR/DVD output from system For VCR/DVD to Conference link record For Polycom microphone SoundStation VTX 1000 RS-232 serial ports For touch panel, camera control, or LAN port other RS-232 device For IP or SIP calls,...
  • Page 179 Video Source Output Examples for Multiple Monitors The following tables show how the monitor settings on your VSX system can affect what you see on your displays. You can configure the video sources for your displays in many ways; these tables show only a few typical configurations that are available on certain systems for point-to-point calls.
  • Page 180 Administrator’s Guide for the VSX Series Select this: To see this: Monitor 1 and PIP Monitor 2 Not in a call Home screen with near Near video Near Far Content video    Monitor 1    Monitor 2 In a call Far video Near video...
  • Page 181 Video Source Output Examples for Multiple Monitors Select this: To see this: Monitor 1 and PIP Monitor 2 Not in a call Home screen with near Black screen Near Far Content video    Monitor 1    Monitor 2 In a call Far video and near video...
  • Page 182 Administrator’s Guide for the VSX Series Select this: To see this: Monitor 1 and PIP Monitor 2 Not in a call Home screen Black screen Near Far Content    Monitor 1    Monitor 2 In a call Near video Far video without content...
  • Page 183 Video Source Output Examples for Multiple Monitors Select this: To see this: Monitor 1 and PIP Monitor 2 Not in a call Home screen Black screen Near Far Content    Monitor 1    Monitor 2 In a call Near video Black screen without content...
  • Page 184 Administrator’s Guide for the VSX Series B - 6...

  • Page 185: Port Usage

    Dynamic UDP - RTP (video data). Can be set to “Fixed Ports” on Polycom systems. 1024-65535 Dynamic UDP - RTP (audio data). Can be set to “Fixed Ports” on Polycom systems. 1024-65535 Dynamic UDP - RTCP (control information). Can be set to “Fixed Ports” on Polycom systems. C - 1...
  • Page 186 The following table shows Global Management System port usage. Port Function (FTP) Software upgrades and provisioning for VSX systems and ViewStations Polycom API (HTTP) Pulling VSX system, ViewStation, and VS4000 information (HTTP) Software upgrades and provisioning for iPower™ UPD Network time protocol (NTP)

  • Page 187: D Pathnavigator Error Codes And Q.850 Cause Codes

    PathNavigator Error Codes and Q.850 Cause Codes PathNavigator Error Codes The following table lists PathNavigator error codes. Code Cause Description No Network The network does not have enough resources to Resources complete your call. Try calling at a lower rate, or try the call again later.
  • Page 188 Administrator’s Guide for the VSX Series Code Cause Description Gatekeeper Your call could not be completed because of an Problems internal error in the gatekeeper or system. Contact the gatekeeper or system vendor for assistance. Gatekeeper Your call could not be completed due to Problems gatekeeper problems.
  • Page 189 PathNavigator Error Codes and Q.850 Cause Codes Code Cause Description Call Rejected The far site system did not accept the call. Check the calling information and try again. Connection Problem Your call cannot be completed because the far-end system is not compatible with the H.323 communication standards used by this system.

  • Page 190: Q.850 Cause Codes

    Administrator’s Guide for the VSX Series Code Cause Description Invalid Address The address you entered is not valid. Check the calling information and try again. Invalid Address The address you entered is not valid. Check the calling information and try again. Invalid Address The address you entered is not valid.
  • Page 191 PathNavigator Error Codes and Q.850 Cause Codes Code Cause Definition No user responding The destination equipment does not respond to the call, so the connection cannot be completed. No answer from The destination equipment did not complete the user (user alerted) connection within the prescribed time after responding to the connection request.
  • Page 192 Administrator’s Guide for the VSX Series Code Cause Definition Access information The requested access information cannot be discarded provided by the network. The diagnostic message may explain the problem. Requested The remote equipment cannot provide the circuit/channel not requested channel. This may be temporary. available Resource An unknown problem prevents the remote...
  • Page 193 PathNavigator Error Codes and Q.850 Cause Codes Code Cause Definition Invalid call reference The remote equipment received a call with a call value reference that is not currently in use on the user-network interface. Identified channel The receiving equipment is requested to use a does not exist channel that is not activated on the interface for calls.
  • Page 194 Administrator’s Guide for the VSX Series Code Cause Definition Information element The equipment received a message that includes nonexistent or not information elements which were not recognized. implemented This is usually due to a D-channel error. If this error occurs systematically, report it to your ISDN service provider.

  • Page 195: E Multipoint Dialing Speed

    Multipoint Dialing Speed In a multipoint call, all parties must be connected at the same speed. The following table shows the maximum allowable dialing speeds for the number of sites, including the main site, in a call. With BRI Lines With PRI Lines H.323 Only Max Speed...
  • Page 196 Administrator’s Guide for the VSX Series E - 2...

  • Page 197: Regulatory Notices

    Polycom VSX 6000, VSX 6000A System: (Potrars) 100-240VAC, 50-60Hz, 1.8A (Ault power supply) 100-240VAC, 50-60Hz, 1.3A Polycom VSX 7000s System: (Subwoofer) 100-240VAC, 50/60Hz, 1.1A Polycom VSX 7000e System: 90-250VAC, 50/60Hz, 4A Polycom VSX 8000 System: 90-250VAC, 50/60Hz, 4A Regulatory Notices - 1...
  • Page 198 Sublicense Agreement without Polycom’s prior consent. Title to all Subject Programs shall at all times remain and vest solely with Polycom, Inc. and its licensors. Buyer acknowledges Polycom’s claim that the Subject Programs are its trade secret and confidential property, and shall treat them as such.
  • Page 199 Authorized Reseller for information about support and service agreements applicable to your product. For information on Polycom service, go to the Polycom web site www.polycom.com, products and services menu, or call 1-800-765-9266, outside the US call 1-408-526-9000, or your local Polycom Office, as listed on the Polycom Web site.
  • Page 200 For repair or warranty information, please contact Polycom Inc. at 1-888-248-4143 or 4750 Willow Road, Pleasanton, CA 94588-2708, USA. Contact information may also be found at http://www.polycom.com. If the system is causing harm to the network, the telephone company may request that you disconnect it until the problem is corrected.
  • Page 201 Regulatory Notices Regulatory Notices FCC compliant telephone cords and modular plugs are provided with this equipment. This equipment is designed to be connected to the telephone network or premises’ wiring using a compatible modular jack, which is Part 68 compliant. See installation instructions for details. WHEN PROGRAMMING EMERGENCY NUMBERS AND/OR MAKING TEST CALLS TO EMERGENCY NUMBERS: 1) Remain on the line and briefly explain to the dispatcher the reason for the call.
  • Page 202 Polycom Ltd. vakuuttaa täten, että VSX system on direktiivin 1999/5/EC keskeisten vaatimusten ja sen muiden tätä koskevien säännösten mukainen. Déclaration de conformité: Par la présente, Polycom Ltd. déclare que ce VSX system est conforme aux conditions essentielles et à toute autre modalité pertinente de la Directive 1999/5/CE. Dichiarazione di conformità: Con la presente Polycom Ltd.
  • Page 203 Regulatory Notices Regulatory Notices Declaração de Conformidade: Através da presente, a Polycom Ltd. declara que este VSX system se encontra em conformidade com os requisitos essenciais e outras disposições relevantes da Directiva 1999/5/CE. Declaración de conformidad: Por la presente declaración, Polycom Ltd. declara que este VSX system cumple los requisitos esenciales y otras cláusulas importantes de la directiva 1999/5/CE.
  • Page 204 Polycom products are RoHS compliant, which means we have eliminated or brought to within acceptable limits: Lead, Mercury, Cadmium, Hexavalent Chromium, Polybrominated Biphenyls, and Polybrominated Diphenylethers. All Polycom products are also marked with the universally recognized "recycle" symbol and we are in compliance with European WEEE regulation.

  • Page 205: Index

    Visual Concert VSX or SIP proxy server 2-9 ImageShare II 4-12 SIP registrar server 2-9 guidelines for using Polycom microphones 4-1 guidelines for using SoundStation VTX 1000 adjusting audio line in volume 4-11 ImageShare II or Visual Concert VSX output...
  • Page 206 Auto BRI Configuration (setting) 2-20 2-16 Auto mode (multipoint display) 3-8 connecting to VSX 3000 and VSX 3000A 2-15 Auto-Answer Multipoint Video (setting) 3-8, 6-2, enabling/disabling lines 2-20 hardware requirements 2-15, 2-17 lights 2-17...
  • Page 207 ImageShare II 5-5 Camera Calibration (screen) 3-13, 3-14 sharing content using Visual Concert VSX 5-3 Camera Direction (setting) 3-12, 3-13 VSX 3000 as computer monitor 3-1 camera presets VSX 3000A as computer monitor 3-1 deleting 3-16 conference link cable...
  • Page 208 ISDN dialing rules 6-9 Console IP Address (setting) 9-8 LAN properties 2-2, 2-3 contact list LiveMusicMode 4-10 home screen display 7-6 microphones Polycom 4-9 Contact List (setting) 7-4 powered 4-11, 4-16 Contact Name (setting) 9-7 modem content to receive closed captions 5-10...
  • Page 209 Display Time in Call (setting) 6-2, 7-2 audio meter 11-5 displays color bar test 3-10, 11-4 VSX 3000 as computer monitor 3-1 IP connectivity tests 11-4 VSX 3000A as computer monitor 3-1 near end loop 11-4 network and call status tools 11-2...
  • Page 210 Enable People+Content (setting) 2-25 Gatekeeper (screen) 2-5 Enable Phantom Power (setting) 4-11, 4-16 gateway Enable Polycom Live Music Mode (setting) 4-10 call speed prefix/suffix 2-8 Enable Polycom Microphones (setting) 4-9, 4-15 configuring to use 2-8 Enable Polycom StereoSurround (setting) 4-10,...
  • Page 211 7-6, 7-10, 9-4 PRI, configuring 2-21, 2-22, 2-23 internal CSU, output attenuation 2-22 restore PRI defaults 2-22 internal ringer (VSX 3000) 4-9, 7-9, A-1 SPIDs 2-20 internal ringer (VSX 3000A) 4-9, 7-9 switch protocol 2-20, 2-22 voice-only calls, enabling 2-28...
  • Page 212 3-2 marquee text 7-6 video format, specifying 3-3 Master Audio Volume (setting) 4-13 VSX 3000 as computer monitor 3-1 maximum call duration 6-1 VSX 3000A as computer monitor 3-1 Maximum Receive Bandwidth (setting) 2-11 Monitors (screen) 3-2, 5-7...
  • Page 213 Index multipoint calls network interfaces answering automatically 3-8, 6-2, 6-3 available for VSX systems 2-15 button on home screen 7-4 BRI 2-15, 2-16 cascaded 6-5 BRI, configuring 2-19, 2-20 configuring 3-8 BRI, lights 2-17 display mode 3-8 connecting 2-15, 2-17 option key 6-4 PRI 2-15, 2-17 trial mode 6-4...
  • Page 214 Proxy Server (setting) 2-9 camera 1-2 Pulse Width (setting) 2-25 microphones 4-1 microphones, for stereo 4-4, 4-7 PVEC (Polycom Video Error Concealment) 2-11 monitors 1-2 SoundStation VTX 1000 4-1 SoundStation VTX 1000, for stereo 4-5 Quality of Service (screen) 2-10, 2-11...
  • Page 215 VSX 3000 4-9, 7-9, A-1 list 6-2, 11-6 VSX 3000A 4-9, 7-9 recent calls ringer, internal (VSX 3000) 4-9, 7-9, A-1 See also Call Detail Report (CDR) ringer, internal (VSX 3000A) 4-9, 7-9 recording calls room layouts for stereo 4-4, 4-5, 4-14...
  • Page 216 Administrator’s Guide for the VSX Series screens signal polarity diagram of system 8-1 CTS 2-24 DCD 2-24 security DSR 2-24 allowing mixed calls 6-1 DTR 2-24 controlling remote access 8-3, 9-2 RT 2-24 home screen settings 7-4 RTS 2-24 room monitoring 9-2 ST 2-24 Security Mode setting 8-6 System screen access 7-4...
  • Page 217 Index speakers system configuring 4-13 configuration, initial 1-6 desktop, for VSX 3000A 4-6 name 2-4, 2-5 positioning for stereo 4-7 name, displaying 7-5 required for StereoSurround 4-7 name, displaying in Simplified Chinese 6-6, 6-7 subwoofer 4-13 positioning 1-4 systems that include 4-6 System (setting) 7-4 systems that require 4-6, 4-7 System Description (setting) 9-8...
  • Page 218 6-11 tones alert 4-9, 7-9 DTMF, generating 10-1 V.35 Ports Used (setting) 2-23 internal ringer (VSX 3000) 4-9, 7-9, A-1 V.35/RS-449/RS-530 (screen) 2-23 internal ringer (VSX 3000A) 4-9, 7-9 ring 4-9, 7-9 V.35/RS-449/RS-530, See also serial V.35/RS- 449/RS-530...
  • Page 219 Index video VSX desktop systems 1-1 brightness adjustment 3-9 VSX set-top systems 1-1 color balance adjustment 3-10 VSX to VTX cable (lengths and part numbers) 5-5 error concealment 2-11 VTX Telephone Number (setting) 2-26 format, monitor 1 3-2 format, monitor 2 3-3 Motion setting 3-13, 3-14 Web Access Port (setting) 8-3 port, web streaming 6-11...

This manual is also suitable for:

Vsx 3000aVsx 7000Vsx 6000aVsx 7000eVsx 8000Vsx 6000 ... Show all

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