Polycom VSX Series Administrator's Manual page 187

Symptom
The people at the far site
cannot hear you.
Not enough volume
during a call.
Sound effects such as
the incoming call ring are
too loud or too soft.
You hear the incoming
call ring when you have
set sound effects volume
to 0.
Audio sounds raspy in
ISDN calls.
© Polycom, Inc.
Problem
The people at your site are
too far from the
microphone.
Your system's microphone
is muted.
VSX 6000, VSX 7000,
VSX 8000: No power to
near site microphone pod.
VSX 6000, VSX 7000,
VSX 8000: Your system's
microphone is not
connected, or is connected
incorrectly.
Your system's microphone
does not work.
The people at the far site
are too far from the
microphone.
The volume is set too low
on the system.
VSX 6000, VSX 7000,
VSX 8000: The volume is
set too low on the monitor.
The sound effects volume
is not set at desired level.
VSX 3000: The internal
ringer is enabled.
ISDN voice algorithm is
incorrect.
Chapter 7 - Diagnostics and General Troubleshooting
Corrective action
Move closer to the microphone.
Check your system for one or more of these mute
indications:
• Near site mute icon on the screen
• VSX 3000: System indicator is red
• VSX room system: Microphone pod's mute light is on
To unmute the system, press the
the remote control.
Check that the conference link cable is properly seated.
Replace the conference link cable if the people at the far
site still cannot hear you.
Check to be sure the microphone is installed correctly.
Contact your Polycom reseller.
Ask the people at the far site to move closer to the
microphone.
Turn up the volume using the remote control.
Turn up the volume on your monitor or external audio
system.
Adjust the sound effects volume on the Audio Settings
screen. If you do not want to hear sound effects, set the
volume to 0.
On the Audio Settings screen, clear the Enable Internal
Ringer option.
Go to System > Admin > Network > ISDN.
Change the ISDN Voice Algorithm selection (aLaw or
uLaw).
Mute button on
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