Polycom VSX Series Administrator's Manual page 180

Administrator's Guide for the VSX Series
Symptom
Dialing a remote site in
calls above some
particular speed does not
work. (The call progress
circles do not turn green,
or remain blue after the
first channel connects.)
Cannot select the desired
speeds for bonding calls
from the speed selection.
Multipoint calls
downspeed when a
voice-only call is added.
Voice-only calls cannot
be placed using the VSX
system.
Hanging up the
VTX 1000 conference
phone does not end the
video call.
Call streaming to the
Web does not work.
Displays
Symptom
Screen is blank; start
music plays and Polycom
logo appears briefly.
Monitor goes blank after
displaying the splash
screen.
Picture is blank on the
main monitor.
7 - 16
Problem
The far site may be unable
to accept calls above this
speed.
Speeds do not show when
selecting the speed icon.
This is normal.
This is normal.
This is normal.
You may be attempting to
stream to a different
subnet and the router is not
set to allow multicasting.
Problem
The system is starting.
This is normal.
The system goes to "sleep"
after a period of inactivity.
The system is sleeping.
This is normal.
Corrective action
Go to the Call Status screen. Highlight each of the circles
for each of the channels dialed. The number dialed for
each channel will be displayed as you highlight the
corresponding circle. Make sure that the far site has
entered the number for each of its ISDN lines correctly.
The numbers for Line 1 - Line 4 should correspond to
connections 1 - 4 on the Quad BRI network interface
module.
1. Go to Admin Settings > Network > Call Preference
and select four times to go to the Call Speeds
screen.
2. Select the desired call speeds.
No action is necessary.
Place voice-only calls using the VTX 1000 conference
phone.
Use the VTX 1000 conference phone's EndVideo soft key
or the VSX system remote control to end video calls.
Make sure the network is configured to allow streaming.
To send a stream across a subnet, enable multicasting on
the network or unicast to a particular IP address, which
will forward the stream to that IP address regardless of the
location destination.
Corrective action
No action required.
The system is sleeping. The system wakes up on any
action from the remote control or on an incoming call.
Pick up the remote control to wake up the system.
www.polycom.com/videodocumentation