Thermo Scientific Vanquish VH-D10 Operating Manual page 166

8 • Troubleshooting
Message and Code
Code 3013 Unexpected optics
behavior – flush flow cell with
water.
Code 3017 Command rejected
– no or unspecified lamp.
Code 3020/3021 Unexpected
module behavior. Code
3020/3021 xx
Code 3102 UV lamp
malfunction.
Code 3104 UV lamp
malfunction.
Code 3116 Data transfer error
from detector to PC – check
USB connection.
Code 3121 Unexpected high
light intensity measured –
check flow cell installation.
Code 3125 Wavelength
calibration failed – check and
flush the flow cell.
Code 3132 Holmium validation
failed – wavelength outside
limits.
Page 166
Description and Remedial Action
Check whether the flow cell is installed correctly. Flush the flow cell with
HPLC-grade water. If the error persists, contact Technical Support.
Check that the lamp is installed properly. Make sure that you use a lamp
that is provided for your device. If required, replace the lamp (see
the Lamp (} page 122)).
xx = defective part
When the message appears, write down the message code and turn off the
module. Wait for 5 seconds and turn on the module again.
If the message appears again and the messages indicates a customer
replacement part (for example, lamp or flow cell), replace it. If the message
appears again and the messages indicates a service replacement part,
contact Technical Support.
If code 3020/3021 appears together with code 22, perform the steps
mentioned for code 22.
Turn on the lamp once more. Check the lamp connector. Check that the
lamp cover is installed properly. If the message appears again, replace the
lamp (see Replacing the Lamp
Check the USB connection. Use only the USB cables provided by Thermo
Fisher Scientific for the device. Avoid CPU-intensive and time-consuming
operations on the PC during high-speed data acquisition.
Turn the device off and on. If the message still appears, proceed as follows:
• Check the flow cell (see Checking the Flow Cell
• Check the light intensity from the sample in the Audit Trail.
• Replace the flow cell (see Flow Cell
• Check the flow cell (see Checking the Flow Cell
message still appears, proceed as follows:
• Check the lamp: If the lamp was newly installed, ensure that it is installed
properly. If the lamp is old (counting, for example, more than
2000 operating hours), replace the lamp (see
(} page 122)).
• Repeat the wavelength calibration.
Repeat the validation. If the message still appears, proceed as follows:
• Perform a calibration and repeat the validation again.
• Ensure that the flow cell is installed properly. Remove and install the flow
cell. Flush the flow cell with pure LC/MS-grade water with a flow rate of
> 1 mL/min for several minutes.
• Check the lamp: If the lamp was newly installed, ensure that it is installed
properly. If the lamp is old (counting, for example, more than
2000 operating hours), replace the lamp (see
(} page 122)).
• Install a different flow cell or, if available, a diagnostic cell. Perform a
validation. Perform a calibration and repeat the validation again. If the
message disappears with a different cell, the flow cell that was previously
installed may be clogged. Perform a back-flushing procedure with this cell
(see Back-Flushing the Flow Cell
(} page 122)).
(} page 169)).
(} page 126)).
(} page 169)). If the
Replacing the Lamp
Replacing the Lamp
(} page 134)).
Diode Array Detectors (VH-D10)
Operating Manual
Replacing