Thermo Scientific Vanquish VH-D10 Operating Manual page 165

Message and Code
Code 36 Download failed.
Code 37 Download firmware
mismatch.
Code 52 Module software
incomplete. Download
firmware (again).
Code 89 Liquid leak sensor
missing or defective.
Code 90 Download firmware
mismatch – invalid version.
Code 118 USB Buffer Overflow.
Code 120 System interlink
request timed out.
Code 136 Lock request
rejected – already locked by X.
Code 137 Lock by X expired.
Diode Array Detectors (VH-D10)
Operating Manual
Description and Remedial Action
The firmware download has not been successful. Repeat the download.
The firmware download has not been successful. The firmware is not
suitable for the detector.
Verify that the correct firmware file was selected. Repeat the download.
The firmware is incomplete, for example, because the communication
between the chromatography data system and the module was interrupted
during the firmware download. Repeat the download.
Contact Thermo Fisher Scientific Technical Support for assistance. To
operate the device nevertheless, you can disable the leak sensor
functionality in the chromatography data system by setting Leak Sensor
Mode to Disabled.
You tried to download an incompatible firmware with an earlier version
number than the firmware that is currently installed in the module.
Downgrading the firmware may result in loss of functionality or
malfunctioning of the module. If required, repeat the download with a
firmware version later than the version currently installed in the module.
This is a software problem. The module produces data faster than the
computer on which the chromatography data system is running can process
the data.
1. In the chromatography data system, disconnect and reconnect the
module.
2. If this does not solve the problem, update the firmware or the
chromatography data system version.
3. If the problem persists: Also, third-party software on the computer, for
example, virus scanners or poor computer performance can cause the
problem. Contact the onsite IT department.
Communication with the module failed. The module did not respond in
time.
For the module for which the message appears:
1. Turn on the module if it is not yet turned on.
2. Check the system interlink connections to the module. Verify that all
system interlink cables are connected at both ends.
3. If the message persists, replace the system interlink cables.
X = lock holder ID, with keypad button ID, USB address referring to the
chromatography data system or system interlink address referring to the
system controller or a module
The module is already locked by another software (system controller or
chromatography data system) or a keypad button.
Wait until the module is released from the locked state.
X = lock holder ID, with keypad button ID, USB address referring to the
chromatography data system or system interlink address referring to the
system controller or a module
Inform Thermo Fisher Scientific about the occurrence. No further action
required.
8 • Troubleshooting
Page 165