Retrieving A Crash Dump File; Accessing The Crash Dump File - Quantum DXi6900 Field Service Manual

Retrieving a Crash Dump File

Accessing the Crash
Dump File
Quantum DXi6900 G1 User's Guide
To disable continuous replication for trigger shares or partitions, you
must execute the following commands on the source system:
1 Connect to the DXi (see
page 32).
2 Edit the Common.conf file (using VI editor) in the /data/hurricane/
conf directory.
3 Set the <DisableContinuousRepForTriggerShares> to true.
4 Reboot the target system using the Utilities > Reboot & Shutdown
page in the remote management console.
If a DXi6900 G1 has crashed, a crash dump file is created and stored on
the system.
The purpose of this procedure is to retrieve the crash dump file and then
transfer it to engineering for analysis. Retrieving the crash dump file
consists of the following steps:
•

Accessing the Crash Dump File

• Using WinSCP to Compress and Transfer the Crash Dump File
• Transferring the Crash Dump File
There are several ways of accessing a crash dump file:
• Use WebEx to remotely access the customer system.
• If the customer is using Guardian, access the customer system
remotely using Guardian.
• Use WinSCP to remotely access the customer system
• Attach to the DXi6900 G1 system directly using ServiceLogin
access.
Retrieving a Crash Dump File
Connecting to the DXi6900 G1 Node
Chapter 2: Service Menus
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