Quantum DXi6900 Field Service Manual page 24

Preface
Getting More
Information or Help
xxiv
StorageCare™, Quantum's comprehensive service approach, leverages
advanced data access and diagnostics technologies with cross-
environment, multi-vendor expertise to resolve backup issues faster and
at lower cost.
Accelerate service issue resolution with these exclusive Quantum
StorageCare services:
• Service and Support Web site - Register products, license
software, browse Quantum Learning courses, check backup
software and operating system support, and locate manuals, FAQs,
software downloads, product updates and more in one convenient
location. Benefit today at:
http://www.quantum.com/ServiceandSupport/Index.aspx
• eSupport - Submit online service requests, update contact
information, add attachments, and receive status updates via e-
mail. Online Service accounts are free from Quantum. That account
can also be used to access Quantum's Knowledge Base, a
comprehensive repository of product support information. Sign up
today at:
http://www.quantum.com/osr
• StorageCare Guardian - Securely links Quantum hardware and the
diagnostic data from the surrounding storage ecosystem to
Quantum's Global Services Team for faster, more precise root cause
diagnosis. StorageCare Guardian is simple to set up through the
internet and provides secure, two-way communications with
Quantum's Secure Service Center. More StorageCare Guardian
information can be found at:
http://www.quantum.com/ServiceandSupport/Services/
GuardianInformation/Index.aspx
Quantum DXi6900 G1 User's Guide