Page 1 Field Service Manual Quantum DXi6902 with DXi 3.0.0_69 Software 6-68164-01 Rev A...
Page 2 Quantum DXi6902 User’s Guide, 6-68164-01 Rev A, July 2014, Product of USA. This document is for DXi 3.0.0_69 Software. Quantum Corporation provides this publication “as is” without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability or fitness for a particular purpose.
Page 3: Table Of Contents
Turning On and Shutting Down the System ....21 Turning on the DXi6902 ......21 Turning off the DXi6902 .
Page 4 DXi6902 Service Menus Connecting to the DXi6902 Node ......30 Connecting to the System Node Using the Service Port ..30 Connecting to the System Node Using the iDRAC Port .
Page 5 Closing the DXi6902 Node ......78 Inside the DXi6902 Node........83 Replacing Node Hard Drives .
Page 6 Removing and Installing the Cooling Fan Assembly ..195 Removing and Installing the PCIe Card Holder ... 197 Removing and Installing the Cable Retention Bracket ..198 Quantum DXi6902 User’s Guide...
Page 7 DXi6902 BIOS Settings Updating the DXi6902 BIOS ....... 203 Required DXi6902 BIOS Settings ......204...
Page 8 Contents viii Quantum DXi6902 User’s Guide...
Page 9 Figures Figure 1 DXi6902 Node Front View ......2 Figure 2 Node Rear View - DXi6902......5 Figure 3 Rear View - DXi6902 With Optional 2 x 10GbE Ports .
Page 10 Figure 42 Installing the DXi6902 Node in the Rack ....81 Figure 43 Inside the DXi6902 Node ......83 Figure 44 DXi6902 Node Hard Drive .
Page 11 Figure 51 Removing and Installing a Node Power Supply ..94 Figure 52 DXi6902 Node Cooling Fan ......95 Figure 53 Checking Fan Status.
Page 12 Figure 91 Removing and Installing the System Board ... 148 Figure 92 DXi6902 Node ....... . . 154 Figure 93 DXi6902 Information Tag .
Page 13 Figure 109 Removing and Installing an Array Module Controller. . . 177 Figure 110 DXi6902 Array Module BBU ..... . 178 Figure 111 Checking Array Module BBU Status .
Page 14 Figure 130 DXi6902 SAS Cabling (EBODs 2-1 through 2-6) ..215 Figure 131 DXi6902 Power Cabling ......216 Figure 132 DXi6902 Fibre Channel Cabling .
Page 15 Connectors ......... . . 3 Table 2 Rear Panel Connectors - DXi6902..... . . 6 Table 3 Array and Expansion Module LEDs and Buttons .
Page 16 Tables Quantum DXi6902 User’s Guide...
Page 17 • Basic troubleshooting • Service menus and FRU replacement Audience This manual is written for DXi6902 operators and administrators. Note: It is useful for the audience to have a basic understanding of Windows, Linux, and UNIX® as well as backup/recovery systems.
Page 18 Chapter 2, DXi6902 Service Menus discusses usage of the DXi6902 service menus. • Chapter 3, DXi6902 FRU Removal and Replacement Procedures discusses the removal and replacement of DXi6902 field replaceable units (FRUs). • Chapter 4, DXi6902 BIOS Settings discusses DXi6902 system board BIOS settings and updating the BIOS.
Page 19 Preface Product Safety Quantum will not be held liable for damage arising from unauthorized Statements use of the product. The user assumes all risk in this aspect. This unit is engineered and manufactured to meet all safety and regulatory requirements. Be aware that improper use may result in bodily injury, damage to the equipment, or interference with other equipment.
Page 20 Preface Related Documents The following Quantum documents are also available for the DXi6902: Document Document Document Title Description System Safety and 6-00618 Lists all safety and Regulatory Information regulatory - Quantum Products information for all Quantum products. DXi6902 User’s Guide...
Page 21 DXi Advanced 6-67353 Provides information Reporting User’s Guide about using DXi Advanced Reporting features. For the most up to date information on the DXi6902, see: http://www.quantum.com/ServiceandSupport/Index.aspx Contacts For information about contacting Quantum, including Quantum office locations, go to: http://www.quantum.com/aboutus/contactus/index.aspx Comments...
Page 22 • eSupport - Submit online service requests, update contact information, add attachments, and receive status updates via e- mail. Online Service accounts are free from Quantum. That account can also be used to access Quantum’s Knowledge Base, a comprehensive repository of product support information. Sign up today at: http://www.quantum.com/osr...
Page 23 Preface For further assistance, or if training is desired, contact the Quantum Customer Support Center: United States 1-800-284-5101 (toll free) +1-720-249-5700 EMEA +800-7826-8888 (toll free) +49-6131-3241-1164 APAC +800-7826-8887 (toll free) +603-7953-3010 For worldwide support: http://www.quantum.com/ServiceandSupport/Index.aspx Worldwide End-User For more information on the Quantum Worldwide End-User Standard...
Page 24 Preface xxiv Quantum DXi6902 User’s Guide...
Page 25: Dxi6902 Basic Operations
Locating DXi6902 Serial Numbers DXi6902 Node The DXi6902 Node is a computer server that provides control for the DXi software (host OS and software applications). The Node also stores support data for the DXi6902 system, such as metadata and indexes.
Page 26: Node Front Panel Features And Indicators
Chapter 1: DXi6902 Basic Operations DXi6902 Node • Node Front Panel Features and Indicators • Node Rear Panel Connectors • Node Hard Drive Carrier Indicators • Node 1 GbE Ethernet Port Indicators • Node 10 GbE Ethernet Port Indicators •...
Page 27: Table 1 Dxi6902 Node - Front Panel Led Indicators, Buttons, And
Chapter 1: DXi6902 Basic Operations DXi6902 Node Table 1 DXi6902 Node - Front Panel LED Indicators, Buttons, and Connectors Indicator, Button, or Item Connector Icon Description Power-on indicator, The power-on indicator lights when the system power button power is on. The power button controls the power supply output to the system.
Page 28: Node Rear Panel Connectors
100 meters with OM2 cables - Quantum recommends using the two 10 meter LC to LC type optical cables that are shipped with the DXi6902 system. Consult your 10 GbE optical switch/SFP documentation for additional information on optical cable requirements.
Page 29: Figure 2 Node Rear View - Dxi6902
Chapter 1: DXi6902 Basic Operations DXi6902 Node • 10 GbE Twinax cable - Quantum recommends using the approved 5 meter Twinax cable type that is shipped with the DXi6902 system. This cable is compatible with Cisco 5000 Series Data Center Class switches.
Page 30: Figure 3 Rear View - Dxi6902 With Optional 2 X 10Gbe Ports
Chapter 1: DXi6902 Basic Operations DXi6902 Node Figure 3 Rear View - DXi6902 With Optional 2 x 10GbE Ports Figure 4 Rear View - DXi6902 With Optional 4 x 1GbE Ports 7 8 9 Table 2 Rear Panel Connectors - DXi6902...
Page 31 Chapter 1: DXi6902 Basic Operations DXi6902 Node Indicator, Button, or Item Connector Icon Description 4 x 6 Gb SAS ports For connection to Array modules (RBOD)s. Note: The rightmost two ports are not used. 4 x 6 Gb SAS ports For connection to Array modules (RBOD)s.
Page 32: Node Hard Drive Carrier Indicators
Chapter 1: DXi6902 Basic Operations DXi6902 Node Indicator, Button, or Item Connector Icon Description Power supply (PSU2) 750 watt hot-swappable power supply. Optional 2 x 10 GbE For data ingest/read. (SFP+) Ethernet ports Optional 4 x 1 GbE Ethernet ports...
Page 33: Node 1 Gbe Ethernet Port Indicators
LEDs indicator (green) (green and amber) Node 1 GbE Ethernet Depending on the configuration, Quantum DXi6902 systems include Port Indicators four or eight 1 GbE Ethernet ports. Each 1 GbE port on the back panel has two LED indicators (see Figure •...
Page 34: Node 10 Gbe Ethernet Port Indicators
Figure 6 Ethernet Port LEDs Link indicator Activity indicator Node 10 GbE Ethernet Depending on the configuration, Quantum DXi6902 systems include Port Indicators one or two 10 GbE adapter cards with dual optical ports or dual Twinax ports. The 10 GbE adapter with dual optical or Twinax ports has two LED...
Page 35: Node Power Supply Indicators
Chapter 1: DXi6902 Basic Operations DXi6902 Node Figure 7 LEDs for 10 GbE Port 1 Port 2 Adapter With Dual Optical or Twinax Ports Link indicator Activity indicator Activity indicator Link indicator Node Power Supply Each power supply has an illuminated translucent handle that serves as...
Page 36: Dxi6902 Array And Expansion Modules
DXi6902 system. Each Array or Expansion module contains 12 drive carriers and provides 34 TB of licensable storage. The DXi6902 includes 1 or 2 Array modules (RBODs). Array modules connect to the Node and contain dual RAID controllers, which provide storage management logic.
Page 37: Array And Expansion Module Front Panel Features And Indicators
Chapter 1: DXi6902 Basic Operations DXi6902 Array and Expansion Modules • Array Module Rear Panel Indicators • Expansion Module Rear Panel Indicators Note: Refer to the port numbering labels on the back of the Array and Expansion module chassis to help you determine the correct port connections.
Page 38: Figure 9 Array And Expansion Module Led Indicators - Front Panel
Chapter 1: DXi6902 Basic Operations DXi6902 Array and Expansion Modules Figure 9 Array and Expansion Module LED Indicators – Front Panel Enclosure locate Service action required Over temperature Power Standby power Table 3 Array and Expansion Button/LED Description Module LEDs and Buttons...
Page 39: Array And Expansion Module Hard Drive Carrier Indicators
Chapter 1: DXi6902 Basic Operations DXi6902 Array and Expansion Modules Array and Expansion The individual hard drive sleds contain LEDs that indicate the health Module Hard Drive condition of the hard drive (see Figure 10 and Table 4). Carrier Indicators Figure 10 Hard Drive Sled LEDs...
Page 40: Array Module Rear Panel Indicators
Chapter 1: DXi6902 Basic Operations DXi6902 Array and Expansion Modules Array Module Rear LED indicators and buttons are located on the back of the Array Panel Indicators modules (RBODs) (see Figure 11 and Table 5). Figure 11 Array Module LED Indicators – Rear Panel...
Page 41: Table 5 Array Module Leds And Buttons
(green) On - battery is fully charged. Off - battery fault or no battery. Service action allowed Solid - safe for Quantum field service. to (blue) remove controller from slot. Service action required Solid - controller has failed and requires (amber) attention.
Page 42: Expansion Module Rear Panel Indicators
Solid - DC power rails are within specified DC enabled (green) limits. Service action allowed Solid - safe for Quantum field service. to (blue) remove power supply from slot. Solid - power supply has failed and Service action required (amber) requires attention.
Page 43: Figure 12 Expansion Module Led Indicators - Rear Panel
Chapter 1: DXi6902 Basic Operations DXi6902 Array and Expansion Modules Figure 12 Expansion Module LED Indicators – Rear Panel SAS host 2 activity Serial port SAS host 2 fault SAS host 1 activity Ethernet link rate SAS expansion activity SAS host 1 fault...
Page 44: Table 6 Expansion Module Leds And Buttons
Off - port speed 10/100MB/sec. Ethernet activity Solid - link established. (green) Blinking - indicates port activity. Solid - safe for Quantum field service. to Service action allowed (blue) remove ESM from slot. Service action required Solid - ESM has failed and requires (amber) attention.
Page 45: Turning On And Shutting Down The System
Chapter 1: DXi6902 Basic Operations Turning On and Shutting Down the System Turning On and Shutting Down the System To turn on or shut down the DXi6902, refer to the following sections: • Turning on the DXi6902 • Turning off the DXi6902...
Page 46: Turning Off The Dxi6902
Node (front view) Turning off the DXi6902 To turn off the system: Caution: Before shutting down the DXi6902, make sure that all backup and replication jobs are finished, and that space reclamation activity is complete. 1 Shut down the system from the remote management console using the Shutdown option on the Utilities >...
Page 47: Accessing Remote Management
• Logging Off of the DXi6902 Supported Browsers Web browser software is not included with the DXi6902. You must obtain and install it separately. The DXi6902 remote management console supports the following Web browsers: • Mozilla Firefox 17 or later •...
Page 48: Logging On To The Dxi6902
DXi6902 1 Launch a supported Web browser on a workstation that has network access to the DXi6902. 2 In the browser address box, type the IP address of the DXi6902, and then press <Enter>. The Login window displays (see Figure 16).
Page 49 Configuration > System > Security > Web & CLI Passwords page. 4 Click Login. 5 If a security banner message has been specified for the DXi6902, click Accept. Note: For information about specifying a security banner Quantum message, see the section “Security Banner”...
Page 50: Logging Off Of The Dxi6902
Figure 17 Home Page If you are unable to log on, verify that the password is correct, then try again. If you are still unable to log on, contact your DXi6902 administrator. Caution: More than one Administrator can log on to the DXi at a time.
Page 51: Locating Dxi6902 Serial Numbers
Chapter 1: DXi6902 Basic Operations Locating DXi6902 Serial Numbers Note: If the DXi6902 remote management console is idle for more than 30 minutes (default setting), the system logs off the user. The inactivity timeout can be changed on the Login Session page.
Page 52: Figure 18 Dxi6902 Information Tag
Chapter 1: DXi6902 Basic Operations Locating DXi6902 Serial Numbers Figure 18 DXi6902 Pull out information tag to view Information Tag system serial number Quantum DXi6902 User’s Guide...
Page 53: Dxi6902 Service Menus
Menu using the service port, iDRAC port, or serial port on the Node. The Service Menu options are not available to the end user. To access the DXi6902 Service Menu, you must log on as a Service user with a terminal emulation program.
Page 54: Connecting To The Dxi6902 Node
System Node Using the prompt and the Service Menu. Service Port To connect to the DXi6902 using the service port: 1 Using an Ethernet cable, connect the Ethernet port on the service laptop to the service port on the Node (see Figure 19).
Page 55: Connecting To The System Node Using The Idrac Port
Note: Before attempting to connect to the iDRAC port, you can check the current iDRAC port settings to make sure you are using the correct settings. First connect to the DXi6902 Node using the service port (Connecting to the System Node Using the Service Port on page 30).
Page 56: Figure 20 Idrac Login
Chapter 2: DXi6902 Service Menus Connecting to the DXi6902 Node Figure 20 iDRAC Login 4 Enter for username and for password: admin Qa@Ip00! 5 Press <Enter>. The iDRAC Main Console displays (see Figure 21). Figure 21 iDRAC Main Console Launch virtual console...
Page 57: Connecting To The System Node Using The Serial Port
Service Menu. Serial Port To connect to the DXi6902 using the serial port: 1 Using a 9-pin RS-232 null modem cable, connect the serial port on the service laptop to the serial port on the Node (see Figure 19).
Page 58: Accessing The Dxi6902 Service Menu
Chapter 2: DXi6902 Service Menus Accessing the DXi6902 Service Menu Accessing the DXi6902 Service Menu Access the DXi6902 Service Menu by connecting a service laptop computer to the Node: Note: All Service Menu activities are written to the /var/log/DXi/ service.log file. This log is included in the system collect logs.
Page 59: Hardware Configuration Menu
Node system board (see Replacing the Node System Board page 144). The DXi6902 system includes a standalone Intelligent Platform Management Interface (IPMI). The Setup IPMI Menu allows you to configure the IPMI interface. You can either use the system defaults for...
Page 60: Figure 24 Setup Ipmi Menu
Chapter 2: DXi6902 Service Menus Accessing the DXi6902 Service Menu the IPMI IP address, or choose to enter customer-specific values. The User and Password are fixed, and cannot be changed. Default fields: • IP - 10.17.21.51 • Netmask - 255.255.255.0 •...
Page 61: Figure 25 Internal Raid H710 Configuration Menu
These are the RAID sets that store the SNFS metadata. • Show Encryption Status - Displays the current Data-at-Rest Encryption status for all RAID controllers. Setup External Storage Use the Setup Array Menu to configure the DXi6902 Array modules (RBODs) and Expansion modules (EBODs). Quantum DXi6902 User’s Guide...
Page 62: Figure 26 Setup Array Menu
Chapter 2: DXi6902 Service Menus Accessing the DXi6902 Service Menu To access the Setup Array Menu from the Hardware Configuration Menu: 1 Type the option for Setup external Storage and press <Enter>. The Setup Array Menu displays (see Figure 26).
Page 63 • Upload Turbo PFK file - Installs a Turbo Premium Feature Key (PFK) on the selected Array module controller. When an Expansion module (EBOD) is added to the DXi6902 during a capacity expansion, a Turbo PFK must be uploaded to the Array module (RBOD) to which the Expansion module is connected.
Page 64 Chapter 2: DXi6902 Service Menus Accessing the DXi6902 Service Menu • Manufacturing - Includes tools for manufacturing. Do not use these options in the field. Factory Detect Hardware Use the Factory Detect Hardware menu to create a factory list of detected hardware.
Page 65: Figure 27 Encryption Configuration Menu
Chapter 2: DXi6902 Service Menus Accessing the DXi6902 Service Menu Encryption Tools Use the Encryption Configuration Menu menu to manage the Data-at- Rest Encryption feature. To access the Encryption Configuration Menu from the Hardware Configuration Menu: 1 Type the option for Encryption Tools and press <Enter>.
Page 66: Serial Number Menu
• YY - Build year code; two numeric characters (12 for 2012) • WW - Build week code; two numeric characters (01–53) • PPP - Product family; three alpha characters (BVW for DXi6902) • XXXXX - Sequential number; five numeric characters (00001 through 99999) •...
Page 67: Install Application Software Menu
Install Application The Install Application Software Menu allows you to install the Software Menu DXi6902 system software. For more information on installing the system DXi-Series Software Installation and Upgrade Guide software, see the (6-67321).
Page 68: More Tools Menu
The Service Tools Menu includes the following options: • Reboot Node - Reboots the DXi6902 system. • Collect - Gathers diagnostic information on the DXi6902 system. This information should be available prior to contacting customer support. Previous collect logs are overwritten when a collect command is executed.
Page 69: Pick To Order (Pto) Menu
It takes approximately 5 minutes to complete this collect log for one Array. • Dell Collect - Gathers DSET log on the DXi6902 system. This information should be available prior to contacting customer support. Previous DSET logs are over-written when a Dell collect command is executed.
Page 70: Collect Log: Remote Management Console
Collect Log: Command To gather a collect log using the command line interface: Line 1 Connect to the DXi6902 Node (see Connecting to the DXi6902 Node on page 30). 2 At the command prompt, type the following command and press <Enter>:...
Page 71: Collect Log: Syscli
--system: Collect Log: Service To gather a collect log using the Service Menu: Menu 1 Connect to the DXi6902 Node (see Connecting to the DXi6902 Node on page 30). 2 At the command prompt, type the following command and press <Enter>:...
Page 72: Blockpool Verify And Blockpool Corruption Actions
Chapter 2: DXi6902 Service Menus Blockpool Verify and Blockpool Corruption Actions 3 Type the option for More Tools and press <Enter>. The More Tools Menu displays (see Figure 31). Figure 31 More Tools Menu *** Service More Tools Menu *** 0) Reboot Node - Reboot this Node.
Page 73: Determining The Status Of A Blockpool Verify
Determining the Status To determine the status of a blockpool verify: of a Blockpool Verify 1 Connect to the DXi6902 Node (see Connecting to the DXi6902 Node on page 30). 2 At the command prompt, type the following command and press <Enter>:...
Page 74 Chapter 2: DXi6902 Service Menus Blockpool Verify and Blockpool Corruption Actions tail -f /var/log/blockpool_master.log The following text displays: Note: The following example has been shortened. 20100828 03:18:43.470 N: [990] (Verify) Verifying depth 0... 20100828 03:18:43.470 N: [990] (Verify) Verifying cluster tree...
Page 75: Running The Blockpool Verification Script
40% and also it is expected to take roughly 30 minutes per 1 TB of blockpool size. To run the blockpool verify script: 1 Connect to the DXi6902 Node (see Connecting to the DXi6902 Node on page 30). 2 At the command prompt, type the following command and press <Enter>:...
Page 76: Detecting Blob Corruption
Chapter 2: DXi6902 Service Menus Blockpool Verify and Blockpool Corruption Actions N: Verifying cluster tree (fast) (3% complete) 4 When running a blockpool verification script, watch for the following messages: W: Cluster 107 contains corrupt data 5 This message when seen during a blockpool verification, indicates...
Page 77: Repairing A Blocklet Corruption
Chapter 2: DXi6902 Service Menus Blockpool Verify and Blockpool Corruption Actions Note: Blocklets become orphaned either due to rare cases with an unclean shutdown recovery or as the result of a delete operation that has been run, but no compaction operation has been run yet (the latter is not possible pre 1.1).
Page 78: Figure 32 Blockpool Corruption Detection And Fix Flow
Chapter 2: DXi6902 Service Menus Blockpool Verify and Blockpool Corruption Actions Figure 32 Blockpool Corruption Detection and Fix Flow Quantum DXi6902 User’s Guide...
Page 79: Configuring The Number Of Allowed Sources And Replication Streams
Chapter 2: DXi6902 Service Menus Configuring the Number of Allowed Sources and Replication Streams Configuring the Number of Allowed Sources and Replication Streams The default number of replication streams used by a source system and a target system is 8. The default number of allowed sources replicating to a target is 10 sources.
Page 80: Configuring The Source And Target Systems
Configuring the Source System To change the number of replication streams used, you must perform the following steps on each source system. 1 Connect to the DXi6902 Node (see Connecting to the DXi6902 Node on page 30). 2 Edit the ObjectManager.conf file (using VI editor) in the /data/ hurricane/conf directory.
Page 81 Configuring the Target System To change the maximum allowed sources that replicate to the target system: 1 Connect to the DXi6902 Node (see Connecting to the DXi6902 Node on page 30). 2 Edit the DXi6800.conf file (using VI editor) in the /data/hurricane/ conf directory.
Page 82: Configuring The Number Of Ost Replication Streams
Configuring the Number of OST Replication Streams Configuring the Number of OST Replication Streams There are two types of replication streams used on the DXi6902 system. Traditional Replication and OST Replication. Traditional replication is used for replicating data between two DXi systems. OST Replication is dedicated to NetBackup OST replication.
Page 83: Configuring The Number Of Traditional And Ost Replication
Configuring Traditional Replication Streams To change the number of traditional replication streams used, you must perform the following steps on each source system. 1 Connect to the DXi6902 Node (see Connecting to the DXi6902 Node on page 30). 2 Edit the ObjectManager.conf file (using VI editor) in the /data/ hurricane/conf directory.
Page 84: Configuring Tag Retention And Continuous Replication
Chapter 2: DXi6902 Service Menus Configuring Tag Retention and Continuous Replication Configuring Tag Retention and Continuous Replication To configure advanced replication settings, refer to the following sections: • Configuring the Tag Retention Period • Configuring Continuous Replication Configuring the Tag...
Page 85: Retrieving A Crash Dump File
Retrieving a Crash Dump File If a DXi6902 has crashed, a crash dump file is created and stored on the system. The purpose of this procedure is to retrieve the crash dump file and then transfer it to engineering for analysis.
Page 86 /snfs/Kdumps directory, the system will be unavailable or in Limited Mode. This can take up to 30 minutes to complete. Regardless of the method used to access the DXi6902 system, the crash dump file is stored in the following directory: /snfs/Kdumps/...
Page 87 Chapter 2: DXi6902 Service Menus Retrieving a Crash Dump File Jul 02 11:44:27 Flames KDUMP: RIP: 00002b659e2d2302 RSP: 00007fff0cbaaa50 RFLAGS: 00010203 Jul 02 11:44:27 Flames KDUMP: RAX: 0000000000000001 RBX: ffffffff80209e5e RCX: 00000000005c0063 Jul 02 11:44:27 Flames KDUMP: RDX: 0000000000000002 RSI: 00002b65a13aa000...
Page 88: Using Winscp To Compress And Transfer The Crash Dump File
Chapter 2: DXi6902 Service Menus Retrieving a Crash Dump File 2 12:10:53 Flames KDUMP: INFO : Waiting for linter database to start (60 sec) 2 12:14:20 Flames KDUMP: INFO : Email notification was sent to 'john.steinman@quantum.com' 2 12:14:20 Flames srvclogcli: E0000(1)<1918361889>:SRVCLOG RCOMP: 1 RINST: UNKNOWN...
Page 89 • Allows for drag and drop to/from folder. Compressing the Crash Dump File Before you transfer the crash dump file to Quantum, you must compress the file so it can be more easily transferred: 1 Open a shell prompt to the DXi using a program like PuTTY or winSCP.
Page 90 02_11h43m48s.tar.bz2 Note: The file size is approximately 2 GB to 30 GB compressed (32 GB to 128 GB uncompressed), including log files for the DXi6902. This process can take 30–45 minutes to complete. Quantum DXi6902 User’s Guide...
Page 91: Transferring The Crash Dump File
Chapter 2: DXi6902 Service Menus Retrieving a Crash Dump File 6 To create a checksum file that can be used to verify the correct transmission of the KDUMP file, use the following command: md5sum kdump_CX0916BVA00005_Flames_2009-07- 02_11h43m48s.tar.bz2 > \ md5sum_ kdump_CX0916BVA00005_Flames_2009-07- 02_11h43m48s.tar.bz2...
Page 92: Figure 33 Initial Winscp Log-In Screen
• Hostname - IP Address of the DXi • Port Number - Leave set to 22 • Username - root • Password - (contact Quantum ASPS for the service password) Leave all other fields as defaults Note: You can also leave the Username and Password boxes blank, and you will be prompted to enter them during the authentication process.
Page 93: Figure 34 Root Directory
Chapter 2: DXi6902 Service Menus Retrieving a Crash Dump File Figure 34 Root Directory Explorer view Norton Commander view 3 Navigate to the /snfs/Kdumps directory to access a kdump core file. Once you have navigated to the proper directories on the DXi system (and laptop if using Norton Interface) drag and drop the files as needed in order to copy them on to or off of the DXi system.
Page 94 For more information on WinSCP, refer to the documentation on the WinSCP website. 6 Send the crash dump and the checksum file to Quantum using the Quantum FTP site. kdump_CX0916BVA00005_Flames_2009-07- 02_11h43m48s.tar.bz2...
Page 95: Dxi6902 Fru Removal And Replacement Procedures
Chapter 3 DXi6902 FRU Removal and Replacement Procedures The Quantum DXi6902 system is designed to be easily maintained by field service engineers. This chapter contains the following sections: • Hot-Swappable Parts • Opening and Closing the Node • Inside the DXi6902 Node •...
Page 96: Hot-Swappable Parts
• DXi6902 Replacement Cables Hot-Swappable Parts Not all FRUs (Field Replaceable Units) and CRUs (Customer Replaceable Units) in the DXi6902 are capable of being removed and replaced during normal system operation (hot-swappable). Refer to Table 9 to determine if a part is hot-swappable, or if the system...
Page 97 Network Daughter Card Processor and Heatsink Hard Drive Backplane System Board Node Node Chassis DXi6902 Array Module (RBOD) and Expansion Module (EBOD) Parts Hard Drive Power Supply Array Module Controller Array Module BBU Expansion Module ESM Canister Array or Expansion Module Chassis DXi6902 External Cables Quantum DXi6902 User’s Guide...
Page 98: Opening And Closing The Node
Caution: Use appropriate ESD precautions, including the use of a grounding strap, when working inside the Node. Some DXi6902 FRU replacement procedures require removing the Node from the rack and opening the top cover to access the inside of the Node.
Page 99: Opening The Dxi6902 Node
Node in the rack, you still must disconnect both power cables from the Node prior to opening the Node cover. To remove the DXi6902 Node from the rack and remove the top cover: 1 Shut down the DXi6902 Node (see...
Page 100: Figure 36 Removing The Dxi6902 Node From The Rack
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Opening and Closing the Node Figure 36 Removing the DXi6902 Node from the Rack Rear rail standoffs Rear rail J-slots Slide-release lock button Inner slide rails Lock lever 6 Grasp the sides of the Node firmly and pull it forward until the rail standoffs are at the front of the J-slots.
Page 101: Figure 37 Node Power Button
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Opening and Closing the Node Figure 37 Node Power Button System Node (Front) Power Button 9 On the Node cover, rotate the latch release lock counterclockwise to the unlocked position (see Figure 38).
Page 102: Closing The Dxi6902 Node
Cooling Shroud PCIe cards Cooling shroud Closing the DXi6902 To replace the DXi6902 Node cover and return the Node to the rack Node after completing the repair: 1 Replace the cooling shroud: a Align the tabs on the cooling shroud with the securing slots on...
Page 103: Figure 40 Replacing The Cooling Shroud
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Opening and Closing the Node Figure 40 Replacing the Cooling Shroud Cooling shroud b Lower the cooling shroud into the chassis until it is firmly seated. Note: For proper seating of the cooling shroud in the chassis,...
Page 104: Figure 41 Replacing The Node Cover
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Opening and Closing the Node Figure 41 Replacing the Node Latch Latch release lock Cover Node cover 3 Place the cover onto the Node chassis and offset the cover slightly back so that it clears the chassis hooks and lays flush on the chassis.
Page 105: Figure 42 Installing The Dxi6902 Node In The Rack
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Opening and Closing the Node Figure 42 Installing the DXi6902 Node in the Rack Rear rail standoffs Rear rail J-slots Slide-release lock button Inner slide rails Lock lever 7 Locate the rear rail standoff on each side of the system and lower them into the rear J-slots on the slide assemblies.
Page 106 Chapter 3: DXi6902 FRU Removal and Replacement Procedures Opening and Closing the Node 13 If applicable, replace the front bezel. Insert the right side of the bezel into the slots on the right side of the Node, then snap the left side of the bezel into place.
Page 107: Inside The Dxi6902 Node
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Inside the DXi6902 Node Inside the DXi6902 Node Figure 43 illustrates the interior of the DXi6902 Node with the cover removed. Refer to Table 10 for a description of the numbered items.
Page 108: Replacing Node Hard Drives
(HDDs) in the DXi6902 Node and contains the following sections: • Obtaining a Replacement Node Hard Drive • Replacing a Node Hard Drive Note: DXi6902 hard disk drives are hot-swappable. You do not need to shut down the system to remove and replace a drive. Quantum DXi6902 User’s Guide...
Page 109: Obtaining A Replacement Node Hard Drive
Figure 44). Hard Drive Caution: Always make sure to use Quantum-supplied new drives as replacement drives. Never insert a drive that was removed from another system (not even another DXi6902 system). You will need the following items to perform this procedure: •...
Page 110: Replacing A Node Hard Drive
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing Node Hard Drives Replacing a Node Hard This section describes how to remove and replace a drive in the DXi6902 Drive Node. Hard drives are pre-assembled in hot-pluggable drive carriers that fit into the drive bays.
Page 111 Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing Node Hard Drives Use the indicator LEDs on the hard drive carrier to identify the failed hard drive (see Figure 46): • Drive activity indicator (green) • Flashing - Indicates hard disk drive activity.
Page 112: Figure 46 Node Drive Carrier Leds
Blinking amber indicates drive failure Removing a Drive from the Node To remove the failed hard drive from the DXi6902 Node: Caution: You must replace the drive within three minutes after removal to prevent the possibility of overheating the equipment.
Page 113: Figure 47 Removing And Installing A Node Hard Drive
Installing a Node Hard Drive Hard drive carrier Hard drive handle Installing a Replacement Drive in the Node To install the replacement hard drive in the DXi6902 Node: Caution: Use only the Quantum-supplied replacement drive to perform the replacement procedure. Do use any other drive (not even one taken from another DXi).
Page 114: Replacing Node Power Supplies
Replacing Node Power Supplies • The rebuild process takes approximately 3 hours (normal system load). • You can continue to use the DXi6902 normally while the drive rebuilds. System performance may be reduced during the rebuilding process. 4 If necessary, replace the front bezel on the Node.
Page 115: Replacing A Node Power Supply
This section describes how to remove and replace a power supply in the Power Supply DXi6902 Node. If a power supply fails, you will be notified by a service ticket in the remote management console. Caution: Use appropriate ESD precautions, including the use of a grounding strap, when performing this procedure.
Page 116: Figure 49 Dxi6902 Node Power Supplies
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing Node Power Supplies Figure 49 DXi6902 Node Power Supplies Power supplies Use the indicator LEDs on the power supply to identify the failed power supply (see Figure 50). • Not lit - Indicates power is not connected. (May also indicate power supply failure.)
Page 117: Figure 50 Node Power Supply Led
Power supply status indicator/handle Removing a Failed Power Supply from the Node To remove the failed power supply from the DXi6902 Node: Caution: Make sure to remove the failed power supply (amber or dark LED handle) and not the functioning power supply (green LED handle).
Page 118: Figure 51 Removing And Installing A Node Power Supply
Release latch Installing a Replacement Power Supply in the Node To install the replacement power supply in the DXi6902 Node: 1 Slide the replacement power supply into the chassis until the power supply is fully seated and the release latch snaps into place (see Figure 51).
Page 119: Replacing Node Cooling Fans
Replacing a Node This section describes how to remove and replace a cooling fan in the Cooling Fan DXi6902 Node. If a cooling fan fails, you will be notified by an admin alert in the remote management console. Quantum DXi6902 User’s Guide...
Page 120 Installing a Replacement Cooling Fan in the Node Identifying a Failed Cooling Fan in the Node The DXi6902 Node contains six cooling fans that provide cooling for the processors, expansion cards, and memory modules. To identify the failed cooling fan:...
Page 121: Figure 53 Checking Fan Status
Replacing Node Cooling Fans Figure 53 Checking Fan Status Removing a Failed Cooling Fan from the Node To remove the failed cooling fan from the DXi6902 Node: 1 Shut down the system (see Turning On and Shutting Down the System on page 21).
Page 122: Figure 54 Removing And Installing A Cooling Fan
Cooling fan connector Installing a Replacement Cooling Fan in the Node To install the replacement cooling fan in the DXi6902 Node: 1 Align the plug at the base of the cooling fan with the connector on the system board (see Figure 54).
Page 123: Replacing Node Memory Modules
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing Node Memory Modules Replacing Node Memory Modules This section describes how to remove and replace memory modules in the DXi6902 Node and contains the following sections: • Obtaining a Replacement Node Memory Module •...
Page 124: Table 11 Dxi6902 Memory Configurations
Installing a Replacement Memory Module in the Node Identifying Node Memory Locations The DXi6902 Node uses 16 GB memory modules (DIMMs). The Node has 24 memory sockets divided into 2 sets (A and B) of 12 slots each. Each set (A or B) is dedicated to one CPU. Only 8 or 16 of the 24 memory...
Page 125 Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing Node Memory Modules DXi6902 Total System Configuration Memory Installed Memory Modules 119–510 TB 256 GB • 8 memory modules are installed in slots A1–A4 and 1 or 2 RBODs B1–B4 ( white sockets).
Page 126: Figure 56 Dxi6902 Node Memory Module Locations
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing Node Memory Modules Figure 56 DXi6902 Node Memory Module Locations White sockets - 8 memory modules are installed for all configurations Black sockets - 8 memory modules are installed for 119 TB and larger configurations Green sockets - Not used Quantum DXi6902 User’s Guide...
Page 127 3 Enter the following login credentials and click Submit: • Username - root • Password - Contact Quantum ASPS for the service password. The OpenManage Server Administrator window displays. 4 In the left pane, navigate to System > Main System Chassis >...
Page 128: Figure 57 Identifying A Failed Memory Module
(256 GB systems only) Removing a Failed Memory Module from the Node To remove the failed memory module from the DXi6902 Node: WARNING: The memory modules are hot to the touch for some time after the system has been powered down. Allow time for the memory modules to cool before handling them.
Page 129: Figure 58 Removing And Installing A Memory Module
Ejector latch Socket alignment key Installing a Replacement Memory Module in the Node To install the replacement memory module in the DXi6902 Node: Caution: Handle the memory modules by the card edges and avoid touching the components on the memory module.
Page 130: Replacing Node Expansion Cards
8 Enter the following login credentials and click Submit: • Username - root • Password - Contact Quantum ASPS for the service password. The OpenManage Server Administrator window displays. 9 In the left pane, navigate to System > Main System Chassis >...
Page 131: Identifying Expansion Card Locations
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing Node Expansion Cards • Replacing an Expansion Card in Riser 2 or 3 Identifying Expansion The expansion cards in the DXi6902 node are installed in PCIe expansion Card Locations slots located three expansion card risers (see Figure 59).
Page 132: Obtaining A Replacement Expansion Card
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing Node Expansion Cards Riser Slot Expansion Card No card Quad port 6 Gb SAS card Quad port 6 Gb SAS card Quad port 8 Gb Fibre Channel card Obtaining a Before beginning the replacement procedure, make sure that you have Replacement Expansion the required replacement kit.
Page 133 Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing Node Expansion Cards Illustration Description Replacement quad port 1 GbE card (Intel i350) PN 9YD6K Replacement dual port 8 Gb Fibre Channel card (Qlogic QLE2562) PN 6H20P Replacement quad port 8 Gb Fibre Channel card...
Page 134: Replacing An Expansion Card In Riser 1
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing Node Expansion Cards Illustration Description Replacement quad port 6 Gb SAS card (LSI 9201- 16E) PN 9-02592-01 Replacing an Expansion This section describes how to remove and replace an expansion card in Card in Riser 1 expansion card riser 1.
Page 135: Figure 61 Removing And Installing The Expansion Card Riser 1
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing Node Expansion Cards 1 Shut down the system (see Turning On and Shutting Down the System on page 21). 2 Remove the Node cover (see Opening and Closing the Node page 74).
Page 136: Figure 62 Removing And Installing An Expansion Card In Riser 1
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing Node Expansion Cards Figure 62 Removing and Expansion card connector Installing an Expansion Card in Riser 1 Expansion card Riser 1 cage Installing an Expansion Card in Riser 1 To install a replacement expansion card in riser 1:...
Page 137: Replacing An Expansion Card In Riser 2 Or 3
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing Node Expansion Cards 9 In the remote management console, delete any administrative alerts and close any service tickets. Replacing an Expansion This section describes how to remove and replace an expansion card in Card in Riser 2 or 3 expansion card riser 2 or riser 3.
Page 138: Figure 63 Removing And Installing The Expansion Card Riser 2
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing Node Expansion Cards Figure 63 Removing and Expansion card riser 2 Back riser guide Installing the Expansion Card Riser 2 Expansion card riser 2 connector Front riser guide Figure 64 Removing and...
Page 139 Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing Node Expansion Cards 5 Lift the expansion card latch out of the slot (see Figure 65). 6 Grasp the expansion card by its edges, and remove it from the expansion card connector.
Page 140: Replacing The Node Integrated Storage Controller
Replacing the Node Integrated Storage Controller This section describes how to remove and replace the integrated storage controller in the DXi6902 Node and contains the following sections: • Obtaining a Replacement Integrated Storage Controller •...
Page 141: Replacing The Integrated Storage Controller
Enabling Data-at-Rest Encryption on a Replacement Integrated Storage Controller Identifying a Failed Integrated Storage Controller The DXi6902 Node contains an integrated storage controller (Dell PERC H710) that supports the SAS hard drives in the Node. To identify a failed integrated storage controller:...
Page 142: Figure 67 Checking Integrated Storage Controller Status
67). Figure 67 Checking Integrated Storage Controller Status Removing a Failed Integrated Storage Controller To remove the integrated storage controller from the DXi6902 Node: 1 Shut down the system (see Turning On and Shutting Down the System on page 21).
Page 143: Figure 68 Removing And Installing The Integrated Storage Controller
Release levers Installing a Replacement Integrated Storage Controller To install the replacement integrated storage controller in the DXi6902 Node: 1 Align one end of the integrated storage controller card with the card holder on the system board (see Figure 68).
Page 144 Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing the Node Integrated Storage Controller 6 Verify the RAID BIOS settings on the replacement PERC H710: a Turn on the system (see Turning On and Shutting Down the System on page 21).
Page 145: Figure 69 Checking Data-At-Rest Encryption Status
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing the Node Integrated Storage Controller Caution: To enable encryption on the new PERC H710 controller, you will need the passphrase used to enable Data-at-Rest Encryption on the DXi6902. The customer should have recorded this passphrase.
Page 146: Figure 70 Perc Raid Bios - Virtual Disk Management
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing the Node Integrated Storage Controller 2 Connect to the system node via the iDRAC port and launch the Virtual Console Viewer (see Connecting to the System Node Using the iDRAC Port on page 31).
Page 147: Figure 71 Perc Raid Bios - Security Key Management
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing the Node Integrated Storage Controller Figure 71 PERC RAID BIOS - Security Key Management 7 Enter the passphrase used to enable Data-at-Rest Encryption on the system in the Passphrase box. Enter the passphrase again in the...
Page 148: Figure 73 Perc Raid Bios - Key Import
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing the Node Integrated Storage Controller Figure 73 PERC RAID BIOS - Key Import 9 on the VD Mgmt screen, verify that the disk group is imported and that disks are no longer shaded gray (see Figure 74).
Page 149: Replacing The Node Integrated Storage Controller Battery
Replacing the Node Integrated Storage Controller Battery Replacing the Node Integrated Storage Controller Battery This section describes how to remove and replace the battery in the integrated storage controller in the DXi6902 Node and contains the following sections: • Obtaining a Replacement Integrated Storage Controller Battery •...
Page 150: Replacing The Integrated Storage Controller Battery
Installing a Replacement Integrated Storage Controller Battery Identifying a Failed Integrated Storage Controller Battery The integrated storage controller (Dell PERC H710) in the DXi6902 Node includes a battery that protects the RAID controller during power failures. The battery allows the RAID controller to store any cached data until power can be restored.
Page 151: Figure 76 Checking Integrated Storage Controller Battery Status
Replacing the Node Integrated Storage Controller Battery Figure 76 Checking Integrated Storage Controller Battery Status Removing a Failed Integrated Storage Controller Battery To remove the integrated storage controller battery from the DXi6902 Node: 1 Shut down the system (see Turning On and Shutting Down the System on page 21).
Page 152: Replacing The Node Network Daughter Card
Replacing the Node Network Daughter Card This section describes how to remove and replace the network daughter card in the DXi6902 Node and contains the following sections: • Obtaining a Replacement Network Daughter Card Quantum DXi6902 User’s Guide...
Page 153: Obtaining A Replacement Network Daughter Card
Obtaining a Before beginning the replacement procedure, make sure that you have Replacement Network the required replacement kit. The appropriate replacement network daughter card will be provided by Quantum Customer Support (see Daughter Card Figure 78). You will need the following items to perform this procedure: •...
Page 154: Figure 79 Checking Network Daughter Card Status
• Installing a Replacement Network Daughter Card Identifying a Failed Network Daughter Card The DXi6902 Node contains a network daughter card that provides three customer-accessible 1 GbE ports (ETH1, ETH2, and ETH3) in the Node. Note: The service port, ETH0, is also located on the network daughter card.
Page 155: Figure 80 Removing And Installing The Network Daughter Card
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing the Node Network Daughter Card Removing a Failed Network Daughter Card To remove the network daughter card from the DXi6902 Node: 1 Shut down the system (see Turning On and Shutting Down the System on page 21).
Page 156: Replacing A Node Processor And Heatsink
Replacing a Node Processor and Heatsink Installing a Replacement Network Daughter Card To install the replacement network daughter card in the DXi6902 Node: 1 Angle the card so that the RJ-45 connectors fit through the slot in the back panel (see Figure 80).
Page 157: Replacing The Processor And Heatsink
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing a Node Processor and Heatsink You will need the following items to perform this procedure: • Replacement processor and heatsink kits provided by Quantum Customer Support. • #2 Phillips screwdriver • ESD grounding wrist strap (included in the replacement kit)
Page 158 • Installing a Replacement Processor and Heatsink Identifying a Failed Processor and Heatsink The DXi6902 Node contains two processors (CPUs), and each is covered by a heatsink to dissipate heat. To identify a failed processor and heatsink: 1 Access the remote management console (see...
Page 159: Figure 82 Checking Processor And Heatsink Status
Heatsink Status Removing a Failed Processor and Heatsink To remove the processor and heatsink from the DXi6902 Node: WARNING: The heatsink and processor are hot to the touch for some time after the system has been powered down. Allow the heatsink and processor to cool before handling them.
Page 160: Figure 83 Removing And Installing The Processor Heatsink
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing a Node Processor and Heatsink 3 Using a #2 Phillips screwdriver, loosen one of the heatsink retention sockets (see Figure 83). Wait 30 seconds for the heatsink to loosen from the processor.
Page 161: Figure 84 Processor Shield Opening And Closing Lever Sequence
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing a Node Processor and Heatsink 7 Similarly, position your thumb firmly over the processor socket release lever near the lock icon, and release the lever from the locked position by pushing down and out from under the tab.
Page 162: Figure 85 Removing And Installing A Processor
ZIF socket Notches in processor Socket keys Installing a Replacement Processor and Heatsink To install the replacement processor and heatsink in the DXi6902 Node: 1 Align the processor with the socket keys on the ZIF socket (see Figure 85). Quantum DXi6902 User’s Guide...
Page 163 Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing a Node Processor and Heatsink Caution: Positioning the processor incorrectly can permanently damage the system board or the processor. Be careful not to bend the pins in the socket. Caution: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket.
Page 164: Replacing The Node Hard Drive Backplane
Replacing the Node Hard Drive Backplane This section describes how to remove and replace the hard drive backplane in the DXi6902 Node and contains the following sections: • Obtaining a Replacement Hard Drive Backplane •...
Page 165: Replacing The Hard Drive Backplane
Replacing the Hard This section describes how to remove and replace the hard drive Drive Backplane backplane in the DXi6902 Node. The hard drive backplane connects the SAS hard drives in the Node to the PERC H710 integrated storage controller.
Page 166: Figure 87 Removing And Installing The Hard Drive Backplane
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing the Node Hard Drive Backplane 4 Remove all hard drives (see Replacing a Node Hard Drive page 86). Caution: To prevent damage to the drives and backplane, you must remove the hard drives from the system before removing the backplane.
Page 167: Figure 88 Hard Drive Backplane Cabling Diagram
SAS connector on system board Installing a Replacement Hard Drive Backplane To install the replacement hard drive backplane in the DXi6902 Node: 1 Use the hooks at the base of the chassis as guides to align the hard drive backplane (see...
Page 168: Replacing The Node System Board
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing the Node System Board must Caution: You install each hard drive in its original location. If the hard drive locations are not correct, the system will not function. 6 Close the Node cover (see Opening and Closing the Node).
Page 169: Replacing The System Board
Replacing the System This section describes how to remove and replace the system board in Board the DXi6902 Node. The system board hosts numerous components, including the processors, integrated storage controller, network daughter card, expansion card risers, and cooling fan assembly.
Page 170 Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing the Node System Board 3 Remove the following components: a Power supplies (see Replacing a Node Power Supply page 91). b Cooling fan assembly (see Removing and Installing the Cooling Fan Assembly on page 195).
Page 171: Figure 90 Removing And Installing The Mini Sas Cable Connector
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing the Node System Board Figure 90 Removing and Metal tab Installing the Mini SAS Cable Connector Mini SAS cable connector Connector on the system board 6 Disconnect all cables from the system board.
Page 172: Figure 91 Removing And Installing The System Board
10 Remove the network daughter card. (see Replacing the Network Daughter Card on page 129). Installing a Replacement System Board To install the replacement system board in the DXi6902 Node: 1 Transfer the following components to the new system board: Quantum DXi6902 User’s Guide...
Page 173 Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing the Node System Board a Heatsinks and processors (see Replacing the Processor and Heatsink on page 133). b Memory modules (see Replacing a Node Memory Module page 99). c Network daughter card. (see...
Page 174 After replacing the system board, you must install the service tag (specific to the Node) on the replacement system board. This allows the DXi6902 software to recognize and display the correct service tag on the Hardware Status page. In addition, you must run a utility to update the OEM ID. This correctly sets the system OEM ID to Quantum.
Page 175 Note: If you do not already have a bootable USB drive in your toolkit, you can make one by following the instructions in DXi-Series Software Installation and Upgrade Guide (6-67321). • Asset_Tag.zip file (available on the DXi6902 downloads page on https://csweb.quantum.com) • 82DFV_R720_CustBSU.pm file (available on the DXi6902 downloads page on https://csweb.quantum.com)
Page 176 Verifying iDRAC Settings After replacing the system board, you must verify that certain iDRAC settings are set to the Quantum required value, and make any changes as needed: 1 As the system boots, press F2 to display the System Setup Main Menu.
Page 177: Replacing The Node
10 Select OK and press <Enter>. 11 Select Yes and press <Enter> to reboot the system. Replacing the Node This section describes how to remove and replace the DXi6902 Node and contains the following sections: • Obtaining a Replacement Node •...
Page 178: Replacing The Node
Information Tag system serial number Replacing the Node This section describes how to remove and replace the DXi6902 Node. If removing and replacing individual FRUs and CRUs does not resolve service problems, then the entire Node must be replaced. Quantum DXi6902 User’s Guide...
Page 179 , PN 6-67321), and the customer data currently on the system will be lost. Caution: Use appropriate ESD precautions, including the use of a grounding strap, when performing this procedure. Removing and replacing the DXi6902 Node includes the following steps: • Removing a Failed Node •...
Page 180 Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing the Node PCIe slot 2 (see Replacing an Expansion Card in Riser 1 page 110). Note: You do not need to remove any other expansion cards from the failed Node. All other required expansion cards are pre- installed in the replacement Node.
Page 181: Replacing The Node Chassis
Navigate to Serial Numbers > Set System Serial Number. c Follow the prompts to set the system serial number. 8 If the DXi6902 is configured for NAS, OST, VTL, or PTT, perform the following actions: • NAS and OST - Disjoin and rejoin the Active Directory Domain or Workgroup on the Configuration >...
Page 182: Replacing The Node Chassis
PN HHJ1G Replacing the Node This section describes how to remove and replace the DXi6902 Node Chassis chassis. There are several items within the Node chassis that are not replaceable as individual FRUs. If any of these components fail, the entire Node chassis must be replaced.
Page 183 Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing the Node Chassis must Caution: You note the number of each hard drive and temporarily label them before removal so that you can install each of them in the correct location in the replacement Node chassis.
Page 184: Figure 95 Removing And Installing The Mini Sas Cable Connector
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing the Node Chassis a Push the mini SAS cable connector to slide it further into the connector (J_SASX8) on the system board (see Figure 95). b Press down and hold the metal tab on the mini SAS cable connector.
Page 185: Figure 96 Removing And Installing The System Board
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing the Node Chassis Figure 96 Removing and Installing the System Board Release pin System board holder System board Support bracket (not present on all systems) Installing a Replacement Node Chassis To install the replacement DXi6902 Node chassis:...
Page 186 Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing the Node Chassis Caution: Take care not to damage the system identification button while placing the system board into the chassis. 3 Push the system board toward the back of the chassis until the board clicks into place.
Page 187: Replacing Array Or Expansion Module Hard Drives
Obtaining a Replacement Array or Expansion Hard Drive • Replacing an Array or Expansion Hard Drive Note: DXi6902 hard disk drives are hot-swappable. You do not need to shut down the system to remove and replace a drive. Caution: Powering down the system incorrectly or removing the wrong drive during a drive failure can result in potential data loss.
Page 188: Replacing An Array Or Expansion Hard Drive
PN 9-03802-02 (non-SED) Replacing an Array or This section describes how to remove and replace a drive in a DXi6902 Expansion Hard Drive Array module (RBOD) or Expansion module (EBOD). Hard drives are pre- assembled in hot-pluggable drive carriers that fit into the drive bays.
Page 189: Figure 98 Dxi6902 Array And Expansion Module Drive Slot
Installing a Replacement Drive in an Array or Expansion Module Identifying a Failed Drive in an Array or Expansion Module The DXi6902 Array modules (RBODs) and Expansion modules (EBODs) each support twelve high capacity (4 TB) hard disk drives (Figure 98).
Page 190: Figure 99 Array And Expansion Hard Drive Carrier Leds
Drive active Removing a Drive from an Array or Expansion Module To remove the failed hard drive from a DXi6902 Array module (RBOD) or Expansion module (EBOD): Caution: You must replace the drive within three minutes after removal to prevent the possibility of overheating the equipment.
Page 191: Figure 100 Removing And Installing An Array Or Expansion Hard
Hard drive carrier Installing a Replacement Drive in an Array or Expansion Module To install the replacement hard drive in a DXi6902 Array module (RBOD) or Expansion module (EBOD): Caution: When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard-drive carrier and...
Page 192: Replacing Array Or Expansion Module Power Supplies
Replacing Array or Expansion Module Power Supplies • The rebuild process takes approximately 17 hours (no system load) to 23 hours (normal system load). • You can continue to use the DXi6902 normally while the drive rebuilds. System performance may be reduced during the rebuilding process.
Page 193: Replacing An Array Or Expansion Power Supply
This section describes how to remove and replace a power supply in a Expansion Power DXi6902 Array module (RBOD) or Expansion module (EBOD). If a power supply fails, you will be notified by a service ticket in the remote Supply management console.
Page 194: Figure 102 Dxi6902 Array And Expansion Module Power Supplies
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing Array or Expansion Module Power Supplies Figure 102 DXi6902 Array and Expansion Module Power Port 1 Port 2 Supplies ID/Diag Power supplies Use the indicator LEDs on the power supply to identify the failed power...
Page 195: Figure 104 Removing And Installing An Array Or Expansion Module
Replacing Array or Expansion Module Power Supplies Removing a Failed Power Supply from an Array or Expansion Module To remove the failed power supply from the DXi6902 Array module (RBOD) or Expansion module (EBOD): Caution: Make sure to remove the failed power supply (service action LED is amber) and not the functioning power supply (AC enabled LED is green).
Page 196: Replacing An Array Module Controller
Installing a Replacement Power Supply in an Array or Expansion Module To install the replacement power supply in the DXi6902 Array module (RBOD) or Expansion module (EBOD): 1 Ensure that the power switch on the new supply is in the off...
Page 197: Obtaining A Replacement Array Module Controller
Obtaining a Before beginning the replacement procedure, make sure that you have Replacement Array the required replacement kit. The appropriate replacement Array module controller will be provided by Quantum Customer Support (see Module Controller Figure 105). You will need the following items to perform this procedure: •...
Page 198: Figure 106 Checking Array Module Controller Status
• Installing a Replacement Array Module Controller Identifying a Failed Array Module Controller The DXi6902 contains one or two Array modules (RBODs). Each Array module contains two controllers (A and B). To identify the failed Array module controller: 1 Access the remote management console (see...
Page 199: Figure 107 Array Module Controller Failure Leds
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing an Array Module Controller 4 Locate the failed controller on the back of the Array module by viewing the Service Action LEDs (see Figure 107). • Service Action Required - This LED is lit when the component has failed, but it is not yet in a state to be replaced.
Page 200: Figure 108 Controller Air Blocker
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing an Array Module Controller Figure 108 Controller Air Blocker 2 Disconnect the SAS cables from the failed controller. 3 Pull the handles out and toward the sides of the controller canister,...
Page 201: Figure 109 Removing And Installing An Array Module Controller
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing an Array Module Controller Figure 109 Removing and Installing an Array Module Controller Array module controller handles 4 Insert the controller air blocker into the open controller slot to make sure that correct airflow is maintained.
Page 202: Replacing An Array Module Bbu
Replacing an Array Module BBU This section describes how to remove and replace the battery backup unit (BBU) in a DXi6902 Array module (RBOD) and contains the following sections: • Obtaining a Replacement Array Module BBU •...
Page 203: Replacing An Array Module Bbu
• Installing a Replacement Array Module BBU Identifying a Failed Array Module BBU The DXi6902 contains one or two Array modules (RBODs). Each Array module contains two controllers (A and B), and each controller contains a battery backup unit (BBU).
Page 204: Figure 111 Checking Array Module Bbu Status
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing an Array Module BBU Figure 111 Checking Array Module BBU Status 4 Locate the controller with the failed BBU on the back of the Array module by viewing the Service Action LEDs (see Figure 112).
Page 205: Figure 112 Array Module Controller Failure Leds
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing an Array Module BBU Figure 112 Array Module Controller Failure LEDs Port 1 Port 2 Controller A Controller B Diag Service action allowed |O|O| Port 1 Port 2 Port 1 Port 2...
Page 206: Figure 113 Controller Air Blocker
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing an Array Module BBU Figure 113 Controller Air Blocker 2 Disconnect the SAS cables from the controller with the failed BBU. 3 Pull the handles out and toward the sides of the controller canister,...
Page 207: Figure 114 Removing And Installing An Array Module Controller
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing an Array Module BBU Figure 114 Removing and Installing an Array Module Controller Array module controller handles 4 Insert the controller air blocker into the open controller slot to make sure that correct airflow is maintained.
Page 208: Figure 115 Removing And Installing An Array Module Bbu
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing an Array Module BBU Figure 115 Removing and Installing an Array Module BBU Cover release buttons Battery Thumbscrew 6 Unscrew the thumbscrew that secures the failed battery to the controller canister and remove the battery.
Page 209: Replacing An Expansion Module Esm Canister
Replacing an Expansion Module ESM Canister This section describes how to remove and replace the ESM canister in a DXi6902 Expansion module (EBOD) and contains the following sections: • Obtaining a Replacement Expansion Module ESM Canister •...
Page 210: Obtaining A Replacement Expansion Module Esm Canister
Replacing an Expansion Module ESM Canister Obtaining a Before beginning the replacement procedure, make sure that you have Replacement Expansion the required replacement kit. The appropriate replacement Expansion module ESM canister will be provided by Quantum Customer Support Module ESM Canister (see Figure 105).
Page 211: Figure 117 Checking Expansion Module Esm Status
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing an Expansion Module ESM Canister Identifying a Failed Expansion Module ESM The DXi6902 contains 0–13 Expansion modules (EBODs). Each Expansion module contains two ESM canisters (A and B). To identify the failed Expansion module ESM canister:...
Page 212: Figure 118 Expansion Module Esm Canister Failure Leds
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing an Expansion Module ESM Canister • Service Action Allowed - This LED is lit when the component has failed and is ready to be replaced. Figure 118 Expansion Module ESM Canister Failure LEDs...
Page 213: Figure 119 Removing And Installing An Expansion Module Esm
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing an Expansion Module ESM Canister Figure 119 Removing and Installing an Expansion Module ESM Canister Expansion Module controller handles Installing a Replacement Expansion Module ESM To install the replacement Expansion module ESM canister:...
Page 214: Replacing An Array Or Expansion Module
Quantum SES and reference NetApp knowledge base article 2016816. Replacing an Array or Expansion Module This section describes how to remove and replace the DXi6902 Array module (RBOD) or Expansion module (EBOD) chassis and contains the following sections: •...
Page 215: Replacing The Array Or Expansion Module Chassis
(EBOD) chassis PN 9-02383-01 Replacing the Array or This section describes how to remove and replace the DXi6902 Array Expansion Module module (RBOD) or Expansion module (EBOD) chassis. There are several items within the Array module or Expansion module chassis that are not Chassis replaceable as individual FRUs.
Page 216: Figure 121 Removing And Installing An Array Module Or Expansion
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing an Array or Expansion Module 3 Remove the Array module or Expansion module from the rack (see Figure 121): a Remove the end caps from each side of the Array or Expansion Module.
Page 217 (right canister as you face the rear of the module). Installing a Replacement Array or Expansion Module Chassis To install the replacement DXi6902 Array module or Expansion module chassis: 1 Install the hard drives from the failed Array module or Expansion...
Page 218 Chapter 3: DXi6902 FRU Removal and Replacement Procedures Replacing an Array or Expansion Module 3 Do one of the following: • Install the Array module controllers from the failed Array module chassis in the replacement chassis (see Replacing an Array Module Controller on page 173).
Page 219: Additional Removal And Replacement Procedures
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Additional Removal and Replacement Procedures Additional Removal and Replacement Procedures Some FRU procedures require removing and re-installing items in the Node that are not FRUs themselves. Refer to the following procedures to remove and re-install non-FRU components in the Node: •...
Page 220: Figure 122 Removing And Installing The Cooling Fan Assembly
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Additional Removal and Replacement Procedures Figure 122 Removing and Cooling fan assembly Installing the Cooling Fan Assembly Cooling fans Blue release levers Cooling fan connectors Guide pins Replacing the Cooling Fan Assembly...
Page 221: Removing And Installing The Pcie Card Holder
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Additional Removal and Replacement Procedures Removing and To remove and replace the PCIe card holder, refer to the following Installing the PCIe Card procedures: Holder • Removing the PCIe Card Holder •...
Page 222: Removing And Installing The Cable Retention Bracket
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Additional Removal and Replacement Procedures Removing and To remove and replace the cable retention bracket, refer to the Installing the Cable following procedures: Retention Bracket • Removing the Cable Retention Bracket •...
Page 223: Removing And Installing The Information Tag
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Additional Removal and Replacement Procedures 2 Place all cables to be routed in the cable retention bracket. Removing and To remove and replace the information tag, refer to the following Installing the...
Page 224: Figure 125 Removing And Installing The Control Panel
Chapter 3: DXi6902 FRU Removal and Replacement Procedures Additional Removal and Replacement Procedures Figure 125 Removing and Screws Control panel cable Installing the Control Panel USB cable vFlash cable Control panel board Control panel 4 Locate and press the tabs on the information tag (see Figure 126).
Page 225: Dxi6902 Replacement Cables
3 Insert the control panel into the slot in the chassis and secure the module with the screws. DXi6902 Replacement Cables Table 13 lists the replacement cables that are available for DXi6902. For cabling diagrams, see Appendix A, DXi6902 Cabling Diagrams.
Page 226 Chapter 3: DXi6902 FRU Removal and Replacement Procedures DXi6902 Replacement Cables Part Number Description 9-02558-01 Replacement power cable (C13 to C14) Quantum DXi6902 User’s Guide...
Page 227: Dxi6902 Bios Settings
• Required DXi6902 BIOS Settings Updating the DXi6902 BIOS The DXI6902 includes a custom Quantum BIOS that is installed on the system board in the Node. After replacing the system board, the BIOS is automatically updated to the correct Quantum version when the system boots up. There is no need to manually update the BIOS.
Page 228: Required Dxi6902 Bios Settings
1 As the system boots, press F2 to display the System Setup Main Menu. 2 Select System BIOS and press <Enter>. 3 Verify that all BIOS settings are set to the Quantum required value, and make any changes as needed (see Table 14).
Page 229 Chapter 4: DXi6902 BIOS Settings Required DXi6902 BIOS Settings System Memory Testing Enabled/Disabled Disabled Memory Operating Mode Advanced ECC Mode /Optimizer Optimizer Mode Mode/Mirror Mode/Spare Mode omconfig chassis biossetup attribute=MemOpMode setting=OptimizerMode Node Interleaving Disabled/Enabled Disabled Processor Settings Logical Processor Enabled/Disabled...
Page 230 Chapter 4: DXi6902 BIOS Settings Required DXi6902 BIOS Settings Number of Cores SATA Settings Embedded SATA ACHI Mode/ATA Mode/RAID Mode/Off omconfig chassis biossetup attribute=EmbSata setting=Off Boot Mode BIOS/UEFI BIOS Boot Sequence Retry Disabled/Enabled Disabled BIOS Boot Settings Boot Sequence Hard Drive C:...
Page 231 Chapter 4: DXi6902 BIOS Settings Required DXi6902 BIOS Settings Slot Disablement (Slots 1-7) Enabled/Disabled/Boot Driver Boot Driver Disabled (slots 1-7) Disabled omconfig chassis biossetup attribute=Slotn setting=BootDriverDisabled Where Slotn is (Slot1,Slot2,…) Serial Communications Serial Communication On without Console On with Console Redirection via...
Page 232 Chapter 4: DXi6902 BIOS Settings Required DXi6902 BIOS Settings Setup Password Not Enabled/Enter Password Not Enabled Password Status Unlocked/Locked Unlocked TPM Security Off/On with Pre-boot Measurement /On without Pre- boot Measurement TPM Activation No Change No Change TPM Status Unknown...
Page 233 Chapter 4: DXi6902 BIOS Settings Required DXi6902 BIOS Settings Report Keyboard Errors Report/Do Not Report Do Not Report omconfig chassis biossetup attribute=ReportKbdErr setting=NoReport F1/F2 Prompt on Error Enabled/Disabled Disabled omconfig chassis biossetup attribute=ErrPrompt setting=Disabled In-System Characterization Enabled/Disabled Enabled Quantum DXi6902 User’s Guide...
Page 234 Chapter 4: DXi6902 BIOS Settings Required DXi6902 BIOS Settings Quantum DXi6902 User’s Guide...
Page 235: Dxi6902 Cabling Diagrams
DXi6902 Fibre Channel Cabling • Figure 133 DXi6902 Ethernet Cabling • Figure 134 DXi6902 Ethernet Cabling - Optional Quad Port 1 GbE Card • Figure 135 DXi6902 Ethernet Cabling - Optional Dual Port 10 GbE Card Quantum DXi6902 User’s Guide...
Page 236 Appendix A: DXi6902 Cabling Diagrams Figure 127 DXi6902 SAS RBOD 2 Cabling (Node to RBODs) |O|O| |O|O| Port 1 Port 2 Port 1 Port 2 Diag Diag System Node (Rear) RBOD 1 |O|O| |O|O| Port 1 Port 2 Port 1...
Page 237 Appendix A: DXi6902 Cabling Diagrams Figure 128 DXi6902 SAS EBOD 2-1 Cabling (RBODs to EBODs) Port 1 Port 1 ID/Diag ID/Diag RBOD 2 |O|O| |O|O| Port 1 Port 2 Port 1 Port 2 Diag Diag EBOD 1-1 Port 1 Port 1...
Page 238 Appendix A: DXi6902 Cabling Diagrams Figure 129 DXi6902 SAS EBOD 1-7 Cabling (EBODs 1-1 through Port 1 Port 1 1-7) ID/Diag ID/Diag EBOD 1-6 Port 1 Port 1 ID/Diag ID/Diag EBOD 1-5 Port 1 Port 1 ID/Diag ID/Diag EBOD 1-4...
Page 239 Appendix A: DXi6902 Cabling Diagrams Figure 130 DXi6902 SAS EBOD 2-6 Cabling (EBODs 2-1 through Port 1 Port 1 2-6) ID/Diag ID/Diag EBOD 2-5 Port 1 Port 1 ID/Diag ID/Diag EBOD 2-4 Port 1 Port 1 ID/Diag ID/Diag EBOD 2-3...
Page 240: Figure 132 Dxi6902 Fibre Channel Cabling
Appendix A: DXi6902 Cabling Diagrams Figure 131 DXi6902 Power System Node (Rear) Cabling Primary Secondary AC Source AC Source EBOD (0 to 13) Port 1 Port 1 ID/Diag ID/Diag Primary Secondary AC Source AC Source RBOD (1 or 2) |O|O|...
Page 241 Appendix A: DXi6902 Cabling Diagrams Figure 134 DXi6902 Ethernet System Node (Rear) Cabling - Optional Quad Port 1 GbE Card To 1 GbE Network Figure 135 DXi6902 Ethernet System Node (Rear) Cabling - Optional Dual Port 10 GbE Card To 10 GbE Network...
Page 242 Appendix A: DXi6902 Cabling Diagrams Quantum DXi6902 User’s Guide...

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