Cisco Small Business Pro Manuals

Cisco Small Business Pro User Manual (201 pages)

Brand: Cisco | Category: Wireless Access Point | Size: 2.89 MB

Table of Contents
3
Preface

8
- Purpose
  9
- Audience
  9
- Organization
  10
- Related Documents
  11
- Required Telephone Systems
  11
- Supported Windows Platforms
  11
- Conventions
  12
  - Conventions Used
    12
- Terminology
  13
  - Using the Mouse
    14
- Obtaining Documents
  15
  - Cisco.com
    15
  - Documentation DVD
    15
  - Ordering Documentation
    16
- Documentation Feedback
  16
- Cisco Product Security Overview
  17
- Reporting Security Problems in Cisco Products
  17
- Obtaining Technical Assistance
  18
- Cisco Technical Support Website
  18
- Submitting a Service Request
  19
- Definition of Service Request Severity
  19
- Obtaining Additional Publications Information
  20
Callconnector Operator Overview

21
- Operator Overview
  21
- Callconnector Operator Deployment Options
  23
- Callconnector Operator Application Windows
  27
  - Call Control Window
    28
  - Call Queue Overview
    29
  - Directory Overview
    31
  - Action Bar
    33
  - Telephone Status Overview
    34
- Using Mouse and Keyboard
  35
- Drag and Drop
  36
- Customizing the Gui
  37
  - Keyboard
    37
Installation and Configuration

39
- Callconnector Operator Installation Overview
  40
- Pre-Requisites for Installation
  41
- Router Configuration for Callconnector Operator
  44
  - Configuration of the Operator's Phone
    44
  - Busy and Night Service Routing
    45
  - Park Numbers
    45
  - Page Numbers
    46
- Minimum System Requirements
  46
  - Hardware
    46
  - System Software
    46
  - LAN Access
    46
- Download Site
  46
- Installing the Callconnector Operator
  47
  - Step 1: Download the Installation Program
    47
  - Step 2: Run the Callconnector Installation
    47
- Configuring the Server
  60
- Performing an Update
  60
- Removing Cisco Callconnector Operator
  60
Getting Started

61
- Getting Started Overview
  62
- Starting Callconnector Operator
  64
- Logging in
  65
- Verifying Operator Information
  66
  - Viewing the Operator Window
    67
  - Troubleshooting
    67
- Making Yourself Available/Unavailable
  68
- Logging out of the Operator
  69
- Exiting the Callconnector Operator
  69
Operator Call Handling

70
- Call Control Window Overview
  71
  - Call Control Window
    71
  - Call Control Toolbar
    71
  - Call Control Menu
    71
- Working with the Lines/Calls
  72
  - Line/Call State Icons
    73
  - Navigating Using Mouse and Keyboard
    73
  - Customizing the Call Control Window
    75
  - Right-Click Menu
    76
  - Drag and Drop
    76
  - Incoming Call Notification
    77
- Call Control Toolbar
  77
  - Fixed Part of Toolbar
    78
  - Idle State Toolbar
    79
  - Incoming Call Toolbar
    80
  - Dial-Tone State Toolbar
    80
  - Connected Call Toolbar
    81
  - Held Call Toolbar
    82
  - Transfer Pending Toolbar
    82
  - Conference Pending Toolbar
    83
  - Two Connected Parties Toolbar
    83
  - Conference Toolbar
    84
- Answering Calls
  84
- Transferring Calls
  86
- Operator Call Handling Options
  90
- Reconnect Extended Calls
  91
- Making Calls
  92
  - Using Call Control Window
    92
  - Using Directory Window
    94
- Disconnecting Calls
  95
- Placing Call on Hold
  96
- Picking up Calls
  97
  - Picking up a Call
    97
  - Group Pickup
    97
- Parking Calls
  98
- Conferencing Calls
  98
- Making a Page Announcement
  99
  - Announcement
    99
- Forwarding Calls
  100
- Device Settings
  100
  - Dial-Through
    100
  - Auto-Answer
    100
  - Auto-Transfer
    101
  - Reload Lines
    101
  - Edit Speed Numbers
    102
Monitoring Queued Calls

104
- Call Queue Overview
  105
  - What Is an Incoming Call Queue
    106
  - Hunt-Group Based Call Queues
    106
  - Queues for Single Operator
    107
  - Queues for Operator and Backup
    108
  - Queues for Multiple Operators
    109
  - Monitored Call Queues
    110
- Call Queue Window
  110
  - Progress Bar and Timeout
    113
- Navigating in the Call Queue Window
  113
  - Call Queue Toolbar
    113
  - Right-Click Menus for the Call Queues
    115
  - Right-Click Menus for the Queued Calls
    116
  - Shortcut Keys
    118
  - Drag and Drop
    118
- Busy and Unavailable Routing
  119
- Incoming Call Queues
  120
- Held Call Queue
  122
- Transferred Call Queue
  122
- Parked Call Queue
  123
- Viewing Queue Window
  123
- Customizing Queue's View
  124
Using Directories

126
- Directory Overview
  127
  - Directory Window
    128
  - Directory Toolbar
    128
  - Directory Window Details
    131
  - Directory Menu
    135
  - Directory Action Bar
    136
- Viewing Directory Information
  138
- Locating Information
  140
  - Selected Entry
    140
  - Moving up and down
    140
  - Searching for Information
    141
  - Search Field
    141
- Maintaining Contacts
  143
- Integrated Call Handling
  145
  - Making a Call
    146
  - Transferring Calls
    147
  - Setting up a Conference
    148
  - Picking up Calls
    149
- Changing Status
  150
- Sending Messages
  151
- Customizing View
  152
Taking Actions

154
- Action Bar Overview
  155
  - Actions Section
    155
  - Availability Section
    155
  - Group/Department Section
    156
  - Notes Section
    156
  - Open the Action Bar
    156
  - Close the Action Bar
    156
- Navigation Options
  157
- Actions Section
  161
  - Sending Messages
    161
  - Call Handling
    162
  - Sending Messages
    163
  - Working with Stored Message Text
    164
  - Handling Calls
    165
- Availability Tab
  166
- Group/Department Tab
  169
- Notes Tab
  172
Viewing Telephone Status

173
10. Setting up Preferences

182
- Preferences Overview
  183
- Navigating Within the Preferences Window
  184
- Configuration
  185
  - Client-Side Dial Plan
    185
  - To Set the Internal Extension Mask
    188
  - To Set Multiple Special Pstns
    188
  - Login Settings
    190
  - Network Adapters Option
    190
  - Email Settings
    192
- Appearance
  192
- Keyboard
  196
  - Dialing Preferences
    196
  - Shortcut Keys
    197
- Localization
  201
  - Language
    201

Cisco Small Business Pro Manuals

Cisco Small Business Pro User Manual (201 pages)

Table of Contents

Preface

Callconnector Operator Overview

Installation and Configuration

Getting Started

Operator Call Handling

Monitoring Queued Calls

Using Directories

Taking Actions

Viewing Telephone Status

10. Setting up Preferences

Cisco Small Business Pro User Manual (106 pages)

Table of Contents

Chapter 1: Getting Started

Chapter 2: Installing Your Phone

Chapter 3: Using Basic Phone Functions

Chapter 4: Using Advanced Phone Features

Chapter 5: Using the Web Interface

Chapter 6: Using the SPA932 Attendant Console

Appendix A: Additional Information

Appendix B: Where to Go from here

Cisco Small Business Pro User Manual (50 pages)

Table of Contents

Chapter 1: Getting Started

Chapter 2: Installing Your Phone

Chapter 3: Using Basic Phone Functions

Related Products

Cisco Categories