Maintaining The System; Contacting Waters Technical Service; Locating System Serial Numbers - Waters ACQUITY UPLC M-Class System Manual

4

Maintaining the system

To ensure an optimally operating system, perform the required maintenance and troubleshooting
activities described in this chapter.

4.1 Contacting Waters Technical Service

If you are located in the USA or Canada, report malfunctions or other problems to Waters
Technical Service (800-252-4752). From elsewhere, phone the Waters corporate headquarters in
Milford, Massachusetts (USA) or contact your local Waters subsidiary. The Waters website
includes phone numbers and email addresses for Waters locations worldwide. Visit
www.waters.com.
When you contact Waters, be prepared to provide the following information:
• Error message (if any)
• Nature of the symptom
• Serial number of the system module and its firmware version, if applicable
• Flow rate
• Operating pressure
• Solvent or solvents
• Detector settings (sensitivity and wavelength)
• Type and serial number of column or columns
• Sample type and diluent
• Data software version and serial number
• System workstation model and operating system version
For an explanation about how to report shipping damages and submit claims, see the document
Waters Licenses, Warranties, and Support Services on the Waters website (www.waters.com).
For troubleshooting information, visit support.waters.com.

4.1.1 Locating system serial numbers

The serial numbers on the system's modules facilitate service and support. Serial numbers also
provide a way to create single-log entries for each module, so that you can review the usage
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