The Device Will Not Load A Voice Application; The Device Will Not Load An Operator Template; The Device Does Not Respond To Button Presses; The Device Will Not Turn On - Honeywell Vocollect Hardware Reference Manual

The Device Will Not Load a Voice Application

1. Try loading the voice application again. See the VoiceConsole online help for instructions.
2. Make sure the device is properly placed in a charger.
3. Check for error messages in VoiceConsole.
4. Make sure you are in radio range of an access point.
5. Make sure the device's ChangeTaskEnabled parameter is set to 1.
6. Reboot the device.
7. Put the device in debug mode to look for a clue to the problem.

The Device Will Not Load an Operator Template

1. Make sure you are loading the operator properly.
2. Make sure the operator has created a voice template.
3. Make sure you are in radio range.
4. Reboot the device.

The Device Does Not Respond to Button Presses

1. Make sure the device has a fully charged battery.
2. Reboot the device.
3. Send the device back to Honeywell for repair.

The Device Will Not Turn On

1. Make sure the battery is properly seated on the device.
2. Make sure the device has a fully charged battery.
3. Send the device back to Honeywell for repair.

The Device Keeps Shutting Off

1. Change the battery.
2. Make sure you are placing the battery on correctly.
3. Check the battery compartment on the device to make sure it is not damaged. If it is damaged, send the device
back to Honeywell for repair.
4. Check VoiceConsole for crash dump files with this device's specific serial number.

Troubleshooting Guide for the Talkman A500/T5 Battery Charger

This topic describes some of the issues that can arise with the Talkman A500/T5 Battery Charger, their causes and
how you can verify the cause.
| Troubleshooting Equipment Problems | 259