Packaging Items For Return To Honeywell; Sending Equipment Back For Repairs: Return Material Authorization (Rma) Procedures; Troubleshooting Vmt Configurations - Honeywell Vocollect Hardware Reference Manual

Packaging Items for Return to Honeywell

Note: Properly packaged RMA items facilitate faster repair and return of Honeywell products. Honeywell
appreciates your assistance and adherence to these policies.
1. Pack items so that no items can come into direct contact with one another or with the sides, bottom, or top of the
shipping container.
2. Line the shipping container with at least one layer of padding, preferably anti-static bubble pack.
3. Pack each item individually in a bag or wrapping, preferably anti-static bubble bags or wrapping.
• If individual wrapping is not possible, place some packing material (such as anti-static bubble pack) on the
bottom of the shipping container, then pack items between layers of the material.
• Avoid using foam peanuts as the only packing material because they do not prevent items from coming into
contact with each other or the walls of the shipping container. Peanuts can, however, fill empty space in the
shipping container and on top of items that have been individually packed in anti-static bubble bags.

Sending Equipment Back for Repairs: Return Material Authorization (RMA) Procedures

1. Send an email to ACSHSMVocollectRMA@honeywell.com with the following information:
• Name of customer contact person
• Company name
• Company address
• Phone number
• Fax number
2. Also provide the following information about the items being returned:
• Quantity
• Description of product
• Serial number
• The version number of the software currently installed at your site
• Description of problem or reason for return
• Whether the product is covered by warranty, Extended Service Plan (ESP), or Depot Express
• A purchase order number if items are not covered by ESP or Depot Express
3. Include the RMA number on the shipping label, if shipping items to Honeywell.
4. Package the equipment according to the packaging instructions.
5. Address the shipping label to: Honeywell, 4250 Old William Penn Highway Monroeville, PA 15146-1622 RMA

Troubleshooting VMT Configurations

The following procedures are for fault determination with Vehicle Mount Talkman (VMT) when powered by the
vehicle power system. These procedures can be done with minimal Honeywell technical support to determine the
specific malfunction of a non-working VMT:
• Be sure the vehicle battery is charged and working, turn-on the vehicle and assure it starts. If the vehicle does not
start then the vehicle should be serviced by qualified personnel.
• If VMT was installed after the vehicle key switch, ensure it powers on when the vehicle is turned on. Honeywell
recommends the VMT be installed before the vehicle key switch to ensure it is always getting power when the
vehicle has a battery.
• If another Talkman device is available, substitute it for the non-working Talkman. If this substitute Talkman also
does not work, it is likely the problem is with the VMT power system. However, if the substitute works, then it is
likely that the original device is in need of service.
• Exchange the VMT Battery Adapter from the non-working VMT with a known working Battery Adapter. If the
VMT works with the new Battery Adapter, then the original Battery Adapter is likely in need of replacement.
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