I Can't Hear Anything Through The Headset; The Scanner Will Not Scan; My Headset Won't Stay On; The Device Beeps Every Few Seconds - Honeywell Vocollect Hardware Reference Manual

I Can't Hear Anything Through the Headset

1. Make sure the device has a fully charged battery.
2. Make sure the headset is properly connected to the device.
3. Try the headset on a device that is not having problems.
4. Try a different headset on the device with the problem.
5. Turn the device off and then back on again.
6. Reboot the device.
7. If you are using an SRX or SRX2 headset, make sure your headset is paired with your device.
8. If the headset is broken, send it back to Honeywell for repair.

The Scanner will not Scan

These steps apply to bar code scanners external to the Talkman device and not the integrated scanner in the Talkman
A730.
1. Make sure the scanner is on, plugged into the Talkman device properly, and that the battery is charged.
2. Make sure the Talkman device is on, the battery is charged, and that it is running voice process software (task or
voice application) that is set up for scanning.
3. Using VoiceConsole, verify that the task is set up to use the port "BT_SCAN" for its scanning connection in the
advanced settings of the task package.
4. Check the Talkman device in VoiceConsole. If the "Peripherals Paired With" status indicates "searching," verify
that the correct Bluetooth address was entered. Correct the entry if necessary by following the initial procedure to
set up the connection.
5. If the scanner beeps several times after a scan, it is not connected. Verify the connection with the Talkman.
6. If the scanner appears to scan and beeps once (indicating successful scan) but Talkman does not appear to accept
input, assure that the task termination characters are the default (CR/LF). If not, the scanner or task may need to be
reprogrammed to match.
7. If a scan was attempted while the Talkman was asleep, the Talkman may ignore all subsequent scans. Toggling
the Talkman on/off will typically correct this condition.
8. Try connecting the scanner to a different device.
9. If the scanner is damaged, send it back to Honeywell for repair.

My Headset Won't Stay On

1. Make sure the headset wire is clipped properly to your clothing.
2. Make sure that you are following the proper procedure for wearing a headset.
3. If you are using an SRX headset, make sure the headband strap is positioned properly across the back of your
head.

The Device Beeps Every Few Seconds

1. Wait for a few minutes. The voice engine may just be communicating with the host.
2. If the beeping continues beyond a few minutes, see the administrator.
3. The administrator can check device logs in VoiceConsole to attempt to diagnose the problem.
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