About Sending Equipment Back For Repairs - Honeywell Vocollect Hardware Reference Manual

If this occurs...
The power LED on a 5-bay charger
is not always green but flashes
amber.
Warning: Replace a battery only with another battery that has been authorized by Honeywell for the product
you are using. Use of an unqualified battery may present a risk of fire, explosion, leakage, or other hazard.
See also Honeywell Battery Safety

About Sending Equipment Back for Repairs

Important:
• Only equipment purchased directly from Honeywell can be returned to Honeywell for repairs.
• If you purchased Honeywell equipment — for example, a headset in the SR-Series — from a Honeywell
reseller, contact the reseller.
• If you are using Vocollect VoiceClient on a handheld device, contact the reseller or device manufacturer if
you have questions or issues concerning the device.
Attention: Remove ear pads, mounting discs, cables, and cord clips before shipping. These consumable
items slow down the repair process, and units will be shipped back without these consumables installed.
Honeywell issues RMAs for all returns regardless of the reason for the return. This guarantees proper tracking of
equipment, ensures proper handling, and facilitates a fast return.
The Customer Service department generally issues RMAs to customers who are returning products for repair.
However, Honeywell may issue RMAs for other reasons, such as the following:
• The product belongs to Honeywell. Honeywell may have loaned the product to a customer or provided it as a
sample.
• Honeywell requested that the customer return the item, perhaps for testing.
• A Honeywell employee at the customer site has determined that the product should go back to Honeywell for
some other reason.
• Exchange — for example, an incorrect item was shipped or the wrong size of belt was ordered.
Some Honeywell customers have service contracts with repair depots to perform repairs on Honeywell products.
Customers with these service contracts should contact their repair depot to return equipment. Follow the RMA
issuance procedures to eliminate unnecessary repair costs and to ensure timely product receipt. If you have a question
about the RMA process, please contact Customer Service.
Try these steps...
Check to see if the contacts on the
device and charger are clean. If
not, follow cleaning procedures
and retry.
This is normal operation
and indicates that the
"DISTRIBUTABLE" parameter
has been set to "1" for the device in
the master (gray color tab) slot.
There is data communication on
the serial port of the device in the
master slot. This propagates the
device configuration to others
in the slot so that a new device
can be easily accessed through
VoiceConsole without serial
configuration.
| Troubleshooting Equipment Problems | 262
If the steps don't work...
Have the charger replaced or
repaired. This is not able to be
corrected by a customer.