About Servicenow Ticketing Service Templates; About High Availability - HPE XP7 Automation Director User Manual

Remove Host from Cluster in vCenter
Enables you to unmount VMFS datastores, unallocate volumes from the specified ESX host, and
delete zoning.

About ServiceNow ticketing service templates

The following Automation Director ServiceNow ticketing service templates are provided with the software
and are preconfigured:
• Call ServiceNow Table API
This service template makes a call to the ServiceNow Table API.
• Create ServiceNow Incident Ticket
This service template creates a new ServiceNow incident ticket.
• Update ServiceNow Incident Ticket
This service template updates a ServiceNow incident ticket.
• Retrieve ServiceNow Incident Tickets
This service template retrieves a single ServiceNow incident ticket or a group of incident tickets.
NOTE: For information about the ServiceNow Workflow Integration package that provides an XML file
containing the update set required to integrate an Automation Director service into a ServiceNow
workflow, see ServiceNow workflow integration on page 81.

About High Availability

High Availability (HA) enables you to create and maintain synchronous, remote copies of data volumes. A
virtual storage machine is configured in the primary and secondary storage systems using the actual
information of the primary storage system, and the High Availability primary and secondary volumes are
assigned the same virtual LDEV number in the virtual storage machine. This enables the host to see the
pair volumes as a single volume on a single storage system, and both volumes receive the same data
from the host. A quorum disk, which can be located in a third and external storage system or in an iSCSI-
attached host server, is accessed by both storage systems and is used to monitor the pair volumes in
case of any communication failure.
NOTE: For additional information on HA, see the HPE XP7 High Availability User Guide.
A number of service templates support High Availability (HA) configurations. HA enables read/write
copies of the same data in two places at the same time for continuous mirroring. Automation Director
supports three HA configurations:
• Single-server configuration
• Server-cluster configuration
• Cross-path configuration
Cross-path suppression
If the distance between the primary site and the secondary site is long, I/O using the cross-path causes
overhead. Suppress I/O of the cross-path by setting ALUA (Asymmetric Logical Unit Access) or HMO
(Host Mode Option).
54 About ServiceNow ticketing service templates