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HPE ProLiant XL230k Gen10 Maintenance And Service Manual

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HPE ProLiant XL230k Gen10 Server
Maintenance and Service Guide
Abstract
This guide is for an experienced service technician. Hewlett Packard Enterprise assumes that you
are qualified in the servicing of computer equipment and trained in recognizing hazards in
products with hazardous energy levels and are familiar with weight and stability precautions for
rack installations.
Part Number: 876308-003c
Published: February 2019
Edition: 3

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Summary of Contents for HPE ProLiant XL230k Gen10

  • Page 1 HPE ProLiant XL230k Gen10 Server Maintenance and Service Guide Abstract This guide is for an experienced service technician. Hewlett Packard Enterprise assumes that you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations.
  • Page 2 © Copyright 2017, 2018 Hewlett Packard Enterprise Development LP Notices The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services.

  • Page 3: Table Of Contents

    Removing and replacing the mezzanine card................... 36 Removing and replacing the NVMe backplane................. 37 Removing and replacing the NVMe riser...................37 Removing and replacing the HPE Smart Storage battery..............38 Removing and replacing the front panel LED/SUV board assembly..........39 Removing and replacing the processor..................... 40 Removing and replacing the battery....................44...
  • Page 4 Removing and replacing the I/O riser module .................. 47 HPE Trusted Platform Module 2.0 Gen10 Option................50 Troubleshooting..................51 Troubleshooting resources........................ 51 Diagnostic tools..................52 Product QuickSpecs.......................... 52 UEFI System Utilities.........................52 Selecting the boot mode ......................52 Secure Boot..........................53 Launching the Embedded UEFI Shell ..................53 Intelligent Provisioning........................54...
  • Page 5 Warranty information......................... 72 Regulatory information........................73 Documentation feedback........................73...

  • Page 6: Illustrated Parts Catalog

    Illustrated parts catalog System components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website. Item Description Front panel LED/SUV assembly spare parts on page 7 System board spare parts on page 7 Backplane board spare parts on page 7 DIMM spare parts on page 7 Processor spare parts on page 8...

  • Page 7: Front Panel Led/Suv Assembly Spare Parts

    Network adapter spare parts on page 13 — System battery spare parts on page 14 — HPE Smart Storage Battery spare part on page 14 — Cable spare parts on page 14 Not shown. For more information, see "Removal and replacement procedures on page 26."...

  • Page 8: Processor Spare Parts

    Processor spare parts Customer self repair on page 16: optional Description Spare part number 3.6 GHz Intel Xeon-G 5122 processor 875719-001 2.6 GHz Intel Xeon-G 6126 processor 875720-001 2.6 GHz Intel Xeon-G 6126F processor 878097-001 3.4 GHz Intel Xeon-G 6128 processor 875721-001 2.1 GHz Intel Xeon-G 6130 processor 874736-001...

  • Page 9: Heatsink Spare Parts

    Heatsink (rear) 868261-001 Mezzanine board spare parts Customer self repair on page 16: optional Description Spare part number HPE Apollo IB EDR 100 Gb 2P Adapter 844381-001 HPE 100Gb 1P OPA Adapter 864056-001 HPE IB EDR 100Gb 1P 841QSFP28 Adapter 878578-001...
  • Page 10 Table 1: SATA SFF hard drives Description Spare part number 1 TB SATA 7.2K SFF SC DS HDD 765872-001 1 TB SATA 7.2K SFF SC 512e DS HDD 832984-001 2 TB SATA 7.2K SFF SC 512e DS HDD 765873-001 Table 2: SATA SFF SSDs Description Spare part number 120 GB SATA RI SFF SC SSD...
  • Page 11 Description Spare part number 1.92 TB SATA MU SFF SC SSD 817116-001 1.92 TB SATA RI SFF SC DS SSD 878852-001 1.92 TB SATA RI SFF SC DS SSD 875657-001 1.92 TB SATA RI SFF SC SSD 817085-001 3.84 TB SATA 6G RI SFF SC DS SSD 868932-001 3.84 TB SATA RI SFF SC DS SSD 878855-001...
  • Page 12 Table 4: SAS SFF SSDs Description Spare part number 400 GB SAS 12G MU SFF SC DS SSD 872505-001 400 GB SAS 12G MU SFF SC DS SSD 873566-001 400 GB SAS 12G WI SFF SC DS SSD 873563-001 480 GB SAS RI SFF SC DS SSD 875681-001 800 GB SAS 12G MU SFF SC DS SSD 872506-001...

  • Page 13: Enablement Spare Parts

    Customer self repair on page 16: optional Description Spare part number HPE StoreFabric CN1200E 10Gb Converged 767078-001 Network Adapter HPE Smart Array E208i-p SR Gen10 Controller 836266-001 HPE Smart Array E208e-p SR Gen10 Controller 836267-001 HPE Smart Array P408i-p SR Gen10 Controller 836269-001...

  • Page 14: System Battery Spare Parts

    840140-001 HPE Ethernet 1Gb four-port 331T Adapter 649871-001 HPE Ethernet 10/25Gb two-port 621SFP28 Adapter 869570-001 HPE Ethernet 4x25Gb one-port 620QSFP28 Adapter 840134-001 HPE Ethernet 1Gb two-port 361T Adapter 656241-002 HPE Ethernet 1Gb two-port 332T Adapter 616012-001 System battery spare parts...
  • Page 15 Description Spare part number Front I/O data/SUV/LED cable 869328-001 HPE Smart Array E208i-p/P408i-p SAS cable 868266-001 Cable retention connector clip (12 clips) P12571-001 Illustrated parts catalog...

  • Page 16: Customer Self Repair

    Customer self repair Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement.
  • Page 17 Hewlett Packard Enterprise de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit. REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise exige que le remplacement de la pièce soit effectué...
  • Page 18 essere restituito con la documentazione associata nell'imballo di spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di Hewlett Packard Enterprise. Nel caso di riparazione da parte del cliente, Hewlett Packard Enterprise sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
  • Page 19 Parts-only Warranty Service (Garantieservice ausschließlich für Teile) Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service (Garantieservice ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stellt Hewlett Packard Enterprise Ersatzteile kostenlos zur Verfügung. Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet.
  • Page 20 componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio. Customer Self Repair Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is.
  • Page 21 Hewlett Packard Enterprise) concluir que o reparo pode ser efetuado pelo uso de uma peça CSR, a Hewlett Packard Enterprise enviará a peça diretamente ao cliente. Há duas categorias de peças CSR: • Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
  • Page 22 Customer self repair...
  • Page 23 Customer self repair...
  • Page 24 Customer self repair...
  • Page 25 Customer self repair...

  • Page 26: Removal And Replacement Procedures

    Removal and replacement procedures Required tools You need the following items for some procedures: • T-10 Torx screwdriver • T-15 Torx screwdriver • T-30 Torx screwdriver Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you must follow when setting up the system or handling parts.

  • Page 27: System Warnings And Cautions

    This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching. This symbol indicates that the component exceeds the recommended weight for one individual to handle safely.

  • Page 28: Power Down The Server

    4. Open the front bracket (Opening the front bracket on page 29). 5. Remove the rear support bracket (Removing the rear support bracket on page 31). Power down the server Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical server data and programs.

  • Page 29: Removing The Access Panel

    4. Place the server on a flat, level work surface. To replace the server, reverse the removal procedure. Removing the access panel IMPORTANT: The left and right sides of the chassis are oriented 180° from each other. Components that are installed on one side of the chassis must be turned 180° when they are installed on the opposite side.

  • Page 30: Removing The Air Baffle

    4. Remove the access panel (Removing the access panel on page 29). 5. Open the front bracket. NOTE: Depending on the server configuration, the HPE Smart Storage Battery or the M.2 enablement backplane might be installed on the front bracket.

  • Page 31: Removing The Rear Support Bracket

    To replace the component, reverse the removal procedure. Removing the rear support bracket IMPORTANT: The left and right sides of the chassis are oriented 180° from each other. Components that are installed on one side of the chassis must be turned 180° when they are installed on the opposite side.

  • Page 32: Removing And Replacing An Nvme Drive

    To replace the component, reverse the removal procedure. Removing and replacing an NVMe drive IMPORTANT: The left and right sides of the chassis are oriented 180° from each other. Components that are installed on one side of the chassis must be turned 180° when they are installed on the opposite side.

  • Page 33: Removing And Replacing Dimms

    To replace the component, reverse the removal procedure. Removing and replacing DIMMs IMPORTANT: The left and right sides of the chassis are oriented 180° from each other. Components that are installed on one side of the chassis must be turned 180° when they are installed on the opposite side.

  • Page 34: Removing And Replacing The M.2 Enablement Backplane

    Removing and replacing the M.2 enablement backplane IMPORTANT: The left and right sides of the chassis are oriented 180° from each other. Components that are installed on one side of the chassis must be turned 180° when they are installed on the opposite side.

  • Page 35: Removing And Replacing The Cable Retention Clip

    5. Open the front bracket (Opening the front bracket on page 29). 6. Remove the M.2 enablement backplane (Removing and replacing the M.2 enablement backplane on page 34). 7. Remove the SSD drive. To replace the component, reverse the removal procedure. Removing and replacing the cable retention clip Procedure 1.

  • Page 36: Removing And Replacing The Mezzanine Card

    To replace the component, reverse the removal procedure. Removing and replacing the mezzanine card Procedure 1. Power down the server (Power down the server on page 28). 2. Remove the server (Removing the server on page 28). 3. Place the server on a flat, level work surface. 4.

  • Page 37: Removing And Replacing The Nvme Backplane

    7. Disconnect all cables from the mezzanine card. To replace the component, reverse the removal procedure. Removing and replacing the NVMe backplane IMPORTANT: The left and right sides of the chassis are oriented 180° from each other. Components that are installed on one side of the chassis must be turned 180° when they are installed on the opposite side.

  • Page 38: Removing And Replacing The Hpe Smart Storage Battery

    8. Remove the NVMe riser. To replace the component, reverse the removal procedure. Removing and replacing the HPE Smart Storage battery IMPORTANT: The left and right sides of the chassis are oriented 180° from each other. Components that are installed on one side of the chassis must be turned 180° when they are installed on the opposite side.

  • Page 39: Removing And Replacing The Front Panel Led/Suv Board Assembly

    8. Remove the Smart Storage battery. To replace the component, reverse the removal procedure. Removing and replacing the front panel LED/SUV board assembly IMPORTANT: The left and right sides of the chassis are oriented 180° from each other. Components that are installed on one side of the chassis must be turned 180° when they are installed on the opposite side.

  • Page 40: Removing And Replacing The Processor

    8. Disconnect the front panel LED/SUV board assembly cables from the system board (Front panel LED board assembly cabling on page 65). 9. Remove the front panel LED/SUV board assembly. To replace the component, reverse the removal procedure. Removing and replacing the processor Before performing this procedure, Hewlett Packard Enterprise recommends identifying the processor-heatsink module components (Processor, heatsink, and socket components on page 63).
  • Page 41 IMPORTANT: The left and right sides of the chassis are oriented 180° from each other. Components that are installed on one side of the chassis must be turned 180° when they are installed on the opposite side. Power down the server (Power down the server on page 28). Remove the server (Removing the server on page 28).
  • Page 42 d. Unlatch the remaining corners of the frame. e. Separate the frame from the heatsink. The processor remains attached to the frame. 10. Using a cleaning solvent, remove the existing thermal grease from the processor and heatsink. 11. Apply thermal grease or a thermal pad to the new processor. 12.
  • Page 43 c. Align the processor heatsink assembly with the alignment pins and gently lower it down until it sits evenly on the socket. The heatsink alignment pins are keyed. The processor will only install one way. A standard heatsink is shown. Your heatsink might look different. d.

  • Page 44: Removing And Replacing The Battery

    16. Install the access panel. 17. Install the server. Removing and replacing the battery If the server no longer automatically displays the correct date and time, then replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.

  • Page 45: Removing And Replacing The System Board

    IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, reconfigure the system through UEFI System Utilities. To replace the component, reverse the removal procedure. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.

  • Page 46: Re-Entering The Server Serial Number And Product Id

    13. Remove all screws from the system board. 14. Remove the system board. 15. Install the new system board. 16. Install the components in the reverse order of removal. 17. Install the server into the chassis. 18. Press the Power On/Standby button. The server exits standby mode and applies full power to the system.

  • Page 47: Removing And Replacing The I/O Riser Module

    The following alert appears: Product ID is modified only by qualified personnel. This value must match the product ID located on the chassis. 7. Type the product ID and press Enter. 8. Press F10 to save the configuration. The procedure is complete. Removing and replacing the I/O riser module IMPORTANT: The left and right sides of the chassis are oriented 180°...
  • Page 48 IMPORTANT: Microsoft Windows does not include native support for certain expansion cards that can be installed in the I/O module. For more information about enabling support, see the Hewlett Packard Enterprise website (http://www.hpe.com/support/XL230k-io). 5. Install the expansion board in the replacement riser.
  • Page 49 6. Install the riser cover. 7. Install the riser into the I/O module. Removal and replacement procedures...

  • Page 50: Hpe Trusted Platform Module 2.0 Gen10 Option

    To replace the component, reverse the removal procedure. HPE Trusted Platform Module 2.0 Gen10 Option The HPE Trusted Platform Module 2.0 Gen10 Option is not a customer-removable part. CAUTION: If the TPM is removed from the original server and powered up on a different server, data stored in the TPM including keys will be erased.

  • Page 51: Troubleshooting

    • Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy provides a list of error messages and information to assist with interpreting and resolving error messages. •...

  • Page 52: Diagnostic Tools

    Product QuickSpecs For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs). UEFI System Utilities The UEFI System Utilities is embedded in the system ROM. Its features enable you to perform a wide range of configuration activities, including: •...

  • Page 53: Secure Boot

    Using the System Utilities options described in the following sections. • Using the iLO RESTful API to clear and restore certificates. For more information, see the Hewlett Packard Enterprise website (http://www.hpe.com/info/redfish). • Using the secboot command in the Embedded UEFI Shell to display Secure Boot databases, keys, and security reports.

  • Page 54: Intelligent Provisioning

    5. Enter the exit command to exit the Shell. Intelligent Provisioning Intelligent Provisioning is a single-server deployment tool embedded in ProLiant servers and HPE Synergy compute modules. Intelligent Provisioning simplifies server setup, providing a reliable and consistent way to deploy servers.

  • Page 55: Hpe Insight Remote Support

    Hewlett Packard Enterprise strongly recommends that you register your device for remote support to enable enhanced delivery of your Hewlett Packard Enterprise warranty, HPE support services, or Hewlett Packard Enterprise contractual support agreement. Insight Remote Support supplements your monitoring continuously...

  • Page 56: Hpe Smart Storage Administrator

    HPE Smart Storage Administrator HPE SSA is the main tool for configuring arrays on HPE Smart Array SR controllers. It exists in three interface formats: the HPE SSA GUI, the HPE SSA CLI, and HPE SSA Scripting. All formats provide support for configuration tasks.

  • Page 57: Component Identification

    Component identification Front panel components Item Description Serial number/iLO information pull tab SUV connector Drive bay 1 Drive bay 2 Drive bay 3 Drive bay 4 Release latch Front panel LEDs and buttons Component identification...

  • Page 58: Front Panel Led Power Fault Codes

    Item Description Status Power on/Standby button and System • Solid green = System on power LED • Flashing green (1 Hz/cycle per sec) = System attempting to power on • Solid amber = System in standby • Off = No power present Health LED •...

  • Page 59: Hot-Plug Drive Led Definitions

    LED behavior Memory 3 flashes Riser board PCIe slots 4 flashes FlexibleLOM 5 flashes Removable HPE Smart Array SR Gen10 controller 6 flashes System board PCIe slots 7 flashes Power backplane or storage backplane 8 flashes Power supply 9 flashes...

  • Page 60: Nvme Drive Components And Leds

    Item LED Status Definition The drive is doing one of the following: Flashing green • Rebuilding • Performing a RAID migration • Performing a strip size migration • Performing a capacity expansion • Performing a logical drive extension • Erasing •...

  • Page 61: Chassis Server Bay Numbering

    Chassis server bay numbering Chassis I/O module bay numbering Component identification...

  • Page 62: System Board Components

    System board components Item Description Internal USB port Processor 2 DIMM slots Processor 2 NVMe riser connector Processor 1 DIMM slots Processor 1 Mezzanine B connector (Processor 2) Mezzanine A connector (Processor 1) SATA cable connector Front panel USB cable connector M.2 cable connector Trusted Platform Module Front panel SUV cable connector...

  • Page 63: Processor, Heatsink, And Socket Components

    In a single processor configuration, the processor 2 socket dust cover must remain installed during operation. In a single processor configuration, NVMe is not supported. In a single processor configuration, Mezzanine B is not supported. Processor, heatsink, and socket components Item Description Heatsink nuts...

  • Page 64: System Maintenance Switch Descriptions

    System maintenance switch descriptions Position Default Function Off = iLO 5 security is enabled. On = iLO 5 security is disabled. Reserved Reserved Reserved Off = Power-on password is enabled. On = Power-on password is disabled. Off = No function On = Restore default manufacturing settings Reserved —...

  • Page 65: Cabling

    Cabling Front panel LED board assembly cabling SATA drive cabling Cabling...

  • Page 66: M.2 Ssd Cabling

    M.2 SSD cabling Mezzanine card cabling Single mezzanine configuration Dual mezzanine configuration NOTE: Mezzanine B is not supported in a single processor configuration. Cabling...
  • Page 67 Single EDR mezzanine with fabric management cable Dual EDR mezzanines with fabric management cable NOTE: Mezzanine B is not supported in a single processor configuration. Cabling...

  • Page 68: Nvme Backplane Cabling

    NVMe backplane cabling NOTE: NVMe is not supported in a single processor configuration. HPE Smart Storage Battery cabling Cabling...

  • Page 69: Suv Cable Connectors

    SUV cable connectors CAUTION: Before disconnecting the SUV cable from the connector, always squeeze the release buttons on the sides of the connector. Failure to do so can result in damage to the equipment. Item Connector Description Serial For trained personnel to connect a null modem serial cable and perform advanced diagnostic procedures For connecting up to two USB 2.0 devices Video...

  • Page 70: Specifications

    70 kPa. For certain approved hardware configurations, the supported system inlet temperature range is extended. The approved hardware configurations for this system are listed on the Hewlett Packard Enterprise website (http://www.hpe.com/servers/ASHRAE). Server specifications Specification...

  • Page 71: Support And Other Resources

    Hewlett Packard Enterprise Support Center More Information on Access to Support Materials page: www.hpe.com/support/AccessToSupportMaterials IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HPE Passport set up with relevant entitlements. Support and other resources...

  • Page 72: Customer Self Repair

    Remote support and Proactive Care information HPE Get Connected www.hpe.com/services/getconnected HPE Proactive Care services www.hpe.com/services/proactivecare HPE Proactive Care service: Supported products list www.hpe.com/services/proactivecaresupportedproducts HPE Proactive Care advanced service: Supported products list www.hpe.com/services/proactivecareadvancedsupportedproducts Proactive Care customer information Proactive Care central www.hpe.com/services/proactivecarecentral Proactive Care service activation www.hpe.com/services/proactivecarecentralgetstarted...

  • Page 73: Regulatory Information

    Documentation Feedback (docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page.

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