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HPE ProLiant XL740f Gen9 Server
User and Maintenance Guide
Abstract
This document is for the person who installs, administers, services, and troubleshoots servers. This guide describes identification and
maintenance procedures, and specifications and requirements for hardware components and software. Hewlett Packard Enterprise
assumes you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight
and stability precautions.
Part Number: 799164-003a
October 2016
Edition: 4
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Summary of Contents for HPE ProLiant XL740f Gen9
- Page 1 HPE ProLiant XL740f Gen9 Server User and Maintenance Guide Abstract This document is for the person who installs, administers, services, and troubleshoots servers. This guide describes identification and maintenance procedures, and specifications and requirements for hardware components and software. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
- Page 2 © Copyright 2014, 2016 Hewlett Packard Enterprise Development LP The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
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Page 3: Table Of Contents
Active Health System ..........................17 iLO RESTful API support ..........................18 Integrated Management Log ........................18 HPE Insight Remote Support ........................18 HPE ProLiant Pre-boot Health Summary ....................19 Insight Diagnostics ..............................20 Insight Diagnostics survey functionality ....................... 20 Intelligent Provisioning ............................20 Erase Utility .............................. - Page 4 Operating System Version Support ......................29 Version control............................. 29 Operating systems and virtualization software support for ProLiant servers ..........29 HPE Technology Service Portfolio ......................29 Change control and proactive notification ....................30 Troubleshooting ............................31 Troubleshooting resources ............................. 31 Spare parts catalog ..........................
- Page 5 Turkey RoHS material content declaration ....................58 Ukraine RoHS material content declaration ....................58 Electrostatic discharge ..........................59 Preventing electrostatic discharge ......................... 59 Grounding methods to prevent electrostatic discharge ..................59 Specifications ............................60 Environmental specifications ..........................60 Server specifications .............................. 60 Support and other resources ........................
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Page 6: Component Identification
Component identification Front panel identification Item Description Status Serial label pull tab — SUV connector — Power On/Standby button and Solid green = System is on. system power LED Flashing green (1 Hz/cycle per sec) = Performing power on sequence Flashing amber (1Hz/cycle per sec) = Power or critical fault Amber = System is in standby. -
Page 7: Server Components
Server components Item Description Front panel I/O board FlexibleLOM connector port 1 FlexibleLOM connector port 0 FlexibleLOM mezzanine board System battery Processor 1 socket Processor 1 DIMM slots (2x4) Processor 2 socket Processor 2 DIMM slots (2x4) 12-pin power supply connector Accelerators (2) Personality board Power supply... -
Page 8: Server Numbering In Rack
Server numbering in rack Serial label pull tab Component identification 8... -
Page 9: Dimm Slot Locations
DIMM slot locations DIMM slots are numbered sequentially (1 through 8) for each processor. The supported AMP modes use the alpha assignments for population order, and the slot numbers designate the DIMM slot ID for spare replacement. Component identification 9... -
Page 10: Operations
Operations Power down the server Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical server data and programs. IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to the system. -
Page 11: Remove The Server
Open the server blank locking lever. Remove the server blank. Remove the server CAUTION: To avoid damage to the server, always support the bottom of the server when removing it from the rack. CAUTION: To avoid damage to the server faceplate, remove the server by pulling forward with the release handle. -
Page 12: Remove The Access Panel
Disconnect the SUV cable from the server. Open the server locking lever. Remove the server. Remove the access panel To remove the component: Power down the server (on page 10). Disconnect all peripheral cables from the server. Remove the server (on page 11). Remove the access panel: Press the button to release the access panel latch. -
Page 13: Install The Access Panel
Lift and remove the access panel. Turn the access panel over to locate the access panel label. This label provides information on installing various options, flexible memory configurations, and LED status indicators. Install the access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. -
Page 14: Install The Server
Slide the access panel toward the front of the server. The access panel locks into position. Install the server When servers are installed into the rack, closing the locking lever engages the water wall. Servers installed on the left side of the rack are installed with the access panel on top and the server locking lever on the right. -
Page 15: Setup
On servers operating in UEFI Boot Mode, the boot controller and boot order are set automatically. Press the Power On/Standby button. During the initial boot, press the F9 key in the HPE ProLiant POST screen to enter the UEFI System Utilities screen. By default, the System Utilities menus are in the English language. -
Page 16: Installing The System Software
For additional system software and firmware updates, download the Service Pack for ProLiant from the Hewlett Packard Enterprise website (http://www.hpe.com/servers/spp/download). Software and firmware should be updated before using the node for the first time, unless any installed software or components require an older version. -
Page 17: Software And Configuration Utilities
FWUPDATE utility (on page 27) HPE iLO iLO is a remote server management processor embedded on the system boards of HPE ProLiant and Synergy servers. iLO enables the monitoring and controlling of servers from remote locations. HPE iLO management is a powerful tool that provides multiple ways to configure, update, monitor, and repair servers remotely. -
Page 18: Ilo Restful Api Support
(http://www.hpe.com/info/intelligentprovisioning/docs) iLO RESTful API support HPE iLO 4 firmware version 2.00 and later includes the iLO RESTful API. The iLO RESTful API is a management interface that server management tools can use to perform configuration, inventory, and monitoring of the ProLiant server via iLO. The iLO RESTful API uses basic HTTPS operations (GET, PUT, POST, DELETE, and PATCH) to submit or return JSON-formatted data with iLO web server. -
Page 19: Hpe Proliant Pre-Boot Health Summary
This feature is supported on servers that support external video and have a UID button or an SUV connector. When power is available to the server but the server is not powered on, iLO runs on auxiliary power and can take control of the server video adapter to display the HPE ProLiant Pre-boot Health Summary. -
Page 20: Insight Diagnostics
ProLiant servers. This functionality supports operating systems that the server supports. For operating systems supported by the server, see the Hewlett Packard Enterprise website (http://www.hpe.com/info/supportos). If a significant change occurs between data-gathering intervals, the survey function marks the previous information and overwrites the survey data files to reflect the latest changes. -
Page 21: Scripting Toolkit For Windows And Linux
For more information or to download SPP, see one of the following pages on the Hewlett Packard Enterprise website: • Service Pack for ProLiant download page (http://www.hpe.com/servers/spp/download) • Smart Update: Server Firmware and Driver Updates page (http://www.hpe.com/info/SmartUpdate) -
Page 22: Uefi System Utilities
Provisioning For more information, see the UEFI System Utilities user guide for your product on the Hewlett Packard Enterprise website (http://www.hpe.com/info/UEFI/docs). To access mobile-ready online help for the UEFI System Utilities and UEFI Shell, scan the QR code at the bottom of the screen. -
Page 23: Flexible Boot Control
Secure Boot and have an EFI boot loader signed with one of the authorized keys can boot. For more information about supported operating systems, see the UEFI System Utilities and Shell release notes for your server on the Hewlett Packard Enterprise website (http://www.hpe.com/info/UEFI/docs). Software and configuration utilities 23... -
Page 24: Embedded Uefi Shell
These features enhance the capabilities of the UEFI System Utilities. For more information, see the following documents: • UEFI Shell User Guide for HPE ProLiant Gen9 Servers on the Hewlett Packard Enterprise website (http://www.hpe.com/info/UEFI/docs) • UEFI Shell Specification on the UEFI website (http://www.uefi.org/specifications) Embedded Diagnostics option The system BIOS in all ProLiant Gen9 servers includes an Embedded Diagnostics option in the ROM. -
Page 25: Utilities And Features
ProLiant Gen8 servers, HPE SSA replaces ACU with an enhanced GUI and additional configuration features. The HPE SSA exists in three interface formats: the HPE SSA GUI, the HPE SSA CLI, and HPE SSA Scripting. Although all formats provide support for configuration tasks, some of the advanced tasks are available in only one format. -
Page 26: Redundant Rom Support
Hewlett Packard Enterprise Support Center support portal. Hewlett Packard Enterprise recommends that you have an HP Passport set up with relevant entitlements. For more information, see the Hewlett Packard Enterprise website (http://www.hpe.com/support/AccessToSupportMaterials). Updating firmware or System ROM Multiple methods exist to update the firmware or System ROM: •... - Page 27 To obtain the assigned file system volume for the USB key, enter the Map –r command. For more information about accessing a file system from the shell, see the UEFI Shell User Guide for HPE ProLiant Gen9 Servers on the Hewlett Packard Enterprise website (http://www.hpe.com/info/UEFI/docs).
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Page 28: Drivers
SPP, see the Hewlett Packard Enterprise website (http://www.hpe.com/servers/spp/download). To locate the drivers for a particular server, go to the Hewlett Packard Enterprise Support Center website (http://www.hpe.com/support/hpesc). Under Select your HPE product, enter the product name or number and click Go. -
Page 29: Operating System Version Support
Connect to HPE to help prevent problems and solve issues faster. By connecting, you will receive 24x7 monitoring, prefailure alerts, automatic call logging, and automatic parts dispatch. To learn more about getting connected, see the Hewlett Packard Enterprise website (http://www.hpe.com/services/getconnected). -
Page 30: Change Control And Proactive Notification
Let us know what Hewlett Packard Enterprise commercial products you own and we will send you the latest updates to keep your business running smoothly. For more information, see the Hewlett Packard Enterprise website (http://www.hpe.com/info/pcn). Software and configuration utilities 30... -
Page 31: Troubleshooting
• Simplified Chinese (http://www.hpe.com/support/Gen9_TSG_zh_cn) The HPE ProLiant Gen9 Troubleshooting Guide, Volume II: Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades. To view the guide, select a language: •... -
Page 32: Spare Parts Catalog
For more information about the Hewlett Packard Enterprise CSR program, contact your local service provider. For the North American program, go to the Hewlett Packard Enterprise CSR website (http://www.hpe.com/support/selfrepair). Parts only warranty service Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the terms of parts only warranty service, Hewlett Packard Enterprise will provide replacement parts free of charge. -
Page 33: System Components
Item Description (on page 32) System board (includes alcohol pads and 732715-001 thermal grease) Front panel I/O assembly 779694-001 HPE InfiniBand FDR/Ethernet 40 Gb 2 port 780157-001 Mandatory 544+A8L Adapter Drives — — a) 80GB 6G 2.5 VE SSD 744690-001 Optional b) 120GB 6G 2.5 VE SSD*... - Page 34 Heatsink assembly with heat spreaders 782207-001 Optional (includes alcohol pads and thermal grease) Accelerator riser board 779695-001 Optional HPE Intel Xeon Phi 7120D Coprocessor 757902-001 Optional FIO Kit (includes upper and lower assembly) Power supply, 1200 W 716931-001 Optional...
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Page 35: Removal And Replacement Procedures
Removal and replacement procedures Required tools You need the following items for some procedures: • T-10/T-15 Torx screwdriver • Wire snips • Cable ties Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you must follow when setting up the system or handling parts. -
Page 36: Warnings And Cautions
This symbol indicates that the component exceeds the recommended weight for one individual to handle safely. WARNING: To reduce the risk of personal injury or damage to the equipment, 12.92 kg observe local occupational health and safety requirements and guidelines for manual 28.48 lb material handling. -
Page 37: Power Supply
Open the server blank locking lever. Remove the server blank. To replace the component, reverse the removal procedure. Power supply CAUTION: Replace all cut cable ties during a removal and replacement procedure. Failure to do so results in improper airflow that can lead to thermal damage. To remove the component: Power down the server (on page 10). -
Page 38: Drive Cage
To replace the component, reverse the removal procedure. Drive cage IMPORTANT: The drive cage is not compatible with the HPE Infiniband 544 FlexibleLOM adapter. The adapter will cause physical interference, preventing installation of the drive cage. To remove the component: Power down the server (on page 10). -
Page 39: Drive
Remove the drive cage. To replace the component, reverse the removal procedure. Drive To remove the component: Power down the server (on page 10). Disconnect all peripheral cables from the server. Remove the server (on page 11). Remove the access panel (on page 12). Remove the drive cage ("Drive cage"... -
Page 40: Front Panel I/O Board
Slide the drive into the drive cage backplane, aligning the drive screw holes with the drive cage screw holes. Install the four drive anchor screws. Connect the drive cables. Install the drive cage. Install the access panel (on page 13). Install the server (on page 14). - Page 41 To remove the component: Power down the server (on page 10). Disconnect all peripheral cables from the server. Remove the server (on page 11). Remove the access panel (on page 12). Remove the three screws securing the drive cage to the server, and then remove the drive cage. Disconnect the I/O cable.
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Page 42: I/O Slot Card
Remove the front panel I/O board. To replace the component, reverse the removal procedure. I/O slot card To remove the component: Power down the server (on page 10). Disconnect all peripheral cables from the server. Remove the server (on page 11). Remove the access panel (on page 12). -
Page 43: Flexiblelom
To replace the component, reverse the removal procedure. FlexibleLOM IMPORTANT: If the drive cage is installed, you cannot install the HPE InfiniBand 544 FlexibleLOM adapter in the server due to physical interference between the two parts. IMPORTANT: When removing the FlexibleLOM adapter out of the server, turn it slightly to avoid contact with other server components. -
Page 44: Accelerator
Remove the FlexibleLOM. To replace the component, reverse the removal procedure. Accelerator To remove the component: Power down the server (on page 10). Disconnect all peripheral cables and power cords from the rear panel. Remove the server (on page 11). Remove the access panel (on page 12). -
Page 45: Memory Options
The memory subsystem in this server can support the following regular RDIMMs with the Intel Xeon E5-2600 v3 processors: HPE 8 GB (1x8 GB) Single Rank x4 DDR4-2133 HPE 16 GB (1x16 GB) Dual Rank x4 DDR4-2133 The server supports single- and dual-rank PC4-2133 (DDR4-2133) RDIMMs with speeds operating at up to 2133 MT/s. -
Page 46: Smartmemory
SmartMemory SmartMemory authenticates and unlocks certain features available only on Qualified memory and verifies whether installed memory has passed Hewlett Packard Enterprise qualification and test processes. Qualified memory is performance-tuned for ProLiant and BladeSystem servers and provides future enhanced support through Active Health and manageability software. Memory subsystem architecture The memory subsystem in this server is divided into channels. -
Page 47: Dimm Identification
AMP mode is not supported by the installed DIMM configuration, the server boots in Advanced ECC mode. For more information, see the HPE UEFI System Utilities User Guide for HPE ProLiant Gen9 Servers on the Hewlett Packard Enterprise website (http://www.hpe.com/info/ProLiantUEFI/docs). -
Page 48: General Dimm Slot Population Guidelines
Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain memory errors that would otherwise be uncorrected and result in a server failure. Using HPE Advanced Memory Error Detection technology, the server provides notification when a DIMM is degrading and has a higher probability of uncorrectable memory error. -
Page 49: Dimm Tool Location
• Observe the general DIMM slot population guidelines (on page 48). • DIMMs may be installed individually. Online spare population guidelines For Online Spare memory mode configurations, observe the following guidelines: • Observe the general DIMM slot population guidelines (on page 48). •... - Page 50 Remove the DIMM cover. Using the DIMM tool, remove the DIMM. Removal and replacement procedures 50...
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Page 51: Processor Heatsink
Close the DIMM bracket. To replace the component, reverse the removal procedure. Processor heatsink WARNING: To reduce the risk of personal injury from hot surfaces, allow the heatsink to cool before touching it. CAUTION: To avoid damage to the heatsink, do not touch the edge where the heatsink aligns with the water wall. -
Page 52: System Battery
Remove the heatsink. To replace the component, reverse the removal procedure. System battery If the server no longer automatically displays the correct date and time, you might have to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. - Page 53 Remove the battery. To replace the component, reverse the removal procedure. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. Removal and replacement procedures 53...
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Page 54: Cabling
Cabling NIC-Y NIC-Y cable routing NIC-Y connectors Item Description Front I/O mezzanine network connector Rear cable bulkhead Cabling 54... -
Page 55: Fpio
FPIO FPIO cable routing FPIO connectors Item Description Front panel assembly connector Front I/O mezzanine FPIO connector Cabling 55... -
Page 56: Flexiblelom
FlexibleLOM FlexibleLOM cable routing FlexibleLOM connectors Item Description FlexibleLOM Rear cable bulkead Cabling 56... -
Page 57: Warranty And Regulatory Information
Warranty and regulatory information Warranty information HPE ProLiant and x86 Servers and Options (http://www.hpe.com/support/ProLiantServers-Warranties) HPE Enterprise Servers (http://www.hpe.com/support/EnterpriseServers-Warranties) HPE Storage Products (http://www.hpe.com/support/Storage-Warranties) HPE Networking Products (http://www.hpe.com/support/Networking-Warranties) Regulatory information Safety and regulatory compliance For important safety, environmental, and regulatory information, see Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products, available at the Hewlett Packard Enterprise website (http://www.hpe.com/support/Safety-Compliance-EnterpriseProducts). -
Page 58: Turkey Rohs Material Content Declaration
Local representative information Kazakh: • Russia: • Belarus: • Kazakhstan: Manufacturing date: The manufacturing date is defined by the serial number. CCSYWWZZZZ (serial number format for this product) Valid date formats include: • YWW, where Y indicates the year counting from within each new decade, with 2000 as the starting point;... -
Page 59: Electrostatic Discharge
Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you must follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. -
Page 60: Specifications
Specifications Environmental specifications Specification Value Temperature range* 10°C to 35°C (50°F to 95°F) Operating -30°C to 50°C (-22°F to 122°F) Shipping -40°C to 70°C (-40°F to 158°F) Storage 28°C (82.4°F) Maximum wet bulb temperature Relative humidity (noncondensing)** 10% to 90% Operating 5% to 95% Non-operating... -
Page 61: Support And Other Resources
Hewlett Packard Enterprise Support Center. You must have an HP Passport set up with relevant entitlements. Websites • Hewlett Packard Enterprise Information Library (http://www.hpe.com/info/enterprise/docs) • Hewlett Packard Enterprise Support Center (http://www.hpe.com/support/hpesc) • Contact Hewlett Packard Enterprise Worldwide (http://www.hpe.com/assistance) -
Page 62: Customer Self Repair
Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrix (http://www.hpe.com/storage/spock) • Storage white papers and analyst reports (http://www.hpe.com/storage/whitepapers) Customer Self Repair Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during... - Page 63 Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair). Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair).
- Page 64 Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der Hewlett Packard Enterprise Website unter (http://www.hpe.com/support/selfrepair). Reparaciones del propio cliente Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor...
- Page 65 Packard Enterprise, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite la página web de Hewlett Packard Enterprise CSR (http://www.hpe.com/support/selfrepair). Customer Self Repair Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is.
- Page 66 Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard Enterprise, entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair). Support and other resources 66...
- Page 67 Support and other resources 67...
- Page 68 Support and other resources 68...
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Page 69: Remote Support
Remote support and Proactive Care information HPE Get Connected (http://www.hpe.com/services/getconnected) HPE Proactive Care services (http://www.hpe.com/services/proactivecare) HPE Proactive Care service: Supported products list (http://www.hpe.com/services/proactivecaresupportedproducts) HPE Proactive Care advanced service: Supported products list (http://www.hpe.com/services/proactivecareadvancedsupportedproducts) Proactive Care customer information Proactive Care central (http://www.hpe.com/services/proactivecarecentral) Proactive Care service activation (http://www.hpe.com/services/proactivecarecentralgetstarted) -
Page 70: Acronyms And Abbreviations
Acronyms and abbreviations chassis management Customer Self Repair electrostatic discharge identification Integrated Lights-Out POST Power-On Self-Test RBSU ROM-Based Setup Utility redundant power supply SATA serial ATA Service Pack for ProLiant serial, USB, video UEFI Unified Extensible Firmware Interface unit identification Acronyms and abbreviations 70... -
Page 71: Documentation Feedback
Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page. -
Page 72: Index
Hewlett Packard Enterprise, contacting 61 drive 39 HPE Insight Online 17, 18, 19 drive cage options 38, 43 HPE Insight Online direct connect 19 drivers 28 HPE Insight Remote Support software 18, 19, 29 HPE SIM (HPE Systems Insight Manager) 18 Index 72... - Page 73 HPE Systems Insight Manager (SIM) 18 registering the product 16 registering the server 16 regulatory compliance information 57 regulatory compliance notices 57, 58 iLO (Integrated Lights-Out) 17, 18 regulatory information 57 iLO 4 (Integrated Lights-Out 4) 17, 18 removal and replacement procedures 10, 11, 35,...
- Page 74 utilities, deployment 17, 21 VCA (Version Control Agent) 29 VCRM (Version Control Repository Manager) 29 Version Control Agent (VCA) 29 Version Control Repository Manager (VCRM) 29 Virtual Power button 10 warnings 36 warranty 32, 57 warranty information 57 website, Hewlett Packard Enterprise 61 Index 74...