HPE ProLiant XL250a Gen9 Maintenance And Service Manual
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HPE ProLiant XL250a Gen9 Maintenance And Service Manual

HPE ProLiant XL250a Gen9 Maintenance And Service Manual

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HPE ProLiant XL250a Gen9 Server
Maintenance and Service Guide
Abstract
This guide is for an experienced service technician. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer
equipment and trained in recognizing hazards in products with hazardous energy levels and are familiar with weight and stability
precautions for rack installations.
Part Number: 752037-006a
April 2016
Edition: 7

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Summary of Contents for HPE ProLiant XL250a Gen9

  • Page 1 HPE ProLiant XL250a Gen9 Server Maintenance and Service Guide Abstract This guide is for an experienced service technician. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations.
  • Page 2 © Copyright 2014, 2016 Hewlett Packard Enterprise Development LP The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    PCIe/FlexibleLOM I/O module ..........................36 PCIe/FlexibleLOM I/O module PCIe options ......................36 PCIe/FlexibleLOM I/O module FlexibleLOM options ....................37 HPE Ethernet Dual 1Gb 1-port 364i Adapter and I/O module ................38 Dual FlexibleLOM riser options ..........................39 Accelerator (front) ..............................40 Accelerator (rear) ..............................
  • Page 4 HPE iLO ................................. 77 Active Health System ..........................77 HPE ProLiant Pre-boot Health Summary ....................78 Integrated Management Log ........................79 HPE UEFI System Utilities ............................. 79 Using UEFI System Utilities ......................... 79 Embedded Diagnostics option ........................80 Re-entering the server serial number and product ID ................. 80 HPE Insight Diagnostics ............................

  • Page 5: Customer Self Repair

    For more information about the Hewlett Packard Enterprise CSR program, contact your local service provider. For the North American program, go to the Hewlett Packard Enterprise CSR website (http://www.hpe.com/support/selfrepair). Parts only warranty service Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the terms of parts only warranty service, Hewlett Packard Enterprise will provide replacement parts free of charge.
  • Page 6 Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair). Service de garantie "pièces seules" Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules".
  • Page 7 Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di assistenza di zona. Per il programma in Nord America fare riferimento al sito Web (http://www.hpe.com/support/selfrepair). Servizio di garanzia per i soli componenti La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli componenti.
  • Page 8 Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der Hewlett Packard Enterprise Website unter (http://www.hpe.com/support/selfrepair). Parts-only Warranty Service (Garantieservice ausschließlich für Teile) Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service...
  • Page 9 Packard Enterprise, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite la página web de Hewlett Packard Enterprise CSR (http://www.hpe.com/support/selfrepair). Servicio de garantía exclusivo de componentes La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo de componentes.
  • Page 10 Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van Hewlett Packard Enterprise. Informatie over Service Partners vindt u op de Hewlett Packard Enterprise website (http://www.hpe.com/support/selfrepair). Garantieservice "Parts Only" Het is mogelijk dat de Hewlett Packard Enterprise garantie alleen de garantieservice "Parts Only" omvat.
  • Page 11 Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard Enterprise, entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair). Serviço de garantia apenas para peças A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para...
  • Page 12 Customer self repair 12...
  • Page 13 Customer self repair 13...
  • Page 14 Customer self repair 14...

  • Page 15: Illustrated Parts Catalog

    Illustrated parts catalog Server system components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/info/partssurfer). Item Description Spare part Customer number self repair (on page 5)
  • Page 16 Spare part Customer Item Description number self repair (on page 5) b) 1.90 GHz Intel Xeon E5-2609 v3, 85W* ** 762443-001 Optional c) 2.40 GHz Intel Xeon E5-2620 v3, 85W* ** 762445-001 Optional d) 1.80 GHz Intel Xeon E5-2630L v3, 50W* ** 762459-001 Optional e) 2.40 GHz Intel Xeon E5-2630 v3, 85W* **...
  • Page 17 Spare part Customer Item Description number self repair (on page 5) ii) 2.2-GHz Intel Xeon E5-2697A v4* ** 841035-001 Optional Heatsink 779142-001 Optional Drive cage assembly — — a) Drive cage assembly with drive backplane, 4 SFF drives 794875-001 Mandatory b) Drive cage assembly with drive backplane, 2 SFF drives 794878-001 Optional...
  • Page 18 Spare part Customer Item Description number self repair (on page 5) h) 1.0-T SATA HDD, 6G, 7,200 rpm* 656108-001 Mandatory i) 1.0-T SATA HDD, 6G, 7,200 rpm* 765868-001 Mandatory j) 900-GB SAS HDD, 12G, 10,000 rpm* 785411-001 Mandatory k) 900-GB SAS HDD, 6G, 10,000 rpm* 653971-001 Mandatory l) 600-GB SAS HDD, 12G, 10,000 rpm*...
  • Page 19 Mandatory rr) 100-GB 2.5 SATA SC MLC* 692164-001 Mandatory PCIe expansion board options — — a) HPE H240 Smart Host Bus Adapter 779134-001 Optional b) HPE Smart Array P440 Controller* 749797-001 Optional c) HPE InfiniBand FDR 2-port 545FLR-QSFP Adapter* 705088-001 Optional d) 1.0-TB PCIe I/O accelerator, LE*...
  • Page 20 609.6mm (24 in), 150W* *Not shown **All processors in this HPE ProLiant server must have the same cache size, speed, number of cores, and rated maximum power consumption. Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
  • Page 21 Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den Austausch dieser Teile von Hewlett Packard Enterprisevornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet. Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer Self Repair ausgelegt.

  • Page 22: I/O Module Components

    Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/info/partssurfer). Item Description Spare part Customer number self repair (on page 5) HPE Apollo 6000 2 Slot FlexibleLOM Riser and I/O module 774720-001 Optional I/O module adapter options — — Illustrated parts catalog 22...
  • Page 23 HPE Ethernet 10Gb 2-port 546 SFP+ Adapter* 790314-001 Optional o) HPE Ethernet 10Gb 2-port 560FLR Adapter* 669281-001 Optional HPE Ethernet Dual 1Gb 1-port 364i Adapter and I/O module 774721-001 Optional HPE Apollo 6000 PCIe/FlexibleLOM Riser and I/O module* 815417-002 Optional PCIe/FlexibleLOM I/O module adapter options* —...
  • Page 24 Obbligatorio—Parti per le quali il cliente è tenuto a effettuare autonomamente la riparazione. Se si richiede l'intervento di Hewlett Packard Enterprise per la sostituzione di queste parti, al cliente verranno addebitate le spese di viaggio e manodopera dell'operazione. Facoltativo—Parti per le quali la riparazione in autonomia da parte del cliente è facoltativa. Queste parti sono progettate per consentire anche la riparazione da parte del cliente.
  • Page 25 Illustrated parts catalog 25...

  • Page 26: Removal And Replacement Procedures

    T-10 Torx screwdriver • T-15 Torx screwdriver • HPE Insight Diagnostics (on page 80) Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts.

  • Page 27: System Warnings And Cautions

    This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching. This symbol indicates that the component exceeds the recommended weight for one individual to handle safely.

  • Page 28: Power Down The Server

    Power down the server Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical server data and programs. IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to the system. To power down the server, use one of the following methods: •...

  • Page 29: Remove The Accelerator Cages

    Remove the accelerator cages Use the appropriate procedure for the accelerator cage procedure being performed. Remove the upper server tray Power down the server (on page 28). Disconnect all peripheral cables from the server. Remove the server (on page 28). Place the server on a flat, level work surface.

  • Page 30: Remove The Upper Server Tray Support Bracket

    Remove the upper server tray. Remove the upper server tray support bracket Power down the server (on page 28). Disconnect all peripheral cables from the server. Remove the server (on page 28). Place the server on a flat, level work surface. IMPORTANT: If the foam blocks are dislodged when removing the support bracket, be sure to install the foam blocks before installing the support bracket.

  • Page 31: Install The Upper Server Tray

    IMPORTANT: If the foam blocks are dislodged when removing the support bracket, be sure to install the foam blocks before installing the support bracket. Install the upper server tray support bracket. Install the server into the chassis ("Install the server" on page 33). Press the Power On/Standby button.
  • Page 32 While aligning the upper server tray for installation, feed the the intra-tray signal cable and the drive cable up through the space indicated for the cable routing. For information on routing the intra-tray signal cable, see "Intra-tray signal cable routing (on page 94)." For information on routing the drive cables, see "Drive cabling (on page 91)."...

  • Page 33: Remove The I/O Module

    Press the Power On/Standby button. The server exits standby mode and applies full power to the system. The system power LED changes from amber to green. Remove the I/O module Power down the server associated with the I/O module ("Power down the server"...
  • Page 34 IMPORTANT: When installing a HPE ProLiant XL250a Gen9 Server, be sure that only I/O module blanks are installed in the even-numbered I/O module bays. Failure to do so may cause the I/O modules in the even-numbered bays to disengage or to be damaged.

  • Page 35: Drive Blank

    Drive blank Remove the component as indicated. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. To replace the blank, slide the blank into the bay until it locks into place. Removing and replacing a drive To remove the component: Determine the status of the drive from the drive LED definitions...

  • Page 36: Pcie/Flexiblelom I/O Module

    PCIe/FlexibleLOM I/O module To remove the component: Power down the server associated with the I/O module ("Power down the server" on page 28). Remove the server associated with the I/O module ("Remove the server" on page 28). Remove the PCIe/FlexibleLOM I/O module. To replace the component, reverse the removal procedure.

  • Page 37: Pcie/Flexiblelom I/O Module Flexiblelom Options

    Remove the PCIe/FlexLOM I/O module expansion board. To replace the component, reverse the removal procedure. PCIe/FlexibleLOM I/O module FlexibleLOM options To remove the component: Power down the server associated with the I/O module ("Power down the server" on page 28). Remove the server associated with the I/O module ("Remove the server"...

  • Page 38: Hpe Ethernet Dual 1Gb 1-Port 364I Adapter And I/O Module

    Remove the FlexibleLOM adapter from the FlexibleLOM slot on the PCIe/FlexibleLOM riser. To replace the component, reverse the removal procedure. HPE Ethernet Dual 1Gb 1-port 364i Adapter and I/O module I/O modules are specific to each server and are installed in the rear of the chassis. The chassis has ten I/O module bays located in the rear of the chassis.

  • Page 39: Dual Flexiblelom Riser Options

    Remove the I/O module. To replace the component, reverse the removal procedure. Dual FlexibleLOM riser options To remove the component: Power down the server associated with the I/O module ("Power down the server" on page 28). Remove the server associated with the I/O module ("Remove the server"...

  • Page 40: Accelerator (Front)

    Accelerator (front) To remove the component: Power down the server (on page 28). Disconnect all peripheral cables from the server. Remove the server (on page 28). Place the server on a flat, level work surface. Remove all drives from drive cage assembly 2 ("Removing and replacing a drive"...
  • Page 41 IMPORTANT: When replacing a GPU accelerator, you must switch the front brackets between the old and new accelerators using the following procedures. Remove the HPE front bracket from the defective accelerator you are replacing, and save it to install onto the new accelerator.
  • Page 42 Intel accelerator options NVIDIA Tesla M60 and M60-RAF accelerator options IMPORTANT: Leave the center screw hole empty when installing NVIDIA Tesla M60 or M60-RAF accelerators. Removal and replacement procedures 42...
  • Page 43 All other NVIDIA accelerator options IMPORTANT: Always slide the tabs on the front bracket under the GPU board for installation. AMD accelerator options Repeat the previous step to install the front bracket that you removed from the new accelerator onto the defective accelerator before returning it.

  • Page 44: Accelerator (Rear)

    Accelerator (rear) To remove the component: Power down the server (on page 28). Disconnect all peripheral cables from the server. Remove the server (on page 28). Place the server on a flat, level work surface. Disconnect all accelerator cables from the power expander board ("Accelerator option cabling"...

  • Page 45: Power Expander Board

    Remove the accelerator from the accelerator cage. To replace the component, reverse the removal procedure. IMPORTANT: If replacing an NVIDIA Tesla M60 dual-GPU accelerator, be sure you are replacing it with the correct model for the location. Install the NVIDIA Tesla M60 (J0X21A) in the front panel;...

  • Page 46: Processor Air Baffle

    Disconnect the intra-tray signal cable from the power expander board. Disconnect the drive power cable and the accelerator cables from the power expander board. For more information, see "Cabling (on page 91)." Remove the power expander board. To replace the component, reverse the removal procedure. Processor air baffle To remove the component: Power down the server (on page 28).
  • Page 47 Disconnect the intra-tray signal cable from the power expander board. Remove all drives from drive cage assembly 2 ("Removing and replacing a drive" on page 35). Remove drive cage assembly 2 ("Drive cage assembly 2" on page 58). Disconnect and remove the drive cables connected to drive cage assembly 2 ("Drive cabling"...

  • Page 48: Dimms

    DIMMs To remove the component: Power down the server (on page 28). Disconnect all peripheral cables from the server. Remove the server (on page 28). Place the server on a flat, level work surface. Disconnect the intra-tray signal cable from the power expander board. Remove all drives from drive cage assembly 2 ("Removing and replacing a drive"...

  • Page 49: Rear Pcie Riser Board

    Remove the DIMM. To replace the component, reverse the removal procedure. Rear PCIe riser board To remove the component: Power down the server (on page 28). Disconnect all peripheral cables from the server. Remove the server (on page 28). Place the server on a flat, level work surface. Disconnect the intra-tray signal cable from the power expander board.

  • Page 50: Pcie Riser Board Assembly

    Remove the rear accelerator cage ("Accelerator (rear)" on page 44). Remove the front accelerator cage ("Accelerator (front)" on page 40). Disconnect all accelerator cables from the power expander board ("Accelerator option cabling" on page 94). Remove the upper server tray (on page 29). Remove the processor air baffle ("Processor air baffle"...
  • Page 51 Disconnect the intra-tray signal cable from the power expander board. Remove all drives from drive cage assembly 2 ("Removing and replacing a drive" on page 35). Remove drive cage assembly 2 ("Drive cage assembly 2" on page 58). Disconnect and remove the drive cables connected to drive cage assembly 2 ("Drive cabling"...

  • Page 52: Pcie Expansion Board Options

    The server supports installation of options in the PCIe riser board assembly. For more information about supported options, see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs). Some expansion board options may ship with a plastic baffle or scoop installed on the board. Always remove this baffle before attempting to install either option on this server.

  • Page 53: Cache Module

    Using a T-15 Torx screwdriver, remove the PCIe expansion board option installed on the PCI riser board assembly. To replace the component, reverse the removal procedure. Cache module To remove the component: Power down the server (on page 28). Disconnect all peripheral cables from the server. Remove the server (on page 28).

  • Page 54: Hpe Smart Storage Battery Option

    Disconnect the cable from the cache module. Remove the cache module from the controller. To replace the component, reverse the removal procedure. HPE Smart Storage Battery option To remove the component: Power down the server (on page 28). Disconnect all peripheral cables from the server.
  • Page 55 Disconnect the intra-tray signal cable from the power expander board. Remove all drives from drive cage assembly 2 ("Removing and replacing a drive" on page 35). Remove drive cage assembly 2 ("Drive cage assembly 2" on page 58). Disconnect and remove the drive cables connected to drive cage assembly 2 ("Drive cabling"...

  • Page 56: Drive Cage Assembly 1

    Drive cage assembly 1 To remove the component: Back up all server data on the drive. Power down the server (on page 28). Disconnect all peripheral cables from the server. Remove the server (on page 28). Place the server on a flat, level work surface. Disconnect the intra-tray signal cable from the power expander board.
  • Page 57 Disconnect all cables from the drive cage backplane. Depending on the controller being used, your server may look slightly different than what is shown. Disconnect the front panel LED board assembly cables. Remove all drives ("Removing and replacing a drive" on page 35). Removal and replacement procedures 57...

  • Page 58: Drive Cage Assembly 2

    Using a T-10 Torx screwdriver, remove the drive cage assembly. To replace the component, reverse the removal procedure. Drive cage assembly 2 To remove the component: Back up all server data on the drive. Power down the server (on page 28). Disconnect all peripheral cables from the server.

  • Page 59: Front Panel Led Board Assembly

    To replace the component, reverse the removal procedure. Front panel LED board assembly To remove the component: Back up all server data on the drive. Power down the server (on page 28). Disconnect all peripheral cables from the server. Remove the server (on page 28). Place the server on a flat, level work surface.

  • Page 60: System Battery

    Disconnect the front panel LED board assembly cables. Remove the front panel LED board assembly. To replace the component, reverse the removal procedure. System battery If the server no longer automatically displays the correct date and time, then replace the battery that provides power to the real-time clock.

  • Page 61: Heatsink

    To remove the component: Power down the server (on page 28). Disconnect all peripheral cables from the server. Remove the server (on page 28). Place the server on a flat, level work surface. Locate the battery on the system board ("System board components"...
  • Page 62 Disconnect the intra-tray signal cable from the power expander board. Remove all drives from drive cage assembly 2 ("Removing and replacing a drive" on page 35). Remove drive cage assembly 2 ("Drive cage assembly 2" on page 58). Disconnect and remove the drive cables connected to drive cage assembly 2 ("Drive cabling"...
  • Page 63 Remove the thermal interface protective cover from the heatsink. CAUTION: To avoid damage to the system board, processor socket, and screws, do not overtighten the heatsink screws. Use the wrench supplied with the system to reduce the possibility of overtightening the screws. Align and install the heatsink.
  • Page 64 Connect the intra-tray signal cable to the system board on the lower server tray. While aligning the upper server tray for installation, feed the the intra-tray signal cable and the drive cable up through the space indicated for the cable routing. For information on routing the intra-tray signal cable, see "Intra-tray signal cable routing (on page 94)."...

  • Page 65: Processor

    Update the system ROM. Locate and download the latest ROM version from the Hewlett Packard Enterprise website (http://www.hpe.com/support). Follow the instructions on the website to update the system ROM. Power down the server (on page 28). Disconnect all peripheral cables from the server.
  • Page 66 Remove the rear accelerator cage ("Accelerator (rear)" on page 44). Remove the front accelerator cage ("Accelerator (front)" on page 40). Disconnect all accelerator cables from the power expander board ("Accelerator option cabling" on page 94). Remove the upper server tray (on page 29). Remove the processor air baffle ("Processor air baffle"...
  • Page 67 CAUTION: To avoid damage to the system board, processor socket, and screws, do not overtighten the heatsink screws. Use the wrench supplied with the system to reduce the possibility of overtightening the screws. Install the processor. Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor.
  • Page 68 Press and hold the processor retaining bracket in place, and then close each processor locking lever. Press only in the area indicated on the processor retaining bracket. Align and install the heatsink. Alternate tightening the screws until the heatsink is seated properly. Install the processor air baffle ("Processor air baffle"...
  • Page 69 Connect the intra-tray signal cable to the system board on the lower server tray. While aligning the upper server tray for installation, feed the the intra-tray signal cable and the drive cable up through the space indicated for the cable routing. For information on routing the intra-tray signal cable, see "Intra-tray signal cable routing (on page 94)."...

  • Page 70: System Board

    Install all drives ("Removing and replacing a drive" on page 35). Install the server into the chassis ("Install the server" on page 33). Connect all peripheral cables to the server. Press the Power On/Standby button. The server exits standby mode and applies full power to the system. The system power LED changes from amber to green.
  • Page 71 Disconnect all cables from the drive cage backplane. Disconnect the front panel LED board assembly cables. Removal and replacement procedures 71...
  • Page 72 Disconnect the intra-tray signal cable from the system board. Remove all DIMMs ("DIMMs" on page 48). Remove all heatsinks ("Heatsink" on page 61). Remove all processors ("Processor" on page 65). Remove the failed system board. Removal and replacement procedures 72...
  • Page 73 To replace the system board: Install the system board. Connect all cables disconnected from the failed system board. Connect cables to the drive backplane ("Drive cabling" on page 91). Install all processors ("Processor" on page 65). Install all heatsinks ("Heatsink" on page 61). Install all DIMMs ("DIMMs"...

  • Page 74: Re-Entering The Server Serial Number And Product Id

    While aligning the upper server tray for installation, feed the the intra-tray signal cable and the drive cable up through the space indicated for the cable routing. For information on routing the intra-tray signal cable, see "Intra-tray signal cable routing (on page 94)." For information on routing the drive cables, see "Drive cabling (on page 91)."...

  • Page 75: Hp Trusted Platform Module

    Select Serial Number. The following warning appears: Warning: The serial number should ONLY be modified by qualified service personnel. This value should always match the serial number located on the chassis. Press the Enter key to clear the warning. Enter the serial number and press the Enter key. Select Product ID.

  • Page 76: Troubleshooting

    • Simplified Chinese (http://www.hpe.com/support/Gen9_TSG_zh_cn) The HPE ProLiant Gen9 Troubleshooting Guide, Volume II: Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades. To view the guide, select a language: •...

  • Page 77: Diagnostic Tools

    Product QuickSpecs For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs). HPE iLO The iLO 4 subsystem is a standard component of ProLiant servers that simplifies initial server setup, server health monitoring, power and thermal optimization, and remote server administration.

  • Page 78: Hpe Proliant Pre-Boot Health Summary

    The Agentless Management Service is available in the SPP, which can be downloaded from the Hewlett Packard Enterprise website (http://www.hpe.com/servers/spp/download). The Active Health System log can be downloaded manually from iLO 4 or HPE Intelligent Provisioning and sent to Hewlett Packard Enterprise.

  • Page 79: Integrated Management Log

    Launching other pre-boot environments such as the Embedded UEFI Shell and Intelligent Provisioning For more information on the UEFI System Utilities, see the HPE UEFI System Utilities User Guide for HPE ProLiant Gen9 Servers on the Hewlett Packard Enterprise website (http://www.hpe.com/info/uefi/docs).

  • Page 80: Embedded Diagnostics Option

    The Embedded Diagnostics option can run comprehensive diagnostics of the server hardware, including processors, memory, drives, and other server components. For more information on the Embedded Diagnostics option, see the HPE UEFI System Utilities User Guide for HPE ProLiant Gen9 Servers on the Hewlett Packard Enterprise website (http://www.hpe.com/info/uefi/docs).

  • Page 81: Hpe Insight Remote Support

    ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as a blue screen, ABEND (does not apply to HPE ProLiant DL980 Servers), or panic. A system fail-safe timer, the ASR timer, starts when the System Management driver, also known as the Health...
  • Page 82 Driver, is loaded. When the operating system is functioning properly, the system periodically resets the timer. However, when the operating system fails, the timer expires and restarts the server. ASR increases server availability by restarting the server within a specified time after a system hang. At the same time, the SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system.

  • Page 83: Component Identification

    Component identification Front panel components Item Description Drive bays (6) Serial label pull tab SUV connector Server release latch Server release lever Server release lever thumbscrew Component identification 83...

  • Page 84: Hot-Plug Drive Numbering

    Hot-plug drive numbering Item Description Drive cage 1, drive bay 1 Drive cage 1, drive bay 2 Drive cage 1, drive bay 3 Drive cage 1, drive bay 4 Drive cage 2, drive bay 3 Drive cage 2, drive bay 4 Front panel LEDs and buttons Component identification 84...

  • Page 85: Front Panel Led Power Fault Codes

    3 flashes Memory 4 flashes Riser board PCIe slots 5 flashes FlexibleLOM 6 flashes Removable HPE Flexible Smart Array controller/Smart SAS HBA controller 7 flashes System board PCIe slots 8 flashes Power backplane or storage backplane 9 flashes Power supply For more information, see "Front panel LEDs and buttons (on page 84)."...

  • Page 86: Hot-Plug Drive Led Definitions

    Hot-plug drive LED definitions Item Status Definition Locate Solid blue The drive is being identified by a host application. Flashing blue The drive carrier firmware is being updated or requires an update. Activity ring Rotating green Drive activity No drive activity Do not remove Solid white Do not remove the drive.

  • Page 87: Dimm Slot Locations

    Processor 1 DIMMs (4) microSD card slot riser Processor 2 DIMMs (4) SATA connector 1 SATA connector 2 HPE Smart Storage Battery cable connector System maintenance switch Backplane power connector Front panel LED board cable connector DIMM slot locations DIMM slots are numbered sequentially (1 through 8) for each processor. The supported AMP modes use the alpha assignments for population order, and the slot numbers designate the DIMM slot ID for spare replacement.

  • Page 88: System Maintenance Switch

    System maintenance switch Position Default Function Off = iLO security is enabled. On = iLO security is disabled. Off = System configuration can be changed. On = System configuration is locked. Reserved Reserved Off = Power-on password is enabled. On = Power-on password is disabled. Off = No function.

  • Page 89: Power Expander Board Components

    Power expander board components Item Description Drive backplane power connector (drive cage 2) Front accelerator power cable connector Rear accelerator power cable connector Intra-tray signal cable connector Expansion slot definitions Expansion slot Slot description PCIe3 x16 (Rear accelerator) PCIe slot 1 PCIe3 x16 (Front accelerator) PCIe slot 2 PCIe3 x8 (PCIe riser board assembly lower slot)

  • Page 90: I/O Module Slot Definitions

    IMPORTANT: When installing a HPE ProLiant XL250a Gen9 Server, be sure that only I/O module blanks are installed in the even-numbered I/O module bays. Failure to do so may cause the I/O modules in the even-numbered bays to disengage or to be damaged.

  • Page 91: Cabling

    Cabling Internal server cabling This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance. CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.
  • Page 92 • Embedded controller • Smart Array P440 Controller Cabling 92...

  • Page 93: Hpe Smart Storage Battery Cabling

    • Smart Array H240 Host Bus Adapter HPE Smart Storage Battery cabling Cabling 93...

  • Page 94: Accelerator Option Cabling

    Accelerator option cabling The accelerator cables connect to the power expander board in the rear of the upper tray. For more information, see "Power expander board components (on page 89)." Intra-tray signal cable routing SUV cable connectors CAUTION: Before disconnecting the SUV cable from the connector, always squeeze the release buttons on the sides of the connector.
  • Page 95 Item Connector Description Serial For trained personnel to connect a null modem serial cable and perform advanced diagnostic procedures USB* For connecting up to two USB devices Video For connecting a video monitor *The USB connectors on the SUV cable do not support devices that require greater than a 500mA power source. Cabling 95...

  • Page 96: Specifications

    Specifications Environmental specifications Specification Value — Temperature range* 10°C to 35°C (50°F to 95°F) Operating -40°C to 70°C (-40°F to 158°F) Shipping Maximum wet bulb temperature 28°C (82.4°F) — Relative humidity (noncondensing)** 10% to 90% Operating 5% to 95% Nonoperating * All temperature ratings shown are for sea level.

  • Page 97: Acronyms And Abbreviations

    Acronyms and abbreviations ABEND abnormal end Advanced Memory Protection Automatic Server Recovery Customer Self Repair HPE SIM HPE Systems Insight Manager Integrated Lights-Out Integrated Management Log LAN on Motherboard NVRAM nonvolatile memory peripheral component interconnect PCIe Peripheral Component Interconnect Express...
  • Page 98 serial attached SCSI Secure Digital small form factor Systems Insight Manager Service Pack for ProLiant serial, USB, video Trusted Platform Module UEFI Unified Extensible Firmware Interface unit identification universal serial bus Acronyms and abbreviations 98...

  • Page 99: Documentation Feedback

    Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page.

  • Page 100: Index

    DIMM numbering 87 hot-plug drive 35 DIMM slot locations 87 hot-plug drive, removing 35 DIMMs 15, 48, 87 HPE Insight Diagnostics 80, 81 documentation 99 HPE Insight Diagnostics survey functionality 80 documentation feedback 99 HPE Insight Remote Support software 81 Index 100...
  • Page 101 HPE SIM (HPE Systems Insight Manager) 79, 80 POST error messages 76 HPE Systems Insight Manager (SIM) 79, 80 power expander board 45, 89 humidity 96 power fault 85 power protection specifications 96 powering down 28 power-on password 88 I/O module 89, 90...
  • Page 102 symbols on equipment 26 system battery 15, 60 system board 15, 70 system board components 86 system components 83 system maintenance switch 88 system power LED 84 technical support 5 temperature requirements 96 tools 26 TPM (Trusted Platform Module) 15, 75 TPM, connector 15 troubleshooting 76 troubleshooting resources 76, 77...

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