Create Servicenow Incident Ticket: Service Details - HPE XP7 Automation Director User Manual

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ServiceNow

Create ServiceNow Incident Ticket: Service details

This service enables you to create an incident ticket.
The following service template details apply to the Create ServiceNow Incident Ticket service template.
This service template does not have an associated service.
Software prerequisites
ServiceNow version Kingston, London
Setup prerequisites
Register the ServiceNow Web Service Connection in Automation Director.
Default ports
Port number
443
Edit Service settings
The following table lists the Edit Service settings for the Create ServiceNow Incident Ticket service
template.
Settings pane
ServiceNow Connection Name
Table Name
HTTP Method
sys_id
Query Parameters
Request Body
Use
Secure communication from Automation Director to ServiceNow.
Description
Specify the ServiceNow
connection name registered in
the Web Service Connection.
This setting is required.
Specify the table name to
execute the API.
This setting is required.
Specify the method, which is
POST, PUT, or GET.
This setting is required.
Specify the system ID (sys_id).
Specify the query parameter in a
form concatenated with an
encoded character string.
Specify the request body in
JSON format.
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