Service And Support - HPE ProLiant ML30 Generation9 Quickspecs

QuickSpecs

Service and Support

HPE Support HPE Technology Services delivers confidence, reduces risk and helps customers realize agility and stability.
Connect to Hewlett Packard Enterprise to help prevent problems and solve issues faster. HPE Support
Services
Services enable you to choose the right service level, length of coverage and response time as you
purchase your new server, giving you full entitlement to the support for need for your IT and business.
Connect your Unlock all of the benefits of your technology investment by connecting your products to Hewlett Packard
Enterprise. Achieve up to 77%
devices
consolidated view of your environment. By connecting, you will receive 24x7monitoring, pre-failure alerts,
automatic call logging, and automatic parts dispatch. HPE Proactive Care Service and HPE Datacenter Care
Service customers will also benefit from proactive activities to help prevent issues and increase
optimization. All of these benefits are already available to you with your server storage and networking
products, securely connected to Hewlett Packard Enterprise support.
1- IDC 2 – HP CSC reports 2014 - 2015
Recommended Basic: HPE Foundation Care NBD, three-year Support Service
Support HPE Foundation Care Next Business Day connects you to Hewlett Packard Enterprise during business
hours for assistance on resolving issues – This service features need based next business day hardware
onsite response and software call back within two hours. In addition, Collaborative software support and
provides troubleshooting assistance on industry leading software running on your HPE server. Simplify
your support experience and make Hewlett Packard Enterprise your first call to help resolve hardware or
software problems.
https://www.hpe.com/h20195/V2/GetDocument.aspx?docname=4AA4-8876ENW&cc=us&lc=en
Standard: HPE Foundation Care 24x7, three-year Support Service
HPE Foundation Care 24x7 gives you access to Hewlett Packard Enterprise 24 hours a day, seven days a
week for assistance on resolving issues. This service includes need based Hardware onsite response within
four hours. In addition, collaborative software support is included in this service that provides
troubleshooting assistance on industry leading software running on your HPE server. Simplify your support
experience and make Hewlett Packard Enterprise your first call to help resolve hardware or software
problems.
https://www.hpe.com/h20195/V2/GetDocument.aspx?docname=4AA4-8876ENW&cc=us&lc=en
Optimized: HPE Proactive Care* with 24x7 coverage, three year Support Service
HPE Proactive Care gives customers an enhanced call experience. When your products are connected to
Hewlett Packard Enterprise, Proactive Care helps prevent problems and maintains IT stability by utilizing
personalized proactive reports with recommendations and advice. This service combines three years
proactive reporting and advice with our 24x7 coverage, four hour hardware response time when there is a
problem. This service also includes collaborative software support for Independent Software Vendors
(ISVs), (Red Hat, VMWare, Microsoft, etc.) running on your HPE servers.
Parts and Materials Hewlett Packard Enterprise will provide HPE-supported replacement parts and materials necessary to
maintain the covered hardware product in operating condition, including parts and materials for available
and recommended engineering improvements.
Parts and components that have reached their maximum supported lifetime and/or the maximum usage
limitations as set forth in the manufacturer's operating manual, product quick-specs, or the technical
product data sheet will not be provided, repaired, or replaced as part of these services.
The defective media retention service feature option applies only to Disk or eligible SSD/Flash Drives
replaced by Hewlett Packard Enterprise due to malfunction.
Related Services HPE Server Hardware Installation
Provides for the basic hardware installation of Hewlett Packard Enterprise branded servers, storage devices
1 reduction in down time, near 100%
HPE ProLiant ML30 Generation9 (Gen9)
2 diagnostic accuracy and a single
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