HPE XP7 Automation Director User Manual page 206

Submit Service settings
The following table lists the submit Service settings for the Retrieve ServiceNow Incident Tickets service
template.
Navigation pane
ServiceNow
Query Parameters
206 Services catalog
Settings pane
ServiceNow Connection Name
sys_id
sysparm_display_value
sysparm_exclude_reference_link Whether to add detailed
sysparm_fields
sysparm_view
Description
Specify the ServiceNow
connection name registered in
the Web Service Connection.
This setting is required.
Specify the system ID (sys_id) of
the ticket to retrieve information
for a single ticket.
Whether to return the actual
values of the field or return the
display values.
• false: Return only the actual
values.
• true: Return only the display
values.
• all: Return both.
information for the reference field.
• false: Do not add
• true: Add
Specify the field names you want
to return in the response in
comma-separated values.
The specified value will be
encoded before sending a Table
API request.
A parameter that renders the
response according to the
specified UI view.
The specified value will be
encoded before sending a Table
API request.
This is overridden by
sysparm_fields.
Table Continued