Update Servicenow Incident Ticket: Service Details - HPE XP7 Automation Director User Manual

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Update ServiceNow Incident Ticket: Service details

This service enables you to update an incident ticket.
The following service template details apply to the Update ServiceNow Incident Ticket service template.
This service template does not have an associated service.
Software prerequisites
ServiceNow version Kingston, London
Setup prerequisites
Register the ServiceNow Web Service Connection in Automation Director.
Default ports
Port number
443
Edit Service settings
The following table lists the Edit Service settings for the Update ServiceNow Incident Ticket service
template.
Settings pane
sysparm_input_display_value
sysparm_suppress_auto_sys_fiel
d
sysparm_view
Use
Secure communication from Automation Director to ServiceNow.
Update ServiceNow Incident Ticket: Service details
Description
Whether to set the input values
as the display value or as the
actual value.
• false: Actual value
• true: Display value
Whether to suppress auto
generation of System field.
• false: Do not suppress
• true: Suppress
A parameter that renders the
response according to the
specified UI view.
The specified value will be
encoded before sending a Table
API request.
This is overridden by
sysparm_fields.
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