Servicenow Workflow Integration; Prerequisite Products For Workflow Integration; Creating A Rest Message - HPE XP7 Automation Director User Manual

ServiceNow workflow integration

The ServiceNow Workflow Integration package includes an XML file that contains the update set required
to integrate an Automation Director service into a ServiceNow workflow.
The XML file is located here:
Automation-Director-installation-folder\public\ServiceNow\Automation_Adapter_for_ServiceNow_Version-number.xml
NOTE: For information about using Automation Director ServiceNow templates to manage an entire
workflow, see ServiceNow ticketing service templates on page 185.
Integrating an Automation Director service into a ServiceNow workflow consists of the following high-level
steps:
• Installing a MID Server
•

Creating a REST Message

• Importing the Update Set
• Creating a service catalog item
• Creating a workflow
• Running the workflow
Information about each of these steps is provided in this document, however you must refer to the
ServiceNow product documentation for detailed information.

Prerequisite products for workflow integration

The ServiceNow workflow integration with Automation Director requires the following:
• ServiceNow version Kingston, London
• MID Server version Kingston, London
The MID Server supports the following operating systems:
◦ Windows OS: All editions of Windows Server 2008, 2012, 2016
◦ Linux OS: Red Hat 6, Ubuntu 12, CentOS 6
For further details, see MID Server system requirements in the ServiceNow product documentation.
Creating a REST Message
To send a REST API request to a web service endpoint from ServiceNow, you must create a REST
Message record.
Procedure
1. From Filter Navigator, open System Web Services > Outbound > REST Message, and click New.
2. Set the following REST Message fields:
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