IBM System x3750 M4 Installation And Service Manual page 222

Table 38. Symptoms and actions for ServerGuide problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 5, "Parts listing, System x3750 M4 Types 8722 and 8733," on page 215 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a Trained
service technician.
Symptom
The ServerGuide Setup and
Installation CD will not start.
The MegaRAID Storage
Manager program cannot view
all installed drives, or the
operating system cannot be
installed.
The operating-system
installation program
continuously loops.
The ServerGuide program will
not start the operating-system
CD.
The operating system cannot be
installed; the option is not
available.
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System x3750 M4 Types 8722 and 8733: Installation and Service Guide
Action
1. Make sure that the server supports the ServerGuide program and has a
startable (bootable) CD or DVD drive. See the readme file that is part of the
ISO image at http://www.ibm.com/support/entry/portal/
docdisplay?lndocid=TOOL-CENTER.
2. Make sure that you burned the CD or DVD from an image (do not burn the
CD or DVD ISO file as a data disk)
3. Make sure that you burned the CD or DVD as disk at once (not track at once).
4. If the startup (boot) sequence settings have been changed, make sure that the
CD or DVD drive is first in the startup sequence.
5. If more than one CD or DVD drive is installed, make sure that only one drive
is set as the primary drive.
1. Make sure that the hard disk drive is connected correctly.
2. Make sure that the SAS/SATA hard disk drive cables are securely connected.
3. Follow the steps for "A newly installed hard disk drive is not recognized"
symptom action plan on page 1 on page 194
Make more space available on the hard disk.
Make sure that the operating-system CD is supported by the ServerGuide
program. For a list of supported operating-system versions, go to
http://www.ibm.com/systems/management/serverguide/sub.html, click IBM
Service and Support Site, click the link for your ServerGuide version, and scroll
down to the list of supported Microsoft Windows operating systems.
Make sure that the server supports the operating system. If it does, either no
logical drive is defined (SCSI RAID servers), or the ServerGuide System Partition
is not present. Run the ServerGuide program and make sure that setup is
complete.