IBM eServer xSeries x382 Hardware Maintenance Manual And Troubleshooting Manual
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IBM eServer xSeries x382 Hardware Maintenance Manual And Troubleshooting Manual

IBM eServer xSeries x382 Hardware Maintenance Manual And Troubleshooting Manual

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IBM eServer xSeries x382
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Hardware Maintenance Manual and Troubleshooting
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  • Page 1 ERserver IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 3 ERserver IBM eServer xSeries x382 Type 8834 Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 4 Note Before using this information and the product it supports, read Appendix C, “Notices”, on page 135. The most recent version of this document is available at http://www.ibm.com/pc/support. First Edition (August 2003) © Copyright International Business Machines Corporation 2002. All rights reserved.

  • Page 5: About This Manual

    About this manual This manual contains diagnostic information, a Symptom-to-FRU index, service ® information, error codes, error messages, and configuration information for the IBM Eserver xSeries x382 Type 8834 server. To diagnose server problems, always start with “General checkout” on page 21.
  • Page 6 IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 7: Table Of Contents

    Watch dog timer ..... . . 35 Fault resilient boot (FRB) ....35 © Copyright IBM Corp. 2002...
  • Page 8 System board componets ..... 72 System board jumpers ..... . 73 IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 9 Microprocessor removal and replacement ....74 Power pod removal and replacement ....75 System battery .
  • Page 10 IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 11: Chapter 1. General Information

    Chapter 1. General information The IBM Eserver xSeries x382 Type 8834 server is a high-performance server ™ based on IBM X-Architecture technologies. It is symmetric multiprocessing (SMP) capable, if this feature is supported by your operating system. It is ideally suited for networking environments that require superior microprocessor performance, efficient memory management, flexibility, and large amounts of reliable data storage.

  • Page 12: Related Publications

    These updates are available from the IBM Web site. Complete the following steps to check for updated documentation and technical updates: 1.

  • Page 13: Features And Specifications

    Features and specifications The following information is a summary of the features and specifications of your server. Depending on your server model, some features might not be available, or some specifications might not apply. Use the Configuration/Setup Utility program to determine the type and speed of the microprocessor that is in your server.

  • Page 14: What Your Server Offers

    The Serial over LAN feature does not require any special client software because it is designed to work with existing standard Telnet consoles. IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 15: Updating Device Drivers

    Your server supports IBM ServeRAID adapters to create an external redundant array of independent disks (RAID) configuration. Updating device drivers Device drivers for IBM devices and the instructions to install them are on the Resource CD. Before you can recover or install device drivers, your operating system must be installed on your computer.

  • Page 16: Controls And Leds

    AC1 and AC2 power LEDs and the PS1, PS2, and PS-share power LEDs are lit. For any other combination of LEDs, see “Power supply LED errors” on page 87. IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 17 The following illustration shows the controls and LEDs on the operator information panel. SDINT (System Diagnostic Ethernet 1 Power Interrupt) button activity LED control button System status/ Ethernet 2 and LED fault LED activity LED SD/INT Reset System ID Hard disk drive button button activity/failure LED...

  • Page 18: Server Power Features

    The amount of memory that is reserved for system resources depends on the operating system, the configuration of the server, and the configured PCI options. IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 19: Turning Off The Server

    Turning off the server When you turn off the server and leave it connected to ac power, the server can respond to remote requests to turn on the server. To remove all power from the server, you must disconnect it from the power source. Operating systems require an orderly shutdown before you turn off the server.

  • Page 20: Major Components Of Your Server

    The blue color on components and labels indicates touch points where a component can be gripped, a latch moved, and so on. The following illustration shows the major components in the server. IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 21 Note: The illustrations in this publication might differ slightly from your hardware. Cover Air baffle PCI riser card assembly Fans DIMM Hard disk drive Power supply blank cover Hot-swap power supply Bezel Chapter 1. General information...

  • Page 22: Option Connectors

    DIMM connector 5 Battery (BH6H1) DIMM connector 2 DIMM connector 6 PCI riser connector (VHDM0) PCI-riser connectors: PCI slot 2 PCI slot 1 (secondary side) PCI slot 3 IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 23: Internal Connectors

    Internal connectors The following illustration shows the internal connectors of your server. System-board connectors: PCI riser card connector (VHDM 1) SCSI Peripheral PCI riser card backplane board connector connector connector (VHDM 0) Peripheral-board connectors: System board cable connector (J1A1) Power connector (J2B1) to SCSI IDE connector backplane...
  • Page 24 Hot-swap SCSI hard disk drive connector 2 SCSI connector (J4B1) to system board Power connector (J5B1) to peripheral board Hot-swap SCSI hard disk drive connector 1 Power connector (J9B1) IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 25: External Connectors

    External connectors The following illustration shows the external input/output port connectors of the server. System-board connectors: RJ45 LAN 1 and 2 RJ45 Serial System ID LED connectors connector System ID button USB connectors 0 and 1 External SCSI connector Video connector Chapter 1.
  • Page 26 Peripheral-board connectors: USB connector 2 USB connector 3 Video connector IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 27: Chapter 2. Configuring Your Server

    If you have set a password, the Configuration/Setup Utility menu will not open until you type your password. After the Configuration/Setup Utility program is started, help information and instructions for using the keyboard are displayed on the right side of the screen. © Copyright IBM Corp. 2002...

  • Page 28: Password

    == = = = == == == ============================================================= 3E D X - 1 1 - LSI Logic Ultra320 SCSI Controller 3F D X - 1 1 - LSI Logic Ultra320 SCSI Controller IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 29: Formatting A Scsi Hard Disk Drive

    You can use the ServeRAID Manager program, which are on the IBM ServeRAID Support CD and available for download from http://www.ibm.com/pc/support/, to: v Configure a redundant array of independent disks (RAID) v Restore a SCSI hard disk drive to factory-default settings, erasing all data from...

  • Page 30: Configuring The Gigabit Ethernet Controller

    SCSI settings for attached devices. 3. To update the firmware and BIOS code for an optional ServeRAID controller, you must use the IBM ServeRAID Support CD that comes with the ServeRAID option. Before you install your operating system, you must configure the controller that is attached to the hard disk drives.

  • Page 31: Chapter 3. Diagnostics

    “Beep codes” on page 79. 7. Record any POST error messages that are displayed on the screen. If an error is displayed, look up the first error, see “Error codes - video display” on page 81 © Copyright IBM Corp. 2002...

  • Page 32: Sel Overview

    Viewer utility which is available in the System Management Utility (SMU) that ships on the standard platform resource CD. The system administrator can use this information to monitor the server for warnings and potential critical problems. IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 33: Efi-Based Selviewer Task

    EFI-based SELViewer task The EFI based SEL Viewer task is available on the System Maintenance Utility (SMU). This task will not be available when running the Remote version. The EFI SEL Viewer provides support for the user to perform the following: v Examine all SEL entries stored in the non-volatile storage area of the server in text form or in hexadecimal.
  • Page 34 08 (power supply) Power supply 1 08 (power supply) Power supply 2 08 (power supply) Power supply 3 09 (power unit) Power unit status 09 (power unit) Power unit redundancy IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 35: Xseries 382 Machine Check Error Handling

    Table 3. Sensor types, numbers and names (continued) Sensor Type Sensor Number Sensor Name 0D (Hot-swap drive sensors) SCSI backplane temperature 0D (Hot-swap drive sensors) Hot-swap drive 1 status 0D (Hot-swap drive sensors) Hot-swap drive 2 status 0D (Hot-swap drive sensors) Hot-swap drive 1 present 0D (Hot-swap drive sensors) Hot-swap drive 2 present...

  • Page 36: Error Types

    BERR# when an uncorrectable error is detected on I/O read data. v Correctable Error Events Corrected Machine Check (CMC) Corrected processor errors are signaled as a CMCI to system software. IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 37: Error Reporting

    For example, L1 tag parity errors, on shared lines or thermal events, are corrected by the processor (logic or the PAL). System software must insure that the interrupt handler for CMCI executes on the same processor that signaled the corrected error event. Corrected Platform Errors (CPE) These interrupts are signaled by the platform or the SAL.

  • Page 38: Thresholding

    On the xSeries 382, the maximum number of errors that can occur for each category is “10”, within one hour. If this threshold is crossed, a special ’Event Logging Disabled’ SEL entry will be logged. IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 39: Sel Event Log Format For Machine Check Errors

    SEL event log format for machine check errors The following tables shows the machine check errors that will be logged for the xSeries 382, and the corresponding SEL Event Log format. For details on System Management BIOS (SMBIOS) Type 4, Type 16 and 17, refer to the System Management BIOS Reference Specification available on http://www.dmtf.org.
  • Page 40 0x13 0x6F 0x07 0xFF 0xFF Event logging disabled (Thres- holding) 0x31 0x10 6x6F 0x00 0xFF 0xFF memory logging disabled 0x31 0x10 0x6F 0xF1 0x13 0x27 correctable logging disabled IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 41: Xseries 382 Pci Device Ids

    Table 9. Microprocessor bus, LPC bus, SP prot, HL bus, non-specific bus errors (continued) Processor EvMRev Sensor Sensor Data Data 2 Data 3 bus, LPC type number directory bus, SP / type port, HL bus, non- specific bus errors Processor 0x31 0x10 06xF...

  • Page 42: Post Error Codes And Messages

    DIMM or inside DIMM site - Reseat the memory; swap ROW one with ROW two (2nd set of 4 DIMMS) reconfigure to minimum memory configuration (4 DIMMs in one ROW, DIMM sites 1,2,3,4 must be populated at a minimum). IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 43: Microprocessor Debug Methodology

    Note: Even though DIMMs are numbered and populated consecutively, DIMM Sites are not physically consecutive. Refer to the silk-screen on the system board near each DIMM site - first 4 DIMMS in order below. DIMM Sites 1=J9J3, 2=J9J1, 3=J9D3, 4=J9D1 FIRST. Sites 5=J9J2, 6=J8J1, 7=J9J2, 8=J8D1 are optional.

  • Page 44: Microprocessor Fru Isolation

    On the next boot, the unhealthy processor is not included in the system boot. v If errors occur during any processor late self-test, the POST error manager will not be displayed on the boot cycle in which the error is detected. IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 45: Watch Dog Timer

    v The POST error manager will only display the fact that a processor is disabled and this will occur on the boot cycle after the processor is disabled. In order to determine if the processor is disabled because of late self-test errors, the SEL will have to be referenced.

  • Page 46: Frb1 - Bsp Self-Test Failures

    BIOS and BMC clearing the microprocessor failure history from their respective non-volatile storage. There are three possible states for each processor slot: v Microprocessor installed (status only; indicates processor has passed BIOS POST). IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 47: Frb Fru Isolation

    v Microprocessor failed. The processor may have failed FRB-2, FRB-3, or BIST, and it has been disabled. v Microprocessor not installed (status only, indicates the processor slot has no processor in it). FRB FRU isolation The issue may be caused by add-in adapter resource contention causing the timer to expire and trigger an FRB, the system should be brought to a minimum config to eliminate variables and restarted w/processor re-test (Enter BIOS / startup options).

  • Page 48: Setting Test Options

    After pressing the Enter key, the application displays a scrollable information box that contains system information. Viewing the test log By default, the diagnostic software keeps the log file in “efi\service\diagnostics” in a file named “fielddiags.log.” IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 49: Efi Service Partition

    To view this file, use the arrow keys to highlight the Platform Test menu and select View Results from that menu, by pressing the Enter key. After pressing the Enter key, the application displays a scrollable information box that contains the sessions test log.

  • Page 50: Installing The Files

    If a memory problem occurs, take the following actions before replacing a DIMM: 1. Reseat both DIMMs in the bank. 2. Check for a memory type mismatch in the bank. 3. Run the diagnostic tests. IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 51: Error Symptom Charts

    Error symptom charts You can use the error symptom charts to find solutions to problems that have definite symptoms (see “Error symptoms” on page 86). If you cannot find the problem in the error symptom charts, go to “General checkout” on page 21 to test the server. Small computer system interface messages This information only applies if a storage expansion unit is available.

  • Page 52: Bios Recovery Mode

    9. Reconnect AC power and power on the server. 10. Follow any other instructions in the BIOS release notes. Support telephone numbers View support telephone numbers at http://www.ibm.com/planetwide/ on the World Wide Web. IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 53: Chapter 4. Customer Replaceable Units

    This chapter provides basic instructions for installing a limited number of hardware options in your server. These instructions are intended for users who are experienced with setting up IBM server hardware. If you need more detailed instructions, see the Option Installation Guide on the IBM xSeries Documentation...

  • Page 54: Handling Static-Sensitive Devices

    Do not place the device on your server cover or on a metal surface. v Take additional care when handling devices during cold weather. Heating reduces indoor humidity and increases static electricity. IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 55: Removing The Bezel

    PCI adapter, save the EMC shield and filler panel from the bay or the PCI adapter slot cover in the event you later remove the option. 2. For a complete list of supported options for your server, go to http://www.ibm.com/pc/support. Chapter 4. Customer replaceable units...

  • Page 56: Installing A Hot-Swap Drive

    When the green hard disk drive activity LED is flashing, this indicates that the drive is being accessed. 4. If you are installing additional hot-swap hard disk drives, do so now. IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 57: Completing The Installation

    5. If you have a power supply to install or remove, do so now; otherwise go to “Completing the installation”. SCSI IDs for hot-swap hard disk drives The hot-swap-drive backplane controls the SCSI IDs for the internal hot-swap drive bays. Table 12 lists the SCSI IDs for the hard disk drives that are connected to the primary SCSI channel.

  • Page 58: Cabling The Server

    ServeRAID documentation for information about reconfiguring your disk arrays. ServeRAID documentation is available for download from the IBM Web site at http://www.ibm.com/pc/support. IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 59: Chapter 5. Service Replaceable Units

    This chapter describes the removal of server components. Important: The field replaceable unit (FRU) procedures are intended for trained servicers who are familiar with IBM products. See the parts listing in “System” on page 92 to determine if the component being replaced is a customer replaceable unit (CRU) or a FRU.

  • Page 60: Working With Adapters

    1 and 2; then, the dual-channel integrated Ethernet controller and the dual-channel integrated SCSI controller. v For a list of supported options for your server, go to http://www.ibm.com/pc/compat/. IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 61: Cd-Rom Drive Removal And Replacement

    CD-ROM drive removal and replacement Complete the following steps to remove the CD-ROM drive. 1. Review the “Safety information” on page 95 and “Installation guidelines” on page 43. 2. Turn off the server and all attached devices see “Turning off the server” on page 9.

  • Page 62: Hot-Swap Fan Removal And Replacement

    6. Determine the fan you want to replace. Attention: To ensure optimal airflow and cooling, replace the fan within two minutes. Fan 4 Fan LED Fan 5 Fan 6 Fan 1 Fan 2 Fan 3 IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 63 7. Press the fan-release latch in the direction indicated by the arrow. Fan status LED 8. Pull the fan out of the server. 9. Align the two tabs on the replacement fan with the notches in the server and press the fan into the corresponding connector. Press the fan firmly to engage the latch fully and secure the fan in the server.

  • Page 64: Hot-Swap Power Supply Removal And Replacement

    There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. Statement 12 CAUTION: The following label indicates a hot surface nearby. IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 65 Complete the following steps to replace a hot-swap power supply: 1. Review the safety information beginning on page 95 and “Installation guidelines” on page 43. 2. Remove the server bezel (see “Removing the bezel” on page 45). 3. If your server has only two power supplies installed, turn off the server (see “Turning off the server”...

  • Page 66: Fan Assembly And Air Baffle Removal And Replacement

    Fan / peripheral bay captive screw External captive screw External captive screw 12. Lift the fan bracket and air baffle together from the server and set them aside. IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 67: Pci Riser Assembly Removal And Replacement

    To replace the fan bracket and air baffle, reverse the previous steps. PCI riser assembly removal and replacement Complete the following steps to remove the PCI riser assembly: 1. Review the “Safety information” on page 95 and “Installation guidelines” on page 43.
  • Page 68 7. Lift the PCI riser assembly straight up and away from the system board and remove it from the server. Store the PCI riser in a safe place. PCI riser assembly PCI riser release lever IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 69 The following illustration shows how to install the PCI riser in the server. PCI riser assembly PCI riser release lever Complete the following steps to replace the PCI riser assembly: 1. Place the PCI riser assembly release lever is in the extended position. 2.

  • Page 70: Adapter Removal And Replacement

    2. Turn off the server and all attached devices. 3. Disconnect all power cords; then, disconnect all external cables. 4. Remove the cover (see “Cover removal and replacement” on page 49). IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 71 5. Remove the PCI riser assembly (see “PCI riser assembly removal and replacement” on page 57). Note: You might find it easier to install the adapter if the PCI riser assembly is on its side with the expansion slot facing up. 6.
  • Page 72 15. Replace the cover (see “Cover removal and replacement” on page 49). 16. Reconnect the external cables and power cords; then, turn on the attached devices and the server. IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 73: Memory Dimms Removal And Replacement

    Memory DIMMs removal and replacement Complete the following steps to remove and replace memory DIMMs. Important: Memory is 4-way interleaved and must be populated in sets consisting of identical type/size DIMMs. Complete the following steps to remove a DIMM: 1. Review the “Safety information” on page 95 and “Installation guidelines” on page 43.
  • Page 74 11. Replace the cover (see “Cover removal and replacement” on page 49). 12. Reconnect the external cables and power cords. Turn on the attached devices, and turn on the server. IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 75: Front Panel Board Removal And Replacement

    Front panel board removal and replacement Complete the following steps to remove the front panel board. 1. Review the “Safety information” on page 95 and “Installation guidelines” on page 43. 2. Turn off the server and all attached devices (see “Turning off the server” on page 9).

  • Page 76: Scsi Backplane Removal And Replacement

    To replace the SCSI backplane, align the three keyhole-shaped slots with the three cylindrical pins on the peripheral module; then, reverse the steps for removing the SCSI backplane. IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 77: Peripheral Bay Removal And Replacement

    Peripheral bay removal and replacement Complete the following steps to remove the peripheral bay: 1. “Safety information” on page 95 and “Installation guidelines” on page 43. 2. Turn off the server and all attached devices (see “Turning off the server” on page 9).

  • Page 78: Power Supply Bay Removal And Replacement

    12. Loosen the two screws on top of the power supply bay. 13. Lift up the power supply bay and remove it from the server. Screws Power supply bay IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 79 Complete the following steps to replace the power supply bay: 1. Remove the hot-swap power supplies from the power supply bay. 2. Slide the power supply bay in from the front of the server. 3. Align and tighten the three retention screws at the rear of the power supply bay.

  • Page 80: System Board Removal And Replacement

    9. Remove the memory DIMMs, see “Memory DIMMs removal and replacement” on page 63. 10. Loosen the screw at the rear of the chassis, which secures the retention lever assembly. Captive screw Interlock tabs IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 81 Hex screws (4) Captive screws (2) To replace the system board, reverse the previous steps. Note: To update the programmed system serial number run the BIOS/Firmware update utility. For latest BIOS/Firmware go to http://www.ibm.com/pc/support/. Chapter 5. Service replaceable units...

  • Page 82: System Board Componets

    18. DIMM connector 6 19. Battery 20. Internal SCSI connector 21. IDE/USB/FP connector 22. Power pod power connector 23. Power module 2 24. DC docking connector 25. Power module 1 IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 83: System Board Jumpers

    System board jumpers There are nine jumper blocks called out on the main board. Table 13. Index Jumper Signal / Description J1A1 (RSRL_MODE0) Used to set Serial Port mode. Default is 1-2 on both. J1A2 (RSRL_MODE1) Used to set Serial Port mode. Default is 1-2 on both. J3A3 (SMM_BB_UNPROT_L) Jumper 2-3 to enable programming of the BMC boot block.

  • Page 84: Microprocessor Removal And Replacement

    2.5 mm hex driver to rotate the release mechanism clockwise to the closed position. Air baffle 180° 9. To replace a microprocessor, reverse the previous steps. IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 85: Power Pod Removal And Replacement

    Power pod removal and replacement Complete the following steps to remove a power pod: 1. Review the “Safety information” on page 95 and “Installation guidelines” on page 43. 2. Turn off the server and all attached devices (see, “Turning off the server” on page 9).

  • Page 86: System Battery

    This section describes how to remove and replace the system battery. Battery removal and replacement IBM has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions.
  • Page 87 9. Connect all external cables; then, connect the power cords. 10. Turn on the server. 11. Start the Configuration/Setup Utility program and set configuration parameters as needed. See the User’s Guide on the IBM xSeries Documentation CD. Chapter 5. Service replaceable units...
  • Page 88 IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 89: Chapter 6. Symptom-To-Fru Index

    1. Check the configuration before you replace a FRU. Configuration problems can cause false errors and symptoms. 2. For IBM devices not supported by this index, refer to the manual for that device. 3. Always start with “General checkout” on page 21.

  • Page 90: Recovery Beep Codes

    Check all board to board connections i.e. VHDM connectors (riser to system board) cause) i.e. DC to carefully look for bent or flattened pins at end of connector near fans. GND) 3. Check / replace power cage. IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 91: Error Codes - Video Display

    Error codes - video display The system BIOS displays POST error messages on the video screen. POST error codes are logged in the SEL. The following table defines POST error codes and their associated messages. The xSeries 382 BIOS prompt you to press a key in case of serious errors.
  • Page 92 4. Replace the system board. Microprocessor failed to initialize in time, Refer to ″Fault 8100 (Microprocessor 01 failed BIST) Resilient Boot″ in Debug Methodology and FRU Isolation section. IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 93 Table 16. Error codes/messages (continued) Error code FRU/action Microprocessor failed to initialize in time, Refer to ″Fault 8101 (Microprocessor 02 failed BIST) Resilient Boot″ in Debug Methodology and FRU Isolation section. Refer to ″Microprocessor″ in Debug Methodology and 8110 (Microprocessor 01 internal error (IERR) FRU Isolation section.
  • Page 94 1. Check to see that the jumper at J5H4 is in position controller (BMC) failed to function) 1-2 =normal, (position 2-3 is update mode). 2. Replace the system board IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 95 Table 16. Error codes/messages (continued) Error code FRU/action 8306 (OS boot watchdog timer System exceeded 6-minute watchdog timer on boot failure) cycle. Refer to “Watch dog timer” for details. 84F3 (BMC in Update Mode) Check to see that the jumper at J5H4 is in position 1-2 =normal, (position 2-3 is update mode).If Issue persists replace Minipark.

  • Page 96: Error Symptoms

    See system documentation for proper stuffing options. 4. Use only validated DIMMS at least until you’ve made sure your upgrade has gone successfully prior to testing an unknown. IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 97: Power Supply Led Errors

    Table 17. Error symptoms (continued) Note: See “System” on page 92 to determine which components should be replaced by a field service technician. Symptom Cause FRU/action System does not v Microprocessors or power pods not fully 1. Check seating on processors and power recognize all the seated.

  • Page 98: Undetermined Problems

    I/O adapter does not correct the problem, suspect the system board. 2. If you suspect a networking problem and all the system tests pass, suspect a network cabling problem external to the system. IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 99: Problem Determination Tips

    Problem determination tips Due to the variety of hardware and software combinations that can be encountered, use the following information to assist you in problem determination. If possible, have this information available when requesting assistance from Service Support and Engineering functions. v Machine type and model v Microprocessor or hard disk upgrades v Failure symptom...
  • Page 100 IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 101: Chapter 7. Parts Listing, X382 Type 8834 (Models 11X And 32X)

    Chapter 7. Parts listing, x382 Type 8834 (models 11X and 32X) This parts listing supports the xSeries x382 Type 8834 server. © Copyright IBM Corp. 2002...

  • Page 102: System

    Miscellaneous parts kit (all models) 73P9963 Perifial power cable (all models) 73P9958 SCSI cable (all models) 73P9957 Signal cable (all models) 73P9956 Slide rail kit (all models) 73P9960 IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 103: Appendix A. Getting Help And Technical Assistance

    If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem ®...

  • Page 104: Software Service And Support

    You can find service information for your IBM products, including supported options, at http://www.ibm.com/pc/support/. Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with xSeries servers, IntelliStation workstations, and appliances. For information about which products are supported by Support Line in your country or region, go to http://www.ibm.com/services/sl/products/.

  • Page 105: Appendix B. Related Service Information

    Safety information The following section contains the safety information that you need to be familiar with before servicing an IBM server. General safety Follow these rules to ensure general safety: v Observe good housekeeping in the area of the machines during and after maintenance.

  • Page 106: Electrical Safety

    Use extreme care when measuring high voltages. v Regularly inspect and maintain your electrical hand tools for safe operational condition. IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 107: Safety Inspection Guide

    This guide addresses only those items. However, good judgment should be used to identify potential safety hazards due to attachment of non-IBM features or options not covered by this inspection guide.

  • Page 108: Handling Static-Sensitive Devices

    4. Remove the cover. 5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.

  • Page 109: Safety Notices (Multilingual Translations)

    Japanese v Korean v Spanish Important: All caution and danger statements in this IBM documentation begin with a number. This number is used to cross reference an English caution or danger statement with translated versions of the caution or danger statement in this section.
  • Page 110 3. Attach signal cables to connectors. 3. Remove signal cables from connectors. 4. Attach power cords to outlet. 4. Remove all cables from devices. 5. Turn device ON. IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 111 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 112 The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 113 >50 kg (110 lb) Importante: Todas as instruções de cuidado e perigo da IBM documentation começam com um número. Este número é utilizado para fazer referência cruzada de uma instrução de cuidado ou perigo no idioma inglês com as versões traduzidas das instruções de cuidado ou perigo encontradas nesta seção.
  • Page 114 3. Remova os cabos de sinal dos conectores. conectores. 4. Conecte os cabos de alimentação às 4. Remova todos os cabos dos dispositivos. tomadas. 5. LIGUE os dispositivos. IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 115 Instrução 2 CUIDADO: Ao substituir a bateria de lítio, utilize apenas uma bateria IBM, Número de Peça 33F8354 ou uma bateria de tipo equivalente, recomendada pelo fabricante. Se o seu sistema possui um móídulo com uma bateria de lítio, substitua-o apenas pelo mesmo tipo de mídulo, do mesmo fabricante.
  • Page 116 Nenhuma peça localizada no interior desses componentes pode ser consertada. Se você suspeitar de algum problema em alguma dessas peças, entre em contato com um técnico IBM. Instrução 10 IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 117 CUIDADO: Não coloque nenhum objeto com peso superior a 82 kg (180 lbs.) sobre dispositivos montados em rack. Appendix B. Related service information...
  • Page 118 IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 119 Appendix B. Related service information...
  • Page 120 IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 121 Appendix B. Related service information...
  • Page 122 IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 123 Important: Toutes les consignes Attention et Danger indiquées dans la bibliothèque IBM documentation sont précédées d’un numéro. Ce dernier permet de mettre en correspondance la consigne en anglais avec ses versions traduites dans la présente section. Par exemple, si une consigne de type Attention est précédée du chiffre 1, ses traductions sont également précédées du chiffre 1 dans la présente section.
  • Page 124 La pile contient du lithium et présente donc un risque d’explosion en cas de mauvaise manipulation ou utilisation. v Ne la jetez pas à l’eau. IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 125 v Ne l’exposez pas à une température supérieure à 100 °C. v Ne cherchez pas à la réparer ou à la démonter. Pour la mise au rebut, reportez-vous à la réglementation en vigueur. Notice n° 3 ATTENTION: Si des produits laser sont installés (tels que des unités de CD-ROM ou de DVD, des périphériques contenant des fibres optiques ou des émetteurs-récepteurs), prenez connaissance des informations suivantes: v N’ouvrez pas ces produits pour éviter une exposition directe au rayon...
  • Page 126 être à l’origine d’un incident, prene contact avec un technicien de maintenance. Notice n° 10 ATTENTION: Ne posez pas d’objet dont le poids dépasse 82 kg sur les unités montées en armoire. IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 127 Wichtig: Alle Sicherheitshinweise in dieser IBM documentation beginnen mit einer Nummer. Diese Nummer verweist auf einen englischen Sicherheitshinweis mit den übersetzten Versionen dieses Hinweises in diesem Abschnitt. Wenn z. B. ein Sicherheitshinweis mit der Nummer 1 beginnt, so erscheint die übersetzung für diesen Sicherheitshinweis in diesem Abschnitt unter dem Hinweis...
  • Page 128 Manche CD-ROM-Laufwerke enthalten eine eingebaute Laserdiode der Klasse 3A oder 3B. Die nachfolgend aufgeführten Punkte beachten. Laserstrahlung bei geöffneter Tür. Niemals direkt in den Laserstrahl sehen, nicht direkt mit optischen Instrumenten betrachten und den Strahlungsbereich meiden. IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 129 Hinweis 4 ≥18 kg ≥32 kg ≥55 kg ACHTUNG: Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungen beachten. Hinweis 5 ACHTUNG: Mit dem Betriebsspannungsschalter an der Vorderseite des Servers und dem Betriebsspannungsschalter am Netzteil wird die Stromversorgung für den Server nicht unterbrochen. Der Server könnte auch mehr als ein Netzkabel aufweisen. Um die gesamte Stromversorgung des Servers auszuschalten, muß...
  • Page 130 Ad esempio, se un avviso di attenzione inizia con il numero 1, la relativa versione tradotta è presente in questa sezione con la stessa numerazione. Prima di eseguire una qualsiasi istruzione, accertarsi di leggere tutti gli avvisi di attenzione e di pericolo. IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 131 Avviso 1 PERICOLO La corrente elettrica circolante nei cavi di alimentazione, del telefono e di segnale è pericolosa. Per evitare il pericolo di scosse elettriche: v Non collegare o scollegare i cavi, non effettuare l’installazione, la manutenzione o la riconfigurazione di questo prodotto durante i temporali. v Collegare tutti i cavi di alimentazione ad una presa elettrica correttamente cablata e munita di terra di sicurezza.
  • Page 132 Avviso 2 ATTENZIONE: Quando si sostituisce la batteria al litio, utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore. Se il sistema di cui si dispone è provvisto di un modulo contenente una batteria al litio, sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore.
  • Page 133 Avviso 4 ≥18 kg ≥32 kg ≥55 kg ATTENZIONE: Durante il sollevamento della macchina seguire delle norme di sicurezza. Avviso 5 ATTENZIONE: Il pulsante del controllo dell’alimentazione situato sull’unità e l’interruttore di alimentazione posto sull’alimentatore non disattiva la corrente elettrica fornita all’unità.
  • Page 134 Se si sospetta un problema in una di queste parti, rivolgersi ad un tecnico di manutenzione. Avviso 10 ATTENZIONE: Non poggiare oggetti che pesano più di 82 kg sulla parte superiore delle unità montate in rack. IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 135 Appendix B. Related service information...
  • Page 136 IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 137 > 50 Kg Appendix B. Related service information...
  • Page 138 IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 139 Appendix B. Related service information...
  • Page 140 Declaraciín 1. Lea atentamente todas las declaraciones de precauciín y peligro antes de llevar a cabo cualquier operaciín. IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 141 Declaración 1 PELIGRO La corriente eléctrica de los cables telefínicos, de alimentaciín y de comunicaciones es perjudicial. Para evitar una descarga eléctrica: v No conecte ni desconecte ningún cable ni realice las operaciones de instalaciín, mantenimiento o reconfiguraciín de este producto durante una tormenta. v Conecte cada cable de alimentaciín a una toma de alimentaciín eléctrica con conexiín a tierra y cableado correctos.
  • Page 142 Cuando se abre, hay radiaciín láser. No mire fijamente el rayo ni lleve a cabo ningún examen directamente con instrumentos ípticos; evite la exposiciín directa al rayo. Declaración 4 IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 143 ≥18 kg ≥32 kg ≥55 kg PRECAUCIÓN: Tome medidas de seguridad al levantar el producto. Declaración 5 PRECAUCIÓN: El botín de control de alimentaciín del dispositivo y el interruptor de alimentaciín de la fuente de alimentaciín no apagan la corriente eléctrica suministrada al dispositivo.
  • Page 144 California de los Estados Unidos está considerado como un causante de cancer y de defectos congénitos, además de otros riesgos reproductivos. Lávese las manos después de usar el producto. IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 145: Appendix C. Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 146: Trademarks

    When referring to processor storage, real and virtual storage, or channel volume, KB stands for approximately 1000 bytes, MB stands for approximately 1 000 000 bytes, and GB stands for approximately 1 000 000 000 bytes. IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 147: Product Recycling And Disposal

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.

  • Page 148: Industry Canada Class A Emission Compliance Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits.IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 149: Taiwanese Class A Warning Statement

    Japanese Voluntary Control Council for Interference (VCCI) statement Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
  • Page 150 The cord set should have the appropriate safety approvals for the country in which the equipment will be installed. IBM power cords for a specific country or region are usually available only in that country or region.
  • Page 151 IBM power cord part number Used in these countries and regions 36L8880 Argentina, Paraguay, Uruguay 49P2078 India 49P2110 Brazil 6952300 Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Caicos Islands, Canada, Cayman Islands, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El...
  • Page 152 IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 153: Index

    BMC generated beep codes 80 major 10 recovery beep codes 80 system board 12 SCSI 87 configuration video display 81 Configuration/Setup Utility 17 Ethernet Ethernet 20 activity LED 6, 7 LSI Logic Configuration Utility 17 © Copyright IBM Corp. 2002...
  • Page 154 46 notices hot-swap power supply 55 electronic emission 137 options 43 FCC, Class A 137 PCI riser 59 notices and statements 1 internal drive bays 45 IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 155 replacing (continued) power supply bay 68 options, installing 43 SCSI backplane 66 system board 70 reset button 7 reset switch 7 retaining clips, DIMM 64 adapters 50 expansion slots 50 PCI expansion slots 3 PCI riser 10 SCSI replacing 59 error codes 87 PCI riser assembly SCSI backplane...
  • Page 156 Configuration/Setup 17 LSI Logic Configuration 18 ServeRAID Manager 19 video 3 video controller 3 Web site compatible options 43 IBM server products 1 weight 3 World Wide Web 1 IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 158 Part Number: 71P9885 (1P) P/N: 71P9885...

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