IBM System x3610 Problem Determination And Service Manual
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IBM System x3610 Problem Determination And Service Manual

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IBM System x3610 Type 7942
Problem Determination and Service Guide

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  • Page 1 IBM System x3610 Type 7942 Problem Determination and Service Guide...
  • Page 3 IBM System x3610 Type 7942 Problem Determination and Service Guide...
  • Page 4 Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 115 and the Warranty and Support Information document on the IBM System x Documentation CD. Fifth Edition (March 2009) © Copyright International Business Machines Corporation 2008.

  • Page 5: Table Of Contents

    Installing a memory module ....52 Removing a power supply ....54 © Copyright IBM Corp. 2008...
  • Page 6 Diagnostic text messages ....106 Viewing the test log..... . 106 IBM System x3610 Type 7942: Problem Determination and Service Guide...
  • Page 7 Problem determination tips ....110 Calling IBM for service..... . 111 Appendix A.
  • Page 8 IBM System x3610 Type 7942: Problem Determination and Service Guide...

  • Page 9: Safety

    Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2008...

  • Page 10: Guidelines For Trained Service Technicians

    Use the information in this section to help you identify potential unsafe conditions in an IBM product that you are working on. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.
  • Page 11 v Do not touch the reflective surface of a dental mirror to a live electrical circuit. The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit. v Some rubber floor mats contain small conductive fibers to decrease electrostatic discharge.

  • Page 12: Safety Statements

    Be sure to read all caution and danger statements in this document before you perform the procedures. Read any additional safety information that comes with the server or optional device before you install the device. IBM System x3610 Type 7942: Problem Determination and Service Guide...
  • Page 13 Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
  • Page 14 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 15 Statement 3: CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
  • Page 16 The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. IBM System x3610 Type 7942: Problem Determination and Service Guide...
  • Page 17 Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
  • Page 18 240 V under any distribution fault condition. Important: This product is not suitable for use with visual display workplace devices according to Clause 2 of the German Ordinance for Work with Visual Display Units. IBM System x3610 Type 7942: Problem Determination and Service Guide...

  • Page 19: Chapter 1. Introduction

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 20: Notices And Statements In This Document

    These updates are available from the IBM Web site. To check for updated documentation and technical updates, complete the following steps.
  • Page 21 – Shipment: 5% to 100% Size (2 U): the microprocessor. v Height: 85.4 mm (3.36 in.) Acoustical noise emissions: v See http://www.ibm.com/servers/ v Depth: 705 mm (27.8 in.) v Declared sound power, idle: 6.8 bel eserver/serverproven/compat/us/ for v Width: 443.6 mm (17.5 in.) v Declared sound power, operating: a list of supported microprocessors.

  • Page 22: Server Controls, Leds, And Power

    USB connectors: Connect a USB device, such as USB mouse, keyboard, or other USB device, to either of these connectors. IBM System x3610 Type 7942: Problem Determination and Service Guide...

  • Page 23: Rear View

    CD/DVD-eject button: Press this button to release a CD or DVD from the CD/DVD drive. CD/DVD drive activity LED: When this LED is lit, it indicates that the CD-RW/DVD drive is in use. Rear view The following illustration shows the connectors and LEDs on the rear of the server. Ethernet 1 Ethernet 2 link / activity LED...

  • Page 24: Server Power Features

    To remove all power from the server, you must disconnect it from the power source. Some operating systems require an orderly shutdown before you turn off the server. See your operating-system documentation for information about shutting down the operating system. IBM System x3610 Type 7942: Problem Determination and Service Guide...

  • Page 25: Internal Connectors, Leds, And Switches

    Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.

  • Page 26: System-Board Optional-Device Connectors

    DIMM 3 lot 1 PCI 33 MHz DIMM 2 2 PCI 33 MHz DIMM 1 Battery connector Microprocessor 1 connector SATA 0 channel A Microprocessor 2 connector channel B IBM System x3610 Type 7942: Problem Determination and Service Guide...

  • Page 27: System-Board Internal Cable Connectors

    System-board internal cable connectors The following illustration shows the internal connectors on the system board. Chapter 1. Introduction...

  • Page 28: System-Board External Connectors

    System-board external connectors The following illustration shows the external input/output connectors on the system board. Ethernet 2/ Ethernet 1/ System-management Ethernet USB 3 and 4 USB 1 and 2 Serial/video Mouse/keyboard IBM System x3610 Type 7942: Problem Determination and Service Guide...

  • Page 29: System-Board Switches

    This button is effective only when power is connected to the server and the server is running. Note: Do not press this button unless explicitly directed to do so by IBM Service. Power-on. When this button is pressed, it functions the same as the power-control button on the front of the server.

  • Page 30: System-Board Leds

    Table 3. System-board LEDs Description Power-on LED The system board is receiving power (the power supply is on and 3.3 volts is active; the system power-on sequence has started or completed). IBM System x3610 Type 7942: Problem Determination and Service Guide...

  • Page 31: Hard Disk Drive Backplane Leds

    Table 3. System-board LEDs (continued) Description 5v standby power LED Standby power for 5v circuits and devices is present (the 5v standby power rail is active). Platform reset LED System board reset is active. Clock chip power LED Power good is asserted to the clock chip (the real-time clock has power).
  • Page 32 IBM System x3610 Type 7942: Problem Determination and Service Guide...

  • Page 33: Chapter 2. Configuration Information And Instructions

    ServerGuide Setup and Installation CD” on page 19. Note: If the ServerGuide Setup and Installation CD did not come with your server, you can download the necessary device drivers from the IBM Web site. See the instructions on page 43.

  • Page 34: Using The Bios Setup Utility Program

    BIOS Setup Utility program. v Advanced Select this choice to view or configure advanced features for the server hardware and software. – CPU configuration Configure advanced features for the microprocessors. IBM System x3610 Type 7942: Problem Determination and Service Guide...
  • Page 35 – SATA configuration View each recognized SATA device, and configure SATA as disabled, enhanced or compatible. – Super I/O configuration Select the base address for the serial port used by the Super I/O chipset. – USB configuration View the USB configuration and enable or disable USB functions and legacy USB support.
  • Page 36 CMOS button. See “Resetting passwords” for additional information. Resetting passwords: If you forget the user or supervisor password, you can press the clear-CMOS switch (button) on the system board, to clear CMOS memory IBM System x3610 Type 7942: Problem Determination and Service Guide...

  • Page 37: Using The Serverguide Setup And Installation Cd

    and bypass the user or supervisor password check. The clear-CMOS switch is switch 2 (SW2) on the system board. The switch location is shown in the following illustration. Switch 4 (SW4) Switch 3 (SW3) Switch 2 (SW2) Switch 1 (SW1) To clear CMOS and reset the passwords, complete the following steps: 1.
  • Page 38 Note: If the ServerGuide Setup and Installation CD did not come with your server, you can download the necessary device drivers from the IBM Web site. See the instructions on page 43. If a later version of the ServerGuide program is available, you can download a free image of the ServerGuide Setup and Installation CD, or you can purchase the CD.

  • Page 39: Using The Raid Configuration Programs

    ServerGuide program to install your operating system, complete the following steps to download the latest operating-system installation instructions from the IBM Web site. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/systems/support/.

  • Page 40: Using The Baseboard Management Controller

    To help ensure signal quality, do not mix drives with different speeds and data rates. v To update the firmware and BIOS code for an optional ServeRAID SAS controller, you must use the IBM ServeRAID Support CD that comes with the ServeRAID optional device. Using the LSI Logic Configuration Utility program...
  • Page 41 BIOS update and configuration: To update and configure the BIOS code to enable SOL, complete the following steps: 1. Update the BIOS code: a. Download the latest version of the BIOS code from http://www.ibm.com/ systems/support/. b. Update the BIOS code, following the instructions that come with the update file that you downloaded.
  • Page 42 Add the following line before the first image= line: # This will allow you to only Monitor the OS boot via SOL e. Add the following text to the end of the first label=linux line: -Monitor IBM System x3610 Type 7942: Problem Determination and Service Guide...
  • Page 43 f. Add the following line to the first image= section. This enables SOL. append="console=ttyS0,19200n8 console=tty1" g. Add the following lines between the two image= sections: # This will allow you to Interact with the OS boot via SOL image=/boot/vmlinuz-2.4.9-e.12smp label=linux-Interact initrd=/boot/initrd-2.4.9-e.12smp.img read-only root=/dev/hda6...
  • Page 44 5. Add the following five lines between the two title= sections: # This will allow you to Interact with the OS boot via SOL title Red Hat Linux (2.4.9-e.12smp) SOL Interactive root (hd0,0) kernel /vmlinuz-2.4.9-e.12smp ro root=/dev/hda6 console=tty1 IBM System x3610 Type 7942: Problem Determination and Service Guide...
  • Page 45 console=ttyS0,19200 initrd /initrd-2.4.9-e.12smp.img Note: The entry that begins with kernel /vmlinuz is shown with a line break after console=tty1. In your file, the entire entry must all be on one line. The following examples show the original content of the /boot/grub/grub.conf file and the content of this file after modification.
  • Page 46 2. Add the following line after the tty6 line at the bottom of the /etc/securetty file to enable a user to log in as the root user through the SOL console: ttyS0 IBM System x3610 Type 7942: Problem Determination and Service Guide...
  • Page 47 3. Modify the /boot/grub/menu.lst file: a. Comment out the gfxmenu line by adding a # in front of the word gfxmenu. b. Add the following line before the first title line: # This will allow you to only Monitor the OS boot via SOL c.
  • Page 48 In the Boot Entries section, make sure that the OS Load Options: line has /redirect appended to the end of it. The following examples show the original bootcfg program output and the output after modification. IBM System x3610 Type 7942: Problem Determination and Service Guide...
  • Page 49 To install the OSA SMBridge management utility program on a server running a Windows operating system, complete the following steps: 1. Go to http://www.ibm.com/systems/support/ and download the utility program and create the OSA BMC Management Utility CD. 2. Insert the OSA BMC Management Utility CD into the drive. The InstallShield wizard starts, and a window similar to that shown in the following illustration opens.
  • Page 50 6. Follow the prompts to complete the installation. When the installation is complete, the utility copies files to the following directories: /etc/init.d/SMBridge /etc/smbridge.cfg /usr/sbin/smbridged /var/log/smbridge/Liscense.txt /var/log/smbridge/Readme.txt IBM System x3610 Type 7942: Problem Determination and Service Guide...
  • Page 51 The utility starts automatically when the server is started. You can also locate the /ect/init.d directory to start the utility and use the following commands to manage the utility: smbridge status smbridge start smbridge stop smbridge restart Using the baseboard management controller utility programs Use the baseboard management controller utility programs to configure the baseboard management controller, download firmware updates and sensor data record/field replaceable unit (SDR/FRU) updates, and remotely manage a network.

  • Page 52: Configuring The Gigabit Ethernet Controllers

    You do not have to set any jumpers or configure the controllers. However, you must install a device driver to enable the operating system to address the controllers. To download device drivers from the IBM Web site, see the instructions on page 43. To find updated information about configuring the controllers, complete the following steps.
  • Page 53 3. Under Popular links, click Publications lookup. 4. From the Product family menu, select System x3610 and click Continue. Chapter 2. Configuration information and instructions...
  • Page 54 IBM System x3610 Type 7942: Problem Determination and Service Guide...

  • Page 55: Chapter 3. Parts Listing, Type 7942 Server

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
  • Page 56 Memory, registered DDR2 DIMM, 512 GB varies Memory, registered DDR2 DIMM, 1 GB 41Y2761 Memory, registered DDR2 DIMM, 2 GB varies Memory, registered DDR2 DIMM, 4 GB varies System board 44X1798 IBM System x3610 Type 7942: Problem Determination and Service Guide...
  • Page 57 Rack rail assembly 44X1822 System service label 44X1864 Consumable parts are not covered by the IBM Statement of Limited Warranty. The following consumable parts are available for purchase from the retail store. Table 6. Consumable parts, Type 7942 Description Part number Battery, 3.0 volt...

  • Page 58: Power Cords

    IBM representative for assistance. Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
  • Page 59 IBM power cord part number Used in these countries and regions 39M5123 Afghanistan, Albania, Algeria, Andorra, Angola, Armenia, Austria, Azerbaijan, Belarus, Belgium, Benin, Bosnia and Herzegovina, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo (Democratic Republic of), Congo (Republic of), Cote D’Ivoire...
  • Page 60 IBM power cord part number Used in these countries and regions 39M5068 Argentina, Paraguay, Uruguay 39M5226 India 39M5233 Brazil IBM System x3610 Type 7942: Problem Determination and Service Guide...

  • Page 61: Chapter 4. Removing And Replacing Server Components

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 62: System Reliability Guidelines

    When you are finished working on the server, reinstall all safety shields, guards, labels, and ground wires. v For a list of supported optional-devices for the server, see http://www.ibm.com/ servers/eserver/serverproven/compat/us/. System reliability guidelines...

  • Page 63: Working Inside The Server With The Power On

    Working inside the server with the power on Attention: Static electricity that is released to internal server components when the server is powered-on might cause the server to halt, which could result in the loss of data. To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when working inside the server with the power on.

  • Page 64: Removing And Replacing Tier 1 Crus

    Removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware.

  • Page 65: Removing The Air Duct

    Cover release thumb screws Removing the air duct When you work with some optional devices, you must first remove the air duct to access certain components or connectors on the system board. The following illustration shows how to remove the air duct. Air duct DIMM Heat sinks...

  • Page 66: Installing The Air Duct

    Removing an adapter This topic describes removing an adapter from a PCI slot. To remove an adapter from a PCI slot, complete the following steps. IBM System x3610 Type 7942: Problem Determination and Service Guide...

  • Page 67: Installing An Adapter

    Low-profile PCI 33 MHz adapter Low-profile PCI Express x8 adapter 1. Read the safety information that begins on page vii and “Installation guidelines” on page 43. 2. Turn off the server and peripheral devices and disconnect all power cords and external cables.

  • Page 68: Removing A Hard Disk Drive

    1. Read the safety information that begins on page vii and “Installation guidelines” on page 43. 2. Move the handle on the drive to the open position (perpendicular to the drive). 3. Pull the hot-swap drive assembly from the bay. IBM System x3610 Type 7942: Problem Determination and Service Guide...

  • Page 69: Installing A Hard Disk Drive

    For information about the type of hard disk drive that the server supports and other information that you must consider when installing a hard disk drive, see the User’s Guide on the IBM System x Documentation CD. Important: Do not install a SCSI hard disk drive in this server; install only SAS or SATA hard disk drives.

  • Page 70: Removing A Memory Module (Dimm)

    For information about the types of dual inline memory modules (DIMMs) that the server supports and other information that you must consider when installing DIMMs, see the User’s Guide on the IBM System x Documentation CD. v The server comes with a minimum of two 512 MB DIMMs, installed in connectors 1 and 2 or one 1 GB DIMM, installed in connector 1.
  • Page 71 DIMM 5 Channel 1 DIMM 3 DIMM 1 DIMM 6 Channel 0 DIMM 4 DIMM 2 v Each DIMM in a pair must be the same size, speed, type, and technology to ensure that the server will operate correctly. DIMM Population Rule Notes: 1.

  • Page 72: Removing A Power Supply

    600 W, the server might not start or might not function correctly. To remove a power supply, complete the following steps. IBM System x3610 Type 7942: Problem Determination and Service Guide...

  • Page 73: Installing A Power Supply

    Release latch 1. Read the safety information that begins on page vii and “Installation guidelines” on page 43. 2. Turn off the server and peripheral devices. 3. Disconnect the power cord from the power supply that you are removing. 4. Grasp the power-supply handle. 5.
  • Page 74 Power supply Power supply filler Release lever Release latch Attention: During normal operation, each power-supply bay must have either a power supply or power-supply blank installed for proper cooling. IBM System x3610 Type 7942: Problem Determination and Service Guide...

  • Page 75: Removing The Battery

    The following notes describe information that you must consider when replacing the battery: v IBM has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions.
  • Page 76 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.

  • Page 77: Installing The Battery

    Slot 3 PCI Express x8 Slot 4 PCI Express x8 DIMM 6 DIMM 5 IPMB connector DIMM 4 DIMM 3 lot 1 PCI 33 MHz DIMM 2 2 PCI 33 MHz DIMM 1 Battery connector Microprocessor 1 connector SATA 0 channel A Microprocessor 2 connector...
  • Page 78 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.

  • Page 79: Removing And Replacing Tier 2 Crus

    See “Using the BIOS Setup Utility program” on page 16 for details. Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 80: Installing The Operator Information Panel Assembly

    1. From the inside of the server, insert the tab on the left end of the operator panel assembly into the left side of the opening in the inside front of the server. IBM System x3610 Type 7942: Problem Determination and Service Guide...

  • Page 81: Removing The Front Usb Connectors

    2. Rotate the operator panel assembly into the opening in the front of the server until it clicks into place. 3. Place the cables through the clips that are on top of the DVD drive cage assembly, then route them in front of the fans and connect them to the system board.

  • Page 82: Installing The Front Usb Connectors

    See “System-board internal cable connectors” on page 9 for the connector location. 7. Install the cover (see “Installing the cover” on page 46). 8. Slide the server into the rack and tighten the rack release thumbscrews. IBM System x3610 Type 7942: Problem Determination and Service Guide...

  • Page 83: Removing The Thermal-Sensor Cable

    9. Reconnect the external cables; then, reconnect the power cords and turn on the peripheral devices and the server. Removing the thermal-sensor cable To remove the thermal-sensor cable, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 43.

  • Page 84: Installing The Thermal-Sensor Cable

    5. Slide the server into the rack and tighten the rack release thumbscrews. 6. Reconnect the external cables; then, reconnect the power cords and turn on the peripheral devices and the server. IBM System x3610 Type 7942: Problem Determination and Service Guide...

  • Page 85: Removing And Replacing Frus

    Removing and replacing FRUs FRUs must be installed only by trained service technicians. The illustrations in this document might differ slightly from the hardware. Removing the fan-bracket assembly To replace some components, such as the DVD drive, you must remove the fan-bracket assembly;...

  • Page 86: Installing The Fan-Bracket Assembly

    LED on the hard disk drive backplane or system board that is off when it should be on can help isolate the error. See Chapter 5, “Diagnostics,” on page 83. IBM System x3610 Type 7942: Problem Determination and Service Guide...

  • Page 87: Removing A Microprocessor

    Table 10. (continued) Fan error System-error Meaning You have completed this procedure. If you have no other components to replace, complete the following steps: 1. Replace the air duct (see “Installing the air duct” on page 48). 2. Install the cover (see “Installing the cover” on page 46). 3.

  • Page 88: Installing A Microprocessor

    Use the BIOS Setup Utility program to determine the type and speed of the microprocessor that is currently installed in the server. At the time of this publication, the following IBM System x3610 server models come with quad-core microprocessors:...
  • Page 89 Attention: v A startup (boot) microprocessor must always be installed in microprocessor connector 1 on the system board. v To ensure correct server operation, use microprocessors that have the same cache size and type, front-side bus frequency, and clock speed. Microprocessor internal and external clock frequencies must be identical.
  • Page 90 Note: The microprocessor fits only one way on the socket. 6. Carefully close the microprocessor release lever to secure the microprocessor in the socket. 7. Install a heat sink on the microprocessor. IBM System x3610 Type 7942: Problem Determination and Service Guide...
  • Page 91 Attention: Do not touch the thermal grease on the bottom of the heat sink or set down the heat sink after you remove the plastic cover. Touching the thermal grease will contaminate it. Thermal grease Heat-sink a. Remove the plastic protective cover from the bottom of the heat sink. b.

  • Page 92: Removing A Dvd Drive

    8. If you are instructed to return the DVD drive, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3610 Type 7942: Problem Determination and Service Guide...

  • Page 93: Installing A Dvd Drive

    Installing a DVD drive To install the replacement DVD drive, complete the following steps. 1. Follow the instructions that come with the drive to set any jumpers or switches. 2. Place the drive in the drive-cage enclosure. Replace the four screws that hold the drive in place.

  • Page 94: Removing The Power Backplane

    9. If you are instructed to return the backplane, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing the power backplane To install the power backplane, complete the following steps. Screws Power backplane IBM System x3610 Type 7942: Problem Determination and Service Guide...

  • Page 95: Removing The Hot-Swap Hard Disk Drive Backplane

    1. Place the power backplane behind the fan assembly; then, slide the power backplane toward the right side of the server until the power backplane aligns with the power-supply enclosure. 2. Align the screw holes in the power backplane with the holes in the bottom of the chassis;...

  • Page 96: Installing The Hot-Swap Hard Disk Drive Backplane

    3. Rotate the blue backplane retention latch until it secures the backplane in place. IBM System x3610 Type 7942: Problem Determination and Service Guide...
  • Page 97 r t 0 r t 1 r t 2 r t 3 SAS CH B r t 4 connector r t 5 SAS CH A SAS CHA connector SAS CHB 4. Connect the SAS power and signal cables to the backplane as shown in the illustration.

  • Page 98: Removing The System Board

    Contact with any surface can compromise the thermal grease and the microprocessor socket; a mismatch between the microprocessor and its original heat sink can require the installation of a new heat sink instead. IBM System x3610 Type 7942: Problem Determination and Service Guide...

  • Page 99: Installing The System Board

    8. Remove each microprocessor heat sink and microprocessor; then, place them on a static-protective surface for reinstallation (see “Removing a microprocessor” on page 69). 9. Remove the remaining 9 screws that secure the system board to the chassis. 10. Lift the system board out of the server. 11.
  • Page 100 11. Reconnect the external cables; then, reconnect the power cords and turn on the peripheral devices and the server. Important: Either update the server with the latest SAS firmware or restore the pre-existing firmware from a diskette or CD image. IBM System x3610 Type 7942: Problem Determination and Service Guide...

  • Page 101: Chapter 5. Diagnostics

    “Beep code descriptions.” If no beep code sounds, see “Solving undetermined problems” on page 110. Beep code descriptions The following table describes the beep codes and suggested actions to correct the detected problems. © Copyright IBM Corp. 2008...
  • Page 102 Select Save Changes and Exit. 4. Replace the following components one at a time, in the order shown, restarting the server each time: a. Battery b. (Trained service technician only) System board IBM System x3610 Type 7942: Problem Determination and Service Guide...
  • Page 103 “Installing a memory module” on page 52. Go to http://www.ibm.com/systems/support/ for a list of supported memory modules. 2. Reseat the memory modules. 3. Replace the memory modules. 4. (Trained service technician only) Replace the system board.
  • Page 104 2. Reseat the memory modules. 3. Replace the memory modules. 4. Enable the memory module (start the BIOS Setup Utility Program, click Advanced –> Memory settings). IBM System x3610 Type 7942: Problem Determination and Service Guide...

  • Page 105: Error Logs

    Error logs The event log contains messages that were generated during POST and all system status messages from the service processor. The BMC system event log contains monitored events, such as a threshold that is reached or a device that fails. The following illustration shows an example of a BMC system event log entry.

  • Page 106: Post Error Codes

    CMOS memory. 4. Replace the following components one at a time, in the order shown, restarting the server each time: a. Battery b. (Trained service technician only) System board IBM System x3610 Type 7942: Problem Determination and Service Guide...
  • Page 107 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7942 server,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 108 Battery b. (Trained service technician only) System board. 8601 BMC not responding. 1. Update the firmware on the baseboard management controller. 2. (Trained service technician only) Replace the system board. IBM System x3610 Type 7942: Problem Determination and Service Guide...

  • Page 109: Checkout Procedure

    Checkout procedure The checkout procedure is the sequence of tasks that you should follow to diagnose a problem in the server. About the checkout procedure Before performing the checkout procedure for diagnosing hardware problems, review the following information: v Read the safety information that begins on page vii. v The diagnostic programs provide the primary methods of testing the major components of the server, such as the system board, Ethernet controller, keyboard, mouse (pointing device), serial ports, and hard disk drives.

  • Page 110: Performing The Checkout Procedure

    “Solving undetermined problems” on page 110. v Yes: Find the beep code in “POST beep codes” on page 83; if necessary, see “Solving undetermined problems” on page 110. IBM System x3610 Type 7942: Problem Determination and Service Guide...

  • Page 111: Troubleshooting Tables

    Troubleshooting tables Use the troubleshooting tables to find solutions to problems that have identifiable symptoms. If you cannot find the problem in these tables, see “Running the diagnostic programs” on page 105 for information about testing the server. If you have just added new software or a new optional device and the server is not working, complete the following steps before using the troubleshooting tables: 1.

  • Page 112: General Problems

    A hard disk drive was not Reseat all hard disk drives and cables; then, run the hard disk drive diagnostic detected while the operating tests again. system was being started. IBM System x3610 Type 7942: Problem Determination and Service Guide...

  • Page 113: Intermittent Problems

    “Diagnostic programs and messages” on page 105. 2. If the reset occurs after the operating system starts, disable any automatic server restart (ASR) utilities, such as the IBM Automatic Server Restart IPMI Application for Windows, or ASR devices that may be installed.

  • Page 114: Keyboard, Mouse, Or Pointing-Device Problems (Ps/2)

    4. Replace the following components one at a time, in the order shown, restarting the server each time: a. Mouse or pointing device b. (Trained service technician only) System board IBM System x3610 Type 7942: Problem Determination and Service Guide...

  • Page 115: Keyboard, Mouse, Or Pointing-Device Problems (Usb)

    The USB mouse or USB 1. Make sure that: pointing device does not work. v The mouse is compatible with the server. See http://www.ibm.com/servers/ eserver/serverproven/compat/us/. v The mouse or pointing-device USB cable is securely connected to the server, and the device drivers are installed correctly.

  • Page 116: Memory Problems

    2. Replace the lowest-numbered DIMM pair of those that are identified; then, restart the server. Repeat as necessary. 3. Enable all the DIMMs (Advanced –> Memory settings in the BIOS Setup Utility). 4. (Trained service technician only) Replace the system board. IBM System x3610 Type 7942: Problem Determination and Service Guide...

  • Page 117: Microprocessor Problems

    5. (Trained service technician only) Replace the system board. Monitor problems Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions for testing and adjusting the monitor. If you cannot diagnose the problem, call for service.
  • Page 118 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. Monitor cable b. Monitor c. (Trained service technician only) System board IBM System x3610 Type 7942: Problem Determination and Service Guide...

  • Page 119: Optional-Device Problems

    An IBM optional device that was 1. Make sure that: just installed does not work. v The device is designed for the server (see http://www.ibm.com/servers/ eserver/serverproven/compat/us/). v You followed the installation instructions that came with the device and the device is installed correctly.

  • Page 120: Power Problems

    4. If the problem remains, suspect the system board. The server unexpectedly shuts See “Solving undetermined problems” on page 110. down, and the LEDs on the operator information panel are not lit. IBM System x3610 Type 7942: Problem Determination and Service Guide...

  • Page 121: Serial Port Problems

    Serial port problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7942 server,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 122: Software Problems

    2. If you received any error messages when using the software, see the information that comes with the software for a description of the messages and suggested solutions to the problem. 3. Contact your place of purchase of the software. IBM System x3610 Type 7942: Problem Determination and Service Guide...

  • Page 123: Universal Serial Bus (Usb) Port Problems

    Universal Serial Bus (USB) port problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7942 server,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 124: Diagnostic Text Messages

    To save the test log to a file on a diskette or to the hard disk, click Save Log on the diagnostic programs screen and specify a location and name for the saved log file. IBM System x3610 Type 7942: Problem Determination and Service Guide...

  • Page 125: Recovering The Bios Code

    2. Under Product support, click System x. 3. Under Popular links, click Software and device drivers. 4. Click System x3610 to display the matrix of downloadable files for the server. 5. Download the latest BIOS code update. 6. Create the BIOS recovery medium, following the instructions that come with the update file that you downloaded.

  • Page 126: Solving Power Problems

    Green Flashing AC power is present but the Turn on the server when you server is turned off. The power need it to run. supply is producing 5v standby power. IBM System x3610 Type 7942: Problem Determination and Service Guide...

  • Page 127: Solving Ethernet Controller Problems

    Table 12. (continued) Color Condition Description Action Amber One of the following conditions: 1. Make sure that the power v No ac power to the power supply is receiving ac power supply (redundant power from a known good source. supplies) 2.

  • Page 128: Solving Undetermined Problems

    Due to the variety of hardware and software combinations that can be encountered, use the following information to assist you in problem determination. If possible, have this information available when requesting assistance from Service Support and Engineering functions. IBM System x3610 Type 7942: Problem Determination and Service Guide...

  • Page 129: Calling Ibm For Service

    “non-working” systems will often lead to problem resolution. Calling IBM for service See Appendix A, “Getting help and technical assistance,” on page 113 for information about calling IBM for service. When you call for service, have as much of the following information available as possible:...
  • Page 130 Adapters and attachments, in the same locations v Address jumpers, terminators, and cabling v Software versions and levels v Diagnostic program type and version level v Configuration option settings v Operating-system control-file setup IBM System x3610 Type 7942: Problem Determination and Service Guide...

  • Page 131: Appendix A. Getting Help And Technical Assistance

    If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system, and whom to call for service, if it is necessary.

  • Page 132: Getting Help And Information From The World Wide Web

    Getting help and information from the World Wide Web On the World Wide Web, the IBM Web site has up-to-date information about IBM systems, optional devices, services, and support. The address for IBM System x and xSeries information is http://www.ibm.com/systems/x/. The address for IBM BladeCenter information is http://www.ibm.com/systems/bladecenter/.

  • Page 133: Appendix B. Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 134: Important Notes

    IBM. Maximum memory might require replacement of the standard memory with an optional memory module. IBM System x3610 Type 7942: Problem Determination and Service Guide...

  • Page 135: Product Recycling And Disposal

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software might differ from its retail version (if available) and might not include user manuals or all program functionality.

  • Page 136: Battery Return Program

    United States, go to http://www.ibm.com/ibm/environment/ products/index.shtml or contact your local waste disposal facility. In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from IBM equipment.
  • Page 137 For proper collection and treatment, contact your local IBM representative. This notice is provided in accordance with Royal Decree 106/2008 of Spain: The retail price of batteries, accumulators, and power cells includes the cost of the environmental management of their waste.

  • Page 138: Chinese Class A Warning Statement

    Chinese Class A warning statement IBM System x3610 Type 7942: Problem Determination and Service Guide...

  • Page 139: Index

    CMOS 18 order of installation 52 clear-CMOS switch 19 removing 52 command-line interface display problems 99 commands drive, hot-swap, installing 51 identify 34 DVD drive power 34 See also CD-RW/DVD sel 34 installing 75 © Copyright IBM Corp. 2008...
  • Page 140 FRUs, replacing hard disk drive backplane 77 microprocessor 70 memory module operator information panel assembly 61 branch 53 system board 80 channel 53 removing 52 specifications 3 memory module, installing 52 IBM System x3610 Type 7942: Problem Determination and Service Guide...
  • Page 141 memory problems 98 power-on LED messages rear 4 diagnostic 105 power-on password microprocessor See user password heat sink 72 problem isolation tables 93 problems 99 problems replacing 70 Ethernet controller 109 specifications 3 hard disk drive 94 minimum configuration 110 intermittent 95 monitor problems 99 keyboard 97...
  • Page 142 6 turning on the server 6 undetermined problems 110 Universal Serial Bus (USB) problems 105 unknown password, bypassing 18 updating firmware 15 updating the firmware code 33 IBM System x3610 Type 7942: Problem Determination and Service Guide...
  • Page 144 Part Number: 49Y0084 Printed in USA (1P) P/N: 49Y0084...

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