Helpdesk Data File - Alcatel-Lucent 9500 MXC User Manual

Helpdesk Data File

3DB 23063 ADAA - Rev 004 July 2007
Not-Defined Entries
Not-defined entries are those which have not had data entered into them in CT, or
are not editable in CT.
Before saving a report, ensure the current radio configuration is saved.
• Where CT user-configurable fields, such as terminal name and site name are not
entered, their relevant entries in the csv file are labelled 'not defined'. Where
appropriate, the entries should be made in CT, and the As Built Report resaved.
Alternatively, an entry can be made directly in the csv file.
• Other entries, such as antenna type and antenna height, are not required in CT,
so are labelled 'not defined'. Such entries can only be captured by entering data
directly into the csv file, or into a more user-friendly Excel save-as of the file.
This file is saved to a folder on your PC for subsequent emailing to an
Alcatel-Lucent support center.
If a software reset is performed (see Advanced Management on page 15-71 of
Diagnostics, Volume IV, Chapter 16) the helpdesk data file is automatically
saved to a default folder on your CT PC at C:\Program Files\9500 MXC
CT\Reset Logs\.
For support center locations refer to the Contact Information in the introductory
pages.
9500 MXC User Manual
Vol. IV-5-3