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Chapter 2. 9500 MXC Troubleshooting
Alcatel-Lucent Technical Support
Troubleshooting Process
Remote Diagnostics Using Remote Management
Vol. V-2-2
North America
Alcatel-Lucent North America
Wireless Transmission Division
Customer Technical Assistance Center
Phone: 888 252 2832 from within
USA or Canada (free)
+1 613 784 6100
ml.tac.support@alcatel.com
This section provides guidance on:
• Remote Diagnostics Using Remote Management on page 2-2
• Before Going to Site Checklist on page 2-3
• Troubleshooting Basics on page 2-4
• Troubleshooting Path Problems on page 2-6
• Troubleshooting Configuration Problems on page 2-7
• Auto Insertion of AIS or PRBS on Tribs on page 2-9
Where a 9500 MXC is network managed under and EMS or NMS, use the
features available to view indications of:
• Alarm severity
• Nature/type of alarm
• Which services are affected
• Which paths or devices should be checked in detail
Only where it is not possible to see a network beyond a full break, and therefore
not possible to see the far end of a link, does it become less certain as to which
site carries the faulty equipment, or if it is an equipment fault as distinct from a
full path fade. However, by looking at the event browser prior to the fault it may
be possible to narrow down the options.
Other Countries
Please refer to your support agreement.
Alcatel-Lucent
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Troubleshooting
