NEC UNIVERGE UM8000 User Manual page 87

Configuring How Messages are Taken for the System Operator Box
Use the System Operator Messages page to control how the system takes messages for the system operator box: set
the maximum length of a message, if callers can leave urgent messages, and set the action the system takes after
taking a message for the box.
After the operator has heard a message, the messages can be manually deleted or left for the system to automatically
delete the messages. The automatic delete is configured on the System > Configuration > Public Messages page in the
Keep archived messages field.
To configure how messages are taken for the system operator box
In the Navigation Pane, click Call Management > System operator box > Messages.
1.
For detailed field information, see the
Select Allow callers to change messages they just recorded to let callers change messages. Clear the check
2.
box to prevent changes to messages.
Select Allow callers to leave urgent messages to enable unidentified callers to mark a message as urgent.
3.
• Select Mark all messages urgent to have all system operator box messages delivered as urgent.
NOTE
T
HIS SETTING IS GRAYED OUT IF
Type the maximum length, in seconds, of messages from an unidentified caller. This setting applies only if the after
4.
greeting action selected on the Greeting page is Take a message.
In After taking a message select one of the following settings:
5.
NOTE
I
F YOU DID NOT SELECT
• Route to. Route the caller to another system ID. Type the system ID or click Search to find and select a
system ID.
• Route to operator. Route the caller to the system operator box.
• Hang up. Disconnect without saying good-bye.
• Say bye. Plays a prompt asking if the caller needs further assistance, pauses to wait for the caller to make a
selection, if there is no response, says good-bye and disconnects.
• Restart. Return the caller to the opening greeting box. This setting is not recommended.
Click Save.
6.
Related Topics
Steps for Configuring the System Operator Box
Configuring How Messages are Taken for a Transaction Box
Opening Box Overview
System Operator Overview
Call Management > System Operator Box - Messages
Allow callers to leave urgent messages in
Take a message
ON THE
G ,
REETINGS PAGE THESE SETTINGS ARE GRAYED OUT
table.
.
IS NOT SELECTED
.
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